2/5 Aleksandra R. 10 months ago on Google
Awfully
poor
customer
experience
in
The
Bavarian
Broadbeach.
I'm
very
disappointed
with
a
service,
or
better
say
absolute
absence
of
service.
We
have
visited
another
The
Bavarian
in
Rockhampton
before,
an
it
was
just
awesome,
friendly
and
helpful
staff,
perfect
food,
amazing
time
spent.
But
the
one
on
Broadbeach
was
pure
disappointment.
Nobody
met
us
at
the
sign
"please
wait
to
be
seated",
after
several
minutes
of
waiting
barman
call
for
us
to
go
to
him
and
told
us
to
search
place
on
our
own.
We
came
to
this
restaurant
to
order
Munich
platter
for
two,
but
it
was
out
of
stock,
because
one
of
the
main
courses
was
out
as
well.
We
tried
to
speak
to
someone
from
the
staff
to
replace
this
meal
with
another
one
to
get
that
amazing
experience
we
had
before,
but
all
the
very
busy
waiters
just
ignored
us
and
the
barman
did
not
even
tried
to
listen
and
said
"no"
immediately.
My
cocktail
somehow
took
longer
to
cook
then
pork
belly,
and
I
got
wrong
knife
for
meat
and
it
was
impossible
to
use
with
Pork
Belly,
which
was
quite
dry
itself.
My
friend
enjoyed
pork
ribs,
but
he
had
to
wait
for
an
hour
to
get
his
order.
Additionally
the
ordering
app
does
not
show
full
price.
10%
is
added
after
the
total
is
displayed,
which
is
twice
as
disturbing
because
of
poor
service.
Overall:
terribly
disappointing,
especially
after
I
witnessed
how
it
all
could
be
done
in
another
"The
Bavarian".