Expresso Sao Luiz image

Expresso Sao Luiz

Bus tour agency

🫤 Worst travel experience I've had so far... At first, a new, organized bus. Apparently only the Internet didn't work. As a result, the drinking fountain did not cool the water. If you want, just room temperature, while there was, at one point during the trip, there wasn't even any water to drink. At... People often mention nibus, company, time, para, late, service, Bras, seats, buses, water,


Address

R. 44, 399 - St. Central, Goiânia - GO, 74063-010, Brazil

Website

www.expressosaoluiz.com.br

Contact

+55 62 3272-2300

Rating on Google Maps

2.90 (398 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: nibus (16) company (14) time (11) para (11) late (10) service (9) Bras (9) seats (8) buses (8) water (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Aldo José Moreira dos S. 4 months ago on Google • 238 reviews
    Terrible service, seats are always broken, bathrooms are always dirty, buses always break down, water is always hot, air is weak, buses need to be changed or renewed.
    4 people found this review helpful 👍

  • 2/5 Igor Estracanholy M. 7 months ago on Google • 28 reviews
    Worst travel experience I've had so far... At first, a new, organized bus. Apparently only the Internet didn't work. As a result, the drinking fountain did not cool the water. If you want, just room temperature, while there was, at one point during the trip, there wasn't even any water to drink. At the first cleaning stop, the cleaning team did not refill the bathroom water compartment, leaving an entire bus without water to wash hands and flush the toilet. The first 100kms were calm, until the smell of the bathroom took over the bus. Even though the drivers stopped a lot during the trip from Maceió-AL to Goiânia-GO (more than 2,090km), the bathroom made the trip unbearable. Upon arriving in Goiânia, change buses. What was bad got worse. Old bus. Noisy. Sleeping was impossible. Bad seats, some damaged and making noises. There was still no Internet. Water to drink, only hot, while it lasted. Bathroom, worse than the other: wet floor, including a passenger almost slipped. No water for the basics. Toilet paper only had a trace of packaging on it. After almost 500kms, in Mineiros-GO, surprise, another bus change. Better seats than the previous one, however, same Internet, water (drinking fountain) and bathroom conditions. A THREE-DAY trip, with FIVE HOURS DELAY, more than THREE THOUSAND KILOMETERS OF COURSE, being a victim of the negligence, carelessness and carelessness of the company Expresso São Luiz. We paid dearly (in the plural because I wasn't the only one who complained) for a terrible travel service.
    5 people found this review helpful 👍

  • 1/5 Bruno M. 2 years ago on Google
    (Translated by Google) I bought my ticket for 6:30 am and until 8:30 am the bus had not arrived, not even the bus at the next time, at 7:30 am. Result I missed my appointment. I assess it as a bad service, therefore. I do not recommend and will not buy any more tickets from this company. (Original) Comprei minha passagem para às 06h30 e até às 08h30 o ônibus não tinha chegado, nem mesmo o ônibus do próximo horário, das 07h30. Resultado perdi meu compromisso. Avalio como péssimo serviço, portanto. Não recomendo e não comprarei mais passagem dessa empresa.
    3 people found this review helpful 👍

  • 1/5 Tatiane A. 1 year ago on Google
    (Translated by Google) We bought a ticket departing at 7:30 am for Brasília, however, the bus only arrived at the Goiânia bus station at 8:38 am, leaving only at 8:55 am. An absurd, more than 1 hour late. Lack of commitment to customers, because at no time had any kind of notice about the delay and when we went to question the attendant, she informed us that it was normal to happen. The company should have more respect with customers as it is a paid service. (Original) Compramos passagem com saída às 7h30 para Brasília, porém, o ônibus só veio chegar na Rodoviária de Goiânia às 8h38, saindo apenas as 8h55. Um absurdo, mais de 1h de atraso. Falta de compromisso com os clientes, pois em nenhum momento teve nenhum tipo de aviso sobre o atraso e quando fomos questionar a atendente, ela nos informou que aquilo era normal de acontecer. A empresa deveria ter mais respeito com os clientes, pois é um serviço pago.
    3 people found this review helpful 👍

  • 1/5 Camila P. 4 months ago on Google • 7 reviews
    Delay of many hours, a lot of rudeness and lack of politeness on the part of the attendants, moving to 12:30, the attendant said that we "are lucky if we don't leave until 4 pm", she said that they are always late like that. If the employees themselves say that it's always this late, they could close the company, because it's not working, they're just losing customers.
    2 people found this review helpful 👍

  • 1/5 M. E. 4 months ago on Google • 6 reviews
    As someone who travels between Brasília and Goiânia and back twice a month for the last 4 years, firstly I can say with complete certainty that this is not the company you are looking for to travel with, the company was at least 1:30 late in all the unfortunate times I commit the madness of buying a ticket, I understand that the attendants need their jobs, but I think it is the biggest lack of education and humanity to leave children sleeping on benches for hours saying that "the bus is already arriving" for hours on end. Secondly, I believe that the company must be close to bankruptcy, as there is no vehicle that can compete when it comes to broken buses on the verge of being unsanitary. I have already taken a bus with them and the driver admitted with great dissatisfaction that it had been parked in a garage for almost 6 months of trying to sell, and some genius (evil, to say the least) had the brilliant idea of ​​putting something like that on the road, simply wires coming down from the ceiling (still energized...), the luggage rack above the passengers' heads literally falling, the smell of mold and piss that has no better definition than "grotesque, almost cadaverous smell" (there are corpses in my anatomy classes that smell much better than that bus...). And thirdly, to finish, if you are looking for a bus that has the least respect for the customer on the Brasília-Goiânia route, take a look at the buson website for the Northeast and Satellite routes, purchasing a week in advance you can get tickets on the website at 19.90 which, in addition to being on new and fragrant buses, they arrive at the right times and when all the passengers have already boarded, it even occurred to me that they would leave earlier. Don't take this bus if you have another option, be careful when buying the ticket, they recently changed the logo on the buson website and unfortunately, once again I ended up making the astronomical mistake of buying through them. The only thing I have to be grateful for is that thanks to this terrifying trip, I now feel like I have the motivation I needed to save whatever I can to buy a car.
    2 people found this review helpful 👍

  • 1/5 DIOGO HEITOR TSUCHIDA DE M. 1 year ago on Google
    (Translated by Google) The company employees told me that the bus would be delayed by 3 HOURS!! Their “justification” was that the bus was coming from Recife to Goiânia and that's why the delay. The driver of one of the parked buses was still rude and rude to me. I asked if the bus that was there was the one that would go to my destination and he said that mine would only arrive at 5 am, because it was coming from Recife and he also said: “Recife is not just around the corner, my young man ”. If I bought the ticket to board at a time, the bus MUST be there at that time, regardless of whether it is coming from Recife or any other city! TERRIBLE service and they still monopolize the routes to the southwest of Goiás! (Original) Os funcionários da empresa me disseram que o ônibus atrasaria 3 HORAS!! A “justificativa” deles era de que o ônibus estava vindo de Recife para Goiânia e por isso o atraso. O motorista de um dos ônibus que estavam estacionados, ainda foi grosseiro e rude comigo. Perguntei se o ônibus que estava ali era o que iria para o meu destino e ele disse que o meu iria chegar somente às 5h da manhã, pq estava vindo de Recife e ainda disse: “Recife não é logo ali na esquina não, meu jovem”. Se eu comprei a passagem para embarcar em um horário, o ônibus TEM que estar ali naquele horário, independentemente se está vindo do Recife ou de qualquer outra cidade! Serviço PÉSSIMO e ainda monopolizam as rotas para o sudoeste de Goiás!
    2 people found this review helpful 👍

  • 1/5 Lucelia G. 1 year ago on Google
    (Translated by Google) A rubbish company, the biggest mess here in Goiânia on 01/07/2023 At the time of 13/00 To embark for green river. People don't understand anything. Uneducated employees do not explain and do not know anything. It's already 50 min late and even bigger confusion. Not to mention a bus with dirty seats. This company has no preparation to do this route. They should marry their license, This is not the first time having this problem it always happens. Let's see what time we get out of here. (Original) Uma empresa lixo ,!a maior confusão aqui em Goiânia no dia 07/01/2023 No horário das 13/00 Para embarcar para rio verde. Pessoal não entende nada. Os funcionários sem educação não explica e não sabe de nada. Já está com 50 min de atrasa e ainda a maior confusão. Sem contar um ônibus com poltronas sujas . Está empresa não tem preparo nenhum para fazer esta rota. Deveriam casar a licença deles, Este não é a primeira vez que tem este problema sempre acontece isto. Vamos ver que horas vamos sair daqui.
    2 people found this review helpful 👍

  • 1/5 Amanda A. 4 months ago on Google • 6 reviews
    WORST SHIPPING COMPANY. If you are thinking about buying a ticket, don't. In November 2023, I bought the stretch from Goiânia > Brasília twice, a short and simple stretch. In both cases, I had problems. The first time, the bus was 1h30 late and I almost missed a doctor's appointment. Furthermore, the bus arrived dirty. Horrible. The second time, the bus had an accident and would no longer come to the bus station. My biggest indignation is that the company does not adopt ANY COMMUNICATION WITH THE CUSTOMER. No email, no phone call, NOTHING. The customer tries to find a way to travel after arriving at the bus station and discovers that the bus is not coming or will be late. Nowadays there is technology, there is no excuse for not notifying the customer when unforeseen events happen. What is very clear is that the company DOES NOT CARE ABOUT THE CUSTOMER EXPERIENCE and it seems to me that it never will.
    1 person found this review helpful 👍

  • 1/5 Nadya T. 4 months ago on Google • 5 reviews
    Bad experience. Negligence and disorganization. I bought a ticket from Goiânia to Brasília leaving at 8am. It had not yet left at 10am and the reason was that the bus was not refueled, in addition to being late. He left at 8:30 am, and at 8:45 am the driver informed him that he would have to go back to the garage to refuel. Which wasn't close. Absurd. After refueling, we left Goiânia at 10:15 am. Precarious, dirty bus, as it was coming from Cuiaba. And they didn't even clean it. They shouldn't even provide services.
    1 person found this review helpful 👍

  • 1/5 Cesar M. 1 year ago on Google
    (Translated by Google) Company with no commitment to the customer. I missed an appointment in Brasilia because of the driver's muleagem. The bus should have left at 2:30 am from Goiânia to Brasília. He left Goiânia at 3:30 am and still stopped for breakfast in Alexania. Trash. (Original) Empresa sem compromisso com o cliente. Perdi uma consulta em Brasília por mulecagem do motorista. O ônibus devia ter partido as 2h30 de Goiânia com destino a Brasília. Saiu de Goiânia 3h30 ainda parou pra tomar café em Alexania. Lixo.
    1 person found this review helpful 👍

  • 1/5 kevem 1 year ago on Google
    (Translated by Google) I'm traveling from Mineiros GO to Goiânia. They changed the bus without any information to passengers. The bus has a bad smell, dirty and a lot of mold on the air conditioning outlet, seats and linings of the vehicle. A disrespect for the customer and disregard for people's health. (Original) Estou em viagem de Mineiros GO para Goiânia. Realizaram a troca do ônibus sem informação alguma aos passageiros. Ônibus está com mau cheiro, sujo e com muito mofo na saída do ar condicionado, poltronas e forros do veículo. Um desrespeito com cliente e descaso com saúde das pessoas.
    1 person found this review helpful 👍

  • 3/5 Tânia Marise Landó Contart T. 1 year ago on Google
    (Translated by Google) The bus had no water and the bathroom was very dirty. But 2000 km Goiânia Maceió was very tiring. Charging a cell phone was not possible because it was on the ceiling. Drivers were great. (Original) O Ônibus não tinha água o banheiro muito sujo . Mas 2000 km Goiânia Maceió foi muito cansativo. Carregar celular não tinha condições por ser no teto . Motoristas foram ótimos.
    1 person found this review helpful 👍

  • 1/5 Iago T. 1 year ago on Google
    (Translated by Google) Horrible experience, very strong odor of urine, buses all dirty in general, filthy seats, broken seats, porters exit not working, a lot of lack of respect (Original) Experiência horrível, odor muito forte de urina, ônibus todo sujo em geral, bancos imundos, bancos quebrados, saída de carregadores não funcionam, muita falta de respeito
    1 person found this review helpful 👍

  • 1/5 Bárbara T. 1 year ago on Google
    (Translated by Google) Bad service after opening hours there is no possibility of contacting them unless you go to the counter!!! In other words, there is no practicality. (Original) Péssimo atendimento após o horário de funcionamento não existe possibilidade de contato com os mesmo a não ser que você se desloque até o guichê !!! Ou seja não existe praticidade.
    1 person found this review helpful 👍

  • 4/5 Jose p. 2 years ago on Google • 39 reviews
    Ok

  • 3/5 Jonhmes Kley Thed Ferreira De A. 5 years ago on Google • 29 reviews
    Regular.

  • 3/5 Gabriela 6 months ago on Google • 15 reviews
    I use the company at least twice a month because it is the only one that passes through my city, with me alone there have been long delays, there have been buses broken down in places where not even a signal was available to ask for help, and the worst thing is that it happens straight away. The bus was already late from the first stop and became even more late as it passed through the cities. The price is even reasonable and the drivers are good.

  • 1/5 Invictoo 1 year ago on Google
    (Translated by Google) Incredible the bad manners and bad will of the employees of the ticket office of the Goiânia bus station. If you don't know how to work with the public, look for another job!! rubbish service (Original) Incrível a má educação e má vontade dos funcionários do guichê da rodoviária de Goiânia. Se não sabem trabalhar com o público procurem outro emprego!! Serviço lixo

  • 1/5 NULIA A. 1 year ago on Google
    (Translated by Google) Lousy in service. Difficulties in dialoguing. Impossible to solve a problem in the cabins. High disregard for disabled people who use transport, granted free of charge by law. (Original) Péssimos no atendimento. Dificuldades em dialogar. Impossível solucionar um problema nas cabines. Alto descaso com deficientes que usam do transporte, concedido gratuitamente pela lei.

  • 5/5 Valdeci M. 1 year ago on Google
    (Translated by Google) Very good welcome great have a good day in the name of Jesus may it be a bright day for God amen (Original) Muito bom resebido ótimo têm um bom dia em nome de Jesus é que seja um dia inluminado pôr Deus amém

  • 1/5 Rildo M. 1 year ago on Google
    (Translated by Google) Delay of 2 hours, terrible vehicle, faulty seats and slope, very slow trip, I had the impression that it was defective, so it was going very slowly, outside the speed allowed for the minimum. (Original) Atraso de 2 horas, veículo péssimo, acentos e encosta com defeito, viagem lentíssima, tive a impressão que estava com defeito, por isso estava indo muito devagar, fora da velocidade permitida para a mínima.

  • 5/5 Sara M. 2 years ago on Google
    (Translated by Google) Excellent! Service, waiting room, bus quality and route. Only the 20-minute delay, as it was a late-night trip, caused a brief despair lol (Original) Ótimo! Atendimento, sala de espera, qualidade do bus e trajeto. Só o atraso de 20 minutos, por ser uma viajem de madrugada bateu um breve desespero rs

  • 1/5 adrian de oliveira azevedo j. 1 year ago on Google
    Ônibus atrasado, bagunça, veículo velho e sem manutenção, fora das especificações da própria viação, resultado 5 horas de atraso na chegada a Mineiros, muito desrespeito com os passageiros

  • 1/5 Raissa M. 1 year ago on Google
    (Translated by Google) They warned that the bus will be delayed for at least 1 hour. Without any justification. They delay precisely the maximum limit of the consumer code so they don't have to pay a refund. They set a time and don't comply. Lack of professionalism. Lack of respect for the customer's time. (Original) Avisaram que o ônibus atrasará pelo menos 1 hora. Sem nenhuma justificativa. Eles atrasam justamente o limite máximo do código do consumidor para não terem q pagar reembolso. Combinam um horário e não cumprem. Falta de profissionalismo. Falta de respeito com o tempo do cliente.

  • 1/5 Priscilla D. 1 month ago on Google • 2 reviews New
    I do not recommend this company to anyone, in addition to not having the MINIMUM interest in solving problems, the customer service is terrible, they say one thing on WhatsApp and when they arrive at the agency they say something completely different! You can be sure, I'm not going to keep one hand in front and the other behind, I'm going to file a request against you, in fact, one more, because from what I see, your history isn't good at all, and there's no point in sending this little robotic message. of you if it is not possible to solve this problem once and for all.


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