1/5 Anil B. 4 months ago on Google • 2 reviews
Unpleasant
Experience
at
KFC,
DB
City
Gwalior:
Denial
of
Seven-Minute
Free
Chicken
Offer
Dear
KFC
Customer
Service,
I
hope
this
message
finds
you
well.
I
am
writing
to
express
my
disappointment
regarding
a
recent
visit
to
the
KFC
outlet
located
in
DB
City,
Gwalior.
My
experience,
which
was
marred
by
the
denial
of
the
Seven-Minute
Free
Chicken
offer,
has
prompted
me
to
bring
this
matter
to
your
attention.
On
07/01/2024,
I
visited
your
DB
City,
Gwalior
branch
with
the
expectation
of
enjoying
KFC's
renowned
chicken
and
benefiting
from
the
Seven-Minute
Policy.
As
advertised,
the
policy
promises
a
complimentary
meal
if
the
order
is
not
served
within
seven
minutes.
Unfortunately,
my
experience
did
not
align
with
this
commitment.
Despite
the
clear
breach
of
the
Seven-Minute
Policy,
the
staff
at
the
DB
City,
Gwalior
branch
not
only
failed
to
acknowledge
the
delay
but
also
denied
my
request
for
the
free
chicken
as
per
the
policy.
This
incident
not
only
left
me
dissatisfied
but
also
raised
concerns
about
the
consistency
and
reliability
of
your
service
standards
across
different
outlets.
I
believe
in
the
importance
of
transparent
communication
and
adherence
to
the
promises
made
by
a
reputable
brand
like
KFC.
The
denial
of
the
Seven-Minute
Free
Chicken
offer
not
only
undermines
the
integrity
of
your
policy
but
also
reflects
poorly
on
the
customer
service
at
this
particular
outlet.
I
kindly
request
that
you
investigate
this
matter
promptly
and
take
appropriate
action
to
address
the
inconsistency
in
policy
implementation
at
the
DB
City,
Gwalior
branch.
Additionally,
I
suggest
reinforcing
training
for
the
staff
to
ensure
they
are
aware
of
and
adhere
to
the
company's
service
guarantees.
As
a
loyal
KFC
customer,
I
hope
this
concern
is
addressed
promptly,
and
corrective
measures
are
taken
to
prevent
similar
incidents
in
the
future.
I
appreciate
your
attention
to
this
matter
and
look
forward
to
a
resolution
that
upholds
the
high
standards
that
KFC
is
known
for.