Came here with my family my 9 year old son was adjusting his boot and a small shelf fell. My son was putting it back up and A lady came over very rude and told my son very rudely I will do it and told him to not touch anything anymore. My kids are well behaved and this rude lady had no right to speak to my son like that with hate in her eyes and voice. I hate to pull the race card but she was white. Every one should be treated equal and shown respect no matter what color they are or there appearance. I’m very disappointed and will never buy from American eagle again. I hope corporate reads this it’s very disappointing that we still have issues like this in 2022. It’s really sad. We all are equal no one is above the other. Hope this rude lady can soften her rude ugly racist heart!!!!!!

They refused to let us shop because my 3 year old wouldn’t wear a mask. The male manager I’m assuming told me if he was two it would be fine and then insisted he put on a mask. I’ve looked everywhere and as far as I can see there is no mandate as of April 2021 requiring 3 year olds to wear masks. I have never since COVID started had this problem. My husband and I are both vaccinated and take rules very seriously.....but a 3 year old that is 6 feet away from anyone in an empty store!!! Seems silly.

Appalling place to work. Managers will not follow through on promises - if they promise you plenty of hours, don't fall for it. If you're a customer, don't waste your money. There is no reason to support a store with dishonest employers/managers, and one which treats their employees like numbers; not to mention the ludicrous prices... Retail stores are being replaced by online shopping because of deceitful people like these - good riddance.

My daughter came in shopping with her friends and was followed arround the store the entire time. After a few minutes an associate approached her and insinuated she was stealing.

Incredibly unhelpful and rude staff. This is the 3rd time my husband and I have been in this store and the employees don't smile or greet you. They never ask if you need help and after checking out they don't even say "Thank You" after being kindly thanked. This is not the AEO standard. We have shopped this brand for 15 years and this is the WORST store we have ever been to. There were 4 employees working today and they all ignored us and the 2 other customers in the store. At one point one of the customers looked at me and threw her arms up in the air and left. They were only concerned with chatting amongst themselves. Never going back!

Chelsea the Shift Leader/Manager has always very poor customer service. She barely acknowledges people that need help. If you need help and ask her she always gives you a mean look. Looks like she's forced to work there. Cashiers also have very poor customer service, and always talking loud on the registers. Compare to other locations I've been to this is the worst.

The staff was super disrespectful and did not help us at all. They made their younger staff help us and just kept talking to each other in front of everyone at the register. When the person behind us was trying to pay with them, they went up to the registers and the ladies who were talking told her to wait in the other line behind us. Even if they were on break I feel like they shouldn't be chatting up a storm at the registers. when we were browsing by the checkout aisle there was a lady who was asking if they could scan the price of an item because she was unsure of how much it was. They sent her to go look at the sign where she got it from and didn't bother to help her find out how much it was.

Knew what I needed when I went in. Didn't take me long to find it. 5/6 associates in the store. Looked like they were resetting. Waited at the check-out for close to ten minutes waiting for one of them to come over and ring me out quick. There was no line. Noticed more than one of them look my way and do nothing except go back to what they were working on. Would definitely talk to them about customer service and how important it is, even if it disrupting their work.