EMF Fitness Centre Pacific Fair image

EMF Fitness Centre Pacific Fair

Gym Physical fitness program

😠 One of the most, if not pretentious gyms I have ever been to... Staff were fine but the patrons are some of the worst when it comes to gym culture. Have been a member of gyms like Worlds Gym where you get the big bodybuilders but this gym made me feel uncomfortable due to the unbearable patrons. So... People often mention staff, equipment, good, friendly, room, feel, membership, people, charge, Great,


Address

Pacific Fair Shopping Centre, Broadbeach QLD 4218, Australia

Website

emfpc.com.au

Contact

+61 452 533 750

Rating on Google Maps

3.90 (158 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 6 am to 8 pm
  • Wednesday: 6 am to 8 pm
  • Thursday: 6 am to 8 pm
  • Friday: 6 am to 7 pm
  • Saturday: 8 am to 4 pm
  • Sunday: 9 am to 3 pm
  • Monday: 6 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: staff (21) equipment (18) good (15) friendly (15) room (10) feel (8) membership (8) people (7) charge (7) Great (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 kent m. 6 years ago on Google
    One of the most, if not pretentious gyms I have ever been to... Staff were fine but the patrons are some of the worst when it comes to gym culture. Have been a member of gyms like Worlds Gym where you get the big bodybuilders but this gym made me feel uncomfortable due to the unbearable patrons. Some one asked me to get out of his way to "see how good he looks" in the mirror... Would not recommend.
    10 people found this review helpful 👍

  • 1/5 Danli C. 5 years ago on Google
    The coache is racist,she said I can’t come to her class if I can’t understand English.
    7 people found this review helpful 👍

  • 1/5 Mahmoud G. 3 years ago on Google
    Two main concerns: It is not safe enough and bad customer service. For the safety I saw some people sneaking into the GYM and they are not members. I told the supervisor staff and the did nothing about it. The customer service is inconsistent, while they charged me extra $20 to replace a lost swipe card they didn't charge a friend of mine for the same. The sauna is really small and not practical with current covid situation. Only two toilets available so really not practical for a GYM.
    5 people found this review helpful 👍

  • 1/5 Christopher A. 2 years ago on Google
    Very disappointed with the customer service. I left the country last month so I called the gym to cancel my "no contract" membership before leaving, the guy on the phone clearly told me that "it's all good". Today I got an email asking me to pay $263 and telling me that I'm a liar because they don't do it over the phone... Well you did! I know you are a business and making money is your number 1 goal but ripping off people is another thing... you should clearly train you staff a little bit better especially with communication !
    4 people found this review helpful 👍

  • 5/5 Daniel H. 6 months ago on Google
    Staff at EMF Pac Fair are always friendly and helpful! The gym is well maintained and has all the equipment you could ask for. Always seem to have the best workouts when I train here 💪
    3 people found this review helpful 👍

  • 1/5 Sergio Victoria P. 11 months ago on Google
    Rude stuff, incompetent and without values, I ended up canceling my subscription because I was going to work in the mines for a while, so a boy, asked me why are you leaving? for how how ? And started to ask me to many questions to convence me to don't leave and put on hold, so he convenced me, then right before 2 weeks after I broke my collarbone and came to the office in the sling to say I needed to be on hold longer because of that I should rest for 3 months! so they asked me for a medical certificate because otherwise they didn't want to! I think that in a business the client comes first and it seems disrespectful that they didn't trust me but anyways even so, I gave them the medical certificate and when they felt like it they started charging the weeks, I sent them a message saying that it couldn't be that I'm off work, I'm not working and I can't go to the gym, I gave them another certificate from the hospital and they tell me that they don't want to give me my money back and from now on they won't charge me 🤦🏼 but already took my money and couldn't join it, they have charged me face to face when they didn't I have been able to go to the gym and they do not want to return it to me even by providing them with the documentation that they ask for. I am really disappointed with the values ​​of the company. I will certainly not recommend the gym to anyone, the staff is also very incompetent. At least they should give me two weeks free, which is what they have charged me for! I really feel cheated by the gym and not valued when I have been a client of theirs for 3 years. They should look after the customers but they don't even care! Not happy with the service
    2 people found this review helpful 👍

  • 1/5 Francesco P. 9 months ago on Google
    This gym in not gay friendly! After two years of membership I found myself forced to end my contract. Been verbally abused by a trainer, and really felt that the situation could escalate easily. Definitely wouldn’t recommend this gym to anyone being part of the LGBTIQA+ community.
    2 people found this review helpful 👍

  • 1/5 Melanie L. 11 months ago on Google
    The RUDEST front desk staff I have ever encountered in my 15 years at the gym. The guy that can’t even say hello or politely greet members as they walk in. Lovely way to start people’s morning (NOT). Every day I walked in on my trial, I was looked at like what are you doing here had to remind them everyday I was on trial. The most unfriendly gym I’ve been to. Because of him all 3 of us walked out the door mid sign up because of how rude he was to us. Management need to consider all the reviews about their unfriendly staff and do something about it If they want people signing up.
    2 people found this review helpful 👍

  • 1/5 Daniele L. 9 months ago on Google
    The most rude and closed minded trainers/ front desk staff I ever encountered. After two years in this gym, and been once again abused and bullied it’s time to end my membership for good. It’s unacceptable that a company allows this type of behaviour. Simply not acceptable.
    2 people found this review helpful 👍

  • 5/5 Matt O. 6 months ago on Google
    Great Gym. Good Equipment. Friendly team lead by Izzy at the front. Can get a little busy at peak times. Although, I could think of worst places to be then being at EMF when it's a bit hectic.
    2 people found this review helpful 👍

  • 1/5 Thc 5 years ago on Google
    Staff are friendly but unfortunately the size of the gym and the culture makes it unbearable. If you come during peak times and when there is a class running, good luck finding any use able floorspace (even just to stretch) as the gym is very small. Also the people training here make the environment feel very uncomfortable.
    2 people found this review helpful 👍

  • 1/5 Joshua C. 2 years ago on Google
    Defensive contract post sales care or should I say, (don't care), will sue you and ruin your credit rating which I love because I'm just as litigious and will defend my position. I acquired an injury which was alerted to staff then completely ignored on the record (Duty of Care? hmmm). Removed services from membership, Sauna and Steam room not functioning as well as classes.
    1 person found this review helpful 👍

  • 1/5 T P. 2 years ago on Google
    Please do yourself a favour and do not join any emf centre ,I joined Robina you will never get out of a contract , been trying for over 6 weeks , numerous emails , and even though my account and my 17 year sons where ment to be put on hold 6 weeks back they have continued to try and charge , I believe it's well over $300 now , and they will not be seeing a penny , because it's there fault , and not ours they are a scam spread the word
    1 person found this review helpful 👍

  • 3/5 Peter H. 5 years ago on Google
    Has a sauna and a steam room which is really good and relaxing . Its a good place with good equipment and friendly staff but there are alot of clicky groups that go there and alot of show ponies with fake personalities
    1 person found this review helpful 👍

  • 5/5 Graham C. 1 year ago on Google
    I called in to ask how to navigate the 400 shops.He showed me how to get to my destination.Thankyou much appreciated.
    1 person found this review helpful 👍

  • 1/5 Tim Button The Client Attraction S. 2 years ago on Google
    Just went in to EMF to sign up as a new member. The guy behind the desk was simply not interested. You’d think after the past 18 months of trade a gym would be happy to have new business? Try harder EMF if you want my business
    1 person found this review helpful 👍

  • 5/5 Brett A. 2 years ago on Google
    Loving this place. Keeping me fit and sane. Great people with great attitudes. Killer workouts with the full variety of equipment
    1 person found this review helpful 👍

  • 3/5 Kristine C. 1 year ago on Google
    my partner and I paid to train for a week and on our last day, we were told by one of the staff members that our week membership would be extended by a day. upon arrival for our *new* last day to train, we were informed by her supervisor that this shouldn't have happened and subsequently would have to pay for the day (albeit we were offered half price). we were disappointed and inconvenienced. overall, good facility but poor communication. in the end, we decided not to pursue the day offer at half price or to join this gym.
    1 person found this review helpful 👍

  • 5/5 Bruno C. 4 years ago on Google
    all you need in a gym..
    1 person found this review helpful 👍

  • 5/5 Anthony M. 6 months ago on Google
    Love this gym! Always such a great vibe and never too busy and big enough to always have access to the equipment you need
    1 person found this review helpful 👍

  • 5/5 Phillip (. 11 months ago on Google
    Great gym and friendly staff. Very helpful. Lots of different equipment and respectful patrons.
    1 person found this review helpful 👍

  • 5/5 shanaya s. 4 years ago on Google
    Best gym I’ve been to by far! Definitely look into getting personally trained by Jesse Jay, he will help you reach your goals and train you unlike any other pt!
    1 person found this review helpful 👍

  • 5/5 James R. 4 years ago on Google
    A very clean and modern gym that has everything you need. A little busy and congested during peak hours but apart from that it’s a great facility!!
    1 person found this review helpful 👍

  • 3/5 Gregory A. 5 years ago on Google
    Good equipment, most staff are friendly. Some ignore you. Small space. Modern, kept nice and clean. Would recommend a posing room. Not for myself but for majority of the guys and girls taking up room in front of the mirrors looking at themselves. More 'fake things' than you'd see in a strip club. The members can make you feel uncomfortable. Can't blame the gym for that I suppose unfortunately that's just the atmosphere. Been there 18 months. 18 months was enough.
    1 person found this review helpful 👍

  • 2/5 Louisa M. 5 years ago on Google
    The good: Wide range of machines available. Group fitness instructors are knowledgeable. Place is clean and has air conditioning. The bad: The place is always busy - good luck finding the squat rack empty. It is a very crowded and small gym. Also quite expensive - $60 for a 1 week visit with 24hr access, whereas at home in Auckland (a larger city than the Gold Coast) it's $15 p/w for a similar sized gym.
    1 person found this review helpful 👍

  • 3/5 Adam G. 5 years ago on Google
    Well equipped, friendly staff, will often give you tips even when not on duty. Pleasant environment. Music not my cup of tea. Needs a) lockers that work b) more than room for 1 man to change at a time. There is little point in a steam room if you can't get changed...
    1 person found this review helpful 👍

  • 5/5 Liana F. 5 years ago on Google
    Awesome gym! Really high quality equipment, it’s nice and clean. Staff are super friendly and its a really cool gym that was lots of people but you can still focus on your own training
    1 person found this review helpful 👍

  • 5/5 Geoff O. 3 years ago on Google
    Good gym, variety of memberships to choose from.
    1 person found this review helpful 👍

  • 4/5 Kay S. 1 year ago on Google
    Great gym! Liked the sauna. The location is very convenient. Not enough gym equipment though, quite overcrowded.

  • 5/5 Calibration 1. 1 year ago on Google
    Very friendly staff, so nice to be greeted with a smile everytime I come here. Modern equipment as well.

  • 5/5 Jemma 5 months ago on Google
    I have been a member of EMF for 3 years now, and recently moved close to the Pac Fair gym. I have loved being able to still attend Aerial and Hot Yoga classes - the instructors and awesome and we have a great community feel!

  • 5/5 Nicola de W. 1 year ago on Google
    EMF never disappoints! Whether you're after functionality or strength training, EMF has it all 🙂 the staff are always willing to assist and the equipment is maintained well! Happy customer!

  • 1/5 Seergietee19 1 year ago on Google
    The music is horrible if you forget your earbuds you can't work out sometimes they put in the weight room music for cry... The should change the music lists... This is important to have a good mood to work out hard, I don't want to feel I am in a romantic dinner

  • 3/5 Luis H. 9 months ago on Google
    Update: The owner has reached out and offered to resolve this dishonour fee issue, thank you My mother, I and my older brother are members of EMF Pacific Fair, but every month there have been serious issues with the payment process. Despite the fact that we have the monthly payments on-time and successfully, my mother was still charged a dishonour fee. This is not the first time, but the 3rd and 4th time throughout the duration of our memberships. Last couple months, the EMF staffs were more responsive and helpful around this issue, as they have written email to the direct debit companies on our behalf to refund the dishonour fee $4.40 to my mother's account. But today 21th June 2023, when I visit EMF Pacific Fair, the onsite staff and the manager refused to help us with contacting the direct debit company, and instead blame the responsibility on us to contact them. My family is very upset and disappointed at the lack of support and responsibility from EMF Pacific Fair to rectify this issue, This incorrect fees charging problem should have been your responsibility to resolve for your customers, it is unacceptable to push it to your customers!

  • 1/5 jason G. 1 year ago on Google
    My wife and I went in for a free 3 day trial that was advertised online and was told it didn’t exist. They sold us a $10 trial and when we walked out a few minutes after entering because we didn’t like the atmosphere. The front desk employee was rude and couldn’t believe we didn’t like it. He also did not give us a refund and was very cold with us. Horrible customer service.

  • 5/5 waan h. 1 year ago on Google
    This place also definitely works. Im way more attractive since going there 😅

  • 5/5 Ana S. 1 year ago on Google
    Amazing Gym... I love here❤️✌🏻

  • 1/5 Brooke T. 9 months ago on Google
    Most overpriced gym I’ve ever been to, was charged 2 week membership after canceling my membership. Haven’t used the facilities for over a month now so very disappointed that I still have to pay even once I have cancelled, I can’t afford to go why do they think it’s ok to charge once I’ve canceled/ left

  • 3/5 suleman t. 11 months ago on Google
    For god sake please change 70s and 80s jazz and kids song it feels like i am in some 10 year old kid’s birthday party, like you guys running gym or birthdays?

  • 2/5 Bisheng Z. 5 years ago on Google
    Nobody answering the phone, I wanna look a place to get training

  • 3/5 Sjuzana S. 4 years ago on Google
    Really crowded, not much space to move around and machines are super close together... It was ok place, machines are new and place looks clean...you will get your workout done but just not the best in my opinion...

  • 3/5 josh p. 4 years ago on Google
    Good equipment, nice staff.... but the music.... Wow, i felt like i was at an 8 yr old girls birthday party, absolutely horrific.

  • 5/5 Hana H. 4 years ago on Google
    Been at this gym for nearly a year. The staff are always really friendly and it’s a good environment where I feel comfortable. The equipment is also really good (and modern) and the facilities are great (sauna, showers etc).

  • 5/5 Greg B. 4 years ago on Google
    Not gonna lie it’s one of the better gym I’ve been to I loved the experience.

  • 5/5 Becky T. 3 years ago on Google
    EMF JUNIOR PAC FAIR (Level 1 next to BIG W) Amazing Facility for your children to come and have fun day out! Clean, fun and friendly staff. Supervised play is a great option to do a shop and drop $30 per hour per child Birthday parties also now available! Junior memberships also COMING SOOM! 😊

  • 1/5 REDSTAR W. 3 years ago on Google
    I have Contact them i have cancelled my membership 3 years ago. Recently i found them still charge me. I am lodging an dispute. And they dont care just charge me all the time. This Centre never ago as they will charge Without your authroisarion.

  • 4/5 aussielozzy 3 years ago on Google
    Great fun for kids with lots of different areas. The staff at the front counter were friendly and helpful. $15 for unlimited play was excellent and the $5 for the grip socks was reasonable. There was a large amount of rubbish around one of the bins right near the entrance for the almost 3 hours we were there which was a bit off putting.

  • 5/5 Camila J. 3 years ago on Google
    This one is definitely good! Just waiting to open the new fitness room for more classes. I hope they'll put aerial in this unit 🙏

  • 5/5 Kiah F. 4 years ago on Google
    Clean, modern feeling. Thoughtful amenities like a sauna and steam room go a long way. Bathroom sinks could be a little wider, but the waterfall style shower heads feel fantastic. Brad in reception is helpful and an overall gem.

  • 5/5 Avelin D. 4 years ago on Google
    Perfect place

  • 5/5 Daniel F. 4 years ago on Google
    Has most equipment you would need

  • 3/5 Christine D. 4 years ago on Google
    Awaiting response to my complaint

  • 1/5 Roy N. 4 years ago on Google
    Not a good vibe, too many show offs plus can barely use an equipment unless you go 12 midnight gym is all yours.

  • 5/5 Hayley Di N. 5 years ago on Google
    Fantastic facilities and amazing location

  • 5/5 范凱然 5 years ago on Google
    (Translated by Google) Have clean bathroom equipment (Original) 有乾淨的衛浴設備

  • 5/5 Brandon M. 5 years ago on Google
    Great equipment friendly atmosphere

  • 5/5 Llewelyn T. 5 years ago on Google
    Clean,friendly,professional and fun

  • 5/5 Andrew W. 5 years ago on Google
    High quality equipment, friendly staff, awesome training environment!

  • 5/5 Fern B. 5 years ago on Google
    Amazing facility!

  • 4/5 Kris S. 5 years ago on Google
    Great place to train! Somethings could improve but it covers the basics.

  • 2/5 Jeremy W. 5 years ago on Google
    EMF has exorbitant joining fee, inflexible contract terms and nothing special in terms of equipment or classes. Lots of better gyms on gold coast...

  • 3/5 Riannen W. 5 years ago on Google
    Quite a small gym. Gets pretty crowded pretty quickly. No room for HIIT training if there is a class on.

  • 5/5 David D. 5 years ago on Google
    I only enquired here i did like but joined in another another location which I love. It has a pool which is awesome too. Staff seem great but not sure about the trainers yet, i will get back to the reveiws when i meet them.

  • 5/5 mohammed s. 3 years ago on Google
    One of my favorite gyms! Clean, spacious and kind staff.

  • 5/5 Wayne F. 5 years ago on Google
    Get those pounds off here so easy and relaxing place

  • 5/5 Arka B. 5 years ago on Google
    Good place


Call +61 452 533 750 Open on Google Maps

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