Bernie's Pet Barn image

Bernie's Pet Barn

Pet store Pet supply store

One of the Top rated Pet supply stores in Gold Coast City


Address

31 Upton St, Bundall QLD 4217, Australia

Website

www.berniespetbarn.com.au

Contact

+61 7 5539 9971

Rating on Google Maps

4.60 (297 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 am to 5:30 pm
  • Wednesday: 8 am to 5:30 pm
  • Thursday: 8 am to 5:30 pm
  • Friday: 8 am to 5:30 pm
  • Saturday: 8 am to 5 pm
  • Sunday: 9 am to 4:30 pm
  • Monday: 8 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: staff (19) store (17) friendly (15) great (11) love (10) helpful (10) range (8) shop (7) fish (7) happy (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Crackles 11 months ago on Google
    The Best Pet Store to go into, Always take my puppies Crumpet and Fruitloop inside with me, they love the place, huge range a products to keep any pet happy and fed, prices are great, Friendly and Very Helpful Staff that always greet my girls with doggy treats an pats, only pet shop I’ll visit now on Gold Coast, locally owned an operated so always happy to support local owned businesses over corporate owned pet shops
    3 people found this review helpful 👍

  • 5/5 Tan T. 2 years ago on Google
    GREAT CUSTOMER SERVICE AND FABULOUS PRODUCTS! It was so cute to be greeted at the door by the store cats! They are adorable! Was very impressed to see the upgrades and changes taking place with the new owners. Located on Upton Street with plenty of free parking. This place has exceptional customer service with a smile. Staff are willing to go the extra mile to help and find you the best product that is right for you. It's the only place I can find lamb puffs for our fur baby that she is able to digest with her stomach issues. Thanks guys for all you're doing to make the experience not only a great one, but a Covid Safe one.
    3 people found this review helpful 👍

  • 5/5 Tamara G. 1 year ago on Google
    Family owned and run, the HUGE store has everything you need for your best friend. The staff are friendly and knowledgeable, the store is clean and tidy, and they stock a massive range to delight even the most discerning pet. Newly established doggy day care out the back, ample parking out the front, competitive prices inside. Highly recommended!
    2 people found this review helpful 👍

  • 5/5 Mark S. 1 year ago on Google
    Best Pet shop for fish in South East Queesland. All the staff and particularly Reese the fish whisperer are so helpful!
    2 people found this review helpful 👍

  • 5/5 Too Easy Tours Main Beach, Q. 5 months ago on Google
    Myself and my Huskey Dakota have always shopped here, the staff are incredible, always friendly and helpful, can not Recommend this place enough. Today we attended an open day , Dakota had a great time seeing all the staff and meeting new dogs. When we got home we even were given a few extra treats, a new chew dental stick, water bowl and even a new squeaky toy 😍 Thank you guys , we really appreciate it :)
    2 people found this review helpful 👍

  • 5/5 bryan c. 2 years ago on Google
    Excellent customer service, I went in looking to get a lead to prevent my dog from pulling when walking. The very friendly staff asked me to bring my dog in so that they could measure her up as it goes on her face. I ended up buying a dog bed too! Cant recommend enough!
    1 person found this review helpful 👍

  • 5/5 Peter M. 1 year ago on Google
    Josh and the whole Bernie's team are fabulous. Very accomodating and friendly. Frank Elvis love going, but he is pretty buggered after a full day socialising, playing and sniffing his buddies. Bernies is very easy to get to, tons of parking for drop off and pick up. Pricing is very, very reasonable, Bernies Daycare is at the back of the store, the front is a fully stocked pet supermarket. A great place, well worth giving Bernie's a try. Peter, Irlange and Frank.
    1 person found this review helpful 👍

  • 5/5 Dominique M. 1 year ago on Google
    Our furry family is very lucky to have found Bernie’s! We feel like they are an extension of our little tribe- they look after our puppy like she is their own; the love, care and education of our Pepperoni has been critical in her development. She adores being dropped there and seeing her with her little pack on their socials has filled us with joy and ease. She has so much fun, can’t wait to go and is always exhausted when we pick her up. All of the staff are true passionate professionals who will always go above and beyond. You MUST visit. You won’t be disappointed ❤️ Bernie’s for the win!!
    1 person found this review helpful 👍

  • 5/5 Sarah M. 8 months ago on Google
    What a beautiful and clean store! Absolutely fantastic service and advice regarding some fish and plants for my aquarium. No request was too hard and the lovely lady in the fish section was patient and picked the perfect fish for my 5yr old! We also met the gorgeous smokey for a Quick pat. We will be back to support this pristine family owned store. Wont be going back to the big corp pet stores! Thanks guys
    1 person found this review helpful 👍

  • 5/5 Faith L. 5 years ago on Google
    Came into Bernie’s looking for a new addition to our tank and I must say. We were absolutely impressed with the range they had! Their prices are very reasonable. They also sell items and needs for other animals. Staff are super friendly and very helpful. Thanks guys for the friendly service and great advice.
    1 person found this review helpful 👍

  • 5/5 Cosimo F. 8 months ago on Google
    As soon as I walked into Bernie’s, I knew this would be the place for me! My dog was greeted with lots of love, and treats. The staff was super friendly, and helpful and knowledgeable. It’s been about 6 months now and nothing has changed, still great service, friendly atmosphere, and environment. As a former customer from their competitor across the road, where I never felt welcomed, I’m so lucky I found Bernie's
    1 person found this review helpful 👍

  • 5/5 James B. 7 months ago on Google
    Have been coming back for years. Love the store and love Smokey (and loved Miley too). Feels great to support a local business especially after a big corporate store opened across the road (‘dog’ act). Friendly, professional yet casual and great products. Couldn’t recommend more.
    1 person found this review helpful 👍

  • 4/5 Damien H. 1 year ago on Google
    Great alternative to the chain versions. Good products and range. Attentive staff and nice and clean. Bought a cat tower from them at a reasonable price. His lordship approves
    1 person found this review helpful 👍

  • 5/5 Micheal W. 4 months ago on Google
    One of the best ranges of fish around the gold coast. Great friendly staff.

  • 3/5 Tracey L. 10 months ago on Google
    I love the range of cat furniture, and their pet tags are lovely and a reasonable price. I did however, have an older male staff member tell me I was too late to have a water test done for my aquarium. He back tracked when I told him my husband had been sent home to get a water test before they would sell him what I asked for, which was Ammo Lock. The young staff member had plenty of time to do the test and even time to discuss results. It was just a little off-putting. Had it been 5 minutes till closing, I would have understood.

  • 5/5 Roger J. 4 months ago on Google
    Very helpful in fitting a new harness for my dog. We had to try on quite a few before finding the best one. Vast selection as well

  • 5/5 Amber D. 1 year ago on Google
    My favourite Gold Coast pet shop! The staff have a genuine love of pets and are so friendly. The place is like a little local family owned pet shop with everything and more for your pet. Service is so helpful, warm and welcoming.

  • 5/5 Carla A. 1 year ago on Google
    Top notch local business. We also go to their doggy day care - Bernie’s Backyard - where Eva is treated with so much love and care, I really could ask for more.

  • 5/5 Ryan C. 1 year ago on Google
    Friendly and helpful staff, good range and prices. A+ for trying to stock locally produced goods

  • 5/5 James D. 1 year ago on Google
    Fabulous pet store. Great service from lady who helped us choose dog accessories. Also a very friendly cat was there too!!

  • 5/5 Tleigha J. 1 year ago on Google
    The best pet store on the coast The staff are so welcoming and friendly, always happy to help you with any questions you may have or advice you may need Doggy daycare is amazing. They look after my girl as if she were their own

  • 5/5 F P. 1 year ago on Google
    Hands down best pet store on the Gold Coast. I’ve been going here for years. They always have a nice selection of Guinea pigs 🤌🏻

  • 5/5 Leeah G. 1 year ago on Google
    The staff here at Bernie's are exceptional in knowledge and understanding of your pets needs. They show a true love of all pets. We enjoy coming here and they provide everything we need for our little guy.

  • 5/5 Stormy91 �. 1 year ago on Google
    The staff are always so friendly and helpful. It's the only pet shop I shop at 🧡 always have great products for every animal.

  • 5/5 Dan S. 1 year ago on Google
    Very friendly, I got a cute little budgie, couldn't believe no one had taken him home yet, he's so happy now.

  • 1/5 Mel C. 1 year ago on Google
    To the older guy with glasses (dean) he said his name was and Jennifer the older lady in plain clothing. How upset I am with the way these 2 employees treated me today, whilst I was returning to the store with my receipt and a dog lead that I had previously purchased no longer than 8 weeks ago! I was made out to be a liar by these 2 them stating the product firstly wasn’t from this store which they soon realised it was! Then saying it was not in good condition (IT IS NEW THIS IS HOW I PURCHASED IT!!!) I was a customer who bought the product like this, it was good enough for me to purchase, so these 2 are saying they sell damaged/scuffed items at full price, but will not refund the price at a later date?! I was unfairly treated and I was bullied by these 2 resulting in me leaving the store!! I’m not sure why this happened today but I no longer will be shopping here after that awful experience, I would not recommend Bernie’s pet barn in Bundall to anyone I know let alone leave them In charge of my animals needs!!! Very upset with today… speechless so unprofessional!! Such a shame!!

  • 5/5 Fiona M. 1 year ago on Google
    I've only been here twice so far, but the staff were lovely and were more than happy to spend time with discussing what my pets need and helping me find the best solutions. Will definitely be back

  • 5/5 Alesha T. 1 year ago on Google
    The lovely lady that helped me today was very knowledgeable and thoughtful. She helped me with the wet and dry cat food and the litter also. There are usually cats walking around the store or a bird which always makes for a pleasant visit. Thanks team!

  • 5/5 Dan M. 1 year ago on Google
    Great experience today, the man that helped us was really helpful and helped us get our first aquarium, will return again real soon to pick up some new fish😊

  • 5/5 Mandi 2 years ago on Google
    I couldn't believe my eyes the first time I walked in here and was greeted by 2 beautiful cats! Amazing store, great range of products and run by the friendliest staff who clearly all have a love for animals Just beware, you'll have every intention of popping in for 5 minutes, only to end up staying an hour patting the shop cats 🤣

  • 5/5 Joe C. 1 year ago on Google
    Probably the best pet store on the gold coast. All kinds of accessories, food any thing you want is there. Great staff who cannot do enough to help. 5 stars Joe

  • 5/5 FaceBox Cosmetic & Medical T. 1 year ago on Google
    Staff were super helpful, friendly and more than happy to assist with advice for our new puppy - they also have a large variety of stock and a great range of supplies. Thanks Again !


Call +61 7 5539 9971 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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