I left the hospital with more trauma. Majority of the nurses were incredibly kind and really good at their job, up until I started showing symptoms of my mental health. I was there for a little of a month and during my stay I came to the realisation that this hospital isn’t for patients with proper mental health needs, it’s a hospital for adults who need to escape their life for a few weeks, so basically a vacation! The session that run are basically designed to help the average adult who is stressed out or for someone with low self esteem, not someone with crippling depression, personality disorders or trauma. When I started becoming high risk again, a nurse verbally abused me by calling me “stupid, “a baby” and an “attention seeker”. That nurse just reminded me of the stigma around bpd in particular. I ended up being kicked out of the hospital in the middle of the night and I wasn’t even sent (or recommended to go) to the public hospital despite it being incredibly clear that I was externally high risk, unstable, and lacking capacity to make my own decisions. But with all that being said, it was a lovely facility with pretty amazing nurses that I will be forever grateful for! They made me feel ok to be struggling and most importantly, they made me feel safe to be myself which I really really appreciate! I just wish there was more awareness with the staff on what to do when a patient is in need of actual help!

I've had four admissions to Robina private in the last two years. Each time it's gotten worse. I would've given them a 5 star review two years ago. The amount of nurses on during the day has been halved since 2020, leaving patients with very little, if any, time to have a 1:1 check in with them. The managers and CEO will always vehemently deny this. This is the fault of management, and when I escalated this issue, I was told it was the nursing staff who should be able to handle their (unreasonable) workload. 3 nurses on a 30 bed floor? Disgusting, unfair to the nurses AND the patients. The nurses pull more weight than anyone. Since the last CEO left, the hospital has significantly declined in quality. The only thing that stayed the same is the food, which is great and thanks to the wonderful chef. During my last admission a patient came into my room which someone else witnessed. This patient already admitted to entering someone else's room in a different facility. The NUM only offered for ME to be moved to a different floor, not him. They refused to discharge him even though he had violated the safety and privacy of another patient. The Australia Charter of Healthcare Rights states every patient has a right to feel "safe" and "respected", neither of which I felt. The hospital told me he was too intellectually impaired to understand his actions. If so, then put him in a facility equipped to deal with intellectually impaired people! He belongs in a care home with 24 hour supervision, not a private hospital with vulnerable patients. It was disgraceful and the experience eroded all the trust and security I felt within Robina Private previously. This patient exhibited even more disturbing behaviour after, they never forced him to leave despite other patients also feeling violated by him and having their care impacted. Shame on the management for forcing me and the other patients through a genuinely traumatic experience here. It makes me sick thinking about it. The stars in my rating are for the nurses, the food, Jodi who runs pet therapy and my psychiatrist, that's it. The only reason I'll continue to use this hospital is for my amazing psychiatrist. I wish he was in independent private practice so I never had to come back here. Most of the nursing staff are great but I simply will never trust this hospital to prioritise patient's safety again. Bring back the old CEO.

Wanted to bring my dogs to see a friend staying at the hospital but we found the cigarette smoke too much to hang out out the front as we planned. No way were my dogs going to breathe that in. My friend says she likes this hospital but everyone accepts staff pretending they don’t see it. Belmont hospital isn’t as nice but the illegal smoking area is away from entrance which I prefer.

This place is a revolving door. It’s only the same patients in it 365 days of the year. It’s almost like they only half treat you so your always going back for help. After 3-4 admissions my Dr then refused to take me in as an inpatient in a crisis stage because he wasn’t receiving the $450 outpatient appointment fee every month. The food is shocking so be prepared to order Uber eats most lunch and dinners. The group therapy sessions haven’t been changed in years and it’s all on repeat and basic information you could google. The place is full of kids trying to be tiktok famous. Although this would have been a one star if it wasn’t for the nurses Jo, Jackie, Andrea and Kylie. It’s an ok hospital for your first admission. But if you feel you need more help it’s better to look at a different hospital.

Wish I could put a better rating because not everything about this hospital is bad. Massive thank you to the level 2 nurses, Brooke, Kirsty, Anthony, Elanah, Ellie, Tia, Amanda, Fae, Pete and Michael who go above and beyond in terms of patient care. Unfortunately, your stay here will largely be dictated by which psychiatrist you come in under where rules for some are not necessarily adhered to by others. TMS is a wonderful treatment option when staff who are actually trained are on shift. Be aware that most staff here are NOT trauma trained. Despite willingness to work with the appropriate people in upper management your concerns may not always be addressed or acknowledged in a timely or professional manner. Hoping my next stay here isn’t as traumatic and that the appropriate people can reflect and improve on current investigations into inadequate care.

As an inpatient for 5 weeks at Robina Private Hospital, the Aroura Café and Chantelle was an absolute treasure. Every morning Chantelle would make the most delicious latte with almond milk for me with a beautiful smile that radiated warmth. Her coffee was made with love and starting the day off with Chantelle’s coffee was the best start to the day. Better than my meds! Thank you, Chantelle, for being so caring and making my stay that much better with your beautiful smile and cheery attitude along with the best tasting coffee! Robina Private Hospital is lucky to have you.

‼️🚬🤢Hospital staff are not enforcing the smoking policy at all. They ask nicely but that’s it. It’s impossible to enter or exit the hospital without breathing it in. This Hospital is amazing. Only two problems, the first that smokers arealways right outside the entrance and maintenance. I've reached out to management about the smokers and got no response. Secondly washing machines, dryers, coldtaps for water, doors, beds etc are left broken for weeks or longer despite the need for them to repaired asap. For example it's been a week and the hospital still is operating on three washing machines for the entire hospital instead of four (still not enough).

Do not go here. In the beginning it seemed like great help, a place for my Father to get healthy. Sadly the Doctors really were lazy in diagnosing & treating the problem at hand. A few issues here. My father whilst staying here, he had gotten a bladder infection, when he came home being discharged we had to call the ambulance, turned out he needed a serious prostate surgery right away, wasn’t just a bladder infection. Dr Prashanti Veeramachaneni Didn’t catch my fathers life changing diagnosis, she thought he had depression but it took her over a year to figure out he had Frontal Dementia which he would’ve had creeping up for over a decade. He went back to Robina Private for rehab for 3 weeks because he was having trouble to walk & function normally. The physiotherapists said he was physically fine & nothing else to do & sent him home. I kept on telling them that he isn’t fine and he needs help but they said he didn’t need anymore help. He kept on declining & in a few months later he died. They never said that he was in such bad shape that he won’t be able to function at all soon, they said nothing of that sort. They absolutely should have & the fact they didn’t, shows this place didn’t pay attention to my father during the stay or they aren’t very educated. Dr Prashanti Veeramachaneni Would just get very impatient on his progress. My family expressed concern during a meeting with her but the Doctor was only concerned that my father wasn’t trying hard enough to improve from the classes he previously took and would only help him for a further 2 more weeks. She saw him as too much effort & she wanted to move on to a different patient treating him like a number that she wanted to get over & done with. People like this just aren’t cut out to be a doctor when lives are at stake. When he was always going to decline with Frontal Dementia nor did she tell our family that his Dementia was so severe he would further decline soon & be a vegetable. We did all the brain scans. I have sever trauma watching my father go this way & they could’ve done more, be honest & have a plan to help us of these fatal changes that will happen soon to prepare more smoothly & efficiently. After him being a patient for nearly 2 years, you would trust the doctors to do the right diagnosis of something this serious, his issue had nothing to do with mental health issues. With his kind of Frontal Dementia which I’ve learned it never gets better & only gets worse until the end. My Father passed away at Robina public hospital who weren’t accommodating in treating his fatal dementia either. Unfortunately My faith in doctors from this now is a below zero. Don’t have Dr Prashanti Veeramachanen as a doctor. I am not sure of the other doctors but I wish my father had the gold standard of health care & professionalism that he deserved.

I had a consultation with Dr. Elsa, because of a 100 dollar misunderstanding she didn't want to see me. She is a psychiatrist and super unethical. She treats people with mental problems. Then she told the clinic that no psychiatrist would see me. I paid dearly for care, I don't have Medicare, the lack of professionalism made my depression worse. Just warning how the human being is bad. for 100 dollars the person does not want to answer you. because I didn't want to pay a fine for a service that didn't send an email confirmation and I forgot about the appointment, as it takes months to get an appointment. Greed for money or xenophobia? I don't know but it is unethical

Update: changed my rating and I’m starting to think maybe this hospital isn’t so bad, the lady who does admissions here was very kind, empathetic and professional. The hospital has now Found me a psychiatrist that I actually have things in common with as I’m into acupuncture and Chinese medicine, have been resistant to depression meds in the past etc so I now have a psychiatrist who actually understands. I’m deciding to give it a second go :) have a much better feeling this time around as this psychiatrist seems really good and a lot more suited to my condition and into Asian health so we both got that mutual interest there. Providing this goes well I will probably update my rating to 5 stars as whatever happened earlier has just been a misunderstanding and fixed up now. Old review : This hospital gave me a mental breakdown today seriously where do I start. Complete waste of my Time. Firstly, They matched me with the wrong psychiatrist. Nurses and staff were lovely including the admin staff. However the psychiatrist was awful. I got told prior to admission I would be able to leave the following day to attend an appointment I had scheduled and no one seemed to have an issue with it but the psychiatrist said there was a policy with admissions no one could leave for 72 hours. She refused to sign off on my leave which would only be 1-2 hours max. So they are claim they are ‘voluntary’ yet they want to keep you there hostage for 72 hours when u first come in 🤦‍♀️ They have very irrational and controlling psychiatrists who are not willing to compromise. If this was the policy regarding 72 hours that’s fine but we should have been told prior to admission so that we could have made other arrangements like gone in for admission at a later date . The psychiatrist did not build rapport told me my case was complex and there was no therapeutic relationship when I asked them to change psychiatrist they told me this was not possible. We want our $500 excess refund and will be complaining to Medibank because the hospital told us we could leave for an hour or two on supervised leave and attend our appointment prior to admission and when we got there everyone said that was cool then we were told by the psychiatrist she wouldn’t allow it because of hospital policy. Seriously ? Like is she the boss or something ? I’m a free person and I should have the right to attend my appointments that I have going on in my personal life they just want total and simplest control Over us. we signed the insurance paperwork and admitted on that day because we weren’t told about the 72 hour policy, otherwise would have waited. Couldn’t reschedule cause I’ve already rescheduled too many times and had already paid for my appointments. They also matched me with the wrong psychiatrist.Then I ended up leaving within hours of being there and the psychiatrist even recommended there were other options if I didn’t wanna be there like Currumbin or the public system 🤦‍♀️ Jesus Christ… they’re promoting the public system and other hospitals in the area over their own services. Go figure. We Will be complaining about this incident our health fund and ombudsman pretty soon if this is not resolved because of the stress it’s caused me, would really like a refund and an apology from this hospital doubt it’s gonna happen tho. If they really cared they would find a new psychiatrist and be more understanding I don’t connect with her we clash, do they seriously not understand that this has not started off well and therapeutic relationship is very important 🤦‍♀️ Don’t. Think I will want to go back there after all this tbh. I was really keen but not anymore

Hi there. I have been coming to Robina Private Hospital as an inpatient for the past four years for mental health and find the staff professional, rooms always clean and food wonderful. They also have a great CEO. UPDATED 21ST JUNE I have returned to find the CEO Kenny Clarke has left. He was amazing and really cared for his patients. He was approachable and actually listened to the patients needs and got them meet, He will be missed and I wish him all the best

The admin staff need a lot of work. Especially for urgent appts. The dementia nurse was also extremely rude on the phone.

I don’t have words to describe how poorly I was treated last night by the ER nurses. I was throwing up and crying because I was in so much pain, and they left me alone in a bed, shaking, freezing cold for 30 minutes. Then a nurse came in with a pain killer and I told her I wanted to see a doctor, that I felt really really bad. A while later another nurse came in telling me that I was being “rude” to the nurses and that if I continued this behavior there were not going to treat me. Again, I was alone, crying and having trouble breathing, and in so much pain. I told her I just wanted to see a doctor, and then another nurse came in and they both started to scream at me, saying that I was “lucky enough” they were treating me because they were people waiting for much longer than me….? I was also high for the pain killer they gave me, and they were treating me so bad I decided I wanted to leave. They proceeded to tell me, in a very ironic and laughing tone, that I had elevated white cells, so I shouldn’t leave. I say I don’t care, I’m not staying in this horrible place for one second longer. I then proceeded to call my roomate to come pick me up, I was crying so much I couldn’t speak, and while I was trying to stand up, the nurse came in and told me “ok I’m going to show you the way, so you can leave”. I told her I was waiting for someone, that I was feeling very bad and high, and she told me they couldn’t take care of me any longer because I wasn’t a patient. I understand being understaff, I understand if I went on a busy night. But the lack of empathy and human warmth was something that still brings tears to my eyes. In no moment anyone held my hand, told me to breath, offer me water, asked if I had someone that could come pick me up. They couldn’t care less, they just wanted me gone. It was truly truly AWFUL. I felt so alone and terrified.

Went in over December. It was pretty good. There was this one nurse who took the time out of her probably very heavy workload to sit on the floor with me as I spilled my darkest thoughts. Staff were fantastic, at least on level 2 since that was my experience. And pet therapy was the best thing ever

Nice to do work for Aurora to put this new wall graphic up at the hospital for QLD Metal Health Awareness Week

I've just recently been in hospital. My Dr was awesome, the nurses were fantastic and they go above and beyond to make sure their patients are well looked after. The group programs were very informative. Robina Private is a safe place to heal. I had a very positive experience while I was in hospita. I'd like thank the all the Nurses on level 1, all the allied health team, the cleaners and the kitchen staff and all the staff that work in the office and private practice. I'd also like to thank the nurses in TMS. Thank you. Oh and i'd like to mention Pet Therapy thank you for providing this great initiative. Thank you.

I can't speak highly enough of this hospital. All the staff are just wonderful, not just the nurses and doctors. With complex PTSD, I've had several admissions and always found it to be a safe, caring place. Food's great as well!

Nurses are great. However, Dr Penzhorn is happy to prescribe whatever no matter what the outcome. I went from one valium per day, to three, then six, with five repeats. I was a tradesman who operated a vehicle and machinery daily. I lost my licence when I was on six a day. When I questioned the amount i was on, i was threatened. I was also prescribed Ritalin in the last 4-5 months under his supervision. An amphetamine, for an addict/alcohol dependent individual. These people just throw drugs at you. When I questioned the Dr and the CEO I was cut off from Robina completely. Be very careful.

I have had a four week stay at Robina Private Hospital for a mental condition. My time there was fully occupied with meals and morning and afternoon tea and activities and programs. The meals provided were a cross between chef prepared and Mum's home cooking and plenty of it. The Salt and Pepper Calamari was as good as ANY restaurant on the Gold Coast. Participation in all the activities is recommended. From yoga, relaxation, meditation and art therapy, to mindfulness, understanding depression, challenging thoughts, stress management, etc. Every morning, a community meeting is held for anybody to bring up any issues needing attention. Day and night, staff check on you in your room, to see if you are ok. Depending on the individuals condition, leave is given and monitored, for exercise and so on. Our rooms were very nice and well maintained. TMS treatments were administered and the staff there were lovely. Sorry, all the staff were magnificent, and helpful and caring and wanting to make your stay as enjoyable as your condition allowed. I am an individual with no connection to the Hospital or staff. I would be very happy to recommend the Hospital to anyone needing that particular care. Kelvin Mills.

I would like to commend the staff on both their professionalism, and kindness that they show to everyone in this facility. I wouldn't want to come anywhere else.

Every single nurse and doctor brought tears to my eyes how much they cared for me. They were absolutely outstanding and were born to care for people. Thank you so much

My family have all been well cared for at Robina Private Hospital. I was admitted in May 2023 for rehab on third floor and spent 3 weeks being cared for after I was struggling to get well physically and had severe pain and complex osteo arthritis in neck shoulder back knees and feet. I was unable to walk but left in june and was able to use crutches to mobilise and it was great fun with the OT and physio team. I reached all my goals and know this saved my life as i was deteriorating mentally and physically. Dr Jom Jiao admitted and helped me to return home with a referral to a psychiatrist, Dr Manfred Penzhorn. I was so happy to go home and come back in ro work on my mental health. I personally owe this whole hospital and all its staff for the recovery i have made and feel they have really gone the extra mile for me when many others had turned me away. I am feeling hopeful that the team really has the best therapeutic investment in my wellbeing and Ive been given referrals and help to manage my health care strategies as i am so clinically challenging. I have taken some photos im sharing of some of the staff and doctors. I know my care has been of the highest standard and it will be hard to beat this quality of service and the time spent educating me on how to navigate my own mental and physical priorities and manage my pain. The rooms are comfortable and the food has variety but is also close for uber eats if your a fussy eater like myself. Being a patient in mental health for 4 weeks and doing TMS with Dr Penzhorn has also given me daily psychiatric visits from him after his day clinic and when doing evening consultations. I feel so lucky to be here and whatever anyone else says, this hospital and its team are amazing. Ive had bulk billed care with 2 other psychiatrists at this hospital to help my GP with medications and for NDIS reports. They have all been very professional and always delivered compassionate care. It might be that everyone is the right fit but there is a great team here and id have to say the team i have is fabulous. Ive been introduced to Dr Chou who is a pain specialist and provided mri of my knees to look into future options with treatments and best clinical advice to make the right choices. Ive taken a bunch of pics but only have this one for now. I must say this place gives what you put into it and is person centred and im happy to recommend anyone stay here. Its the best care in a hospital ive ever had.

Have continued to follow up after a mental health call for a spouse. Have missed 3 of their calls now and been meaning to call back to let them know all is ok. But I’m impressed with their dedication to continuing to call.

Robina Private is one of the best dedicated mental health facilities. The staff truly care about patients and will do their best to help you.

My wife has been here for a couple of weeks now and I cannot speak highly enough of the staff and the facility. Her serious condition has baffled a few places over the years and the Nurses /Drs and all of the staff involved at Robina Private have stepped up and been so genuinely involved with her in her first time at your amazing place and we are deeply indebted to you all. We can now see a way to recovery for the first time in years. Thank you so much!