Prouds the Jewellers Pacific Fair image

Prouds the Jewellers Pacific Fair

Jewelry store

· In-store shopping · In-store pick-up People often mention store, service, staff, ring, helpful, customers, customer, great,


Address

SH167, Pacific Fair Shopping Centre, Hooker Blvd, Broadbeach QLD 4218, Australia

Website

www.prouds.com.au

Contact

+61 7 5570 3033

Rating on Google Maps

3.70 (42 reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 am to 4 pm
  • Monday: 9 am to 5:30 pm
  • Tuesday: 9 am to 5:30 pm
  • Wednesday: 9 am to 5:30 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 5:30 pm
  • Saturday: 9 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: store (14) service (14) staff (9) ring (8) helpful (7) customers (6) customer (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Isaiah L. 1 year ago on Google
    Went into the shop and they were watching us as if we were going to steal something. Never felt so judged walking into a store. One of the ladies, I didn’t get her name but she had red hair, was very rude and dismissive when we were looking at a ring. Was a really unpleasant and uncomfortable experience. Would not recommend.
    4 people found this review helpful 👍

  • 1/5 Judith G. 1 year ago on Google
    Today i attended your pacific fair store looking at purchasing a fillagree ring.two women where behind the counter and one was on the customers side,leaning over with her backside up in the air.all 3 were in deep conversation and not interested of I needed help.i stared at them but they could not have cared less.sale lost,I purchased at another store.get you act together.
    3 people found this review helpful 👍

  • 1/5 Melinda M. 2 years ago on Google
    Rude manager at Pacific fair, treated customers poorly to the point I won't be back at Pacific fair shop. The Burleigh heads shop, the staff are fantastic, really helpful, would do anything to help there customers.
    2 people found this review helpful 👍

  • 5/5 Renee R. 1 year ago on Google
    I attended this store today just to find out what ring size my finger was. I walked into the new store and it is beautiful. I informed the 2 ladies behind the counter that I just wanted to know my ring size. They were more than happy to help me. Lovely helpful ladies. I will be back for all my future jewellery needs and purchases. Thank you ladies.
    2 people found this review helpful 👍

  • 1/5 Ris 1 year ago on Google
    Worst customer service ever. The woman, seemingly unaware of the fact she's at work, walked away from me when I approached her at the counter, unfortunately the other individual was already serving someone else. Seeing I was waiting to speak to someone, the mean one made her availability know (by yelling "can I help you?!") I asked her if she's available, given her previous display, I thought she was genuinely busy - I hadn't cottoned on to the fact that this woman clearly feels deeply betrayed by the simple fact we breathe the same air. She pulled a face, so I just leaped in - "you have a dragon setting with black sapphires advertised, do you have that here?" She returns with earrings and a necklace (maybe if she had some kind of bedside manner, we would have established I was there for a ring) Then she takes my phone without a word, to look it up on their computer (apparently dragon setting with black sapphires was too vague, because it turned out they have one, and it was right next to the necklace and earrings she incorrectly picked up earlier) Then it turns out the ring is too small as I want a ring for either my middle or pointer finger. She had no help to offer. Not another unique style in a larger size, not how much it costs or how long it takes to get something resized. Nothing. I'm a support worker, on my break, looking for a birthday gift for myself... for my birthday in two days. Dragging Prouds and their horrible Pac. Fair staff is my new, cheap gift to myself.
    2 people found this review helpful 👍

  • 1/5 Illusive 2. 3 years ago on Google
    Very bad customer service and openly complaining about customers not only in front of everyone but also too their faces. Most workers seemed to be getting very annoyed and trying to remove people as fast as possible with suggestions of other companies to shop at. They were even mouthing swear words such as ("what the f....") and expressing their frustration about their job requirements as a whole.
    1 person found this review helpful 👍

  • 5/5 Candice B. 3 years ago on Google
    The store manager at this location is wonderful! She was so helpful in picking pieces for me & also managed to fix up my mums earings while I browsed. Would definitely recommend! x
    1 person found this review helpful 👍

  • 5/5 Rebecca 1 year ago on Google
    Really nice quality earrings, lovely helpful lady who was happy to help me when I was looking and not able to find just what I was after at that point in time, family members did go back and make purchases though. Really great jewellery at a great reasonable price.
    1 person found this review helpful 👍

  • 1/5 Lynette S. 1 year ago on Google
    Very bad customer service in this store! I really think that some staff there need training in how to value customers. I have never had a problem at other Prouds stores where the staff have been very helpful.
    1 person found this review helpful 👍

  • 4/5 Max A. 6 months ago on Google
    Went to the Jewellers on the ground floor of the Pacific Fair. Had really helpful customer service and purchased matching bracelet and ring. Lovely jewelry for a good price.

  • 5/5 Rebecca H. 9 months ago on Google
    I went to the prouds down near Coles and was looking for something for my daughter and had such friendly and professional service by Christina. I would recommend asking for her due to her knowledge and recomendations. Everything was reasonably priced and the store was clean and presented well.

  • 5/5 Navigator M. 8 months ago on Google
    I love the staff at this particular store, especially the manager, Erin. She has sourced repairers for me, and done some great repairs on good chains. She never fails to give a good price - great half price sales are always popping up. My go-to gift stop for reasonably priced but lovely silver pieces.

  • 1/5 claire g. 11 months ago on Google
    Recommend you go to the other Prouds store for a better service and experience

  • 1/5 V Y. 1 year ago on Google
    Very unsatisfied with the customer service. Poor service! I bought a chain two to three weeks ago for my husband and it is too big. The sale assistant Christina said she could not do anything about the refund. Well, it is under the legislation that a full refund will be offered within 30 days of purchase if it is unfit for the purpose!!! She said this is under their company’s policy. Well, it is your company’s policy but not the legislation from Consumer Law. Instead on the other hand, she is trying to upsell me to change for another chain which I require to pay an extra $80 or I could have the old chain shorten by $50. What a great service they are providing?!?! Who would buying something that does not fit them and require to pay extra to fix it!!! Very very poor service and money grabber!!!

  • 5/5 Martin G. 1 year ago on Google
    It was fantastic to walk into such a great looking store everything clean and sparkling and all the staff looking fresh and well presented. I had visited a couple of jewellers before where I was ignored and the staff more interested talking about there massive night out in surfers! Leanne came over and introduced herself and she was a breath of fresh air she listened to,what I was looking for showed me a few examples I never thought jewellery could be so interesting. I couldn’t make up my mind which one of the two to buy so ended up(with a slight persuasion from Leanne) lol bought both!! Thank you to all the staff for making it a fun time especially to you Leanne. Most appreciated and I will definitely be recommending you and the store to all my friends

  • 1/5 Michael R. 3 years ago on Google
    I came into the store to fix my watch which needed another link in it. A lady by the name of Leah confidently claimed that she would be able to fix it for me. She grabbed the watched in a rude manner and went to fix it, i was then made to wait for 15 minutes to only be told that she wasn't able to fix it. I was then rudely told to go to mr minit to fix her mistake. I was told that the service would be free of charge from prouds the jewellers pacific fair, the service for mr minit ended up costing us. If it wasn't for Leah's mistake then we would have not had to pay any costs for this simple fix. I will certainly not return to this store and i am disgusted by this mistake and the terrible customer service i was given from Leah. If i could give zero stars for her customers service skills then i gladly would. Kind regards, Michael Red.

  • 5/5 Abby W. 3 years ago on Google
    Thankful to this place in helping me out in getting a very beautiful watch at the end. I was looking around and this place offer me a better deal with this beautiful watch. I highly recommended this place to you guys as it's worth to visit as their staff are very friendly and very helpful. Will definitely come back again here soon. Thank you.


Call +61 7 5570 3033 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Jewelry stores nearby

H&S Jewellers image
1
H&S Jewellers
Jewelry store
👍 HAVE A READ OF THIS PLEASE Good service and able to browse without pressure to purchase and product. Very nice jewellery and a very well designed display for this small shop at surfers paradise. Has everything a lady needs to shop with. Cheers big ears
4.90 (669 reviews)
The Gold King Gold Buyers (Match Any Quote*) image
2
The Gold King Gold Buyers (Match Any Quote*)
Gold dealer
👍👍 Over the past four years my partner and I have brought and sold gold and other items of jewellery from The Gold King Nerang. On all occasions the owners showed the most desirable business attributes expected when dealing with valued customers. We strongly recommend them to anyone who is looking for...
5.00 (362 reviews)
My Jewellery Shop image
3
My Jewellery Shop
Jewelry store
👍👍 Always feel welcome when I visit this store. I got great customer service in here. High recommend to shop in this store.
4.90 (299 reviews)
Handcraft Studio image
4
Handcraft Studio
Jewelry store
👍👍 Beyond happy with the service, care and delivery of the repairs carried out on two treasured family pieces (ring and necklace). Excellent craftsmanship and reasonably priced. Thoroughly recommended.
4.90 (284 reviews)
Chameleon New Age Salon image
5
Chameleon New Age Salon
Hairdresser
👍👍 Wow! World class yoga instructors. Classes suitable for all levels and beginners. Plant filled yoga studio, with great props & acoustics. The whole salon is bursting with good vibes and good people. Have yet to try their cool cafe, crystal shopping, massages, hair salon or barber
4.80 (195 reviews)
Last updated:
()