I had purchased a bouquet for my coworker online and was very disappointed in what was delivered. The quality of the knife work was nowhere near as advertised on the picture. I did reach out to express my concerns and had included my receipt and pictures and never received a response. I appreciate that sometimes things won't live up to our expectations however not replying to customer feedback and concerns is worse than delivery bad product.

TL;DR Hair in platter, moldy fruit even though it was continuously refrigerated, company unwilling to help much. Had a the Strawberry Indulgence Platter, which is a tray of brownies with strawberry cheesecakes and cupcakes, as well as a box of chocolate covered strawberries delivered on Friday Aug 6th. Ignoring the fact that the brownies were akin to eating hockey pucks, they seemed old, and just plain not good. The cupcakes were so bad, we didn't even finish half of one. Extremely dry, and tasteless would be putting it lightly. The strawberry cheesecakes left a lot to be desired but of the three confections on the platter, they were probably the least bad, but not necessarily good by any means, afterall the bar was set pretty low after the first two items. The chocolate covered strawberries had to be some of the sourest strawberries I have EVER eaten. I cant exclusively fault Edible for that, but you'd think a business whose main product is fruit would have good fruit. But hey, you might love these items, to each their own. The one star is not based on the less than stellar products alone. Wrapped around one of the brownies and dragged through one of the cheesecake was a long blonde human hair. Gross. Of course we called to inform the establishment about this. While they did give the standard canned company apology, they were EXTREMELY unwilling to actually provide any actual help. Their solution was to either give a PARTIAL refund to the payment card, or send out a new platter. We didn't pay for the platter, as it was a gift, and we didn't want to upset the gift giver, so we asked if we could get that refund as a gift card so we could maybe place an order in the future. We were told "we don't do gift cards so that's not possible". We didn't want the platter remade, because the likelihood of it coming with the same subpar ingredients seemed pretty high. Ok fine, at that point we reached out to the friend that sent it, she of course was not happy with EA, but did agree to the partial refund. Fine - hair issue resolved. (this happened Friday August 6th/Saturday the 7th - hair was discovered at about 450pm, they close at 5pm so of course they didn't answer the phone, called back on saturday) Tried to eat a chocolate covered strawberry today August 8th, because lets be honest, even a bad chocolate covered strawberry is still pretty good. (I also have pretty low standards in life and will eat most anything) I noticed the box was filled with more strawberry liquid than one might expect, looked at the berries themselves, MOLD! Looked at other berries, definitely looked like they have seen better days. The berries were never out of the fridge longer than it took to open the box to take a berry or two out and eat them. Just how old were they?! Called the store back today. They wanted NOTHING to do with the situation. Said they couldn't keep giving refunds. They said "it's a fresh fruit basket, what do you expect?". I expect them to not be terrible, and last more than 2 days fully refrigerated! I understand its fruit, there is always a chance it wont be the most ripe, most delicious fruit ever, but I also expect it to not be some of the worst fruit AND baked goods I have had in quite some time. I do also expect it to not mold almost instantly either, but hey, when your customer service is about as good as your products in general, I guess that's what it has come to. There is probably a reason I didn't actually know Edible Arrangements was still around. At this rate, they probably won't be much longer. As shown, the owner reached out, I responded explaining the situation, I never heard back. If I could give negative stars I would.

Low rating based on flowers delivered. Before ordering flowers with a vase. Ask this location for a pic. What was delivered is nothing close to the picture selected from the website. Some of the flowers had not bloomed. I expected more color for a Get Well bouquet.

Ordered a basket for a coworker and it looked great upon pick-up. The next day my coworker sent me photos of moldy grapes. I was surprised but more shocked to learn that the shop tried to blame me for moldy grapes and claimed they didn't know how I handled it before I gifted it. I picked it up at 11am and it was gifted at 11:30 and kept in a refrigerator until my coworker went home at 12pm. She texted me the photo at 2pm the following day. I'm not sure how mold would grow in that short time. Obviously the store used old grapes and won't just take accountability for their mistake. I wasn't looking for money back, I simply expected the store to replace the grapes for my coworker. When they wouldn't, as well as never trying to contact me, I feel as though this is all I can do to vent my frustration. Everyone lost in this situation and it's very sad because it was an expensive gift and meant to be a great experience for everyone. Not telling people to stay away but maybe check the fruit before leaving the parking lot and maybe they will take accountability if you're unhappy with your purchase.

I had the best experience with this company. It was my mom's birthday, she lives about 2 miles from this store, but I live in Arizona. The items were delivered on time, fresh and cold. They even called me because they couldn't get a hold of my mom and I gave further instructions. She was very pleased with the quality and portions.

The WHEATON location is by far the best ever Edible Arrangement I’ve ever ordered from. The customer service representative and the overall staff were amazing. The fruit were so sweet that it mirrored their personalities, so thanks again for my birthday reward.

Order at 8am for a co-worker and it was delivered to her at office at 9:30 am same day. Great customer service! My co-worker called me and absolutely loved the surprise!!! Highly recommend.

This place is a joke. The owner thought she delivered a nice platter . I wanted to surprise my husband with chocolate covered strawberries and HE WAS SURPRISED! Horrible strawberries. The dipping , well my 5 yr old would have done better . DO NOT BUY FROM THIS STORE !!!!! I wish I could post pictures

I use them as gifts for my customers. They love them, reasonable prices, and I've only had fruit this fresh in Hawaii.

I’ve ordered many edibles from different locations but the Wheaton location gets it right every time! Not to mention it’s always beautifully made as well. I’ve had some not so pretty ones and I never run into this problem with this location. The staff is always so friendly and helpful, it’s a pleasure ordering from here. Thank you for everything I will be back many times!

Beautifully made! This location has done an absolute amazing job! Thank you guys for delivering perfection!

Thank you Kaitlyn* Hope I’m spelling correctly!! Went above and beyond customer service wise when we called today & even called the driver. Very friendly and helped us right away!