I hate to put bad reviews but I realised I never had put one about this place the other day and I think it needs to be said. I stayed here (well I didn’t stay the night) October 2020. I think the hostel was under renovation at the time so it was all a bit jumbled. Room is great the social side of the place is great - as a hostel it is wonderful. However… I booked in as a lone 20 year old girl, not an Australian and not familiar with the area. The staff at Bunk, Surfers Paradise decided to put me in a room with 3 middle aged blokes - out in Surfers Paradise clearly on a heavy lads weekend. I’m pretty chill when it comes to anything like that but it (for any woman this would be) was extremely uncomfortable thinking of a bunch of out of it blokes staying with me alone in a room, thankfully as soon as I realised I left the hostel left my key on the bed everything and emailed reception that I was leaving. I never mentioned why as I just wanted to leave. I didn’t speak to the guys very much, they came in to get ready and left so nothing on them, they were just doing their thing but it was EXTREMELY awkward. it’s more to the staff just why would you think of putting a young girl with a load of older men it’s just a bit off don’t you think? You’ve got a duty of care with those staying with you - and women are vulnerable on their own and can feel really uneasy. There were empty rooms also so there isn’t really the excuse. Just in the future do better and think.

Has potential but we struggled repeatedly with the Aircon set up. Once it's turned off, it will only come back on boiling hot. To fix the temperature you have to get the only remote from reception (which closes 6:30pm) to turn it back on. We were in a room where one of the occupants kept turning it off resulting in 28⁰ room at night and having to make the 15 minute journey to The Island reception to get a remote at 2am just so I don't drown in a pool of sweat, not as convenient as I'd hoped. The staff genuinely wanted to help and did everything they could but they've only got one remote for the entire hotel so there's not much they can do until management either take away the ability to turn it off in rooms, or give the ability to turn it on and have it be cool. The $20 deposit for cutlery set is good idea which meant you know your dishes are clean and the free breakfast was a nice touch.

Firstly, I have never been made to feel so unwelcome and uncared for in a hostel in my entire 3 years in Australia, both working and living in hostels (and years of travelling in other countries prior). This is NOT a place for travellers to attempt to call a temporary home whatsoever. Party? Absolutely. But if you think anyone working here is going to help you in any way shape or form, especially the management (see below for 2 exceptions), you’d be very wrong. However, I want to make a special mention to Dylan and the young girl with curly hair on The Island reception (who's name I never got) for being absolute legends. As for the rest, I have nothing in the way of good things to say. Before I get into the numerous issues with this place, let’s be very clear, this hostel cares about one thing and one thing only—MONEY. This is very evidently at the expense of the guest experience, as shown by almost all of their actions. Actions which I have specified below; They chose not to seperate long term guests from short term guests in the bedrooms. This meant if you were staying there long term and working, you would be often sharing a room with people who were there for 1-2 nights purely to party, resulting in everyone else in the room being disturbed by their noise and woken up at 3/4AM from them having loud conversations in the room and turning the lights on, when you have work a few hours later. One time I paid for a private room for several nights and they would not even provide me with an aircon remote for the room, even after I asked politely at the reception. I also requested at the reception, to the Manager herself, that the cleaning staff be politely asked to not attend my room the following morning after I checked in so that I could sleep in and not be woken up. The following morning I was abruptly woken by the cleaners. I guess no-one cared to pass on the message? Again, a complete lack of care. Oh, but not for hotel guests of course. Above and beyond treatment when you’re paying top dollar. It’s interesting how the same management could not be more polar opposite in terms of their guest treatment towards those staying in the Hotel (The Island) and those in the Hostel (Bunk). I guess when you pay less you matter less? There was not a single working drying machine for your clothes, despite their being a laundry room on every level. There is also nowhere to hang your clothes to dry and if you tried to hang them on the balcony you would be told to remove them. As a result, you have to take your clothes to a Laundromat (because apparently it's 1960) and sit there for over an hour while they wash and dry (unless you want your things to be stolen). There is one TINY lift for the entire hostel. This means frequently waiting 5+ minutes to get from the reception to your room, the kitchen or anywhere else you're trying to go. The alternative? Well, the stairs. Oh, that is when nearly a full week doesn’t pass by when the keycard access to the door isn't broken, meaning no-one can use the stairs so you *have* to wait for the lift—something the staff were aware of and entirely unempathetic about. I guess it doesn’t matter when you don’t live though, right? I would say that I hope this information goes back to someone in a position who could use this as constructive criticism to better the place. Unfortunately though, I'm far from optimistic. Money will keep flowing in due to their prime location and glamorous, edited pictures of the facilities, so who gives a f**k, hey? We're just backpackers after all.

The location and attention of the staff is perfect, but in terms of cleaning and maintenance of the rooms and kitchen there is a lot to do, the kitchen needs more implements for the number of people and check the cleaning more often. I don't think the price goes with the quality.

Quite basic but nice hostel with a swimming pool. The kitchen was surprisingly big and mostly clean. There was always enough space in the fridges even though one wasn’t working. There is a big free stuff box but when something has to be cooled it’s a bit sad that there is not another box in the fridge. One negative point is the bathroom. At first glance it looked modern and nice but there is a lot mold on the walls and there was sand in the shower which wasn’t cleaned after 2 days. The beds have a lot privacy which is nice. As they don’t offer any activities it is a bit hard to meet new people. It is very central (just a few min until you get to the beach) which is nice and the bus stop is right next to the hostel.

Awful experience with the hostel, which has safety and health issues for the rails of top bunk. The top bunk has right side of handrails properly but left side has a slippery board and the rail on that side is 1/3 lengths shorter than the right and you have nowhere to hold. I fell off from the rails when I tried to get off. Its customer service is the worst as I stayed in many hostels in the world. Room key given to me was not working and I had to go back to the reception again for a new key. I also had an ordeal in my stay. Due to the natural disaster in Gold Coast, I had to cancel my stay in Cedar Creek lodge in Tamborine mountain. Then I booked this place. I was not told that I can’t stay there if I am over 35 years old until 2 days before I checked in when I received an email. I emailed back and explained this situation and told them that I am happy either to get full refund or they allow me to stay. After back and forth many emails, finally they agreed to allow me to stay. This was after 2 emails and they checked my age. In my emails I told them that I am 60 but looks like 39 as I have been doing snorkel and hiking from Hayman island to Byron bay for 1 month and for all my life actually. They sent me an email confirming that they would make it an exception to allow me to stay. However, when I came to check in, the white mail receptionist said to me “you are over 35 and you said that you are 39. He was giving me a sour face and very difficult check in and not working room key until I told him to check the emails and telling him that “ I am 39 is different from I look like 39” The room also is so dirty with huge bad smells of alcohols. Dirty toilet and poor management. I was allocated a locker numbered “C”. However when I opened it, it has already someone else’s belongings there and I have no locker to use at all. I checked in on 7th Jan for 2 nights but received an email telling me my time in their place is off on 8th around 9am and if I don’t leave by 10am, I will be charged.I had to fight back telling them it’s not time off. I am very unhappy with my ordeals and bad experiences with this hostel. I have been lying in bed since yesterday to today and can’t move and can’t go to the toilet until This morning the wonderful house keeper lady helped me and changed me into the lower bunk so that I can go to the toilet.

An ok stay at BUNK over Christmas. The beds in any dorm are really private (you can't see anyone else from the bed) which is great but also means there is 0 social atmosphere here. Pool is nice. You have to hire crockery from front desk but it keeps kitchen clean. Location is unbeatable. Wifi is pretty rubbish, cuts in and out and shares of their nicer hotel next door. If you need wifi then don't stay here. A good stay but I'd consider elsewhere for the price

Payed 30 dollars for a christmas dinner and got bread, salad, and a little bit of tasteless meat. Vegetarians pay the same price but don’t get any other options so they just had bread and salad. Doors don’t lock properly which led to something being stolen and the staff at the reception didn’t care or help at all. They said some cameras don’t work either so overall a unsafe feeling since strange men are able to get in your room and steal stuff. Kitchen very dirty. The location and the privacy of the beds are nice but that’s it.

The room was great and the bunk beds feel really private which is nice. The ensuite was a lovely surprise too! Pool and common areas are good and the kitchen is kept pretty clean as well. Would definitely recommend.

This place, is you’d like to wake up to the sight of the sun beaming, this is the place to go. However not without its caveats; the staff are mid, so I wouldn’t try it on them. There are gonna be a couple lads who try it on with everyone there, avoid at all costs, and never, ever share the hot tub with them, unless you already have chlamydia. Other than that, a phenomenal stay and worth booking if you like Chebs and mediocre crack from the remaining hostel-goers. Roommates were a bit on the young side but they provided the quality entertainment a ripe 20-21 year old would. Overal 8.9/10 would go again.

Bunk is located close to the central mall and the main beach, and next to the Greyhound stop, which makes this hostel very convenient for backpackers. The bunks in the dorms are nice and well designed for more personal space and privacy. The kitchen is nice and big and the free breakfast consists of simple cereals. Cutlery and plates have to be borrowed from reception with a $20 or ID deposit.

THEY HAD FREE PERIOD PRODUCTS! The rooms are quite nice, everyone kind of has their own space and I liked the assigned lockers, as well as the safe inside. The kitchen is neat and renting the cutlery is really smart, since your stuff is as clean as you keep it. The only two things for me were: 1. No clothes lines, you have to throw everything in the drier (which you obviously can’t) and the space on the balcony isn’t really big enough to let your wash dry outside… 2. The AC. I don’t know if there’s a remote which got lost, but I turned it on by hand a couple of times and the air that came out was room temperature, so it didn’t really cool the room down at all. And leaving the balcony door open is a bit loud… (Also they didn’t have a scale to weigh your suitcase with) Other than that it was really nice

AMAZING HOSTEL. I have stayed in many hostels previously but this one is 100% the best one I stayed in. Beds are like small cubicles which gives you a bit of privacy while the common areas are very social, clean and modern. Also nice to have the ensuite bathroom. Decorations and overall style beautiful and modern. Shout out to receptionist Marin and manager Jennifer for doing an amazing job.

Absolutely shocked about the fact that they don’t change the blankets after every guest, but only “every now and then” - whatever that’s supposed to mean. Hygiene was bad. Our bathroom never got properly cleaned after a problem with the drain, even though we complained about it several times. Girl from the reception tried her best, but should have been cleaned from top to bottom.

The best hostel I’ve ever stayed in. The rooms are soo amazing for privacy (which is hard to find in a hostel) and the bathrooms in the room are very nice! Kitchen is great with lots of room, nice hot tub, great outdoor space. Only thing no full length mirrors in rooms which would be helpful. Also the construction happening right outside of room super early in the morning was super annoying. Otherwise really good

Such a great experience at this place! The staff were super friendly, the atmosphere was had a very chilled and relaxing vibe. The room was clean and tidy and the location was perfectly central in Surfers Paradise. Would definitely book in here next time

DO NOT BOTHER!!!! I caught a cleaner refolding the duvet after another person left and never replaced the bed with clean sheets!!!! I was repulsed and asked reception about it and they justified saying "we only wash the sheets once a week...not after every person". Funny thing was....the bed that was being re made, the guy who was there before was there for 9 days (more than a week) and they never replaced the bedding despite saying that they do it once a week so this is clearly a lie!!! I know hostels cut corners here and there but at the end of the day....you a paying for a clean bed AND YOU DON'T EVEN GET THAT!!! PLEASE PLEASE PLEASEEEEEEEEEE DON'T BOTHER UNLESS YOU WANT TO LIE IN SOMEONES SWEAT, SKIN CELLS, HAIRS AND LORD KNOWS WHAT ELSE!!!! DISGRACEFUL!!!!!!!😡😡😡😡😡

The place is just exquisite. The pros I just love the location cause it's so close to tram station, less than 500m i guess, just that close. So i just need a little time to reach the stay with my big full luggage. And this place is on the centre of sufers paradise, so there's alot of entertainments, pubs, resto, even malls around it. The room's view is really nice as well, especially when you got the window side, the view it just all yours. You can enjoy the sunrise while the others were still sleeping, so private with their high enough partitions on each bed, even it's bunk bed and share bed room, but you still have your own privacy. I just love my bed side with the big windows. The room was clean as well. The cons are they rent all the things, like cutlery, even towl, they didn't give it free, you need to give a deposit and while you're finished the rent, they would just cut it off from your deposit. Well maybe that's the things that made all stuff were being maintained well. Other than that it's really worth to stay in this place, and you can meet ppl from any other countries as well, which really nice.

Had a great time at Bunk, meeting other guests and lounging in and around the pool. The location is ideal as well, close to most amenities and a 3 minute walk to the beach promenade.

This hostel was good. Stayed here for two nights. Not as social as my other hostels in Surfers Paradise. If you are looking for more of a private and relaxed hostel, this would be your place. I stayed in an 8 mixed and everyone was very quiet and to themselves. If you are looking to make friends and have free activities, Budds In Surfers would be good for you. This hostel gives more of a hotel vibe. The kitchen is very well organized and lots of areas to sit on the Ground Floor. Very ideal location but just wished there were more planned activities to connect with people in the hostel.

Clean hostel, excellent location, great idea with the 'compartment' beds. Rooms were great with their own ensuite and each bed had a privacy screen and its own area of floor space for your stuff - along with a light and plugs. Rooms were kept clean and facilities in a generally good condition. However, management had absolutely no trust in its guests and this was clear through its policies. Firstly, a deposit for kitchen gear (including plates and utensils), very few hostels do this and its just a nightmare to organise this for only a 1/2 night stay. Secondly, domestic guests were probibited for no reason other than it is an 'international' hostel, so genuine domestic travelers are barred unless they have a foreign passport. Additionally, there were so many 'rules' for little reason and signage for common sense activities. One lift for all the hostel made it take a fair while to get anywhere, so use the fire stairs if you don't have any gear. Good location however, close to the tram and only a short walk from Surfers Paradise Beach Was one of the cheaper options for my stay, however I'd look elsewhere next time.

The only good thing about this hostel is the privacy of the beds + the outdoor area/common areas. When we first arrived we were starstruck by the bed pods and having some privacy, but that soon ended when we sat on the mattress’s and felt how uncomfortable they were. The rooms were SO dark, even during the day you could barely see, and the lights were very dim. As well as having to share only ONE bathroom between 8 people, the bathrooms had obviously not been cleaned in a very long time (old products were sprawled out in the shower and all over the counter) they belonged to no one in the room at the time… which told us that they do not clean, if the mould in the shower didn’t tell us that already. What really shocked me was that there was no hand soap provided in ANY of the bathrooms, or hand towels/dryers. The laundry room was filthy… only 2 washers + 1 dryer for the ENTIRE hostel, looking inside of these machines made us gag and we went to a laundromat instead. They were almost completely out of forks + spoons… everyone in the kitchen had to take turns using the same 2 forks and spoons (that’s right, TWO) the outdoor area and pool were amazing, as well as the people staying there… but the cleanliness and overall quality of hostel for the price was not acceptable.

The hostel is well situated but that was the only advantage. I was bitten by bed bugs. They offered me another room and paid for my laundry but they didn't really solve the problem. The common areas aren't clean (some trash stayed in the staircase during my entire stay), the kitchen is a mess with water dripping from the ceiling and the bedrooms are super dark.

Location close to beach and bus depot, very convenient. Check in was smooth and had luggage storage which was great. All the staff we dealt with were helpful and friendly and the rooms were very clean and tidy. Beds weren’t that comfortable though, but overall a good stay.

I stayed here last week and was disappointed by a number of issues that I faced during my stay which included the following; an exposed live conductor on the bedside light which sits directly above your head so somebody is at risk of getting a 230V Electric shock. Extremely poor lighting throughout, seeing people trip on the step leading to the kitchen because the area was so poorly lit was a regular occurrence. If I wanted to find anything out of my bag at night I could only do so by using the torch on my phone. The staff excluding the reception staff I found obnoxious and rude when guests asked for help with understandable queries on arrival such as where amenities were for example. One member of staff whistled at me and told me to wash up utensils that were not even used by myself, I did explain to him and also the fact I have two legs and not four. I’m fully aware this place is not a five star resort but high standards of hygiene alone should be minimum requirement in any setting. I can only speak from my own experience and on that basis I wouldn’t stay again or recommend it.

The only good thing about this hostel is the location and the beds. The kitchen was always dirty and most appliances (stove/toaster/microwave) didn‘t work. Even though it said the common areas closed at 10pm, so many people were still laughing and shouting there. As the doors and windows aren‘t sealed properly all the sound came right into the room. It almost seemed like no one worked there and it was very out of control.

A fantastic, clean and happy place to be (the rooms are a little dark.. very dark..) I understand its going through a little bit of a redecoration so one morning was very noisy but all in all its in a league of its own as far as the standard of living you experience whilst staying there. 9/10.

Do not book through Hostelworld!!! Hostelworld does not pass on the booking and you get with bad luck no more bed! The access only via the elevator is extremely annoying, sometimes you have to wait 5 minutes to finally get into the room / kitchen / lobby (actually always ...). The hostel is quite noisy.

Great place to check-in The community kitchen and pool area was quite big. Would be good if they have regular cleaning. In the heart of Surfers paradise and everything is accessible and great night life

I wouldn't recommend, they wouldn't accept my Australian driver's licence as proof of ID, they insisted on a passport which I don't have at the moment. This place needs a good look at their management processes.

Clean, beautiful shared spaces, nice pool, great kitchen. BUT there was no bar in the hostel, just one shared with the nicer hotel, no events, and public spaces closed at 10

This was the best hostel that I stayed amongst all the others ones in gold coast, slightly pricier than others but well worth the money. The heated pool and the comfy beds were amazing

Someone clearly rampaged into our room when we were not present. The room was left untidy like it was used, dust bin was kicked out of the room. They also forgot their phone with their ID card in the phone case. The hotel staff were kind enough to put us in another room but I asked for an explanation of who got in and what happened. They could use security cameras to understand that, but we were not informed of what occured. Overall we felt very unsafe. Lucky that we did not had any valuables in the room and none of our stuff was lost.

Really nice hostel. Staff was friendly. Was more like a hotel. Super clean. You have your own bathroom. Moved here after I had issues with the cleanliness at mumma's hostel.

Bed frame had a splurge of someone's genetic material if you get my drift. Spa not cleaned. When they bothered to clean the one time we found the cleaners used the bin to hold the door open, compromising our items. Luckily no item stolen. Kitchen was disgusting. People stole other people's item from the fridge. I had a bottle half drunk and it was gone anyway. Otherwise friendly atmosphere. Location was excellent

The staff are awesome and the private style beds are a great idea but VERY uncomfortable & if it weren’t for a few other little things I could have stayed here much longer. The bathrooms are quite gross, very moldy and it’s quite clear that they aren’t cleaned nearly as often as they should be for the fact that there are 8 people sharing 1 ensuite bathroom. There is also no hand soap or towels/ hand dryers which we found odd. The outdoor space and common areas were great as well as the kitchen which was always quite clean. Wouldn’t stay here again given the choice but it’s definitely not the worst hostel i’ve been to.