My cat cuddles unfortunately had to be put down. The woman said there was nothing they can do despite not giving any scans or anything. I hope she was right and my cat wasn't put to sleep unnecessary. I'm not a vet but you can't just diagnose animals just by looking at them. Hope you are at peace now Cuddles you gave me a great 17 years I love you❤️❤️❤️❤️

They are putting healthy dogs to sleep!.. I am so glad I moved to another vet who was very understanding of animal lovers and companion animals! All the PDSA care about is money it's no longer about animal welfare! And are putting healthy dogs to sleep! Beware of the trick coming out with the of red fluid to say it has been drained from your dog and they need put to sleep! Twice they tried this on us and he was healthy only conditions were arthritis! They are putting healthy animals to sleep! 👎👎👎👎👈👈👈

You can tell the staff care about the animals but it seems as though they only have the ability and/or equipment to treat cats and dogs. I waited for nearly an hour to be seen and after two minutes all they could do is offer me the name of other veterinarian clinics I could phone to ask if they could help. They wouldn't even do an x-ray to confirm what they suspected. I suspect this is not the fault of the staff.

Very helpful and friendly staff, giving all the options for the best pet care. Sadly our cat was too ill to save but again the staff were wonderful during the final decision.

My friend phoned on my behalf as I am a bit deaf, he was asking for advice for me as my wee dog was unwell,he was told by the woman you must register first he said I only want a bit of advice she said your holding up the line and cut him off thought she was so rude never got her name but won't be using them in future "shocking"way to treat people who are concerned about their pet thankfully my wee dog is fine now but was a worry at the time I'm sure she could've been nicer about it, if she's doing her job properly she must know people are anxious about their pets my friend wasn't cheeky just wanted reassurance for me.

I would highly recommend this vet I've been going for years and years my dog is nearly 18 they do marvelous work and please remember they are a charity and need donations. Both of my dogs have benefited so much from here

I'd leave zero stars if I could. I went through the registration process, had the cat seen by them for something and gave them £50. They told me to bring him back to be neutered and microchipped. Which took almost 2 months of faffing around because I kept being directed to a place in England. Finally get a call from Shamrock street and they tell me they won't neuter him, as they apparently don't do it now. I got a friend to get in touch with bogus details, and low and behold, they told him they would carry it out. Maybe, they're just picking and choosing now. So much for it being about the animals.

Had to put my dog to sleep on last week but was as hard as it was to do I felt the veterinarian was very supportive and felt genuine sympathy and empathy. Love you bex

I've been here a few times but never commented as I was just grateful for the help but today I have to say how amazing I thought the vet was today. He took the time to explain so I could understand what was happening with L.A.s mass in her neck where as before I'd been told it's a mass and we don't deal with that. You could see this guy's passion and he's a total treasure to PDSA and care of animals to come

Wouldn't help my extremely unwell dog because I didn't live in the right postcode area despite where I live being one of the poorest areas in Scotland, they recommend I call the sspca who despite being a removing service managed to find a vet to see my dog who said if I hadn't got her started on antibiotics when I did she would have died. Seems if you're poor your just expected to watch your pet die.

The staff are always insanely helpful and do their best to help all kinds of pets. I was able to get urgent care from the vets for my pet rat and were incredibly accommodating for any and all issues I had. Please donate to this wonderful charity if you can, they do such amazing work

IV had 2 rotties one with cancer she got put dwn fair enough she was ill but last one you out dwn said she wnt walk again she walked to me she suffers from a trapped nerve in her back I explained this but Ur staff said different no x-ray,blood works, nothing this is why IV took it further not one dog but 2 they have put dwn now.

People here are the nicest every single time I have visited. Best of care and advice for all our pets. Thanks for the amazing job you all do.

Been taking our wee cat Frankie for last couple of years. The staff are so friendly and caring. Would not want to go anywhere else. Worth all the donations in the world. Thank you for being there.

5 stars for all staff and vets very helpful and kind had to be told my 16yr old tiny black and white cat (2.5lbs) that was top cat for all these years has not got long now and it's now a matter of time and just to be with her in her last few days or weeks

I want to thank the Vet and Other Workers in The PDSA for their wonderful care and support of My Dog , who unfortunately i was advised to put to sleep 28th of August .Marley was 12 and had dementia and other Issues although he still was my lovable boy . I asked the Vet to sedate him as i had had a horrible experience with my dog before who wasn't and it was awful ,But the Vet said she would do anything i wanted to help me through it . I wasn't expecting him to be put to sleep but the Vet advised it was for the best , So i just broke down and the guilt i felt signing the paper work was unbreakable but the vet was so kind , she sedated him and gave me a beautiful blanket and told me she was going to see other patients but as soon as i was ready would put the final injection in , I sat for nearly an hour not once did she complain as i cuddled him breaking my heart telling him he was such a good boy , and when the time came i kissed his face and told him i loved him as she put him to sleep , She let me spend time with him afterwards , and i really didn't want to let him go . But the Vets and staff were amazing and all came to me to say they were sorry . I'm still trying to get over losing Marley after so many years of having him , But the PDSA have always cared for him amazingly .

My 15yr old dog has a tumor growing out his foot, really big and in need of veterinary care. I dont have the money to go private but the PDSA refused my registration because my paper work was out of date. They seem to forget we have just came out of covid and DWP only send out paperwork in April. So now my dog has to suffer because i cant get up to date paper work and being unemployed i cant afford private vet. Money comes before animals health

Excellent service by all the staff ... only one issue the place could do with a air freshener ...

Fantastic place wonderful staff all very kind receptionist great to

Superb service

Lovely staff

Brilliant

Amazing service for our boy Ollie....9 year old lab who sadly was too unwell to come home with us. After initially being seen at the Tollcross branch of PDSA and speaking to the vet Lucy she told me all my options and was amazing with our boy after a bad experience elsewhere. We took him home for a few days to try medication however we eventually had to take him to OOH at Shamrock street where Marta and her colleagues (especially the young girl on the main desk sorry i never got ure name) could not have been any kinder to our boy. Despite being run off their feet with emergencies and operations they seen Ollie and with kindness and compassion helped us say goodbye to him. These girls done such an amazing job during a difficult time and I can't thank them enough. Keep up the good work girls and thank you for making our last moments with Ollie so special and peaceful. You really are amazing people for the job use do and use do not get enough credit. Many thanks from a heartbroken family.

Excellent young vet.he made everything much easier for a very sad time..thank you and all the dogies are looking down on you..

Arrived without an appointment with my 11 year old cat who was straining to pass urine and who had blood in her urine. Reception was lovely and staff was friendly. Got triaged by nurse and tge reffered to the vet. Both the nurse and vet was so helpful and was showing intrest in what could be wrong and how to make it all better. They were both very gentle with her and she was sent away with anti inflamatory and some none absorbing litter to collect a sample abd return it to them for futher tests. The dispensary staff member was also very friendly and explained in detail how to administer her medicine. Home now with my wee cat to see how she gets on. Thank you and well done PDSA for your service.

Getting through on the phone was joke but very nice staff when I got through good job my boy jet only had a cyst had to try for weeks to get through staff in the surgery were lovely

took my dog today for wee lump on his leg turned out to be a wart 😃 i have booked him in for his vaccinations and kennel cough much cheaper than local vet and consultation was only £20 but you can pay whatever you can afford staff are all very nice place was busy, although i had appt waiting time was quite long they do excellent work and help your pet when you need them circumstances can change so it is reassuring to know they are there 10/10

The vets are lovely and the pharmacist is very lovely but the over all service was very slow ! I have been waiting for my appointment for nearly 2 hours. I do like that they have made a cat only corner which is better for cars as causes less stress. But the waiting times are horrendous.

I attended Shamrock street today with my 17 year old cat who was not eating or drinking. The vet was extremely caring, compassionate and professional, exploring options to try to help my little one. I was very impressed as I have previously had a poor experience. I would like to thank the vet as regardless of the eventual outcome, she tried her very best and cared for my wee cat.

Great place for our animals, vets are great with the animals Only fault is the phone line was on all day calling and couldn't get through then sometimes you phone and get through right away now that doesn't happen often

First time here and wasn't the most pleasant of experiences but that's maybe just preference. I've never been to a vet hospital where you get appointments but still need to wait 2 and half hours to be seen. There was an older skinny woman, brown short hair and glasses who was "working" behind the dispensary who was very rude and causing distress to many already stressed owners. She should know that vet waiting rooms are noisy especially when you have over 15 dogs and 4 cats in a small enclosed area, barking is going to occur and it's hard to hear when people shout, just like someone else missed their appointment because it couldn't be heard due to the barking and she was moaned at for hearing. Short blue hair person on entrance desk was so kind and understanding and there was a young long brown haired person who came on afterwards and honestly I felt so sorry for her. She was great, but unfortunately she had to deal with so many annoyed owners about the wait but she handled it politely, with respect and professionally. The actual vet I got, I want to hug her, clearly over busy, not her fault, but she was great and thorough

Had to take Gigi ( t-cup poodle) 14 years old (96) she had cancer and other issues. Our wee princess ❤️ joined her big brother Blue, 😭😭 The staff are brilliant and very compassionate

Lovely staff such a friendly place and amazing with dogs

Honestly can’t think all the staff there today my dog Bella had pyometra and the treatment love and care they gave her was amazing thank you so much she’s now at home recovering x

I had to have my two 19 year old cats put to sleep here, and everything went very smoothly from booking appointment to leaving afterwards. All staff throughout that process were lovely, professional and compassionate at the same time, esp the vet and nurse doing the procedure, who were both very gentle and caring to my cats.

Great help when it came to prescribing medication for the family dog but very busy, if you are slightly late for appointments or collection of prescription expect to wait for around an extra hour.

Very helpful considering the pandemic

These guize are fantastic. If you are in receipt of full housing benefit they will treat your pet for free and any other benefits qualify you for cost only concessionary rates. Everyone seems really nice. PDSA get no Govt funding, run on donations only. Please don't struggle or ignore pet health issues when these guys will do all they can for your fur fam.

My dog has been in pain with his ears the whole night and still waiting on a phone call from the vet. Call back within 1 hour if you dont hear back. Well I have foned 3 times to get the same answer. I will chase it up for you. It's now 7hours later and still no phonecall. Useless

Brilliant

Staff are ten out of ten the work they do here they try there best for all there animals can't thank them enough thank you again

(Translated by Google) Disrespect (Original) Brak szacunku

As a dog owner who is on benefits i could not enjoy my dogs life knowing I couldn't afford medical treatments for him. This service(charity) ran by volunteers and vet's surgery is a God send a blessing to have and must be cherished not abused or we risk losing it and all our pets would suffer. Donate as much as you can for all our pets,little friends, members of our families❤❤❤❤❤❤❤❤❤THANK YOU PDSA

This place is a Godsend if you can't afford a private vets You have to be on housing benefit/ council tax benefit to benefit from getting seen but all you give is a donation and they do great work x

First class

Wish I could give more stars great service and staff are very helpful and very nice 100% great service for your pets and makes you feel better thanks again take care.shadow says thanks.

Top class service and brilliant staff so kind when looking after my dog so caring.

excellent treatment great community facility

If it wasn't for the pdsa and the great help from the staff and vets and vet nurses I wouldn't be able to have my dog I'm very grateful to all of them only thing is the time youre waiting for the staff to AWNSER the phone call service could be much more staff on the phone

Considering whats going on they were very efficient

REFUSED TO SEE MY DOG WHO CANT EVEN STAND UP DUE TO HIS BACK END GOING COMPLETELY BECAUSE IM NOT IN THEIR CATCHMENT AREA !!!! COMPLETELY UNHELPFUL AND UNSYMPATHETIC

Good professional staff very eager to help.

Was given an appointment time for my pet as an emergency & was kept waiting out in the pissin rain for an hour and a half past the appointment

Top class vets took care of my wee staff the the last 6months of her life so completely dedicated to the animals

Amazing vets & staff, operatored on my dog Bibi amazing job :-)

Best place ever thank you for all that you do for animals x

Reception staff need urgent training! The manner in which my call was handled was disgusting to say the least. Never encountered anyone as rude in my life

Best vet care alot for there animals

Very good people vets excellent

Looked after my wee dog had a wee operation deserve every penny

Hi after 1 hour they still did not answer their phone !!!!.

Great service very affordable and a great charity also

Excellent

This place is disgrace full the way they treat people. Your pet is not allowed in the door til you pay the consultation fee first. Your taking your pet there because its ill you are desperate for them to look at your animal. Pay them then they go away then they phone you to bring your animal to the door and leave it just inside the door and leave. It's just so disgusting ????????????????

Good helpful veterinarians who are kind and compassionate.

Can't rate it enough.

So good with your pets so helpful

great day learning our dog first aid!

Big Help Thanks

The helped me a lot after losing both my cats on 27,the other 12,to the big C.

Good service