Featured Reviews


Frequently mentioned in reviews: restaurant (16) service (14) staff (14) menu (12) asked (10) breakfast (10) room (9) Indian (8) excellent (8) lovely (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 alistair c. 9 months ago on Google
    Visited the Alba restaurant and what an arrogant woman served us. Her opening line was are you waiting on someone else we said no and I was met with an attitude asking if we wanted to order then. Couldn’t believe it. Then my son asked for korma and rice form the child a menu. He asked for chips instead of rice which she refused. She then asked my son his age which he replied 11. Kids menu is for 10 and under but I’ll let you have it this time. I couldn’t believe the attitude of this woman who I believe is the owner. My son was given the menu no questions asked and there is nothing on the menu to state ages! Customer service was shocking and down right rude. I visited the restaurant the day prior and the service I received was 2nd to none. This is why I returned but it will definitely be the last. Civility and manners cost nothing.
    4 people found this review helpful 👍

  • 5/5 Mark C. 1 year ago on Google
    Loved this place! The food was incredible. Have costed numerous times since, menu is a cushion of restaurant favourites and Indian. Staff are incredibly helpful and accommodating. The design of the restaurant is beautiful. Really luxurious looking. Love the layout. Would recommend booking to prevent disappointment. First class.
    1 person found this review helpful 👍

  • 3/5 Andrew C. 4 months ago on Google
    Went to the Alba restaurant. A split Indian / British menu. Kashmiri korma was ok quite creamy. The steak pie was not so nice. Very salty gravy chewy beef and a puff pastry the height of a block of flats. Any attempt to cut the pastry just tested an explosive mess. Drinks orders took so long to arrive we had our starter before the first round arrived. Waiting for a coffee was so long I was tempted to cancel and just pay the bill. Place was very clean and well decorated. Very noisy chatter between staff and some guests. Unlikely to be back.
    1 person found this review helpful 👍

  • 5/5 lindsay m. 1 year ago on Google
    Here for 2 course lunch £9.95, east meets west indian and Scottish menu mix & match excellent starters & mains, first visit but looking forward to returning soon👍
    1 person found this review helpful 👍

  • 5/5 Raj K. 1 year ago on Google
    Excellent service, excellent facilities, excellent staff and a lovely stay. Highly recommend. Lovely food

  • 5/5 Andrew D. 1 year ago on Google
    Excellent accommodation & service & the food is fantastic, well worth going out of your way to pay a visit, so much so that I've now been here for 2 weeks & I'm just about to make it 3 weeks!

  • 5/5 Richard M. 11 months ago on Google
    Amazing food amazing service very very friendly staff highly recommended.

  • 5/5 Catherine O. 11 months ago on Google
    Attended mama Mia night was great very good singers. Very entertaining would recommend

  • 1/5 William S. 11 months ago on Google
    I stayed over.The food at night was ok but the breakfast service in the morning was very poor There was no one there when we went down in the morning ,we had to go and look for someone, the continental breakfast was under the a/c on hot There was no breakfast choice Full English only! When my wife asked what was veggie option she was told beans When I had my breakfast it was deep fried (everything ) but my sausages were raw in the middle We got the feeling we were a hindrance When we handed room key back we were asked if we had paid for breakfast and had to wait until the computer had verified There was no milk for tea in room The kettle was to big to fill it in the small sink There’s was a radiator socket getting wet next to the shower Sad to say we will not be back

  • 1/5 Jamie R. 9 months ago on Google
    Awful Service, Dishonest, wernt able to provide breakfast but refused refund. Manager failed to call back. Possibly a Scam

  • 5/5 Shane W. 11 months ago on Google
    Friendly staff rooms very clean and quiet Didnt try food but restaurant looked clean And busy free parking in large carpark 👍🏻

  • 5/5 Jason H. 10 months ago on Google
    Room was clean and quiet. Exactly what we needed after over 20 hours travelling.

  • 4/5 Margaret M. 5 months ago on Google
    Was at a Wedding here, was a bit disappointed in a couple of things, everything was done in the 1 room, the ceremony, meal & evening, in-between each we all had to go downstairs for about an hour while they reset the room, that was a bit inconvenient as there were guest having meals in the restaurant, with waiters going through the small area we were in with large trays of food. To get a drink from the bar, you had to order and pay at the front desk with only 1 person there, then, you had to try and squeeze through everyone to get to the bar to pick up your drink, and again there was only 1 person serving. My second gripe wad lack of staff, apart from that, the staff they had were really nice and attentive.

  • 5/5 Christine C. 5 months ago on Google
    I had a 2 course Lunch here today recommended by a friend - what great choice of either Indian or European. I had a European starter and an Indian main course. Good coffee, and service.

  • 5/5 Ann B. 6 months ago on Google
    We didn't stay in hotel but had lunch in the Alba Restaurant. I would definitely recommend it. Delicious food, pleasant waiters & excellent service.

  • 5/5 Glyn B. 5 months ago on Google
    Have given them 5 stars for service, but only due to Karim's customer care, otherwise it would have been lower. Restaurant beautiful..

  • 3/5 Nigel S. 7 months ago on Google
    Rooms was nice your treated like a child though you have to be checked in by 9pm sorry but what's the point of that also the restaurant as no visible opening hours it's a separate joined building with signs 7am to 9pm but it re closes at 9am and opens at 12pm it is totally screwed up

  • 1/5 Will D. 7 months ago on Google
    Management not worthy of running a hotel. Definitely not a four star hotel. Quality of food not good and general attitude from front line staff not good. Would not recommend to anyone.

  • 1/5 Thunder 3. 1 year ago on Google
    honestly just a terrible experience, forgot at least 2 items each course, when we ordered food we weren't told that they didn't have it, they just didn't bring it out or mention it until we asked. I have a severe allergy so I asked if it would be ok to check to make sure my food is safe, the owner just ignored me and said "well everything will probably have it anyway". Absolutely disgusting behaviour, the staff served us well other than family of the owner who ignored the customers and sat about blaring music while in work clothes.

  • 3/5 angela m. 2 years ago on Google
    Was at a tribute night in the function room. Meal was okay, nothing special. Entertainment was great! Do NOT buy a bottle of wine, buy it by the glass and you will save £10!! All bottles of wine cost £26 and a 250ml glass costs £5.50. Very strange.

  • 4/5 Tony D. 1 year ago on Google
    Rooms were clean and nice. Personal was very friendly. Location was on a main street with easy access to public transportation.

  • 1/5 Bertille N. 1 year ago on Google
    Not a 3 stars hotel AT ALL. Room overlooking the garbage, nobody at front desk ever, never a nice word, breakfast ends at 9am (!?) but really if you go at 8.45 it’s over already. The breakfast in itself has only toasts of bread, and a few eggs/sausages, I do not call that 3 stars. Not very kind people, and would NOT recommend staying there.

  • 4/5 Good P. 1 year ago on Google
    Came here for pre theatre. 1st visit since it has been done up. Opted for Indian choice. Food was lovely. Tasty and fresh. Could not fault it. Service again I could not fault. One issue they need to sort is when we asked for the bill I was told you just pay at reception. No breakdown of what we were paying for. Never heard of this in my life. Alba Restaurant you need to sort this out as on my next visit I will expect a breakdown of the bill before I pay anything. Not an unreasonable request.

  • 1/5 coolcam p. 1 year ago on Google
    Awfull and nasty people. We where treat like livestok. Awfull food...

  • 4/5 Vince D. 1 year ago on Google
    Staff in the restaurant were excellent. The menus have a wide choice of British and Indian cuisine. We had a excellent meal highly recommended.

  • 4/5 Robert K. 1 year ago on Google
    Went for lunch as a group of six, excellent two course menu and helpful friendly staff, will definitely be back.

  • 3/5 Jean C. 1 year ago on Google
    The meal was delicious , visited 13 July 2022. Dissapointed in the wine , as I had a glass of Pinot Gricio which was fine, when we ordered another 2 glasses it was house white which had a lot of sediment at the bottom of both glasses. When we complained the manager said that was normal as it probably had been lying for some time because of covid. I've never had sediment at the bottom of a wine glass. We then ordered 2 desserts and only one came. I had to go and find someone as we were the only ones left in the restaurant and ask for the dessert, he then brought 2 more instead of one. We were not even given a discount. After having such a lovely day I was not happy with the service.

  • 2/5 Hazel M. 2 years ago on Google
    Went to Xmas night food okay but not worth 30 pound dessert came frozen they didn't seem to bothered when complained wont be back

  • 5/5 Craig B. 2 years ago on Google
    Had a brilliant meal here with my wife. The service was absolutely outstanding. Very friendly from the moment we walked in. Had a good joke and laugh. The food was outstanding. I ate from the the Indian menu and the curry was lovely. My wife ate from the Scottish menu and had steak which was cooked perfectly. A great choice of lagers available on tap (Moretti, Peroni and Corona) sadly I was driving though. A great dining experience and we will definitely be back.

  • 5/5 Anne T. 2 years ago on Google
    Stayed here a few times and will go back again. Excellent value and the staff are friendly. Comfortable bed and the rooms are spotless. Alba restaurant is a must. Both Asian and European menu. Dee is an excellent manager and goes the extra mile to ensure we're having a good time.

  • 5/5 Valentina K. 2 years ago on Google
    I have chosen to stay at this hotel twice because rooms are very comfortable, breakfast is great and I would highly recommend to have dinner at their restaurant (Alba), food is absolutely delicious, well priced and staff is the friendliest ever!

  • 1/5 Baillie D. 2 years ago on Google
    Truly dreadful staff service. Booked the function room in 2019, and 3 days before my function they called and told me I had to cancel as they had doubled booked. My mum called the manager and she explained that the cake decorations etc were all going to be ruined and now a waste of money and the response was “that’s not my problem”. Prime example of how NOT to run a business.

  • 5/5 Violet G. 2 years ago on Google
    Had a very nice meal here. We both decided to have the Indian menu which was lovely. Very good service

  • 2/5 Stacey G. 2 years ago on Google
    Check in between 2pm and 9pm. We arrived 8.45pm after a long drive to be met by an empty reception and a sign pointing us to the bar. Fair enough. Went and found the manager who sent the lady serving on the bar and waitressing to assist us while he sat chatting. No food available as restaurant stops serving at 7.30pm?! Not even any bar snacks so had to go to bed hungry. Bar tab not available. Something should be available if offering late check in. Rooms lovely. No bin. Could do with a complimentary sponge/flannel. 50p in home bargains. Bath in bathroom but no complimentary bubble bath. Plug sockets needed at side of bed! Two plug sockets in the whole room. Saturday night arrived back after a long day gutting a relative’s house to get told restaurant full and no space whatsoever to feed us. Ended up with takeaway in our room. We accidentally left our key in the room and was told to wait at reception. After 15 minutes we were still stood there waiting for a member of staff to come and assist us. Had to go back to the restaurant to ask again. Paid for breakfast. It was literally either a full English or cereal. No pastries. No fruit, etc. Not even asked what you do and don’t want on the full English. Glad I’m not vegetarian. Staff were all lovely and very polite except they all looked and acted like they didn’t work there and we’re just standing in. No one really knew where things were or what things were, etc. Friday night we were served at the bar, last night told it was table service only. The restaurant and bar were absolutely stifling. No need for heat like that. Checking out. Already took payment from my card on the day we arrived without checking that was the card I wanted to use. No one on the desk to check out. No one to speak to about anything. No staff in the hotel side at all. Needed a receipt for expenses and no one to ask. The decor etc is really, really lovely. But the rest needs a lot of work. Pretty disappointing to be honest.


Call +44 141 779 3861 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Free breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Pet-friendly
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Pool
    • ✗ Air-conditioned
    • ✗ Airport shuttle

Trends



Last updated:

Similar Bars nearby

Ashoka Muirhead image
1
Ashoka Muirhead
Restaurant
👍👍 We dined here tonight for the first time and will definitely be back! The food and service was amazing! We were here for our mum & dad’s wedding anniversary and the staff brought a cake & candle out for them which was a lovely touch! Thanks for a great meal!
$$ $$
4.20 (178 reviews)
Muirhead Inn image
2
Muirhead Inn
Pub
😐 Called Friday evening for a meal. We had steak pie with puff pastry. It came in its own individual dish. There was lots of it and it was so tasty. One of the best I have had in a long time.
$$ $$
4.10 (118 reviews)
Last updated:
()