Masters Gold Coast image

Masters Gold Coast

Establishment service Pest control service Carpet cleaning service Upholstery cleaning service Leather cleaning service Tile cleaning service

😠 The cleaner did a very quick job and was no where near thorough enough. The areas we asked to be cleaned were done so poorly, and we managed to get the smell out with simple store bought cleaner. People often mention time, carpets, cleaned, Masters, clean, Ryan, great, cleaning, recommend, couch,


Website

www.mastersgc.com.au

Contact

+61 438 350 832

Rating on Google Maps

4.70 (67 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: time (12) carpets (11) cleaned (10) Masters (10) clean (9) Ryan (9) great (9) cleaning (8) recommend (8) couch (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tara C. 1 year ago on Google
    This company is horrible. From the initial phone call trying to find a suitable time around my 8-4 job (they don’t work Saturdays) to the end result left with dirty couches and new stains from their machines, I’ve never encountered such a bad experience in all my life. The owner of this company is rude and difficult to deal with. The man who cleaned my couches was lazy and didn’t clean the pillows, talked me out of cleaning the outdoor setting (said it’d be easier if I did it) and he actually left new stains on my expensive lounge suite that weren’t there before the clean, who then tried to blame it on my (nearly adult) kids who weren’t even home at the time! This was the lame excuse they came up with to avoid returning when I asked them to come back and fix their job and the new stains they’d put on my couch. Also, when I kept trying to call the company to advise them of the new stain they’d left on my couch and the pillows they hadn’t even cleaned , the owner kept saying he was busy enjoying family time. How arrogant! Zero care factor. Strongly advise people to stay away from this business!
    1 person found this review helpful 👍

  • 5/5 Leah M. 1 year ago on Google
    Masters GC managed to fit me in at short notice for my 3 bedroom house and lounge suite. The truck mount machine they use did an amazing job on my carpets and removed stains that were previously not able to. I would highly recommend Masters Gold Coast and we will be using them again soon!
    1 person found this review helpful 👍

  • 5/5 Brian L. 3 years ago on Google
    Ryan did a fantastic job. We had a water leak which flooded a large area of carpet. It appeared to have rust stains coming thru, but with persistent testing of different chemicals found the right one and it cleaned up perfectly. Very happy will definitely use this company again.
    1 person found this review helpful 👍

  • 5/5 Peter M. 3 years ago on Google
    Ryan and his team did a magnificent job in bringing the carpets in my rental back to life. Ryan's moto of "consider it done" certainly proved to be correct. After advising what I wanted done and after a few questions Ryan gave me the "consider it done" and sure enough a great job at reasonable fees. I definately have the confidence in Dri Masters Gold Coast to have them back for future cleaning and will be discussing with Ryan my pest requirements as well.
    1 person found this review helpful 👍

  • 5/5 Richard P. 3 years ago on Google
    They did a phenomenal job on my carpets on my rental property. One phone call to them & I had a quote and an appointment scheduled right away. The quality of the work was also immaculate. The carpets looked better than when I purchased the property. Thank you guys!
    1 person found this review helpful 👍

  • 1/5 Bart T. 1 year ago on Google
    The cleaner did a very quick job and was no where near thorough enough. The areas we asked to be cleaned were done so poorly, and we managed to get the smell out with simple store bought cleaner.
    1 person found this review helpful 👍

  • 5/5 Edward G. 8 months ago on Google
    Had our carpets and couches cleaned, they came up like brand new and the guys were here on time, were fast and efficient.

  • 5/5 Monica P. 7 months ago on Google
    Very friendly, helpful and considerate. Did a great job of cleaning my couch and armchairs. Very happy!

  • 5/5 Mary-Anne S. 7 months ago on Google
    What an amazing experience from start to finish. I found them fast, efficient and very helpful, polite and very reasonable. I would highly recommend this company.

  • 5/5 Lindy 6. 10 months ago on Google
    I was able to get our carpets cleaned within 2 days. Heesh was on time, quick, thorough and very professional. Great value. We would definitely use him again. Very happy.

  • 5/5 Selfcontrol J. 8 months ago on Google
    Some rug stains are very stubborn, but Heesham did a perfect job. I will definitely have him back for more stuffs.

  • 5/5 jacki g. 1 year ago on Google
    I used this service and had my tile and grout clean.AMAZING......my floors are super clean.GREAT GUYS AND GOOD PRICE

  • 5/5 Martin K. 1 year ago on Google
    I use master's Gold Coast for my carpet cleaning because they are a good Company to use, friendly and always on time and a good job well done, I will use them again.

  • 5/5 Dan 1 year ago on Google
    I have used Masters cleaning for the last 4 years since moving to the Gold Coast to get our carpets cleaned every 6 months or so. The business has changed hands in the last 12 months and I noticed some changes to the overall administration process and an extra cleaning Van which is good to see. Brian was the guy who did our carpets this time and he was very friendly, efficient and did a great job of cleaning the carpets. Thanks guys see you again in 6 months’ time.

  • 5/5 Melissa 1 year ago on Google
    I had sown dried wax for. A candle spillage and a great job had been done to get most of it out. Carpets smell great.

  • 5/5 Alok P. 1 year ago on Google
    Very professional team. Extremely quick at their work but ensuring the quality as well. I definitely recommend to use their services.

  • 5/5 Columbia A. 1 year ago on Google
    Masters have serviced our Building for many years now. The Team and new managers are always responsive, helpfull do a great job we highly recommend them.

  • 5/5 Nick R. 1 year ago on Google
    Masters Gold Coast are very professional to deal with. The team are great at what they do and I can see that take great pride in what they do. They arrived when they said they will, and did what they promised. I highly recommend Masters Gold Coast. I will be using their services again!

  • 5/5 Kim H. 1 year ago on Google
    I had my cream leather lounge, 2 rugs and a fabric sofa cleaned. As per usually they were on time, polite, friendly and did an excellent job. I recommend them to anyone I can as I know they will do an excellent job.

  • 5/5 Alana Z. 1 year ago on Google
    Cannot thank Masters enough for their professionalism! They were easy to deal with and we were very impressed with how our bedroom carpets and couch looked after their work!

  • 5/5 Bree J. 1 year ago on Google
    Good services, really impressed by how clean our tiles and grout came up. Highly recommended

  • 5/5 Travel C. 1 year ago on Google
    Masters gold coast carpet cleaning did a fantastic job on my bedroom floors . all kid Stains are gone. Thanks so much for making our house fresh , clean & new again .

  • 5/5 zoe S. 1 year ago on Google
    Great Business! Very professional. Brian was very understanding and left our carpet very clean & fresh :) I would definitely recommend Masters Gold Coast for Carpet Cleaning

  • 5/5 Jessie M. 1 year ago on Google
    Two young kids and a dog... had my carpets cleaned and the results exceeded my expectations. Kind staff, prompt service, professional service and most importantly extremely good value. Will be using again!

  • 1/5 Emma W. 3 years ago on Google
    They arrived 40 minutes late and straight away complained about the size of the couch! It has 3 cushions so I judged and bought it as a 3 seater he however said it was a 4 seater! He said it would cost extra but in the end they didn’t charge extra although they did charge extra for not paying cash. It would be nice if they had said that at the time of booking we would have been happy to pay cash. Next he complained that there was too much pet hair and that he wouldn’t be able to do a good job! I would have thought they would have a good vacuums for these jobs even mine gets the fur off also we had just washed the covers 3 days earlier. It was rude considering that was the job we had booked eg clean couch after pet damage!!! Finally he made a judgement call when he saw me making a birthday drink at midday saying rudely “drinking already?!” Ryan’s assistant was perfectly nice but Ryan could use some people skills. Never uses these people again customer service is everything! And once again the reply is rude you guys really don’t know how to treat people ! No refund needed just won’t be using you again.

  • 5/5 Byron H. 3 years ago on Google
    We found Ryan from masters a couple of months ago when we needed an emergency clean of our couch cushion, he fitted us in that day, within the hour. He was on time, early in fact. Super friendly, great price and cleaned up after himself. We have since used him for another stain on our fabric ottoman which was completed the following day. Thanks Ryan! Give him a go.

  • 5/5 Kara S. 3 years ago on Google
    Ryan was professional and helpful from the beginning. We had to change our appointment time on short notice due to a stuff around with our bond cleaner and he was more than happy to work around that and get the job done. Carpets came out perfect, would definitely recommend the company!


Call +61 438 350 832 Open on Google Maps

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