BOUNCEinc Gold Coast image

BOUNCEinc Gold Coast

Tourist attraction Playground Amusement center Training center Indoor playground

One of the Most Reviewed Playgrounds in Gold Coast City


Address

5 Sunlight Dr, Burleigh Waters QLD 4220, Australia

Website

www.bounceinc.com.au

Contact

+61 7 3569 0704

Rating on Google Maps

4.50 (1.5K reviews)

Open on Google Maps

Working Hours

  • Monday: 9 am to 7 pm
  • Tuesday: 9 am to 7 pm
  • Wednesday: 9 am to 7 pm
  • Thursday: 9 am to 7 pm
  • Friday: 9 am to 8 pm
  • Saturday: 9 am to 7 pm
  • Sunday: 9 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: kids (35) staff (32) time (22) party (21) Bounce (15) great (15) good (12) amazing (11) birthday (9) experience (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Tess B. 2 years ago on Google
    My son came here for a birthday party and had so much fun! Great variety for all ages and specific areas for younger children is amazing! All staff were so friendly and helpful. We will definitely be back!
    2 people found this review helpful 👍

  • 5/5 Kylie G. 2 years ago on Google
    This was our first time at a Bounce and it was for our son’s 5th birthday party with his kindy friends. It was such an easy process to book the party online, select optional extras and then pay the deposit. I was a little skeptic at first about time frames as I didn’t think the jump time or eating time was enough. But the flow of the day couldn’t be anymore perfect. Dan, our party instructor, was awesome. He knew all the kids names in the first 5 minutes and led them all onto a good variety of trampolines/sections. The jumping time was good as they were all exhausted by the end and were ready to eat. And the added pizzas to the party meals were a good filler before the icecream cake. This place thinks of all the details. They even took all the presents away and returned them at the end of the party so it was one less thing to worry about. Couldn’t recommend this place anymore!
    1 person found this review helpful 👍

  • 1/5 Jason F. 2 years ago on Google
    Before paying specifically asked what my youngest daughter could go on. Told they can both go on anything. Paid the $50, then on the floor multiple staff told my youngest she couldn't go on multiple things including her favourite drop bag. Brought up with staff, the exact 'manager' who told us before we paid she could go on anything... Only for him to say she must have had shoes on... There is nothing I can do. Explained if we were told the truth we would have gone elsewhere. Asked for a refund, we were refused. Explained she does classes weekly at jump and knows how to jump off a higher bag safely, asked if there was anything they could do for their lack of communication. Again told nothing I can do. Bad luck. Extremely rude will NEVER return.
    1 person found this review helpful 👍

  • 5/5 Kid Fun D. 11 months ago on Google
    We had a 2 hour session at Bounce, Burleigh Waters, today. The kids loved it. Jaze is just young enough (6) to be allowed in the little kids' area and just tall enough (110cm) to be able to do all but two activities. Tanner is finally tall enough (125cm+) to do the Ninja course (which includes a flying fox) but we forgot his shoes. 🤦 (You can hire them for $5 though). The food and drinks were great, the staff were extra nice and the whole experience gets ⭐⭐⭐⭐⭐ from me!
    1 person found this review helpful 👍

  • 5/5 Scott W. 1 year ago on Google
    Value for money is fantastic. The grand kids loved it and it kept them going for the entire 2 hours. We enjoyed being able to follow them around to watch them having fun. The prices in the tuck shop were really fair and reasonable also great servings. Oh it was great to see "tuck shop" used instead of canteen brought back memories of when we were young. All in all a fantastic experience we look forward to going again and I might just give it a go ?
    1 person found this review helpful 👍

  • 5/5 Tahnee B. 1 year ago on Google
    We recently had my son’s 10th Birthday Party there with Ella as our Party Host. From the moment we got there the staff were truly amazing, especially considering we had to change the party date 3 times prior. They were so accomodating and understanding and Ella took the children into her hands and gave them a night to remember! She was so friendly, patient and FUN! The kids loved her, as did the parents! Nothing was a problem and she did her job so well! Parents relaxed and Ella ensured the night was a BLAST! Thank you so much to team Bounce and Ella. You’re an absolute gem and we will never forget this double digits special party thanks to you! 🎉

  • 5/5 Dan B. 3 months ago on Google New
    My Kids had a blast. Kudos to Jazz at Bounce Gold Coast! Her friendliness and dedication to accommodating us made our experience exceptional. Thank you, Jazz, for going above and beyond!

  • 5/5 Helen B. 9 months ago on Google
    We had an awesome experience. I booked a 2 hour session for 6 teenage boys for my son's birthday. They had the best fun ever especially on the Slam Dunk and the obstacle course. The staff were very friendly and accommodating. I totally recommend Bounce Gold Coast :)

  • 4/5 Jez H. 11 months ago on Google
    Heaps of fun. I found the hour session was just about the right amount of time for a casual visit but the kids wanted more. We probably spent more time in the x-park than the trampolines. Coffee was ok, donuts were amazing.

  • 3/5 Rosi de P. 8 months ago on Google
    We love Bounce Gold Coast, unfortunately school holiday time is a bit disappointing . I booked online for my 5 kids to save time and a bit money. Normally the price is $ 15.50, school holidays $21.50 ( online price) venue is a bit more for 1 hour. I got there 15 minutes earlier like advised and I was shocked with the line outside. The session was supposed to start 2pm. It was 2:09pm and I was still in line waiting for checking my kids. ( only 3 people working in the check inare) What upset me the most is that they have other area upstairs to check in but it was closed. Common sense here, I understand it’s peak time..BUT you are charging us more for this reason, why not put more people to help the consumers? The session was finished on time even starting latter for us who got there 15 minutes before to be ready in time like advised. Beside this, off course the kids had a lot of fun.

  • 5/5 Jason S. 8 months ago on Google
    The staff were friendly and quick with check in and when one of our party injured her knee the crew immediately made sure she was looked after with ice pad and checked in later with us as to her well being. Good job Bounce Burleigh staff!

  • 5/5 Dan L. 6 months ago on Google
    We had our 8 year olds birthday party on Sunday. Thank you Sunny for being a great host for the kids. As parents the day was super easy and well organized, food was good and everyone had a great time.

  • 5/5 kylie i. 6 months ago on Google
    Friendly staff. Great supervision. The kids always feel safe and have a great time, especially at the end of term after dark nights. Great value for money to knock out all that extra energy.

  • 5/5 Daegan C. 6 months ago on Google
    We had our daughter's 7th birthday at Bounce GC last weekend and it was an absolute hit with kids (and adults)! Our party host Izzy was absolutely incredible with the girls, making it sure the day was super special. Thanks Izzy and the team for hosting such a fabulous day and making it fun and easy for us adults!

  • 5/5 Ruby B. 6 months ago on Google
    I had the best time at bounce especially for the first time. All staff were so onto it especially for a public holiday, in particular your staff member Jess was so nice and gave great demonstrations, kept her eyes on everyone and was really good with the kids especially when they weren’t following the rules she would be very aware of everyone. Will be back soon!!

  • 1/5 Ryan 6 months ago on Google
    Wow what the hell is wrong with this place now, i spend roughly around $2000 a year coming to this place with my daughter. I visit weekly I’ve now been told we can’t have our hands on the trampoline to can’t practice handstands or roll overs. This place is getting beyond a joke. We sign wavers so it covers you if anyone gets hurt. It’s our responsibility if our child gets hurt. “Says it in your waver” you need to sort these stupid rules that keep changing we are paying customers and your making it almost impossible to have any fun what so ever. I’ll never host another party here again or bring my friends and family. Search my name in your system you will see how much money I’ve spent here over the last few years I’ve been coming with my daughter. I’m not the only person who complains about these stupid rules. Now been told we can’t use hands on the trampoline. Pull yourself together bounce Gold Coast

  • 3/5 bernadette f. 5 months ago on Google
    I had a Party for my 8year old girl. The fun was good but they lost the balloons that I paid $40 for. I had 16 kids and they were still hungry.. It was a very busy Saturday and it seemed quite hectic with kids crossing into our private party. The staff were nice though. It’s not cheap so I expected a better experience.

  • 5/5 Danielle W. 5 months ago on Google
    I went here with a group of kids for a school holiday program, and Bounce was fantastic. We were assigned a host who was amazing with the kids, and kept everything running smoothly. 10/10 would recommend!

  • 5/5 Luiza R. 4 months ago on Google
    My son’s party there this weekend was amazing! Very well organised, the food was fresh and yummy and the service was the best! Our host was AMAZING! (Unfortunately I can’t recall his name :( ) spending the entire party playing with the kids, teaching them tricks and making sure they were all entertained. We had an injury and management and host were there promptly to help and made sure the child was fine and well looked after. It was an amazing experience! Thank you bounce team for the amazing afternoon!

  • 5/5 Jaden I. 5 months ago on Google
    UPDATE: We came back the following weekend dressed for success- and loved it even more! ....... FIRST REVIEW: First-time bouncer! Chelsea provided excellent customer service at the front door, and the rest of team were heaps helpful. Loved it - & baby boy slept for hours afterwards!

  • 5/5 iris ray n. 4 months ago on Google
    The staff were awesome. So engaged and caring. Truly I was so impressed. They are really wonderful people and an asset to your business. Friday arvo 2:30pm-4:30pm 24th November. Also, I love the equipment. Just so going to come back! And I’m glad I decided to jump along with my teenage daughters. Great thing to do together!

  • 5/5 sammy m. 4 months ago on Google
    The kids just have so much fun and all the staff on shift today were all so amazing and helpful and encouraging of my 3yr old to jump into the big bag.. I’m 39 weeks pregnant so it was awesome having the staff there to help! I didn’t even have to ask

  • 5/5 Kylie S. 1 year ago on Google
    This place is truly amazing not only because of all the activities BUT because of the staff/safety/price and the cleanliness of the venue :). I took my 6 year old and even tho she couldn’t compete in all the activities there was so much there to occupy her with it didn’t matter. The price is so affordable you can take the whole family. The staff are always watching the kids and even tho it’s school holidays they manage them very well in fact there was no issues whatsoever and they all had fun while being & sound :).

  • 4/5 Rachelle C. 2 years ago on Google
    Previously this place has not been great for young ones. The new mini bounce upgrade is fantastic. I really appreciate staff enforcing the age limits in the mini area. Little kids can’t have fun if big kids are in there charging around and recently the staff have been good at enforcing this. Please keep it up :)

  • 5/5 Elijah F. 2 years ago on Google
    Bit of a late review, but I went to bounce in early February with some mates and just wanna say I think it's great place for both young kids or young adults like myself. I hadn't been to bounce in a couple years but was very pleased to see a dedicated younger kids section, and also I love the whole parkour/ninja course thing they've got there. Particularly want to give a big gold star to all the staff, because it was quite busy looking while I was there but they were still being fair with everyone, keeping kiddos happy and safe, and were still friendly the entire time. Banger venue though, 10/10 would recommend

  • 5/5 Damian H. 2 years ago on Google
    Staff were fantastic with my kids. Particularly Jackson. He helped my son learn how to do a backflip in a safe and encouraging manner. Also another staff member. I can’t remember her name, but she was so wonderful in the way she dealt with my young daughter’s sore back. She went above and beyond.

  • 2/5 Nicholas L. 2 years ago on Google
    Usually have a good experience at all Bounce venues but today they had oversold tickets to the 11-12pm session. We spent the first 10 minutes waiting for any free trampoline, the next 10 minutes sharing one trampoline between four of us, at which point their mandatory “area swap” kicked in and we were relegated to waiting in line again. The last 20 minutes were better as we directly refused to get off and share with others. I spent the entire hour frustrated instead of enjoying myself with my family. I understand venues being busy, but there were three times the customer for each trampoline. Cap your tickets next time

  • 5/5 Claire M. 1 year ago on Google
    Loved that the host entertained the kids and moved on when they weren’t into a certain game. Best party for parents to actually enjoy and watch as the kids are entertained the entire time! It went so incredibly fast.

  • 5/5 Libby �. 1 year ago on Google
    Everyone was really friendly. Prices aren't bad. Lots of fun activities. Staff were extremely helpful when I rolled? My ankle. Ice packs with offers for more, reporting and lots of "did you need anything else", couldn't have been more supportive and helpful. Gave me a voucher to go back when my foots good which I definitely will be. Big thanks to Jazz and Gemma

  • 5/5 Annie K. 1 year ago on Google
    Had my son’s 9th birthday hosted here and we had the best experience! From the moment we got there to the moment we left, we felt welcomed and looked after. The boys loved the host Mikey! He was awesome and really kept the boys entertained. It was nice to sit back and have everything taken care off :) definitely recommend!

  • 5/5 Isaac Annan J. 1 year ago on Google
    Great customer service, friendly staff, an overall fun atmosphere everytime I go here. My toddler daughter loves jumping on the trampolines and going down the slide. It's good value session prices. I wish they had more locations on the Gold Coast especially since I live in the Northern Gold Coast but still worth the drive down especially on rainy days and best going when it's not school holidays. 10/10 I give Bounce Inc. Keep up the good work.

  • 5/5 Josefin 1 year ago on Google
    Booked our sons 5th birthday party at Bounce Burleigh and it was amazing. The host who took the children around was really nice and very good with kids. He had everything under control the whole time. All kids had a blast! It was also awesome that they got to go to so many different areas and not just stay in the same spot. The private party room was also a win and they made sure all presents were put in a big tub at the start and had it moved to the room afterwards. Would highly recommend and will book again. Thanks 🙏🏽

  • 5/5 Stacey D. 1 year ago on Google
    We had an epic birthday party for my 6 year old, hosted by Ryan and he was an absolute gem! It will be such a memorable party for years to come. I highly recommend a Bounce birthday party. I will also note the new Under 6’s area is an amazing new addition, my 4 year old loves it and now the big kids can go from area to area with my 4 year old not feeling left out!

  • 5/5 Mark W. 1 year ago on Google
    Amazing customer service. We were stuck in traffic coming from Brisbane and your staff re scheduled us twice as we made our way down the coast. The kids had a ball and your instructors were great. Best bounce by far we’ve been to in Australia.

  • 4/5 Graeme B. 1 year ago on Google
    Absolute cracker for entertainment on a cool and rainy day at the Gold Coast area. 2 hour package and our 7yo came out exhausted after many many many backflips. Great variety of trampolines and well controlled by the staff (without being over the top) Definitely going back - but not waiting for another rainy day, it's worth it! You will need to book in advance Nov 22: still a great place to take kids and burn off energy

  • 5/5 Mary p. 1 year ago on Google
    Had a very positive experience for 4-7year olds, staff helpful, wasn't too noisy so early time great, staff controlled 1 person per trampoline so no chaos and safe. The only thing was some areas closed but I guess staff shortage. I took our own food, glad I did as having 5children would've been expensive. 2 hours was great timing for this age, they loved it

  • 5/5 Naomi and Rob W. 1 year ago on Google
    Amazing set up for the kids. I was very impressed with all of the staff members at Burleigh Bounce. My friend and I watched as a young male staff member enthusiastically ran around with the kids in the Ninja warrior section, which made their day, while also not missing a beat helping children as needed and all with a genuine smile on his face. As we were leaving, he was in the toddler section laughing and making funny faces with a little girl who was delighted. He was pure joy and it was refreshing seeing that sort of persona- great role modelling for the kids 👏 👏 👏

  • 5/5 AussieSoldier 0. 1 year ago on Google
    My son is 6 and has level 3 Autism. He loves jumping around the house and on his trampoline at home, naturally we thought bounce was a great place to take him. We thought he may have trouble given the new environment but he has been getting better with handling new things. I paid for an adult ticket and a child above 110cm ticket. When we arrived my son was instantly uncomfortable and upset, their where alot of people and lots of noise and his mother and I decided we couldn't stay and we had to leave. We had not even walked in the front door, he became upset just outside. I went to speak to someone at reception (I wish I had taken her name, she was lovely), just to see if their was any sessions that weren't as busy. She advised me that around 6pm was quiet, unfortunately that time doesn't work for him. I showed my ticket confirmation email to the lovely reception attendant and she gave me 2x passes to use on another day. We have discovered that my son is not ready to go their yet but my niece and nephew will make use of the passes. I could have lost my money and in all seriousness its my issue if that happened as its not bounces fault we couldn't enter. 10 out of 10 for wonderful customer service

  • 5/5 Paul L. 11 months ago on Google
    ALL the young staff at Burleigh are so wonderful! When I mentioned my little boy is Autistic and they noticed he was playing by himself, they gave him some attention and were so kind and friendly to him. They just gave positive, respectful encouragement - one of the guys did some races with him on the long tramps. And the staff interacting with my 4 yo daughter were so positive and fun too. It’s a really safe and fun space for the kids. We have signed up for Bounce Squad!

  • 5/5 Maria C. 1 year ago on Google
    Took 7 of my grandchildren to this venue. Their ages ranged from 2 to 13. Greeted by smiling courteous staff upon arrival and quickly kitted out with socks and bands. I liked that they were strict on the safety rules and ever watchful of the players yet still encouraged everyone to have fun. The children all had a wonderful 2 hours of fun and activity.


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