Featured Reviews


Frequently mentioned in reviews: stay (13) room (12) clean (10) nice (9) location (9) great (8) resort (8) staff (8) beach (7) service (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Abby M. 11 months ago on Google
    Super short walk from the beach and shops. Pool, spa and tennis courts. Apartments are nice but not super luxury or modern..
    1 person found this review helpful 👍

  • 2/5 Krystal P. 1 year ago on Google
    We chose to stay in a 2 bedroom apartment as we were having a family vacay with our baby, so it was nice to be able to have the extra room. The apartment was lovely, clean and the location great, however we arrived on a Saturday and check in is out of reception hours. The issue being we couldn’t get access to the wifi for our babies monitor/white noise machine. The welcome pack said to look on the fridge, and the after hours service told us it was in the welcome pack, and in the end we were told they couldn’t help us. Feeling really disappointed that we picked to stay at Swell for the extra room and we found ourselves crammed into a bedroom tip toeing around our baby for the night. Such a shame!

  • 1/5 Hannah S. 4 months ago on Google
    Save your money and book elsewhere! The place is dated, rooms aren't very clean with walls marked and patio dirty. It lacks supplies - 2 teaspoons, not enough cups, etc, for a 3 bedroom. Disappointed! It wasn't cheap either!

  • 5/5 Anna R. 5 months ago on Google
    Loved our stay at Swell. Great location, fantastic facilities and rooms are very comfortable, clean and new. Would recommend.

  • 5/5 Ken S. 4 months ago on Google
    I really enjoyed my stay at Swell resort. The room was bright and clean. The resort is close to the beach and the Surf Club where it is safe to swim between the flags. The resort is located close to lots of nice cafes and restaurants.

  • 1/5 Samantha A. 4 months ago on Google
    We couldn't travel as our visas didn't come through in time, we contacted the Resort to try get a voucher to redeem once our visas came through. They were not understanding at all. We have not only lost our flights but accommodation too. I understand it is in their T & C's but sometimes a bit of compassion goes along way. Not very understanding to our circumstances. They weren't interested in refunding anything. Wouldn't stay there in future either. Want to make sure others know about this before booking with them!

  • 5/5 Andrew C. 6 months ago on Google
    Amazing location with outstanding service. The pool and spa were a hit with the kids and the food and kids area at the club under the hotel were definitely a highlight of the stay

  • 5/5 Gavriel W. 6 months ago on Google
    Our two-bedroom apartment was clean, light and very well appointed. Two bathrooms (Ensuite and main bathroom with full-size bath), a huge balcony with table & chairs to enjoy the sunset, and very comfortable living area complete with a Smart TV made for a wonderful stay

  • 5/5 Samantha G. 6 months ago on Google
    Will definitely be coming back! Beautiful Ladies on reception, couldn’t of helped me anymore! They were so warm and welcoming! I needed to check in earlier, and they did what they could to help. Also offering me advice on where to go to work from. The rooms are spacious, and immaculately clean with everything you can think of! The pool is heated which was a touch, as I am a massive wimp! There was also always beds available to lounge around! The locations is literally footsteps away from the beach, and local shops! Ideal!! Will definitely be back!

  • 5/5 James W. 7 months ago on Google
    Location is close to the beach, great place to swim or walk/run. The hotels facilities are excellent, nice small but equipped gym. The pool is fantastic, heated and using Magnesium salt. Great for tge sore muscles after a run on the beach. The room, great space and nicely setup. Great TV for all. Slightly dated, but still fantastic for a family to enjoy the Gold Coast. Very family friendly

  • 4/5 Steve C. 7 months ago on Google
    Friendly staff, nice place to stay and great location. Had a two bedroom apartment for a few nights.

  • 4/5 Wes W. 9 months ago on Google
    Rooms were spacious and clean. Ringing through to reception was always met with a voice mail saying they were busy and to stay on the line - generally 5-10 minutes on hold.

  • 4/5 Debbi P. 10 months ago on Google
    To get 4 stars a few housekeeping details need finessing. Such as broken taps / very dusty side tables / side lamps / couch cover cleaning/ torn cushion covers etc. Location great + amenities such as pool terrific + staff very accomodating.

  • 5/5 Nicole L. 1 year ago on Google
    The staff were very welcoming and helpful. We stayed in the executive sweet room 1057, 2 bedroom apartment. The decor is fresh and new, everything was super clean. It was great to have two bathrooms and the beds were very comfortable, with the balcony offering stunning views. Great location, offering walking distance to shops, restaurants and the beach. I would not hesitate to book there again.

  • 4/5 clarence w. 9 months ago on Google
    I actually didn't stay there. I had to pick up someone. The resort looks nice. Handy to the main shopping area of Burleigh.

  • 1/5 Ankit G. 10 months ago on Google
    We had a really bad experience. On our arrival day, we had no internet. They have provided invalid password for the password for the internet and reception was closed. Next day, I have requested to do room service (refill all toiletries). They have replied that staff is not available due to public holiday. So, I have requested to do next day but we still didn't get it on that days too. It means, we lived in that room with no room service (no refill of toiletries) for 4 days. One more disappointed incident, we found that dryer machine for clothes was not working in our room. Therefore, I approached to reception with this matter and they have provided me the key for the another room to dry our clothes. But, I informed them that I can load all our wet clothes into the dryer machine but I'll be back in the evening. Receptionist replied, it's ok. You can have the access for that room so you can return it late after received your clothes. But, while approach to that room to get my clothes then I was shocked because our all clothes was missing. I am making following up with them but no one is cooperating in this matter. On there other hand, staff informed me that we can give you an update tomorrow as it's after hours service. I requested them that we have to catch the flight early in the morning at 6. So, can you please help me. But, they are making all false promises for following up. All our clothes were very valuable. Very very poor service..... I completely disappointed 😞😞😞 Swell resort has made my holiday unhappy...

  • 5/5 Shannon 11 months ago on Google
    Large spaces and rooms, newly designed or refurbished in a smart way - no carpet so less sand retention. Lots of powerpoints many with USB charge options. Small but fast lifts. The 'couch' wasn't a real couch though - it was a wicker based one which would normally be put outside in a deck. So it was a weird choice. Tv is a smart tv and works really well connecting to wifi and apps. Really comfortable here on day 1 which is awesome since I have an 8 night stay ahead of me!

  • 4/5 Mark G. 1 year ago on Google
    Very nice place ,great location. Close beach and cafes.

  • 2/5 Katie G. 1 year ago on Google
    Room and location good. Staff on site were friendly enough, whoever originally took payment was quite abrupt and unfriendly. A miscommunication on the booking resulted in a credit card surcharge when it was advertised as “pay at property” and swell decided to take the amount out from credit card when I was wanting to pay cash. Discussed this with staff at the desk who tried to explain it away and agreed it was advertised incorrectly on the booking page, I told them I would deal with booking site directly who afterwards advised that the staff declined to refund the CC surcharge that I wouldn’t have paid had I been given an opportunity to go in and pay. It is a bit on the nose to admit that it is advertised incorrectly and not refund the surcharge to rectify this. Lots of other really nice places to stay around the area around the same price.

  • 5/5 Nick F. 2 years ago on Google
    Staff were amazing and so helpful. Belinda from the front desk was incredible! Close to everything and great facilities for the kids. Highly recommend

  • 5/5 Peter S. 2 years ago on Google
    Absolutely fantastic. Staff wonderful and could not do enough. I only booked at Burleigh as I could not get anything affordable in Surfers but will never stay anywhere else. 11/10!

  • 5/5 Benny S. 2 years ago on Google
    Excellent location. Apartments are neat and comfortable with all the facilities you'd need. Pool and heated spa is excellent, with good outdoor dining and barbecue facilities. Gym area is very small.

  • 5/5 Albinus X. 2 years ago on Google
    Room was clean and spacious. Reception was friendly and helped me out when I got lost in the carpark. Carpark was the only thing that got me, the entrance to the carpark was a tricky one to find. Gym was decent but not much free weights option above 10KG.

  • 5/5 Sophie K. 1 year ago on Google
    Great location close to all the action. Rooms are nice and clean, good amenities and the staff are helpful.

  • 1/5 Jerry R. 1 year ago on Google
    Because I got bashed in the car park by someone with the last name beahn so To the manager your hubby likes to hit 12 years olds

  • 1/5 sarmarena m. 1 year ago on Google
    If I could I would give it a -5 star rating . I was completely disgusted by their service at this resort . I made a reservation the night before and when I made it to the resort I was rudely kicked out and they yelled and swore at me . I am so furious with the way I was treated as it is my last night in Australia . I would never recommend this resort to anyone for the price I had paid . This behaviour and their management skills are absolutely ridiculous😤


Call +61 7 5586 0500 Open on Google Maps

Trends



Last updated:

Similar Resort hotels nearby

Sea World Resort image
1
Sea World Resort
Resort hotel
Casual seafront resort next to Sea World, offering bright quarters & a lagoon-style outdoor pool.
4.20 (4.1K reviews)
Q1 Gold Coast - Resort And Spa image
2
Q1 Gold Coast - Resort And Spa
Resort hotel
Airy apartments in a sleek skyscraper, plus a spa, 2 outdoor pools & a panoramic restaurant.
4.40 (3.6K reviews)
Paradise Resort Gold Coast image
3
Paradise Resort Gold Coast
Resort hotel
Colourful resort with water parks, ice skating & an arcade, plus a relaxed bistro & a breezy cafe.
4.00 (3.1K reviews)
RACV Royal Pines Resort Gold Coast image
4
RACV Royal Pines Resort Gold Coast
Resort hotel
Modern rooms & suites in an upmarket getaway featuring 4 restaurants, golf courses & a pool.
4.50 (2.9K reviews)
The Island Gold Coast image
5
The Island Gold Coast
Hotel
Streamlined quarters in a contemporary hotel featuring a restaurant, a bar & a game lounge.
4.30 (2.1K reviews)
Last updated:
()