Pacific Fair today KFC lunch boy what a long wait for service one service line open 10 customers waiting on there orders and we were 8th in line. I had to joke with the elderly man in front of me who kept looking at his watch and said it must of been worst on Christmas and New Years. Finally got to the service counter girl was lovely doing the best she could while x2 were getting the orders out and x3 at the back including manager. Customer service girl looked flustered on her own. (My question is why do you have managers who are always in the back area when you have product in the bin and you can see it's the service that needs attention with wait orders and service lines not moving? ) or they come out when you need a refund?. Which I ordered 10 wings however the girl gave me an option of 3,6,and 15 which I said yes not knowing that the also had a 10 piece when I looked at the board and explained to the girl can I have a 10pack not a15pack as it says on the board as you did not tell me this was available, which she said only the manager can change the order and refund, I said that would be nice. ( looking at the girl she looked more flustered by the queue getting longer and no one helping her not her fault she went and got the manager from behind.) My goodness instead of trying to explain why the change in my order the manager remarked was "No big deal" it was not for me but I noticed the line was getting longer and customers were thinking the same thoughts why is there not another register being opened? Who knows but they had enough staff to organise to open a 2nd register. I thanked the manager and knowing my had changed I requested another receipt from the manager which she replied that she would have to reprint another one ( she made it sound like it was a chore to do this as it stop the service moving? Goodness really only 1 service register open) The service girl did the best she could. It was within 3-5 minutes before the young gentleman helped out on his register from helping out with the orders from customers waiting. (service is not what it is anymore the ordering system and wait times are long and queues are getting longer and longer whys that?) (Staffing was available, maybe organisation into prepping lunch time rushes or when you have sufficient product in the transfer bin opening up registers such as a fast lane or even getting the manager to be up front to coordinate the traffic flow of customers) suggestions to make staff work more productive not see big queues and look happy and enjoy the busy periods just as much as the low volumes. (Food for thought) . Funny that it seems to be even across the tasman in NZ. All the ordering systems across fast food outlets need to be critique to make it work for the customers as well as the staff who served. Organisations and prepping of volumes need to be critique to sales hour by hour if need be to cater for customers demand. Product wise the wings were not its best since visiting in August? They looked overcooked and tasted as if it was left too long? Service I thank the young girl who tried her best and the young man once he finished his orders handing out hoped on his register to help. The manager whom I saw come up 3 times for order changes and refund would of been wisely resourceful to be up front or reposition her staff so she could be in the front. ( customers are the priority having x1 register is customers being made a priority?) Back for a visit I probably would rethink my food options of choice to eat at next time.

Appoint a manager whoever runs this store you have a bunch of kids running this place 40 mins for an order is not acceptable . Order consisted on one meal .

Really poor crew were on Sunday 19th at 1pm. Took a long time for my order to be made and almost 5 minutes from when it was made to when it was handed to me. As a result the chips were soggy. It wasn't worth complaining as they were struggling as it was.

Why is there pride flags everywhere. It’s June not pride month. I just want my chicken

I'm reading a lot of stories and negative reviews about fast food workers so I thought I'd change that. Last week due to the noise and my son the cashier mistook my order, however his colleague heard me say it was an error but oh well they were busy and we'd deal with it. They presented me with the correct order with no issues. Fantastic work guys. They're doing what they can in an environment where it's loud, with a lot of people waiting,who I will say from what I have seen are patient both in line and waiting for their order. This store must take hundreds of orders a day so to have the very few negative reviews I don't believe does it justice. Side note - it's a food court store, they can't control the atmosphere. Maybe a rope and a bollard or two would help them out!

Service was slow and the guy that served me was a little non responsive and working really slow, walking around aimlessly between putting together the food. There were 4 orders total while I was here and it took 10 minutes or so to get the food to me, bit slack given the the orders only had one or two items. I ordered a popcorn bucket and got two large boxes, gotta get it somehow though if buckets aren't available so I commend them for that. I also ordered a frozen drink which I got told weren't available... the machine wasn't on. Really disappointing. The chicken was hot though, thank god.

After waiting 20 minutes I get called to the counter to be told that they are out of tenders and offered me alternatives. I stated that tenders was all I wanted and requested a refund. After discovering that they couldn't refund my order as it was ordered through the app, they suddeny had tenders in stock that would just take 2 minutes to be ready. Lying to customers to make up for their own poor time management.

Thank you! You made our day! ❤️

Got delivery, took an hour for 2 small meals, chips r raw and cold. Didn’t get dipping sauces for tenders box. Not on

I can't believe how I was treated today, got 3 cheap as chips meals. One for our family one to drop at my sons and one for our neighbour who was in an accident. But fun fact they jam all the chicken in one tiny box and every thing together so it not 3 meals .......and only 16 pieces of chicken 7 of them wings. When I told them I had ordered 3 meals for 3 separate families and why is it in one box and there is chicken missing and why are there so many wings......... ☹️ then he said too bad that's how it comes up if you order it on one transaction. When I asked for another box to separate it he just gave me 2plates and told me to go elsewhere and do it and then again told me to move away from the counter and I had to repeatedly ask him to check my order as there should have been 3x 8 PC's of chicken but was only 16 PC's and if those 16 PC's 7 were wings which is why it all fit into 1 small box. I've have never been so mad!!!

Not often you go to get a takeaway and you get served by someone whom is so pleasant Lara you are doing a great job. KFC are lucky to have you.

I honestly would give 0 stars. I placed an order and then waited 47mins for fast food! The ppl working were rude and then when I get my food it’s missing multiple things from my order. Anywhere would be better than this place.

The service was very slow and was very unsure of what product they had on hand , there was no zinger or original fillets for burgers and hardly any tenders. The was no frozen drinks either which they were happy to switch to something else but overall the service was very slow and unsure of product availability

absolute worst kfc store on the gold coast. i have ordered countless times from them and every single time without failure they get the order wrong and everything is made extremely poorly. i understand this is fast food but i have worked fast food before and it’s not that hard to get an order right

My order was completed and as I started walking away I was called back in an aggressive tone by a lady on the front counter. Turns out my order was completely wrong had wicked wings instead on H+C boneless and had a zinger burger instead of my custom made zinger bacon and cheese. The chips were soggy and stale. My large mountain dew was luke warm. Bacon stiffer steel. The chicken was more breading than chicken. The gravy looked like a vile concoction made for death. The list goes on and on would not recommend for anyone.

Worst fast food tô pick up food, even fine restaurants don't take this long

You should put more personal. Its 5pm, you have a line of 10 people and there is only one girl working at the counter... I mean... I have seen 5 people leaving already... And you also got your personel super stressed...

Longest wait, the kids had no idea what they were doing and were completely overwhelmed even though there was only about 2-3 orders. When they ran out of chicken they started replacing the prices with lots of popcorn chicken without telling the customers. 0.1 star

This place is always severely understaffed, the orders get backed up and the staff look exhausted, too exhausted to smile or wait 2 seconds for someone to ask for some wipes or extra napkins. Please stop being stingy with your money and start putting more staff on and please put wipes in every order. I’m sick of having to ask for them every time.

We had KFC Saturday afternoon. First of all they didn’t have any fillets for a chicken burger meal so we had a two piece box each. I had to wait 31 minutes for the meals. Four people serving. God knows why we had to wait that long. The three boys on the counter had plenty to say to one another. When the food came it was cold and the chicken was not fresh. We didn’t take it back because we didn’t want to wait another half hour.My husband dumped his in the nearest bin. Maybe they could take some lessons from McDonald’s staff on how to serve more efficiently. I had to give them a one star rating because there is no zero

You do a good job Brock, just need to stay calm and not let the under staffed busy days get to you.

Was your standard KFC however this is not a hot n spicy supplied store which is a shame.

I’m from Taiwan and I love Aussie KFC so much ❤️❤️❤️buy it very Tuesday.

The girl with the blonde hair was really rude lacked enthusiasm, she messed mine and my girlfriends order up and we were the ones that said sorry and she treated us with disrespect, but what I will say is that the guy that served us I believe his name is Jacob was very nice and he greeted me as soon as I showed up thank you mate.

Ive never been so disappointed with kfc in my life they served me 10 pcs wicked wings that are burned and so hard. the lady who i complained to was very rude said she cant replaced them and she just give me a refund! how can you not do your job and fry a chicken the right way. she was straight up rude and that is non acceptable!!! terrible behaviour!!!