I wish I didn't have to leave even one star. The psychiatrist I saw was more interested in arguing with me than listening to what I had to say or acknowledging my personal situation. For $3-$400 per session (some lasting less than 20 minutes) you would think they would be trained in basic duty of care, but it appears they were not. I left sessions feeling like I was being viewed as Ms Money-Bags who wanted attention, and not someone who needed psychiatric care. I had hoped this was just an issue where patient and Dr don't see eye-to-eye but after reading the other reviews I can see this is untrue, and the issues are ingrained in the practice and those it hires. Very disappointing, and I cannot emphasise enough that if you feel you need help this is not the right place.

I’m so glad I didn’t choose to go with Currumbin Clinic as an inpatient. From the first moment, Natasha who coordinates admissions spoke abruptly/spoke over/cut me off and couldn’t hang up the phone quicker. She made me feel like an inconvenience, when I was in a very desperate and hopeless state seeking urgent mental health care. I felt ignored and when called back was even hung up on. All I wanted was for more information, updates and reassurance of the process. She asked me hardly any questions and gave me no info on what to expect as an inpatient. I left my number with the receptionist many times and was told someone would call me back and they never did. I later asked to speak to the manager and again that call was never returned. For a facility that is supposed to care for mental health I was alarmed by their dismissiveness and indifference. Natasha shouldn’t have initially given me the hope that I could be admitted the next day (and then later told the day after, and day after that) and then blame me for expecting admission and trying to make arrangements for when she indicated when in fact it wasn’t the case. No one called me to confirm when I could be admitted while I waited anxiously for days with no news, updates or answers. I felt ignored. I understand the doctors were busy but I was treated as a burden and lost faith that they would even have capacity to provide good care if they couldn’t even provide good communication. Ultimately I went with Robina Private and am so glad I did, in contrast they treated me with respect, empathy and care from the first moment I called, kept me updated on the process and gave me certainty of my admission which was able to be arranged in a day. If Currumbin Clinic cannot organise themselves enough to treat potential patients with professionalism and respect then I think I dodged a bullet as I don’t believe they would have treated me much better while an inpatient. The whole interaction with them left me feeling worse when already vulnerable.

If this clinic cared about the mental health of their patients, which is usually rather acute, they would not pop someone on a waiting list and say "we'll let you know in next couple of weeks if the Doctor can see you" and not bother calling back.

Absolutely disgraceful treatment of my sister. We submitted referrals and relevant documentation back in June/July, and waited until August when she was supposed to be going in. They push us off, one more week one more week until near middle of September and finally tell us that we have to wait until NOVEMBER to see someone there because they only do outpatient. Despite the urgency of the matter. Borderline malpractice in my opinion - if she dies because of her problems it is their fault for refusing to accept her despite us willing and able to pay with private. Disgusting. *Edit* Only now, 3 months after this review was written and posted is someone from Currumbin Clinic wanting to discuss anything. Not wasting any more time on your unprofessional practice.

So validating but so atrocious that so many have left reviews that exactly echo my experiences. I have been badly scarred by this place by various staff members over several admissions where I was desperate for treatment. Also well overdue for a refurb, they charge you enough for a stay. Only thing going for it is it’s near a beautiful beach.

Currumbin Clinic aren't the most up to date facility for mental health… I have been going around in circles with this hospital for 2 years now. I’ve never felt so neglected by Dr Gary Persley. I think the most I had done was a few medication changes, TMS treatment, and some group therapy.

While I was treated as inpatient for 8 weeks, everything was fine. The nurses are great and really care about us. However, after I left and started going to the day program groups no one (excepted some facilitators) cared about my struggles. Deb saw my struggle and kindly asked Vanessa to help me find a psychiatrist that would be able to see me once my doctor was away. Vanessa said she was going to try and for last three weeks I haven’t heard from ANYONE! I called the clinic many times trying to talk to someone and no one seemed care about me. The answer I got today was: “I said I was going to try and I couldn’t find anyone”. One simples call to let me know would be great once I’m on the dark and by myself leading with everything. Felt let down and careless. Feeling invalidated and hopeless. Thanks Currimbin Clinic for your poor consideration about human being! Sorry for those who were amazing to me! Fernanda Carolo

Do not recommend for young people especially with adhd and need things to do hands on. Really boring and basically on Valium just to sleep all day I left but when leaving they said I couldn’t have my medication that I brang in the day I came with I paid for it’s in my name and prescription to me Now I’m 2 days without my meds cause of them and have no money to get more from chemist. This place will make you worse than you actually are.

Doctors: Great Facilitators: Great Psychiatrist: Mostly Great. Nurses: some are sub par, these people you will encounter regularly. I think it's pretty good that the facility spaces them out on each shift so the patients know they are garbage. Do not send your family member here if they have PTSD. The nurses will likely leave them in their room and let them starve. --One particular nurse will:-- Go into the common room to treat patients like garbage. I assume the nurse gets paid 50 cents per day per patient she makes have a bad day, because this nurse could have retired 95 times over, but she loves her job so much she just keeps coming in. When a patient is having a PTSD episode they probably will make it worse. Then demand an apology. Which is rightly so this police officer should be greatful the nurse is tossing his cell. If another patient removes him from the situation that patient will be warned. Ask patients to take out a handicapped patient who may or may not have leave. I guess the nurse doesn't read files? That's right folks patient removed from room to prevent meltdown bad, patient handicapped removed for no reason, good. Make accusations of patients stealing items. With no complaint about stolen items. Just for funnsies. Look if a patient is putting away their food they just bought, let them know they aren't fit to exist. Break into a patients bathroom while they are showering to do a visual check on the naked patient so they know the patient okay rather than just a normal verbal check. Look there's nothing truly more magnificent than a clock watcher. Patients will be allowed to slam doors. Play loud music. Punch holes in the walls. Patients will be allowed to try attempt directly outside the facility a patient will stop them. Patients are encouraged to have melt downs. Sleep with the door open. Leave the door open and the TV on and up loud. But if you talking quietly in the walkway at 9pm to a patient that has PTSD hates crowds noisy environment, that's suddenly not allowed. But only some nurses will check on them. Maybe. Yes one nurse is allowed to do all this and more. --Other nurses will:-- Not chart patients pain meds. After being asked multiple times and the patient having the pain meds on them. When there is an increase in medication the patient may not get ANY medication, this includes anti psychotics, pain medication, ADHD medication. CBD oil or anything of the like is not allowed. Give the patient sleeping medication at 7pm. If you forget your meds well you aren't getting them. If there is an issue with any nursing staff be prepared for the patients leave to be "misinterpreted" when the patients file states clear for extended leave. After that be prepared for certain nursing shifts not to even check the patients file for this and just state they are not allowed any leave. If they are even with a family member be prepared for the patients leave to be given by one shift and revoked by another. Don't make waves sunshine or you will have a bad day. Do you want to wait 2 weeks for TMS because you will. The food is pretty bad. It isn't even the cooks fault, the facility is trying to save money so be prepared some horrendous meals. Some Tuesdays patients will get Parmigiana, those days are pretty good. I mean if you added another cheap comfort food Thursdays patients might have an okay time. But why do that when there's the culinary delicacy known as steamed fish, truly the fish that John West rejects, or hotpot, chicken cutlets, pork steaks with the consistency of boot leather. Does the patient have a disability? Are they blind? Are they unable to walk unaided? Well they will not mentally be in a better state upon leaving. Does the patient have a back injury, well the beds are worse than a hospital ICU bed. This is nature's way of saying the patient is spineless. You are looking at one walk out a week Does the patient not like their psychologist? Well they aren't going to have a good time.

I rang the clinic to check on availability. The receptionist gave me the name of a doctor still taking patients and advised me they would call me when they received my referral. When my GP sent the referral through, I waited for weeks, so I made a call. What seemed to be uncomfortable questions for reception, I received a text message later that day advising they received my referral. A few days later, I received another text message informing me they would not offer me an initial appointment due to limited availability. The service could have been better. Reception seem to change their vibe, i.e. get their nose out of joint, when a prospective client ask essential questions. A wasted month, now I have to begin the process again on someone else's waiting list.

I am very grateful to Kate Cross and her management team for their kindness and understanding. From admission to discharge every staff member is passionate about mental health. Their is no "us and them"..at ANY level .Nurses engage with patients in fun activities, entertainment and trivia nights. I think this is so important. I think it is generous to allow your personality to help other people overcome their isolation and show their flair. Its also kind and healing to allow others to walk your pet ;) There is love and care in this place and I've witnessed staff go so far beyond the best care I ever expected (bye Sven). Facilitators are second to none as is my psychiatrist Dr Can. I strongly recommend Currumbin Clinic as a life saving resource. I could speak volumes more, believe me, but its best you have the experience yourself. Cam...the Gym instructor....I know I'm not alone in saying.....great attitude...His smile and positivity sums up the feel of the clinic, and Nurse Managers Alannah, Yonca, Jamie, Petrina...great compassion and can listen and juggle so many issues at the same time. Margaret and Marni....the care you gave me in hospital is only a small window in time, the memory of you assists me in the real world when I am vulnerable or when someone needs my help..... I think of you. Thank you All.

Terrible admission staff. I was told off in an email for not being clear yet she was the one who confused 2 patients I was trying to admit and wrote the wrong name of the patient in the email. Very poor admin service provided by a mental health service. The first contact is incredibly important. Uncaring rude administration support. Rude++ they dont answer the phone very much. Takes 3-4 times to get an answer in an email. For a $7500 stay per week the admin staff should care!!!! Took 4 days and calling them twice to call my client for an admission.

Majority of staff here are (in my opinion) unqualified and not caring enough to be dealing/caring for those who are fragile enough to be in the mental health system, Dr Paxie Olm would have to be the most insensitive and uncaring psychiatrist I have ever come across, who spoke down to me awfully whilst in a fragile state, I’m in shock to believe there are people out there like this to call themselves “mental health professionals”.

For the amount of money paid, it is beyond par. Nurses are appaling, groups are triggering, no duty of care. Would not ever recomend to my worst enemy. Dont know how staff sleep at night.

Really poor experience - no follow up after release. No call backs to messages left. Lost in the system yet again - but this time after paying a ton of cash for private treatment. Avoid this place - there's much better / caring options in surrounding areas.

Dr Mary is really good. The receptionists on the other hand are not. Kaz kept on speaking over me and would not listen when I was telling her that the phone would hang up while on hold

Absolute cheapskates - put profit before patients. Don’t recommend if you actually need help.

HORRENDOUS, SERIOUSLY HORRENDOUS. Feel free to contact me if you would like accurate feedback. You will find me on FB.

I am an Army veteran and have been struggling mentally for 5 years. I would have not survived the trauma from my service if not for Currumbin Clinic. I have received inpatients and outpatients care for the whole 5 years since my discharge. Thankyou for taking such great care of me. All the staff are so caring and professional. I have also been treated by Dr Tim McDonald, for 5 years and he is so understanding and totally sincere and helpful. Thankyou Currumbin Clinic you are wonderfull. I am so lucky to have your help and support only a phone call away.

This facility is exceptionally clean and well maintained. The staff, from doctors, management, cleaning, culinary, allied health professionals, and especially the nurses, are brilliant. All staff were courteous, respectful and operated with a ‘patient first’ attitude and ethic. The meals were really good and the coffee shop is brilliant. My stay felt normalised and without stigmatisation. All concerns were listened to and acted upon. I always felt safe, and given adequate encouragement in the progression of my care-program. I highly recommend this facility to those in need of specialist mental health care.

I don't even know where to start, this hospital and the staff within (both the CEO, nurses, doctors, facilitators & cleaners) have cultivated such a special environment, to allow people to mend and flourish at a time when it is much needed. The quality of care is second to none, the staff here truly have a passion for their job and it shows in the level of care you receive at Currumbin Clinic. I was a patient here for 8 weeks and I now can confidently and gratefully say that I am on the way to regaining my life back after years of being unwell on prescription medication for pain. Had it of not been for Currumbin Clinic I would still be on the pathway of destruction that I was previously living. I cannot speak highly enough about this hospital and what I have gained from the experience and information obtained within those four walls. If you put the hard work in, you will reap the rewards in return. Thank you to all the wonderful staff - Kate, Dr Tim, Sue, Reji, Leesa, Maria, Phil, Gary the list goes on.. Currumbin Clinic will always hold a very special place in my heart and mind, it will be remembered as a place that allowed me at a time of vulnerability - the time, patience and tools I needed to heal. THANK YOU SO MUCH!!

Pretty much saved my life. Thanks to Dr Gary Persley and Dr Paxie Olm.

Seen Paxie Olm, all she did was try to shove different medications down my throat and wrote down information I did not wish to have on file and sent it out to other medical staff without my knowledge.