Fully customizable ice cream cakes. Low key amazing cake bakery / decorating. We got an ice cream coffee cup and munchkins cake which taste amazing. Cookies and cream inside, Vanilla and chocolate ice cream munchkins with sprinkles and gold dust toppings.

Good donuts, my father says the coffee is good. I love the baby seats and I love to study here. The vibes here are nice and I like how Dunkin donuts has its own radio station.

Good service staff. Open 24 hours inside and drive thru. But inside seems to fill up and busy in peak hours. Study room was closed last time

Great big place, kids friendly. Lacks baby changing station/table in bathrooms

I have been to this location several times. Each time, the service has been slow. There are many people working there but only one person on the register. They do have a small Baskin Robin's are and a good variety of cakes to choose from. They also have a ton of seating and a party room. There is some outdoor seating. There is a drive thru.

Always come to this local dunkin as it has the Baskin Robbins attached, and it's open 24 hours. Has plenty of seats and you can always find students studying/working on things. Nothing to really complain about for food/service, just standard as can be.

This place is awesome! I had a couple of very good experiences here. The staff is very friendly and hardworking. They go above and beyond at the drop of a hat. Enrique who works the night shift is a really hardworking an s was by himself for the night and the drive through was backed up with cars. He handled it like a champ. Enrique is an assett to this store. Another worker that I would like to point out that made my experience very pleasant was the woman and man that work in the afternoon on Mondays. They are both so friendly and took care of my order with ease. They are also huge assets to this location. This store should be in business for a long long time.

It was pleasantly surprised that the place is bigger than the usual Dunkin. It has a separate room for seating area. Love that there were people hanging out there.

Today was the worst coffee I have had in long time, I got extra large Butter Pecan with cream and 4 sweet and low,.... well I don't taste butter Pecan, but the coffee itself tasted bitter. Had to add cream and sweet n low my self. That was a waste of time and money for me, not again!

Rating: ★☆☆☆☆ (1/5) I recently visited Dunkin in Chicago which is located at 7039 W Dempster St. Niles, with high hopes of indulging in some delicious ice cream. Unfortunately, my experience at this establishment was far from enjoyable, and I feel compelled to share my concerns. Upon entering the ice cream shop, I was excited to try their ice cream flavors. However, I had a dietary restriction and needed to ensure that the ice cream was halal. With this in mind, I politely approached one of the workers and inquired about the halal options available. To my shock and disappointment, the worker responded with a racist comment, suggesting that I should "go to Saudi Arabia" if I had concerns about halal food. When I asked about the name he said his name was "Marcus" which I know is not true. He was an skinny Indian guy in his early 30s Such a response was completely unprofessional, disrespectful, and offensive. No customer should ever be subjected to racist comments or be made to feel unwelcome in an establishment that caters to the public. The incident left me feeling deeply uncomfortable and humiliated, and I immediately left the ice cream shop without making a purchase. I believe that every customer deserves to be treated with respect and courtesy, regardless of their background or dietary requirements. I hope that Dunkin takes this review as an opportunity for reflection and improvement. No business should tolerate discriminatory behavior from its employees, and steps should be taken to ensure that such incidents do not occur in the future. As a customer, I would expect a sincere apology from the shop's management for this unfortunate experience. In summary, my visit to Dunkin was marred by a racist comment from one of its workers, which is completely unacceptable. I cannot recommend this establishment based on my experience, and I hope they take the necessary actions to rectify this situation and foster a more inclusive and respectful environment for all customers.

I asked for a simple switch because online said they had the ice cream I wanted prepackaged. When I arrived they did not so I asked him to make me a fresh pack. He went on and on about it costing more. His name is "marcus" "shazaz" he proceeded to tell me he has 40,000 complaints and this would be nothing new. Weird to brag about getting complaints because your lazy. He should honestly be fired by that comment alone.

Coffee is good, all food items seem to have gotten smaller!..sometimes I think they're not worth the money

RUDE RUDE DRIVE THRU - lady with glasses slammed my coffee on the counter like a psycho. They never stir it and it’s horrible!