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Extra Space Storage

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😠 You store your belongings here at your own risk. Two of my three units were damaged due to a drain pipe bursting during heavy rain. I didn’t receive notice of this until days later. When I check my stuff it had mold growing on everything. Which only leads me to believe this was not first time water... People often mention storage, Armando, helpful, service, great, professional, Abel, customer,


Address

5525 W Roosevelt Rd, Cicero, IL 60804

Website

www.extraspace.com

Contact

(708) 656-5400

Rating on Google Maps

4.90 (744 reviews)

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Featured Reviews


Frequently mentioned in reviews: storage (11) Armando (11) helpful (10) service (9) great (8) professional (8) Abel (7) customer (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jose F. 1 year ago on Google
    You store your belongings here at your own risk. Two of my three units were damaged due to a drain pipe bursting during heavy rain. I didn’t receive notice of this until days later. When I check my stuff it had mold growing on everything. Which only leads me to believe this was not first time water got into my units. Angie was super accommodating. She got me into a new units and help with moving my belongings. I feel bad for the employees here. They always seem stressed and overwhelmed. They walk around mopping and operating heavy machinery till this day. Every time it rains, water gets into this building. It smells like mold and urine. Lastly, I was told the District Manager would give me a call. I still have not heard from this individual. I am sure he/she is also cleaning up water. You store your belongings here at your own risk!!
    1 person found this review helpful 👍

  • 5/5 Loco T. 9 months ago on Google • 9 reviews
    Malik was a great help, answered any questions I’ve had in a professional manner. Definitely better than any other storage companies I’ve been to in the past. Highly recommend.

  • 5/5 Gregory M. 4 months ago on Google • 8 reviews
    Abel gave Me excellent information. I appreciate his thoroughness

  • 5/5 Vanessa V. 4 months ago on Google • 8 reviews
    Awesome ! Customer service. I was lost trying to find my storage location and representative was nice enough to help me with directions. Thanks !

  • 5/5 Shante R. 8 months ago on Google • 4 reviews
    Very professional and informative express. I can tell this is the the beginning of a strong healthy business relationship. I'm looking forward to it!

  • 5/5 Handsome Jimmy code Name J. 6 months ago on Google • 4 reviews
    Abel Moreno, at Extra space storage is one of the best employees in the company! His professionalism and customer service is unmatched! He’s very friendly and patient with dealing with his customers! If you need a storage space and good service, he’s the man to go see! By the way , Thanks Abel for helping my girlfriend out! I honestly really appreciate you, !

  • 5/5 Desiree Z. 1 year ago on Google
    i love this location, all because of the employee by the name of nancy. she is kind and was the most helpful and hope you guys keep her she’s the employee you need!!

  • 5/5 Leslie W. 1 year ago on Google
    Nancy is very friendly love her energy and great customer service will recommend to bist her ❤️

  • 5/5 SHATAJA J. 1 year ago on Google
    Nancy was the best she was so cool helpful and sweet definitely want to use this storage place if you looking to store she will get you together!!!

  • 5/5 Crystal S. 1 year ago on Google
    The young lady is very helpful she showed me everything from where my unit is, to every thing that comes with it she definitely help me find exactly what I needed.

  • 5/5 Corey N. 1 year ago on Google
    The customer service there is amazing. Nancy is warm, pleasant, and professional. Definitely made the experience better

  • 5/5 Johanne D. 1 year ago on Google
    Extremely tidy and professional. As my lease expires this month, I walked in to check about cost and the best kind of storage space for me. The front desk clerk, Armando, was really helpful and patient with me. At the end of the month, I'll definitely be back with my business!

  • 5/5 Brent K. 1 year ago on Google
    Clean. Organized. Perfect Temperature. Could use some relaxing elevator music to calm the nerves after a long day. I recommended that idea to Steve and he said he would look into it. I hope he does and I really think he will. Extra Space!

  • 5/5 JR A. 1 year ago on Google
    Armando Peña is wonderful at customer service. Although he was very busy when I came into the store, he took time to make sure all my storage needs were met.

  • 5/5 Rosa G. 1 year ago on Google
    Armando provided quick reaction to my reservation and his professionalism is top notch. Because of that I decided to move forward with Extra Space. The personal touch matters. Thank you Armando.

  • 5/5 Adriana W. 1 year ago on Google
    Talk about great customer service omg Armando truly a pleasure and he was very knowledgeable super professional if I could I would give him 20 ⭐️ l

  • 4/5 Quick C. 1 year ago on Google
    Always clean here. We did everything online. From signing up to getting the lock. The storage units are pretty nice, the building is new/renovated. My only complaints are that the motion sensors on some lights seem to be out because you can walk down a path in complete darkness and until the end of the hallway and the lights will finally come on. But my biggest issue is it seems like they email/mail you every 2-3 months with a price increase! We know it’s COVID, businesses are losing money, you guys are a monthly provider (like your notices states), but sheesh it’s a $10 increase every few months. But other than that it’s a great storage facility.

  • 5/5 Toya C. 2 years ago on Google
    Armando Pena is amazing! My movers left my priceless artwork in walkway and Armando found it during his security check and called me. I wanted to hug him! I would have been broken if this was lost or stolen. I am so grateful to know that this place cares about my items just as much as I do. HIGHLY RECOMMEND THIS FACILITY!!!

  • 5/5 Angelique L. 1 year ago on Google
    Armando was awesome made the process simple & easy moving is already stressful. I really appreciate him being so helpful.

  • 5/5 Sandi T. 1 year ago on Google
    Joan My Customer Service Representative was very nice and very professional. Thank You for your patience it was a pleasure talking to you!

  • 5/5 Nicole E. 1 year ago on Google
    Extra Space Storage has always had my back when I needed to rent a space. No hassle way of booking online and securing my rate is 100%. Faculty is conveniently located as are all of their locations. Always clean and easy to access. Thank you Extra Space😃

  • 5/5 Doug C. 1 year ago on Google
    Just opened a unit over the phone for our business use and had an excellent experience! The store manager was helpful, knowledgeable and efficient! He seemed happy to have our business and this facility will meet all of our needs! Thank you, Armando! You represent your company well! TC

  • 5/5 TP 1 year ago on Google
    The Property Manager here Armando was very professional and helped to make my move in/storage rental a pleasant one. Very personable and great conversationalist. It’s good to know the pandemic hasn’t turned everyone working an under appreciated job into a grinch. Thanks again for the excellent customer service Armando

  • 5/5 Quiana M. 5 months ago on Google • 2 reviews
    Thank you Abel!!!!! He was very patient, kind and extremely helpful. He made me feel secure in storing my things. Very much appreciated. He is one of the nicest man I met with great and humble customer service.

  • 5/5 Ivory G. 5 months ago on Google • 1 review
    Abel was amazing and explained everything really well to me. The facility is also clean and well put together, I highly recommend!

  • 5/5 Stephaughn P. 4 months ago on Google • 1 review
    Abel was helpful and confident. Thank you for making the process easy and professional. Everything was seamless!

  • 5/5 rod b. 5 months ago on Google • 2 reviews
    I had a great and well experience with Abel who showed me my unit and helped me out

  • 5/5 Pops S. 7 months ago on Google • 2 reviews
    Great person , great help the guy very helpful unlike the life storage down the street. Good guy deserves promotion / raise. Very helpful 👍


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