KFC image

KFC

Restaurant Fast food restaurant Chicken restaurant Fried chicken takeaway Non vegetarian restaurant

Restaurant chain known for its buckets of fried chicken, plus combo meals & sides. People often mention chicken, outlet, Chicken, service, good, give, experience, order,


Address

Unit No T14 & 15, 3rd Flr, DB City Mall, Racecourse Rd, opposite Railway Station, Gwalior, Madhya Pradesh 474002, India

Website

restaurants.kfc.co.in

Contact

+91 80 4275 4444

Price rating

$$ $$

Rating on Google Maps

4.10 (599 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 11 am to 11 pm
  • Wednesday: 11 am to 11 pm
  • Thursday: 11 am to 11 pm
  • Friday: 11 am to 11 pm
  • Saturday: 11 am to 11 pm
  • Sunday: 11 am to 11 pm
  • Monday: 11 am to 11 pm

Featured Reviews


Frequently mentioned in reviews: chicken (16) outlet (11) Chicken (10) service (9) good (7) give (7) experience (7) order (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Rajib L. 1 year ago on Google • 88 reviews
    KFC has always been my all time favourite specially their Chicken Zinger burger and hot and Crispy Chicken. Tried their Chicken popcorn maggi bowl for the first time equally delicious
    2 people found this review helpful 👍

  • 5/5 Shubham 1 year ago on Google
    There is no better option for someone who loves Chicken... Its the Only Stop and Moreover when u go on Wednesday..Its like a Cheery On a cake... Absolutely the Best place and no wonder why it has won all The Non veg lover's Heart.
    3 people found this review helpful 👍

  • 5/5 Nitin S. 2 years ago on Google
    I have visit many times And enjoy kfc food so good
    2 people found this review helpful 👍

  • 5/5 Rohit S. 5 years ago on Google
    Very Great Taste World Greatest Chicken Taste Ever Here Little Expensive But Who Cares For Chicken Lovers🐓🐓🐓
    2 people found this review helpful 👍

  • 1/5 Jugal P. 5 months ago on Google • 3 reviews
    One of the employee try to cheat bcz I'm kind of a noob about the different varieties of chicken they serve, but I'm saved bcz of my frnd and he told me that Employee give me a little piece of chicken nugget instead of whole chicken wing and also that Employee told me arrogantly that it's upto me what i want to give.... KFC please teach your employee some Honesty so that they don't try to cheat a new person who don't know about the varities of chicken you serve and give them a lesson how attend and talk to a customer..
    1 person found this review helpful 👍

  • 1/5 Prabal Pratap Singh R. 1 year ago on Google
    They don't offer Jhatka or even processed chicken
    1 person found this review helpful 👍

  • 1/5 Ritvik S. 7 months ago on Google
    Served old chicken, i paid 1100 rupees, ordered various combo meals, and chicken was smelling bad, and was blackish from inside. I was in hospital for last 2 days for food poisoning, close this franchise, or start serving fresh. I won’t eat anymore Kfc. Worst chicken.
    1 person found this review helpful 👍

  • 1/5 Nitin T. 1 year ago on Google
    I had worst expirience with this outlet i bought biryani which comes with gravy and they have not put it in the bag as i was in hurry i left the outlet. I tired to call multiple times to outlet number given on their invoice as well as well on the zomato page but all the time they were refusing to even listen my issue and after that i had to feed it to my dog as it was not worth for me without gravy it was only simple rice too much disapointed by the outlet response and the service.
    1 person found this review helpful 👍

  • 2/5 kumar j. 5 months ago on Google • 22 reviews
    There was no pepsi Ultimate bucket was having less 4 strips When I complained about the same they kept on saying we serve full But it was less Overall staff is also not upto the mark

  • 1/5 Yogendra b. 3 months ago on Google • 12 reviews New
    Service is not good, they don't give bills, I had to insist for the bill then only they gave. Told 10-15 minutes for the order but they gave in 30-32 minutes. Not good service. Not worthy. I have been at many KFC's but had very terrible experience in this one.

  • 1/5 Rishab K. 3 months ago on Google • 9 reviews New
    This is not the food from yum international they are not providing the food according to the standard everything was bad different taste from all the KFC store they making their own recipe and serving the people, keeping in mind the cx do not have any knowledge about the KfC yum standard... close this store or make some changes.

  • 1/5 priyanka c. 9 months ago on Google
    The delivery experience of KFC in gwalior is worse than ever. I have got me order cancelled last minute of arrival time, that is after waiting for 50 minutes. Therw is no call support and staff is not cooperative at all. I have faced this same issue 3 times woth KFC gwalior outlet. Extremely unprofessional and disappointed with the service.

  • 4/5 shivani s. 5 months ago on Google
    I ordered chicken zinger box.. burger and fries were good but two pieces of chicken wings were stinky. I don't know why... I couldn't eat it due to the smell.

  • 1/5 Dr Jai P R. 1 year ago on Google
    I dined-in a Big 8 meal and got another Big 8 as takeaway (transaction amount being Rs 1274.00 at around 07.33 PM through SBI Credit card). I did not receive my invoice despite an assurance from the staff that I will get it on my mobile through SMS. It is really ridiculous for me as well as for the restaurant to not generate a bill of a purchase. Please email me my invoice or SMS me a link to the same. I would revise my review and rating only after my issue gets resolved.

  • 1/5 Sameer S. 1 year ago on Google
    Not delivered the order after 2 hours no response on phone... No mail, no massage. Refund my money.

  • 4/5 Deepak P. 1 year ago on Google
    Frankly speaking, I'm eggetarian, i have not tasted anything of KFC but i always heard about this quality. On the basis of I'm rating this.

  • 1/5 Rajat V. 1 year ago on Google
    Got a chicken bucket hot and crispy yesterday, and in 4 hrs had food poisoning. Vomited twice.

  • 1/5 mithlesh s. 1 year ago on Google
    Pathetic service from this KFC store, most of the items are out of stock. The zinger served is one of the worst I had. KFC should look into the working of this store.

  • 4/5 SHASHANK B. 1 year ago on Google
    This KFC is inside the mall food court. Seats are not sure during rush hours as there is common sitting area for all restaurants. This one is small outlet of KFC but you get mostly the desired meal.

  • 4/5 Riyanshu R. 2 years ago on Google
    An amazing atmosphere out there, just love the interior, and the taste. All of the stuff's are okay okay there. Service is good and price's are bit high but overall it's awesome for family, friends as well as couples. Just love the taste. Every single thing out there is delicious. I'll recommend you all to visit and do try the big bucket of chicken 🍗🐔 !! For any further details Message me on instagram @riyanshu._.raj. You can follow me and could ask anything about any another place in jhansi it's my hometown. Stay safe and happy.

  • 5/5 wasim k. 1 year ago on Google
    The only outlet in gwalior city is in DB mall opposite the railway station. Located on the top floor of the mall at the food court,the outlet serves all the finger licking menu that's on the display. The service is quick,there is ample space for families to sit and friends to chill. In terms of cleanliness and promptness,I would give a 5 star rating to the place. It's always a mesmerising experience visiting this place. All the best....

  • 3/5 Simran k. 1 year ago on Google
    It was not experience both times. Service is not good.

  • 1/5 saad a. 1 year ago on Google
    Worst servive provided and they even dont want to improve on their service…..the worst experience i ever had in any of the kfc in india

  • 5/5 Uday Singh R. 1 year ago on Google
    Domino's Pizza very very nice 👌👌😋😋

  • 1/5 Radiant S. 2 years ago on Google
    The person on the call was so rude. Please teach them soft skills and manners. And valet cannot come on the third floor you guys have to deliver it downstairs. If this will be the case this outlet will be forced to close soon. You guys work for customers not for free.

  • 5/5 Sagar P. 4 years ago on Google
    Awesome sttaff they even gave us a kitchen tour that was awesome Hatsofff KFc

  • 5/5 Kumaresh G. 4 years ago on Google
    Really very tasty food and it is also fresh and crispy. It is also healthy. You can definitely enjoy with your family and friends. Many combos are also available in KFC. They also provide cashback if you pay through paytm and also give offers in many items on special days and you will definitely enjoy the food. You can order here and either you can eat there or you can also pack it as your choice. Very neat and clean surrounding here. KFC stuffs are also very good and also behaves friendly with you. You can know offers on it if you give them your mobile number and also enjoy offers with specific coupon

  • 5/5 Kartikey 1 year ago on Google
    It's amazing just like how a KFC is supposed to be super delicious and fresh food

  • 1/5 Harun k. 6 months ago on Google • 2 reviews
    The Chicken leg Pieces they Served are completely Unhealthy, unhygienic Because they not even washed it properly. On the Unit Manager, he replied we served this kind of Leg Pieces only. We checked all the 9 pieces from bucket. All are same. I recommend that please avoid visiting that store.
    1 person found this review helpful 👍

  • 1/5 அமீர் �. 7 months ago on Google • 1 review
    It's second time that they have given couple of days old chicken. The chicken wings were smelling bad. Even after getting the order exchanged, received a mix of fresh and old pieces. Two bad experiences within a month. KFC should look into their franchise practises regarding left over food.

  • 1/5 Anil B. 4 months ago on Google • 2 reviews
    Unpleasant Experience at KFC, DB City Gwalior: Denial of Seven-Minute Free Chicken Offer Dear KFC Customer Service, I hope this message finds you well. I am writing to express my disappointment regarding a recent visit to the KFC outlet located in DB City, Gwalior. My experience, which was marred by the denial of the Seven-Minute Free Chicken offer, has prompted me to bring this matter to your attention. On 07/01/2024, I visited your DB City, Gwalior branch with the expectation of enjoying KFC's renowned chicken and benefiting from the Seven-Minute Policy. As advertised, the policy promises a complimentary meal if the order is not served within seven minutes. Unfortunately, my experience did not align with this commitment. Despite the clear breach of the Seven-Minute Policy, the staff at the DB City, Gwalior branch not only failed to acknowledge the delay but also denied my request for the free chicken as per the policy. This incident not only left me dissatisfied but also raised concerns about the consistency and reliability of your service standards across different outlets. I believe in the importance of transparent communication and adherence to the promises made by a reputable brand like KFC. The denial of the Seven-Minute Free Chicken offer not only undermines the integrity of your policy but also reflects poorly on the customer service at this particular outlet. I kindly request that you investigate this matter promptly and take appropriate action to address the inconsistency in policy implementation at the DB City, Gwalior branch. Additionally, I suggest reinforcing training for the staff to ensure they are aware of and adhere to the company's service guarantees. As a loyal KFC customer, I hope this concern is addressed promptly, and corrective measures are taken to prevent similar incidents in the future. I appreciate your attention to this matter and look forward to a resolution that upholds the high standards that KFC is known for.


Call +91 80 4275 4444 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Small plates
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Seating
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery
  • From the business
    • ✓️ Identifies as women-owned

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