Noodle Box Broadbeach image

Noodle Box Broadbeach

Restaurant Asian restaurant

Modern counter-serve chain selling pan-Asian noodle & rice dishes with create-your-own options. People often mention order, staff, noodle, service, rude, menu, time, Uber, restaurant, Noodle,


Address

Shop 4/2791 Gold Coast Hwy, Broadbeach QLD 4218, Australia

Website

www.conceptate.com.au

Contact

+61 7 5538 0593

Rating on Google Maps

2.90 (237 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 11:30 pm
  • Monday: 11 am to 11:30 pm
  • Tuesday: 11 am to 11:30 pm
  • Wednesday: 11 am to 11:30 pm
  • Thursday: 11 am to 9:45 pm
  • Friday: 11 am to 11:30 pm
  • Saturday: 11 am to 11:30 pm

Featured Reviews


Frequently mentioned in reviews: order (30) staff (11) noodle (10) service (9) rude (9) menu (9) time (8) Uber (8) restaurant (8) Noodle (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 flying b. 1 year ago on Google
    This place is a gem, the food here is fantastic and staff is friendly, we visit gold coast few times a year and this is first time we tried their food and we were not disappointed
    4 people found this review helpful 👍

  • 2/5 Darren H. 1 year ago on Google
    Didn’t have to wait long which is great. Ordered my favourite that I get from my local Noodle Box, can’t believe it could be so different and definitely not in a good way. No flavour, just heat and a steamed pork bun, like a hockey puck.
    3 people found this review helpful 👍

  • 2/5 Miranda M. 5 months ago on Google
    I should have read some of these reviews before ordering here! Over 30min wait, staff seemed completely frazzled and confused, place was not particularly clean, and the dead cockroach near the door was less than ideal... surprisingly, the noodles were ok, maybe because I was so hungry by the time my order was finally prepared!
    2 people found this review helpful 👍

  • 5/5 Gordon T. 4 years ago on Google
    Love this Noodle Box Restaurant on the Gold Coast highway Broadbeach near the fire station. I have gotten different dishes from there and we haven't been disappointed yet. This time we had teriyaki noodle box pad thai chicken box and steamed dim sims. The meals were hot and very delicious. We shall be back. The staff were friendly and efficient and we didn't have to wait long for our order.
    2 people found this review helpful 👍

  • 1/5 Maree K. 1 year ago on Google
    If I could give this no stars I would! Firstly was rushed over the phone to place order, then got back to apartment only to find orders were taken wrong…beef mixed with chicken and vice versa and lastly the terrible, terrible taste. I refused to eat more than one bite and the rest of my family were utterly disappointed however super hungry so were left with an undesirable and unpleasant meal to eat. DO NOT BOTHER WITH THIS PLACE!
    2 people found this review helpful 👍

  • 1/5 Cybernet I. 1 year ago on Google
    The worst customer service !! The Indian new owner is very rude and would not assist me with a complaint via a dodgy Uber delivery driver which is all documented!!! On another previous order the sent incorrect food!!! Inconsistent food always poor customer service by owner & staff!! Will be reporting this restaurant to various bodies ! The Uber driver was reported to Uber and Uber agreed that this was unprofessional and poor customer service! Do not recommend this place!!!
    2 people found this review helpful 👍

  • 1/5 Vraja V. 1 year ago on Google
    Sadly, the new owners are not experienced enough to run this place. The food was amazing, but the order was repeated four times, still it was wrong and the food was not cooked. The 'slaw' was coleslaw and sauce...do they know what it used to be? It was a waste of money and time. I am sorry that this place has taken such a bad turn.
    2 people found this review helpful 👍

  • 1/5 simon m. 1 year ago on Google
    Hello Walk into the store 5 min no one was was there then a cook ask me my order He spoke vertually no english we could not communicate I was just about to walk out then this Indian lady try to serve me and kept taking the wrong order i tried to order a few items and i was told the cooker was out of order and most of the menu was not available the service was very rude and unprofessional and very dark inside i love my noodlebox but this was the worse experience ever! The 2 items we eventually got we not eat as it was saturated with so much liquids it was unedible please look into this store .it was a very bad service rude and unprofessional let alone the food was unedible due to the saturation of sauces please advise why half the menu was not available Not happy Simon
    1 person found this review helpful 👍

  • 5/5 Jai S. 7 months ago on Google
    Beautiful food, Noodle Box and Supreme Leader Chicken. Love to order the Chinese combination. Don’t order on delivery apps! You’ll rip yourself off, use their ordering system conceptate. Started doing that to pickup on way home from work, cheaper and better portions!
    1 person found this review helpful 👍

  • 5/5 Shane C. 10 months ago on Google
    Absolutely love noodle box. Had an issue with a late night order and was resolved impeccably. Fast and efficient, can't wait to enjoy some more fried rice!
    1 person found this review helpful 👍

  • 5/5 Patrick V. 9 months ago on Google
    The vegan fried rice and tofu was delicious I was most impressed. It was what you would expect to get at an authentic Chinese restaurant. We were not surprised to see an older Chinese gentleman with a ponytail working as their chef. We will definitely go back.
    1 person found this review helpful 👍

  • 1/5 Clare O. 1 year ago on Google
    Disgusting - don’t waste your money. The food tasted like cardboard. Ordered Japanese Teriyaki and Pad Thai. No broccoli or bean shoots and very few carrots and bok choy in the Teriyaki. The Pad Thai was the worst I have ever tried. Spend your money elsewhere. Unfortunately this experience will put me off ever ordering from any Noodle Box ever again. Be warned!
    1 person found this review helpful 👍

  • 1/5 Mohammad K. 1 year ago on Google
    We ordered a fried rice and beef Thai stir fry with broccoli. There was no broccoli in the dish and the fried rice was so old and smelly we could not have it. The shop itself smells like horse pop and is disgusting.
    1 person found this review helpful 👍

  • 1/5 luvz2spoon 1 year ago on Google
    Sick! Do not eat here staff are rude and very Unhygienic handling food with there unwashed bare hands 🤢 disgusting! the Indian lady is a rude piece of work I took 1 bite and nearly threw up dog wouldn’t even eat it how does noodle box Franchise alow this place to destroy there good name.
    1 person found this review helpful 👍

  • 1/5 Finn P. 1 year ago on Google
    Waited 45 minutes for two sweet+sour and there was only one other customer there. The chicken was dry and only included 5 pieces, a few veggies and loads of rice. Don't waste your time or money here. Plenty of other great take-out options around the corner.
    1 person found this review helpful 👍

  • 1/5 Tracey T. 1 year ago on Google
    Ordered via Uber Eats two Seafood Laska’s and added chicken. Both soups had no seafood, so rang restaurant and told them and they remade our soups…apparently the seafood laska only has two school prawns. Very disappointed.
    1 person found this review helpful 👍

  • 1/5 Scott H. 1 year ago on Google
    Disappointing. Will never order from noodle box or menu log again. Ordered a delivery to a hotel from noodle box via menu log with a request to call mobile on approach so we could collect. Within 15 minutes order was marked as delivered. There was no phone call, and nothing left at reception. I contacted restaurant who said it was a pick up order - they still charged delivery fee, no call received. The restaurant was very unhelpful and refused to help. I contacted menu log and after waiting 30 minutes who said restaurant flagged order as delivered. The contact at menu log was unable to help and money won’t be refunded. I have made a formal complaint. Will never use either noodle box or menu log again.
    1 person found this review helpful 👍

  • 1/5 Kieran M. 1 year ago on Google
    I am sad. I was told 8:35pm pick-up, then arrived at 8:41pm and was told it would be 10 more minutes… I am hungry and sad. I will update this review if it is very tasty. Stay tuned, my loyal followers. Don’t forget to like and subscribe. Update: This remains a 1-star review. One of the three boxes we ordered does not contain the corn and bean shoots that were requested, and also had less sauce than the others. This is not up to the (already low) standard of Noodle Box. Update 2: Another of the three boxes has an issue – it contained a piece of capsicum, which was not in the order. Update 3: There was a hair in one of the boxes… I would give 0 stars and a report to the relevant authorities if I could.
    1 person found this review helpful 👍

  • 1/5 Haru H. 1 year ago on Google
    It was absolutely horrible and just unproper cooked meal!. Tonight, I made an order by uber eat, ordering KT (spicy), which is my always order, I've doing takeaways in this store several times as I liked it before! However, because I used the ubereats today I forgot to mention that I'd like to make my noodle spicy, so I called the store immediately after placing the order. The staff answered to me that it was no problem. I received my order and surprisingly the spicy sauce was just left on the top of the cooked noodle without stiring, which they've never served them in this way before. I even don't know which spicy sauce they put on, the sauce was just very sour and horrible, I had to throw the top part of my noodle as they are uneatable. The problem was not finished yet, the onions were undercooked and I felt almost raw today, again they were uneatable and I had to throw them away. I don't know if there are new chef or staff changed completely, because my meal was taste nothing same like before. It is not my problem about staff, however, don't serve dishes to people in this way or do train your staff. Although I knew their front staff are not super friendly even before, I didn't really care about it because it's kind of "takeaways" store for me. But after tonight, I don't think I would order this restaurant ever again nor recommend there to people.
    1 person found this review helpful 👍

  • 1/5 Luis Alberto Matiz P. 1 year ago on Google
    the people who serve here are super rude, and if they go to work until 10 at night they must have their service very well until that time. We arrived at 9:40 and they looked at us very badly and we did not receive good attention.
    1 person found this review helpful 👍

  • 1/5 Lisa L. 2 years ago on Google
    not sure if the cook can actually cook. it’s simple science right ? wrong first time i’ve ordered and had to throw entire box out was absolutely drowning in sauce. prawn noodles include 3 prawns veggies are no where to be seen except a tiny scrap. yuck $3 for prawn chips not even fresh and tasted like it’s cooked in oil all meats are fried .
    1 person found this review helpful 👍

  • 2/5 Jessica L. 2 years ago on Google
    Food was cold at pick up. Small chicken serving, mostly rice. The egg rice was not seasoned and there was no cutlery. Overall bad experience but I hope they get better in the future.

  • 1/5 Ruby J. 1 year ago on Google
    Don’t ever come back. Staffs was poorly communication. I’m so sorry to saying this but cashier Indian accent was so bad that both my husband and me lost communication during the order and failed, took 30 minutes to get through. They really need better English speaking Cashiers. Poorly menu presentation, easy to make customers mess up their orders. 110$ for meals for 2 people and one toddler? We could of end up at Outback Steakhouse with excellent services and food

  • 1/5 Georgie B. 2 years ago on Google
    Just picked up my dinner and when I walked in, the lady was so rude. No hello, just pointed to the bag that had my order. I was really disappointed in the quality of the food also. I paid for extra brocolli and Bok Choy and there was 1 piece of old brocolli. Then as I'm eating, I start chewing something that's NOT FOOD. IT WAS A WOODEN MATCH STICK! TRAIN YOUR STAFF BETTER THIS IS COMPLETELY UNACCEPTABLE AND I WILL BE CONTACTING GOVERNMENT BODIES AND FOOD SAFETY OFFICIALS. AND I WANT MY MONEY BACK! A

  • 2/5 Sash A. 4 months ago on Google
    Poor presentation as oily finger prints all over the box, also not much meat or prawns mainly just noodles. Flavour just - OK. Overall, very disappointed. 2/10

  • 4/5 JP 5 months ago on Google
    Definitely not a joint to eat in at.. also if you're picking up take away best to order over the phone beforehand as it's all freshly cooked like any normal Chinese joint and can take a while.. I figured cause there were a number of them around that it would be as quick as subway - no such luck! Unless it getting prawn chips - they're ready made :)

  • 1/5 Nadia H. 4 months ago on Google
    1 HOUR AND 20 MINS later! Ordered via Uber eats. I should have read the reviews before ordering. Literally ridiculous. Not an Uber eats issue definitely the restaurant. And to top it all off it smelt like WET DOG, the noodles were discoloured, it didn’t even taste like Pad Thai, and it was just gross. I couldn’t eat it after a few goes because it smelt so much like my pet dog after I have given him a shower. Biggest regret and I was daft for not bothering to look at the hundreds of reviews condemning this place for the exact same reasons. UPDATE; My bf woke up and asked instantly what that gross smell was - I had to take the rubbish out of the room 😂

  • 2/5 Aaron H. 2 years ago on Google
    This place is definitely not up to the standard of other noodle box on the GC. You can tell they are not proper asian food chefs. Unfortunately they are the only place open after 9pm in the area apart from Mc Donald’s.

  • 1/5 Kristena S. 11 months ago on Google
    Ordered through Uber, quite dissapointing. Food came messy and spilt. Missing drink and food was a bit cold. Food was decent though but Packaging improvements need to be noted. Used to order take out here while back and it was fantastic. Im not sure what happened, I really hope they can improve a bit so that I am willing to order from here again :(

  • 1/5 Dylan N. 1 year ago on Google
    Food ordered is nowhere near the standard of other Noodle Boxes around Australia. The food texture is very spongy, and the Chicken in particular felt and tasted very processed. The Pork and Beef weren't too far off either. Paid for extra vegetables and were very scarce. Needs better food quality and management all round.

  • 1/5 Julie F. 9 months ago on Google
    Absolutely appalling food and service here - we have a fabulous Noodle Box near us at home so we were keen to try the one near our hotel. What a bad idea! We ordered two mains and two entrees. When we got our order there was only the two main meals. When we asked where the entrees were he said that he hadn't charged us for one entree (???) and then grabbed the other one for us. So we only got one entree. He was just off hand - not exactly rude but not helpful either. The entree we did get was their plant based steamed buns - they were inedible! They were cold and hard as rocks - had to throw them out. The two mains we had were just full of pepper - so much pepper! I usually eat all of mine but could only get through half of this one - really bad. Would not go here again.

  • 1/5 Jonan O. 2 years ago on Google
    Bad customer service. There are 2 brand restaurants using the same kitchen, there are menus for noodles box and supreme leader. They may get confused mixing ingredients. Cashier girl pretty bad service

  • 1/5 jophin j. 2 years ago on Google
    Good food and nice location, but staff should know how to deal with customers and please be friendly and polite with customers,,, try to avoid straight and arrogant response to customers such as,,look at the menu,, cutlery’s are there 😡😡😡etc.

  • 1/5 Desiree V. 9 months ago on Google
    Absolutely disgusting!! First the wait time was 30 mins more than advertised, then when the food arrived the spring rolls were missing from the order and to top it off, this food is not edible!! When i called about the missing items they were rude and said it wasnt on the order. The sauce is horrible I have no way to even explain the taste, the beef tasted off and there was not on vegetable! I wish I read the reviews before ordering as this seems to be a common occurrence. Do not eat here, I now need to find something else to eat and spend more money! Disgusting!!

  • 1/5 Chilla S. 1 year ago on Google
    This place is so bad. The food has no flavour and couldn't eat more than one bite. I wouldn't eat this even if I were starving in the desert, if u like it I pray for you.

  • 2/5 Kristen J. 1 year ago on Google
    Pretty horrible stuff. We waited about 30 minutes for the most ordinary Asian dishes I’ve ever had. On the flip side, if you’re in the area and feel like a box of noodles, it will tick the box.


Call +61 7 5538 0593 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Healthy options
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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