Been going to this gym for years even before when it was called fitness first. Very disappointing since its changed to goodlife there is no new equipment, the cleaning standards have dropped dramatically. And all members pay different rates I pay over $50 a fortnight and others pay around $30 or below. Do not recommend this gym there is green algae growing around spas and rust everywhere in pool area.

My second attempt to trial this gym. Although it says online 3 day trial pass, and after one trial session the lady behind the counter gave me a card to bring back for second trial session, a new lady behind the counter (asian, mid 40s) would not let me in to trial without paying $25. Inconsistent messaging means they lose a customer looking for a long term gym, also will obviously tell all in the market for a gym to avoid this hell hole. Note, above was after rude experience my first time visiting FF MW where u was made to feel like a piece of dirt for wanting to 'trial' before becoming a member. Thanks for nothing FF... I hope your staff begin to understand what customer service is at some point...

The classes are great! The instructors, Alexandra, Craig, Aaron and Richard, are amazing and push you to your limits.

Super packed, you can barely move in there. The equipment is also fairly old. I think you can find a better gym for the price somewhere else on the GC Never tried the classes however

I use to travel around Australia for work and iv been to almost every fittness first in Australia. with out a doubt the mermaid Waters fittness first would have to be the best one iv even been in. From great stuff to excellent equipment. The facilities in the relaxation room the best iv ever seen. Iv been a member for almost 3 years and definitely looking forward to many years to come 👌👍😊

Been going here for over a year now and since Goodlife took over it went from bad to worse. It's really hot, you can hear people complaining about it while you're working out. By the afternoon the gym is a complete mess. The facilities are really dirty and smell. And it's super crowded in the afternoon.

GIGANTIC ISSUE, with toxic masculinity. Update: the manager Erich had the audacity to call me up, but not out of concern for women at their gym, but because of their concerns for their business and damage to reputation. Perhaps being proactive in dealing with such issues might serve Erich well.

Really want Goodlife to do well here and I want to change this to 5 stars...mens change rooms need a good scrub- never any soap in the dispensers, which is a simple thing...come on Goodlife-spend a bit of money on the place- it needs it. Long and loyal member here and I love Fitness first and now Goodlife :)

Money hungry

I've been going to this gym for almost a year. We didn't have any changes after he started calling Goodlife. It just went to much worse! The gym is so crowded, very dirty, horrible service and disrespectful members (no rules, carrying huge bags to hold equipments, also members not sharing equipments). Too many negatives to report, but I won't waste my time, I just hope my membership ends soon. Clearly I do not recommend this gym.

I’ve been a member of FF since it opened and I still love all the classes and facilities especially Hot yoga with Nat and Maya. My favourite class is pro cycle with Craig, love that class!!! It’s one I can’t miss, just wish there was more of them. Karen’s Cycle class is another favourite, I get the most out of both those classes and have been doing them for years Now. ❤️

Joined on a 12 month contract in 2020, now at the end of 2022 I’ve been told I have to give 30 days notice to end the contract. The loyalty I did have for that whole period clearly meant nothing. Doesn’t seem to be much money going back into the gym, has deteriorated since 2020. Really disappointing, I would have liked to have returned in the future but now I definitely won’t be.

Gym itself is okay, but when it comes to staff…. Look, i called to pay and close my account a month ago to be told that the system is down and they will call me back, all this time i received no phone calls and continued being charged. I called today to do the same thing just to be told that they will call me back and that hasn’t happened yet . Well i will not be calling anymore, i will take this case even further so I don’t have to pay an extra cent to you because i am being charged since last month where i wanted and tried to cancel. Your failure into closing my account falls into your hand and so i refuse to pay any extra fees when i wanted to cancel my account last month (and should been able to) . Plus i live in Sydney and I don’t even use your facilities. Farewell Goodlife, i never had so many issues closing an account with a gym before.

The gym itself isn’t to bad, but the management is terrible, I had to call over five times and visit them in person to have my cancellation processed. What a waste of my time and also a waste of their staffs time, if only things were done properly the first time!

All the instructors are so motivational especially Craig on Wednesday night RPM. He just knows how to get the best out of you. I always leave his class feeling like I can take on anything. Thanks Craig.

Ian's hot yoga classes are my fav. His knowledge and dedication to teaching yoga makes for a strong power yoga experience which is always challenging and fun. I also love love love Lois and her beautiful hot yoga flow class on a Monday.

An excellent gym with expert fitness/motivational instructors:):) Many thanks to Karen & Amanda for an excellent 'Tour de France' RPM/Marathon experience. Challenging all fitness levels & socially interactive:):) Thanks again for a great work out:):) Sue & John

Addicted to cycle classes! 5.30 am starts I get it all over and done with! Great instructors and a great experience as it is eclectic group of members that are not only insta famous or big beefy dudes but regular people of all ages and sizes getting together for their various reasons. I am loving it !!

I have been a member of Fitness First for a number of years now and think all of the instructors are brilliant. A big shout out has to go to Louise though and her Fusion/X-Train class on Monday mornings. So great to have a class that has a mixture of cardio, weights, balance and core. Music is always fun and Louise has such great energy. Wonderful way to start the week with her class! Thank you

Ian is my favourite hot yoga instructor.. always strong with a sense of humour... Mya is also a fantastic instructor, upbeat cheerful and always smiling..

Loved going to Zumba with Raylene, she is a great instructor and using the spa afterwards is a treat as well 🌟

Lovely staff and an amazing team of instructors.

Having read mix reviews, decided to check out the club myself. The gym floor is made up of majority Technogym equipment - one of the better labels in the market, it has two studios, one of which is heated for hot yoga, a lap pool, a spa, a steam room and a sauna. The down side - the change room/shower is dated (late 90s) and the lockers are rotting due to the moist. They have tried updating the pin loaded equipment with cheap and inferior Chinese built equipment by Matrix (Anytime fitness has better range of Equipment if you like pin loaded). The main studio has rubber flooring - which I am not a fan. It's cheap to lay though. I am surprised this club is a fitness first - most of the fitness first has higher standard. I would still rate the club 4 stars because of the range of services it provides. I hope fitness first has in mind to update this club.

Love this gym and the classes offered. In particular Craig and Lana's ProCycle and RPM classes. I find these 2 trainers SO inspirational.. they really push the class hard to smash those calories and goals taking our fitness to the next level, which is exactly what I am after ! I always leave feeling incredible. The scheduling of classes are great time ways and suit the days of the week, you can always find one to jump into. All staff are super friendly and helped me set up for new classes I hadn't tried out yet, you just have to ask :) I'd highly recommend this gym, to anyone, I got a great membership deal.

I have been a member of fitness first Mermaid Waters for about 10 years. I love this gym because it has everything I want from a gym. It starts with the smiling staff behind the front counter who always give a warm welcome each time I walk in door. The facilities are excellent and the variety of classes available is awesome. I frequently do the small group training classes which provide a great workout in only 30 minutes. I also enjoy the yoga in their purpose designed yoga studio. All the trainers - whether on the floor or leading classes - are very professional, helpful and encouraging. To me it feels like a home away from home. Alice Prigoone

Craig and Richard are the best instructors at the gym. Both with the right mix of sass and motivation that always makes the ride worth while.

Been there over 10 years since fitnes first. It's getting too crowded and dirty now. Air quality is also a big concern. Management seems to be a problem. However, receiptionest is great

Four weeks iv been here now and the spa has worked once. Today the spas are closed the steam rooms are closed the sauna doors and broken and the hairdryers dont work. Money well spent.

This gym is absolutely fantastic! It has a variety of workout equipment and classes, and the staff are so friendly and helpful. I always look forward to my visits here and leave feeling energized and motivated. Highly recommend this gym to anyone looking for a great workout experience! 5 stars! I have been fortunate enough to create beautiful friendship with other community members. Do not forget to try out the hot yoga divine classes, l love them💕💕❤️❤️💓 Staying healthy has been made easy for me now. Thank you Good Life GYM🏋️‍♂️ 🏋️‍♀️ 💕

Emailed to request cancellation of membership - had no response. Called the centre, was told to get a medical certificate and bring it in and it would be cancelled- was then told the letter was inadequate and needed an end date to my medical condition, got a new letter, then told again this letter may not be accepted by head office. Worst experience in trying to cancel a membership and unnecessarily stressful. Still not sure if my membership has actually been cancelled yet!!!

I've been going to this gym for nearly a year and love hot yoga classes in particular. My fave instructor is Lois on Monday's!

I’m literally there 3x a day! Weights first and then what ever class my favorite instructor Simone is teaching! (She keeps calling us ‘beautiful people’ in class - thank you, I’ll take that!) Night time I usually head back to hit up her pilates or another ABT! Hot yoga is my new favorite thing... all offered in the one place! So convenient, thanks Fitness First Mermaid Beach

A bit unhappy with fitness first for the first time in 10 months. The ladies shower didn’t have hot water this morning, which usually wouldn’t upset me too much except the inconsistency of malfunctioning features is too reoccurring. Whether it’s one of the gym floor water fountain, air bikes, treadmill, or perpetual out of order showers, there’s always something not working. For a luxury, high price point monthly membership, this fitness first has really left me unsatisfied. I should also mention there is something growing in 2 of the 4 lady bathroom sinks? That’s more a testament to hygiene than features. I should note that I come to this gym regularly, and this is the first time I’ve been upset with the standard. As my yearly membership is due to expire in a few months, I am considering switching to EMF as membership pricing is a bit less expensive and I’ve heard good reviews regarding equipment availability and functionality. If you too are thinking of subscribing to fitness first, I’d encourage trialing at Other gyms prior to contracting.

Longtime member and very happy. Great Yoga selection - high quality teaching staff - shout out to Craig, Judes & Libby - world class teachers. 🙏🧘🏻‍♂️ Great facilities and friendly staff.

A big shout out to all the trainers. Alex, Amanda, Maya, Rachel and Ruth, you rock my world. Love the energy and the instructions. I really recommend this centre.

Ian's Yoga class is my favorite class! He is the best ever Yoga instructor I've experienced. No matter how hard day i had at work, I feel much better after his yoga. His class is such a challange for me though. I would not miss his yoga class on Tue and Thu evening. Thanks Ian.

Severe, shocking mould smell. Should really attend to that bcos bad for ppl with asthma and autoimmune illnesses especially. Lovely staff. Equipment reasonable.

Love the friendly atmosphere of the morning classes with Nath (BodyPump & BodyAttack) and Maya (BodyPump). Great stuff guys... And thanks for your enthousiasme and motivation even at 5.30AM 😉

Professional and friendly... great members, great trainers

I feel that Libby from Body Balace class is simply Awesome!!

I’ve been coming for over 12 years fantastic between the two fabulous gyms 🌈mermaid Waters ur Aqua amazing 💕Libby ur body balance and yoga fantastic and u too Raylene ur Zumba amazing all the instructors and friendly staff make this my second home 💕keep up the great work 💕❤️❤️

Wonderful staff. Best gym.

Love Libby Howard and Raylene Joyce .. best instructors .. 👌

I have been a member for nearly 2 years I love the aqua classes particularly Helen she is so much fun and Monique does a fantastic class as well. I also love Frooky she is great whether it's basic training or Pilates and love Karen's Pilates as well.

Average facilities, staff aren’t friendly or welcoming

Love this club. The nice fresh light and purpose built facility is very motivating with nice energy and vibe. Awesome instructors and huge timetable to suit all types of people. Members and staff very friendly and feel welcome. Highly recommend this gym + best part is the hot yoga, pool, huge timetable and you get to train at the sister club Fitness First robina so you get access to 2 clubs and timetables for price of one. Very experienced professional team of instructors + trainers

Been with Fitness First since opening and have to say Craig is the most motivating instructor in cycle class. Great music and a great workout!!!

Thanks Michael for answering the feedback card. I think any good manager will do this. I like the gym and addressing feedback shows a gr8 care level. Well done. To review its crucial to give a 5 rather than a lower star and when something is said to be dealt /dealing with then the outcome of good communication is key. 🖒

I have been going to Natalie's hot yoga for about 2 years and have been really enjoying her classes. The classes are vinyasa and have many variations. It's so good to start the day with her classes!

Whatever you do, don’t get on their call list. An acquaintance put me on their list (without permission) to get a cheaper rate and they’ve called or text everyday for what feels like forever (must be about 3 weeks). Definitely feels like the customer is money to acquire, rather than a person to help.

Pretty good gym. Quite dated in terms of the decor and locker rooms but other than that, solid gym with good facilities e.g. pool, steam room, sauna and hot tubs.

I loved the gym and Alex was terrific , 😊 it's a top notch gym and staff are friendly and helpful

Love the staff there. They always go out of their way to welcome you no matter how busy they may be, They're also very helpful. Good equipment and facilities. The only negative I can come up with is that the saunas aren't always working.

I hate gyms. However, I like this one because it has a great pool area with two large hot tubs (that are actually hot) Also, two huge saunas and two huge steam rooms. There is no other gym on the coast with these facilities. Kim at reception is a really nice guy, which is the icing on the cake.

First time training at this club, the staff were amazing (Kim especially) at showing me around the gym and it’s facilities. Not the easiest place to train at peak time as it’s quite small with limited machines & space, however, it’s not as busy as other goodlife gyms on the coast. Pools & Spa are a big bonus compared to some other clubs on the coast.

This club is so welcoming and the staff, from the admin to the trainers and groups facilitators, are so lovely. I have a wonderful PT Dean who goes above and beyond, as well as amazing group trainers Yuri and Teoh who do Body Attack 😀. Thanks for all you do guys!

Just started at this club and honestly highly recommend!! You feel supported & welcomed. The vibe and energy of everyone is lovely however Kim, Alex & John have amazing service from the moment I spoke to them over the phone and @ the gym. Worth every cent especially with all the facilities.

I just had my trial and the staff were so friendly and helpful. Roberta showed me around the facilities, she wasn't pushy at all and Erich literally gave me his spare gym shirt when I said that I had forgotten mine 🤦🏻‍♀️ I know everyone has different needs in a gym but if you want to feel welcome when you walk in (like me) and not too intimidated to use everything then I highly recommend .

Great gym. Helpful staff. Swimming pool needs work. Always being fixed.

Really appreciate the service from all the staff at this particular Good life. In the 7 months I've been training here the staff have always shown compassion and friendliness, have been motivating and encouraging towards myself and others I train with. I wouldnt consider training elsewhere.

Great facilities especially the pool area. Some equipment could be upgraded on the gym floor but overall this is a very nice gym!

I had two free training sessions with Tomek, when I first signed up, and he's completely changed my life. He's not only a personal trainer, but a qualified nutritionist, which goes hand in hand. Even more importantly, he genuinely loves his job and strives to see results in his clients. I have always felt skinny and weak, especially for my height, and he has helped me go from 77kg to 90kg, and lift way heavier than when I started. Best thing I ever did for my mental and physical health was sign up with Tomek.

Surprisingly good 👍 I am not one for Gym's in general. I am happy to attend and do Aqua Arobics 😊

Needs updating of equipment, good pool l and sauna area, change rooms. Excellent dietary foods and supplements and friendly staff.

I go to 4 different clubs regularly and mainly come to this one for the pool. The change rooms and showers could use a deep clean.

I have enjoyed being a member of fitness first for over 4 years and can’t rate the staff and amenities high enough, since joining I have been frequent at the gym as it has everything I need as swimming, sauna, steam room & gym upstairs also there are plenty of aerobic classes etc to choose from, highly recommend. Peter Robertson 🇦🇺🍻🍻🥂👍

I just love fitness first Mermaid. The instructors in the group fitness classes are, and always have been , so professional whilst being so friendly. Sandra, Janelle , Aaron , Louisa and Karla all deserve a shout out for being so great ALL the time. The variety of classes is good too . Reception staff are mostly all friendly . Keep up the great work guys ❤️❤️❤️

It’s actually disgusting how hot it is in the gym. Even the trainers comment about it. Even though it’s winter you still need to use the aircon. There is zero airflow coming through with massive amounts of people training at any time. So uncomfortable.

Great gym. With a large variety of classes. Hot yoga, les mills. Instructors are all very professional. Special mention to Channel- body attack and Michelle Spoakes -body attack. Angela and Amanda for yoga. PTs are good. Staff in the Playzone are caring and professional , great hours. Highly recommend.

Mixed review on staff, hardly social or helpful really, except annabelle- staff-see how see actually chats to people!! PTs look good if you can afford it, and classes look great also. Gear is good, facilities great, just a shame their manager nowhere to be seen and clearly not a social friendly leader, at least not visibly. This isn't just physical health people, it's lifestyle and a destress. Get in touch if you're open to more specific feedback. FF around the world have coffee machines, free towels, biometric fat test scales, but most importantly, staff always wanting to help and have a chat.

Please get seated calf raise!

Management are OK. 24 hour access is bonus. Pt Marcello always friendly and helpful to non-clients as well as clients. Classes could use a refresh of selection. Can tell its all about sales, the sales calls can be a little to full on for potential members.