Muffin Break Robina image

Muffin Break Robina

Cafe Coffee shop Meal takeaway Bakery Cake shop

Informal counter-serve chain dispensing house-baked muffins and cakes, plus light meals and coffee. People often mention muffin, coffee, muffins, service, store, staff, free,


Address

Robina Town Centre Drive, off Robina Pkwy, Robina QLD 4226, Australia

Website

www.muffinbreak.com.au

Contact

+61 7 5580 8835

Price rating

$$ $$

Rating on Google Maps

2.90 (75 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 7:30 am to 5 pm
  • Wednesday: 7:30 am to 5 pm
  • Thursday: 7:30 am to 8 pm
  • Friday: 7:30 am to 5 pm
  • Saturday: 7:30 am to 5 pm
  • Sunday: 9 am to 3:30 pm
  • Monday: 7:30 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: muffin (24) coffee (21) muffins (10) service (8) store (7) staff (7) free (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Shar B. 1 year ago on Google
    I can't believe that head office is not recognizing these bad reviews in regards to their loyalty vouchers and birthday muffins not being accepted at this Robina store. This has happened to me twice, and the second time was with a voucher they issued after the first incident. It's ridiculous, after being a loyal customer for literally years. This man makes you feel like a criminal for trying to redeem any voucher. Please do something about it, so we may enjoy muffin break once again.
    4 people found this review helpful 👍

  • 1/5 Gabriella W. 1 year ago on Google
    I visited this muffin break with my mother and daughter. Sunday 11 September 2022, the gentlemen who was obviously supervising the two other young female staff members was horribly rude to the girls. So short in his instructions, barking orders like “it’s a given” and just being very mean. I am writing this review because regardless of what he has going on for himself, those poor girls looked miserable and to be honest frightened. I hope someone has words with him about his professionalism and demeanour very soon.
    3 people found this review helpful 👍

  • 1/5 yuqin x. 4 years ago on Google
    I went to this shop the other day for a complimentary birthday muffin, I ordered a muffin from the front cabinet, but the manager “Andy” turned around and got a muffin from the back of the shop, and it looked totally different from what I had ordered. In fact, it looked like a muffin from days before and it smelled disgusting. Can’t believe he would treat his customer like this. Won’t go to this shop anymore. Do not recommend.
    3 people found this review helpful 👍

  • 1/5 treesrgreen38 1 year ago on Google
    I went to redeem a free muffin for my birthday through their rewards program. The manager blatantly refused to give me the free muffin and pointed out that I had a takeaway coffee in my hand already and is not spending money at the shop, so will not give me the free muffin. It left me feeling very unwelcome and offended. I don’t think I will ever go back there or have good reviews to give about the shop. A change in the rewards program may be needed if franchisees are not happy to reward it?
    2 people found this review helpful 👍

  • 1/5 Mark S. 1 year ago on Google
    Attended store around 2pm. Ordered two turkey wraps that were in the window and asked for them to be heated. The girl brought them to the table and said, "we already turned the grill off, so you will have to eat them cold". Inspecting the wraps cold I could tell they were not fresh. I said, "Are these fresh?" The girl said, "Yes yesterday". I said, "What?" The girl then just walked off. I returned to the counter and said I want my money back, they are not fresh, and you don't serve up cold food". The girl then rang the Manager who said we could not get a refund (even though we did not even touch the wraps or consume them) and to buy something else for equal value. Refused refund, even though we had also additionally purchased 5 muffins to take away. Awful experience, food is not fresh and will never recommend or return.
    2 people found this review helpful 👍

  • 1/5 Jackson A. 2 years ago on Google
    I don’t come to Robina and never to Muffin Break, the food looked nice as I walked by but the young brother with braids at the counter was rude. I asked about the muffins as i didn’t know what they were or kind they were but my friend and I left due to his half baked behaviour, sorry I didn’t know enough about pastries <3
    2 people found this review helpful 👍

  • 1/5 Phillip O. 2 years ago on Google
    So at 2.25pm today I tried to take my very elderly parents for coffee and muffins here, somewhere we have always enjoyed. When ordering we were told takeaway only and the girl started putting our muffins in a paperbag. I queried and said we are eating in and why not coffee and our muffins on ceramic. She said they were closing. I queried and asked what time? 4.00pm she said! It's 2.25pm, why can't they provide the service we normally receive. Obviously wanting to go home early and cant be bothered washing more crockery. Don't worry about the customers or the businesses reputation. It's 1 hour 35 minutes before you close. Not impressed. We left and went to Mrs Fields and got great service and our coffee in ceramic. If you want repeat business, its time for some serious staff discussions.
    2 people found this review helpful 👍

  • 3/5 Mil C. 4 years ago on Google
    Went to a $2 muffin treat for Halloween this morning. Ordered a small flat white too. Served fast and both the banana muffin & the coffee were good. However, I just received an email from your team saying that I’ve redeemed my free coffee. I was surprised as I paid $6 for my small coffee & muffin. Hope I can have my free coffee back to my reward membership.
    1 person found this review helpful 👍

  • 5/5 Michael B. 3 months ago on Google New
    Great Coffee and super friendly staff. New owners now and it’s a huge improvement. Highly recommend
    1 person found this review helpful 👍

  • 5/5 Paul M. 3 months ago on Google New
    Omg massive improvement from how it use to be, staff so friendly Tasty sausage rolls, muffins and best coffee in the centre
    1 person found this review helpful 👍

  • 5/5 Debbie M. 3 months ago on Google New
    I visited this lovely store today. I believe they have new owners because the service, quality of food and coffee were amazing. There is a fresh, new atmosphere and the staff are so attentive and polite. This is most definitely the best place to catch up with friends at Robina Town Centre. I will be back soon. Thank-you!
    1 person found this review helpful 👍

  • 1/5 Val H. 1 year ago on Google
    Times keep changing to get a coffee depending who's working. One day they stop serving at 4pm the next day 3pm. All depends who's working and wants to close faster. So hard to know when to go get one. If you stop at 4pm to clean the machines please stick with it. Thank You
    1 person found this review helpful 👍

  • 1/5 Courtney W. 1 year ago on Google
    Chocolate chip muffins should have chocolate chips throughout the muffin..... a few sprinked on top of an otherwise bland muffin is hardly worth the price. To add insult to injury you need to pay extra for butter to moisten the dry, bland, chocolate chip-less experience.

  • 3/5 Patricia G. 1 year ago on Google
    Muffin was nice, but did not get the coffees we asked for...ie..2 x sml f/w, we got 1 LG f/w, and cup too big, so coffee went cold, & 1 cappuccino..

  • 2/5 Christopher L. 10 months ago on Google
    Last month (April) I headed into the shopping centre to claim all my birthday freebies. Got my Boost, a GJ coffee, some free chips & wanted to get a muffin. I found Muffin Break! Normally I go to the Garden City store, but we were watching a movie in Robina that day. The lady smiled at me when I popped in. She said hello to which I said hello back and said I’d like to claim my free birthday muffin, holding up my app. Her smile was instantly washed away and I was left with what seemed an emotionless human ‘serving’ me from then on. She said “you tell me which one” and so I pointed and asked politely “May I please have that one with the white chocolate”. She then proceeds to bag up the muffin in such a way that when i eventually opened it, there were marks from where she had taken her displaced anger out on the muffin when scrunching the bag. She popped it on the counter, said “yep, thank you ok, bye” Now, I’m not sure why I was treated like a thief, when she was the one who stole MY enjoyment. She didn’t ask me if I wanted it microwaved. I realised this after a few steps out of the store and was going to turn around and go back and ask her to do that, but I thought hmmm, no better not it might make matters worse. Thanks though, to the cafe down the corridor who kindly microwaved the muffin for me in place of muffin break. I’ve read a few reviews about this store, mine is purely my own from my own experience and not biased from others reactions to their own dealings. Love the products, don’t like some of the operators. Please, help this store.

  • 5/5 Petra S. 1 year ago on Google
    Had our Afternoon tea here today , the young women there were lovely and the Scones with jam and cream were delicious 🙌🏻 the muffins were yum the coffee was perfect we are fussy coffee drinkers .. great job so late in the day floor and tables every clean and nice thankyou so much 😊

  • 2/5 Storm S. 5 months ago on Google
    Went to order a coffee and the register lady wasn’t very welcoming or looked like she wanted to be there. Whatever the reason, you’re in hospitality so customer service goes a long way but unfortunately felt like I was irritating her more then anything for telling her my order. The guy who made my coffee and handed it to me seemed nice but still, advance your customer service skills and at-least pretend to be excited about your day or job for customers sake hahaha.

  • 1/5 Maddi C. 7 months ago on Google
    we muffin break for a muffin and a coffee and we were ordering i felt like i was rushed with ordering when they were quite there was no one there i understand if they were busy but they weren’t. i felt rushed and before finished ordering the cashier just assumed i was done and was holding the eftpos machine out in front of me. after we had finished ordering we went to find a table the the state of the seating area was repulsive, the was food and plates left over nearly every table, even the clear tables still had food on them, the seats have food crumbs everywhere as well. I know that they get busy but just have the runner of the food do a bit of cleaning please, so the customers don’t have to do it for you. However your food and coffee is great!!

  • 2/5 Clara C. 5 months ago on Google
    A very poor experience a couple days ago sadly, usually the service is amazing but it was absolutely horrible. All the staff seemed to not want to be there and the service was lacking majorly.

  • 1/5 Thomas V. 1 year ago on Google
    Asked for double shot mocha and got dirty boiling water for $5.70

  • 5/5 Kirilee W. 3 months ago on Google New
    Loved the christmas box we got for our take away delicious muffins. And there choclate shakes were to die for the kids and I loved them so much. Amazing service all round.

  • 1/5 Jacques du T. 1 year ago on Google
    Arrived at 3:40pm and most of the place is packed up. But still almost an hour till they close. No longer serving coffee and made to feel that they don't want anymore customers. One of the worst sausage rolls ever. They warmed it up in microwave for too long, came out dried out and tasted terrible. I can now understand all the other low ratings.

  • 3/5 Charli R. 1 year ago on Google
    I am a regular muffin break customer however was sadly disappointed by this trip. The coffee was burnt and stifling hot, I got the wrong muffin bought out. Staff were quite rude and not hospitable however there was one staff member who was really lovely


Call +61 7 5580 8835 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway
    • ✓️ In-store shopping

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