CTJ Diamonds and Jewellery image

CTJ Diamonds and Jewellery

Jewelry store Jewelry designer Jewelry buyer Diamond dealer Manufacturer Jewelry manufacturer Wholesale jeweler Wholesaler Diamond buyer Repair service

👍👍 Greg and the team really looked after us! Better price, better diamond clarity, cut and colour compared to bigger retail stores. I had super quick turnaround with getting the ring and it blows my mind every tie when I see it in person. My fiancé is obsessed with it! Thank you so so much and I will... People often mention ring, Greg, diamond, recommend, service, engagement, perfect, team, Leanne, amazing,


Address

37 Upton St, Bundall QLD 4217, Australia

Website

ctj.com.au

Contact

+61 7 5538 3988

Rating on Google Maps

4.50 (50 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 4:30 pm
  • Friday: 10 am to 4:30 pm
  • Saturday: 10 am to 4:30 pm
  • Sunday: Closed
  • Monday: 10 am to 4 pm
  • Tuesday: 10 am to 4:30 pm
  • Wednesday: 10 am to 4:30 pm

Featured Reviews


Frequently mentioned in reviews: ring (55) Greg (35) diamond (24) recommend (20) service (20) engagement (17) perfect (14) team (13) Leanne (13) amazing (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Joshua C. 10 months ago on Google
    Greg and the team really looked after us! Better price, better diamond clarity, cut and colour compared to bigger retail stores. I had super quick turnaround with getting the ring and it blows my mind every tie when I see it in person. My fiancé is obsessed with it! Thank you so so much and I will be referring all my friends!
    2 people found this review helpful 👍

  • 5/5 Angelique M. 1 year ago on Google
    We worked with Janet to create a custom his and hers ring set with a rather soft stone. We cannot recommend her and CTJ enough. Firstly, we’d received a quote from another jeweller for a 9k gold setting, whereas Janet was able to quote us a much better price for 18k! She was super helpful, helping us to refine the little details that ultimately made our rings better than we had originally planned! Thanks so much for your professionalism, speedy turnaround and for not ripping us off unlike other jewellers! 10/10, we love our rings!
    2 people found this review helpful 👍

  • 5/5 Monica D. 2 years ago on Google
    Purchased the most gorgeous ring from the team at CTJ Jewellers. Can’t thank them enough for the amazing service and patience to help me find the right one. Will defiantly be coming here to purchase all my future jewellery, couldn’t recommend this place enough!!
    2 people found this review helpful 👍

  • 1/5 jayden t. 1 year ago on Google
    NOT Happy… I had a sit down with the owner luckily enough to create a rough design of an engagement ring. Was promised to be contacted within a few days in which it was unfulfilled. I rang the store and was promised a call after the customer he was currently with to also be ignored for the rest of the day. Another call the next day from me and another promised contact for the following day. To no surprise, again no contact. Had to call once more today for the same rinse repeat. This time however I am frustratingly told that it is the best that CTJ jewellers can possibly do. Been almost 2 weeks now blinded of my rings process. Disappointing
    2 people found this review helpful 👍

  • 5/5 Julienne R. 4 years ago on Google
    I just would like to say a BIG thank you to C T J Jewellers for making my experience in such comfortable and memorable, What a wonderful experience I had with C T J Jewellers who design my my engagement, wedding and eternity rings made into one ring because my loving husband passed away last year I didn’t know what to do with rings . Leanne and Micheal they brought the ring to reality exactly how I envisioned it absolutely perfect. I such a wonderful experience with CTJ Jewllewers I went back to Leanne and Michael for another special ring. Dealing with Leanne was a real pleasure. She was patient in walking me through the options and michael helped come up with the most gorgeous design for my grandmothers and mothers engagement rings because I had such a wonderful experience with CTJ jewellers I was never stressed or worried for even a second with Michael and Leanne. I will definitely always go to them for future purchases and would highly recommend them to anyone who is looking for quality, custom-made jewellery.
    1 person found this review helpful 👍

  • 5/5 Edward D. 9 months ago on Google
    I have had 2 pieces of custom jewellery built by Greg and the team for the missus and both are absolutely beautiful. The workmanship is flawless and perfect in every way. For any custom jewellery please go and see them as the work they do is impeccable.
    1 person found this review helpful 👍

  • 5/5 Jack H. 7 months ago on Google
    Can’t speak highly enough of Greg, and the team at CTJ. Was great to deal with throughout the whole buying experience. Took his time and was happy to answer all of the questions that I had, regardless of how minor they were. Provided plenty of options, and at no point put any pressure on me to purchase, but gave me plenty of time to think through. Made up a spectacular piece when I had decided, and was prompt with completion and sending it on. Would highly recommend to anyone - can’t thank Greg and the team enough!
    1 person found this review helpful 👍

  • 5/5 Andrew J. 5 months ago on Google
    I have to say the service and professional advice I received from Jermaine last weekend was 2nd to none. If I had any thoughts of buying the engagement ring from any other store but CTJ vanished after meeting Jermaine. He spent hrs with us finding out exactly what we wanted and designing our ring. He was professional and and has a complete understanding of all aspects of jewellery and design We didn't feel rushed or pressured at any time. If your in the market for any type of jewellery I couldn't recommend Jermaine at CTJ any more highly. This degree of service and salesmanship is a lost art and very rare .
    1 person found this review helpful 👍

  • 5/5 Kerryn G. 1 year ago on Google
    Greg n Dianna are amazing I wouldn't go anywhere esle my Engagement Ring is perfect. Thank you so much.
    1 person found this review helpful 👍

  • 5/5 Tyla C. 1 year ago on Google
    CTJ were amazing as they guided me to pick an engagement ring. They were patient as I was very indecisive of what shape stone I wanted. They were transparent and not pushy! I just got my ring and it’s gorgeous. Everything is just what I asked for. Thank you Greg and Dianne.
    1 person found this review helpful 👍

  • 1/5 Hemma A. 2 years ago on Google
    Very unhappy with the service received and quality! My husband was told when he purchased my engagement ring & wedding ring that we would have a complimentary resizing due to me being pregnant at the time, I confirmed that it would be possible once I’d lost my pregnancy weight & was told it would be fine! I then went in for my resizing only to then be charged full price even after explaining we had been promised this as part of the sale no care was given by the manager! The ring also have multiple issue with it, the first was a dull diamond that I had to ask to be replaced and the second was that a diamond fell out not long after having the ring! So be careful what you are promised by this company as apparently they will just go back on it at any time! *Response to owner- I was never informed there was a 12 month expiry for the resizing, this is first I’m hearing of it! I even called up serval times in the first 12 months to check & was told it was fine to wait! I even asked about it when I had the Dimond issue & was told to wait! The cost of the resizing I was told was full price $120 for 2 rings resize, this is already more than other places I was quoted afterwards! The coating was extra but was kindly added in by your nice sales assistant when I was almost in tears in your showroom but was not offered to me by the manager even when the situation was explained! Either way I should not have had to pay because of a internal communication issue on your part! If you lived upto your so called values you would have done even one ring complimentary as promised or even as a good gesture for the misinformation from your staff but I’m left out of pocket, disappointed from the poor customer service & will not be recommending you to my contacts.
    1 person found this review helpful 👍

  • 5/5 Dianne K. 2 years ago on Google
    I am beyond ecstatic with my engagement ring. Janet’s customer service, support and guidance throughout the entire process was fantastic. The team at CTJ created the most stunning ring. I would highly recommend the wonderful team at CTJ Jewellers.
    1 person found this review helpful 👍

  • 1/5 Luke B. 7 years ago on Google
    My wife and I stopped in to CTJ to speak with Greg as we heard that other customers were happy with their service. We arrived at CTJ on a Saturday morning, Dianne greeted us and asked what we were looking for, we let her know that we were looking for a custom made ring made from platinum due to my wife's skin sensitivity to some metals. We looked through the counter to see if there was something similar to what we were looking for (small diamond cluster ring) but nothing really suited, while speaking with Dianne Greg walked over from out back obviously just after a workout (in gym clothes), we explained again what we wanted and Greg advised that it would be best to give him a picture of the ring which we would like to have made in platinum. We asked how much it would roughly cost, Greg gave us a rough verbal estimate and we went on our way. Later that day my wife sent through an email to Greg and Dianne with pictures of the exact ring that we wanted made in platinum, Greg responded to the email stating that he would organise it. After three weeks went by we thought we had better contact CTJ to see if they needed any further information, I phoned Greg directly, he did not know who we were and seemed very confused and flustered on the phone, Greg asked me to explain what we were wanting to have quoted then after a few minutes of searching his emails while I was speaking with him he realised who we were, Greg went on to say that Dianne was handling the quote and she had been on leave for personal reasons ect, he then asked what we wanted quoted again so I handed the phone to my wife. My wife explained to Greg that all the details required for the quote were in the email that was sent to him three weeks ago (which he responded to by saying he would organise the quote), Greg went on to say that there was a ring exactly like the one she wanted quoted in the shop and she did not like it, my wife responded by saying that they were not as petite and the cluster of the ring in the cabinet was nothing like the picture that was sent in the email that was to be quoted. My wife asked Greg if he did not want to do the quote, Greg responded by saying oh yes... anyhow... six weeks on from the original email we still have not heard back from Greg or Dianne from CTJ Bundall. We will NOT be positively recommending this business to anyone. VERY POOR CUSTOMER SERVICE!
    1 person found this review helpful 👍

  • 5/5 Clayton T. 4 years ago on Google
    “I love it, it’s perfect” The words every man wants to hear when you’re fiancé describes the ring. 💍 We went from concept to completion within a week and even important the perfect diamond from overseas during this time too. Special shout out to Leanne for all your assistance throughout this process ❤️ Thanks team
    1 person found this review helpful 👍

  • 5/5 Yvette M. 4 years ago on Google
    After my mother passed I looked everywhere for the perfect diamond to commemorate her life. Leanne, Greg and Janet were the only people to truly listen to and understand what I was looking for;; also I didn’t want to pay exorbitant prices like most jewellers do elsewhere.They found the perfect solitaire for me and designed the most amazing ring which I look at fondly everyday. They are now making a bracelet for my birthday which I gave them free rein to design. I trust them that much to make something special and I know they understand what I want. I can’t thank my Ctj family enough for all of their time, care and compassion.
    1 person found this review helpful 👍

  • 5/5 Emma T. 4 years ago on Google
    Cannot thank the lovely people at CTJ Diamonds and Jewellery enough. I absolutely Love ❤ my perfect diamond earings, they are just stunning and made just for me! You all made my diamond shopping experience one l will remember. I will be back, CTJ is the only place l will ever go shopping to for the The Very Best in fine jewellery Emma T
    1 person found this review helpful 👍

  • 2/5 D F. 5 years ago on Google
    On website for 1 min and left. This is 2018, even though you are not an online store it pays to have a description of the pieces. Cut, colour, clarity, carat and general information. Poor website, lost me. If you went onto lets say a car website.. BMW and the description only said Red BMW , drives well with nothing else to say, what do you think people are going to do. All the best CTJ.
    1 person found this review helpful 👍

  • 5/5 Amaya L. 6 years ago on Google
    I can't express in enough words how delighted I am with my current purchase and the excellent friendly and professional service that I received from Janet. She really made an effort to understand what our needs were and walked us through the process. I would definitely recommend CTJ Jewellery to friends and family! *****5 STARS*****
    1 person found this review helpful 👍

  • 5/5 Mel O. 4 years ago on Google
    My husband and I have had the pleasure of dealing with Jermaine at CTJ for 13 years. He has become a huge part of our journey over the years and we have valued his opinion with all of our pieces. Jermaine always adds an exceptional personal experience and we appreciate his suggestions with all our pieces. We can't recommend CTJ and all the staff enough. From our new purchases through to customisation and servicing they have always exceeded our expectations.
    1 person found this review helpful 👍

  • 5/5 Adam E. 5 years ago on Google
    Excellent service and value. The team including Leanne and Greg were there every step of the way during my journey (confusing at times), of buying an engagement ring. The ring was completed on time and is stunning. I would highly recommend CTJ to anyone looking for quality jewellery at a great price. Thanks again CTJ!

  • 5/5 David L. 4 years ago on Google
    I highly recommend CTJ to anyone looking for an engagement ring/wedding ring or the like. From start to finish Dianne and Leanne had our best interest in mind. Their customer service was exceptional the whole way through, prompt quotes over email and full attention and care whilst browsing in store. We never felt any pressure from them at all, (which is great when your a male looking for an engagement ring! how daunting lol). CTJ were completely transparent with the pricing and quality of the diamonds, they raced around the whole store with no fuss helping search for the right piece that was within our budget. They definitely went above and beyond for us and we ended up saving ALOT of money and getting something better than we expected. We did have to get the ring resized which they quoted us 3 day turn around right before Easter long weekend. We actually got a phone call the next day to say it was ready!! Thank you guys we are very pleased and looking forward to coming back to find a wedding ring.

  • 5/5 Ben B. 6 years ago on Google
    Dianne was fantastic, she helped me choose the perfect stone for my needs, and design the perfect ring for my Fiance. She had a wealth of knowledge and it was a great experience all round. I am very happy, my Fiance is very happy, and I would highly recommend CTJ to anyone looking to pop the question with an amazing diamond.

  • 5/5 Lisa T. 1 year ago on Google
    Thank you Greg and Janet for your beautiful work and support. I highly recommend CTJ to anyone, no matter your budget. They are very experienced and will talk with you, and work with you. All the best to you both.

  • 5/5 J L. 4 years ago on Google
    I have been dealing with CTJ for 15 years and the service is always outstanding.

  • 5/5 Tony R. 6 years ago on Google
    It's a little while now. But as a complete novice in the art of buying a diamond ring I felt that CTJ educated me in a kind manner. They gave me a lot of their time to explain the differences in diamonds. I settled on a diamond and ring design. It was ready on time with no fuss. I really felt I walked away knowing what I have bought and that I paid the right price. On top of that the wife was blown away when I presented it. Highly recommend CTJ!

  • 5/5 Alessandra M. 2 years ago on Google
    I cannot thank Greg and his team enough for helping me repair two special diamond bands. He went above and beyond and explained the work involved. It was a fair and very reasonable price with a five star service. Thank you Greg, I will only shop with you moving forward :)

  • 5/5 Linda B. 2 years ago on Google
    As part of an insurance claim, I was instructed to attend CTJ for a repair. From the moment I stepped in, the service has been incredible. Onsite jeweler that clearly explained the repair process to me & friendly staff. Not only that, but in under 24 hours I've received a message confirming my ring is ready for collection. To me, that is just stellar service! Up until this moment, I had spent 5 weeks trying to get my insurance claim processed & in 2 days they have effortlessly stepped up. I will be purchasing ALL my jewelry from CTJ in the future.

  • 5/5 Chris S. 6 years ago on Google
    Cannot recommend CTJ enough! Their kindness and professionalism made my day and I will definitely go back again and recommend them to others! Thanks for the great service!

  • 5/5 Micheal R. 6 years ago on Google
    I recently purchased an engagement ring from Janet and can not begin to tell you how helpful she was. Janet helped find me the perfect diamond and wasn't just trying to sell me the most expensive one she could. All the staff were very friendly and I will most definitely be back for future purchases.

  • 5/5 Karla M. 3 years ago on Google
    I'm beyond ecstatic! My engagement wedding and eternity rings were made by Greg and his team. I truely have my dream ring. IT IS STUNNING!! Greg sat with me for over an hour designing my perfect ring. Not once was I rushed or felt uncomfortable. The level of professionalism is beyond words. Dianne and Leanne were so lovely and amazing customer service. I'm recommending CTJ to everyone. Do yourself a favour and see these guys. You will not be disappointed!

  • 5/5 Kyle W. 3 years ago on Google
    Great knowledge by the jewellers, helped me select stones for the style I wanted, and hunted for the best price that matched what I wanted!

  • 5/5 Kayhan T. 6 years ago on Google
    Greg and Leanna from CTJ are amazing. They helped me getting the most amazing engagement. Highly recommend to everyone that asks about how amazing her ring is.

  • 5/5 Milijana V. 6 years ago on Google
    I absolutely love my engagement ring and the service Leanne and Greg provided both of us. We will definitely be using them for our wedding rings. Thank you!

  • 5/5 Megan R. 6 years ago on Google
    After being recommended by a friend, I trusted Janet & Greg at CTJ with the repair of my engagement ring. They are amazing, I was treated with respect and kept up to date with the status of my repair at all times. When I collected my ring, it was back to its original condition - and I could even say better than original - after 20 years of wear, this was more than I could have hoped for. I would highly recommend CTJ to anyone who is in need of an amazing Jeweller that cares about quality and customer service.

  • 5/5 Leanne H. 6 years ago on Google
    Choosing the perfect diamond can be confusing but Greg and the wonderful team at CTJ made this experience once to remember. I was able to choose the perfect stone due to their professionalism and caring attitude. Thank you CTJ

  • 5/5 Kirsty D. 6 years ago on Google
    Greg and Leanne at CTJ were incredibly professional and friendly and made the whole experience a wonderful one! They took so much time with me (and my indecisiveness!) and were patient and accommodating at all times. I now have a stunning diamond ring that I absolutely adore! I constantly receive compliments from my friends and family - even complete strangers! I was so nervous about buying a diamond, but the team at CTJ were so knowledgable and caring that it was an absolute dream! Thank you Greg and Leanne!

  • 5/5 Judy C. 6 years ago on Google
    Lovely ring, everyone comments on the heart diamond. They replaced a small diamond in the band when it went missing free of charge.

  • 1/5 Shawn g. 6 years ago on Google
    Couldn't even get in the door. Pressed a buzzer on the outside of the door and had a lady behind the counter already serving someone glance at me, and when i pressed it again after waiting 2 minutes, got an annoyed look from the same lady. I thought i must have gotten there after closing, but at 3:15 Saturday afternoon?

  • 5/5 Ian B. 6 years ago on Google
    Great diamonds at a great price. Helpfull staff

  • 5/5 Glenn W. 6 years ago on Google
    excellent service great staff awesome business to deal with

  • 5/5 Rosie W. 6 years ago on Google
    I felt very welcome by all the staff as soon as we set foot in the door, they are professional, friendly and experienced and not to mention the amazing range of diamonds they offer! I would definitely recommend CTJ Diamonds and Jewellery. We will be back.

  • 1/5 simon k. 5 years ago on Google
    CTJ Diamonds - Scamers!!! Whatever you do do not buy from this place!!! or have anything repaired. In summary: Bought an engagement diamond and ring valued approximately $3500AUD in 2014. The diamond was certified (GIA). I initially checked the diamond with the sales staff and you could view its GIA serial number. Once the ring was prepaired I went back to the shop for final payment. Asked to view the GIA serial number on the diamond set in the ring. Staff initially refused and said I have to come back next day as the ring was not ready. Next day viewed the ring and GIA serial number made the final payment. All good. 3 months later had to repair the diamond in the setting due to dropping the ring. Took it back for adjustment. 1 week later picked up - and my fault forgot to check the GIA serial number in the shop! Tried contacting the store repeatedly about this both phone, email and once in person. Ignored by CTJ. Formal consumer rights complaint has been lodged with Australian Consumer Association ACCC. But CTJ Scammers have got me! Don’t let them get you!

  • 5/5 mark B. 4 years ago on Google
    Fantastic experience with Greg and all the staff! Highly recommend entrusting CTJ for your next special gift for your loved one. I had a custom made 25th Anniversary ring made for my wife and we could not have been happier. It turned out exactly as we wanted, they nailed it! Great experience. Thanks again CTJ.

  • 5/5 M C. 4 years ago on Google
    I am absolutely obsessed with my engagement ring! Thank you so much Leanne & Greg!! I was involved with the entire process from selecting the diamond to perfecting every last detail on my dream ring. I receive compliments everyday!! Amazing service - Highly recommend.


Call +61 7 5538 3988 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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