Goodlife Health Clubs Helensvale image

Goodlife Health Clubs Helensvale

Gym β€’ Fitness center β€’ Personal trainer β€’ Physical fitness program

πŸ‘ Gym staff are friendly and the equipment is great, but I hope the cleanliness is consistently maintained. People often mention staff, friendly, sauna, room, equipment,


Address

ξƒˆ1-29 Millaroo Dr, Helensvale QLD 4212, Australia

Website

www.goodlife.com.au

Contact

ξ‚°+61 7 5581 2666

Rating on Google Maps

3.70 (137 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: staff (11) friendly (9) sauna (8) room (7) equipment (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Chris L. 1 year ago on Google
    Gym staff are friendly and the equipment is great, but I hope the cleanliness is consistently maintained.
    5 people found this review helpful πŸ‘

  • 1/5 Jamie C. 10 months ago on Google
    The weights area has distinct odure which is putrid....I left straight away. The gym is either not cleaned properly or the aircon filtration is poor or not working at all.
    4 people found this review helpful πŸ‘

  • 1/5 Kay S. 1 year ago on Google
    I have been going to many different gyms all my life and this one is the worst of all by far! Though, other Goodlife gym facilities seem to be OK. One in Coomera is new and clean, they seem like two different gyms altogether. I go to Helensvale only because of the sauna and steam room which Coomera one doesn't have. What I've found for the last few weeks are: - Cockroaches. Lots of them! I had to ask the staff members to carry out a pest control; - Once there was a pile of rubbish (a glove for scrubbing dead skin!, bottle lids, chop sticks, etc) in sauna which I've asked the staff members to remove. I had to remind them about it for 8 days(!!!) and they were still there. They didn't even have basic instincts for picking them up! They have admitted that there were no cleaners for over a week; - Both sauna and steam room are covered with mold and slime; - Glass walls of sauna and steam room are covered with sweat stains; - Rubbish, empty bottles, etc everywhere; - The silicon seals on perimeters of glass look disgusting, they are rotten out; - Large gap under the sauna door; - Sauna is NOT hot enough. It's always around 60 to 65 degrees. People say it can drop to 50's sometimes; - The change room looks like a war zone. There are so many missing locker doors; - Piles of sweaty and stinky clothes lay on the benches and on the top of the lockers days or even weeks; - The toilets are the worst. I don't believe they clean them daily; - Steam room doesn't work most of the times; - Staff members turn up 15 minutes before the advertised closing time ans ask you to leave; - Staff members rather complain about you than do anything to satisfy the customers; - Now, they're shortening the staffed working hours which means that attending the sauna and steam room will be even more inconvenient; Overall, the gym is completely mismanaged. It's the disgrace to the GOODLIFE brand.
    4 people found this review helpful πŸ‘

  • 1/5 Georgia A. 1 year ago on Google
    Have had nothing but issues with this club and staff. Don’t do it! Contract was not explained properly which I understood in a way because the person who did it was very new and still learning however should have been shadowed for training. I had an operation and recovery was beyond 2 months like they gave and this is the kicker, you have to pay to put your membership on hold… that’s right people, they are money hungry 😑 Staff are rude and completely incompetent. I transferred my membership to another suburb as a result of all this and have not had an issue since until recently when I was starting to be charged by Helensvale club again 😑😑😑 Once again, taking money where they shouldn’t, absolutely disgusted. I called this morning and was told they will get the manager to call me in the next 2 days, it should be today you silly person, not acceptable! When there is a complaint it should be same day by COB. I insisted I wanted the money back and she said she can’t promise anything…. go figure, more incompetence πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚
    3 people found this review helpful πŸ‘

  • 1/5 Monique I. 1 year ago on Google
    Update - Aircon works some of the time (but most of the time doesn't). Showers are full of mould. Management doesn't respond to emails. When equipment breaks it takes forever to get fixed. Ladies bathroom doubles as a sauna.
    3 people found this review helpful πŸ‘

  • 1/5 Jayden L. 1 year ago on Google
    Pitiful excuse for a gym. The facilities are falling apart, change rooms are lowest hygiene standard. Wouldn’t waste your time. Half the staff have little to no personality.
    2 people found this review helpful πŸ‘

  • 2/5 Kylie M. 2 years ago on Google
    Poor communication with contract, was asked to stay on at discount rate, which I did and told that I could cancel anytime, went to cancel and they said its 5 weeks notice, not what I was told. Staff at reception are always unfriendly and unwelcoming. some too busy talking to acknowledge you, always seems like you are interrupting them. I wouldnt recommend going to this gym. Equipment is good but always super busy
    2 people found this review helpful πŸ‘

  • 1/5 moiz b. 1 year ago on Google
    Repeatedly playing the most obnoxious music everyday, same songs which can get extremely unmotivating. Old and rusty equipment which is very limited when busy. Rude staff unpleasant all around
    1 person found this review helpful πŸ‘

  • 1/5 Rachael L. 1 year ago on Google
    Absolutely disgusting organisation I highly recommend you dont use them. All their worried about is their bank accounts, don't care about there customers at all, shame on you Goodlife
    1 person found this review helpful πŸ‘

  • 5/5 Sheree Bliss Tilsley- Falcon Spirit M. 1 year ago on Google
    Such a wonderful gym! Always sparkling clean, helpful staff and friendly members. I love hitting the sauna after my workouts too.
    1 person found this review helpful πŸ‘

  • 5/5 Mr P. 1 year ago on Google
    Helensvale Goodlife Gym is a very comfortable and enjoyable place where everyone is respectful of each other. There's a real chilled vibe there that's quite unique which allows you to smash out a great workout!
    1 person found this review helpful πŸ‘

  • 5/5 Kareen N. 1 year ago on Google
    We love coming to this Gym its big and light with a good selection of equipment and a friendly vibe...

  • 5/5 Nasim P. 1 year ago on Google
    Great gym. Great trainers everyone very friendly and helpful. Achieving my goals very happy with goodlife helensvale 😊

  • 5/5 Peter M. 1 year ago on Google
    Starting here after doing Cardiac rehabilitation. Keep it going. Back today after a short break. Always enjoy.

  • 5/5 Andrea M. 1 year ago on Google
    Smaller than other goodlife clubs but the environment it's nice, not too crowded and the stuff it's very friendly

  • 4/5 Thanh P. 1 year ago on Google
    First visit - There’s two different sections, reception was outgoing and provided me a lock, no Keypad lock boxes, very clean and tidy. One con is limited reception hours on weekends if you have a fitness passport.

  • 5/5 Adam H. 1 year ago on Google
    Honestly this is a great gym with plenty of equipment for what I need to do and then some. I train early so it's never busy and I can get through my workouts with ease. Highly recommend ;)

  • 4/5 Stephen L. 9 months ago on Google
    Staffing hours needs to be earlier and go back to 6am. Be nice if the soap dispensers were working in the showers

  • 5/5 Anton C. 10 months ago on Google
    Have had a wonderful experience since joining about a month ago. Very happy with the facilities, the variety of classes, and especially the excellent staff - helpful and friendly. Rather than reading other negative reviews, I suggest you go along and see for yourself with a 5-day free trial.

  • 5/5 Cindy M. 8 months ago on Google
    friendly staff and nice and clean. Great range of good Equipment

  • 5/5 Patricia M. 7 months ago on Google
    I love Goodlife gym. Helensvale is my personal favourite though. πŸ’–πŸ’ͺπŸ‹β€β™€οΈ From the moment you enter the door you are greeted by a friendly staff member. It has a very nice atmosphere, everyone going about their own business, not staring at you like and making you feel uncomfortable. I personally only do the classes, which there are plenty to choose from, and all the instructors are great. My personal favourite is "pump" Its the best, especially for the uncoordinated like myself 🀣We have so much fun while exercising at the same time, music is great and so are the jokes. I have made many friends here, young and old, I would recommend it to anybody who is thinking of joing a gym.We even have dress ups on those special occasions for those who like myself like fancy dress. Easter, Halloween and of course xmas, there is always an excuse to dress up. For those who are after their own workout, there are plenty of modern machines out in the floor area, there is also plentyof parking and trainstation acrossthe road. Hope to see you soon.😍

  • 4/5 Gunne S. 5 months ago on Google
    3 to 4 stars. Positive is the equipment. Not too worn, and many of them look new. Music is very quiet. Negative is the men change room. Very untidy and almost disgusting.

  • 5/5 Hazel K. 5 months ago on Google
    Great atmosphere, very friendly welcoming staff! Well catered for and very accommodating to suit my needs, love the tailored contract which fits well within my budget and fitness needs. Thanks Goodlife Helensvale for such a warm welcome back after 4 long years I'm ready to rebuild and start from the beginning again with my fitness πŸ’ͺ πŸ˜€ ❀️


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