Do not recommend. They take your order, issue terms of sale that say 'ALL GOODS WILL BE DISPATCHED WHEN FULL PAYMENT HAS CLEARED'. At this point they then send you an email telling you that you need to verify your identity by confirming the small refund they have issued, this takes days because of their slow processing times. They offer you an alternative to speed the process up, this consists of letting them take MORE money from your account all in the name of verifying your identity. Absolutely ridiculous.

We did a $3.6k order via the app. We received order confirmation. We received the update saying order "posted". 4 days later we receive an email saying they haven't even processed because the order is "too big" to do by card yet you allowed it to go through. Why did it take 4 days to email to say you won't allow it and want bank transfer instead? Why did you confirm order and say it was sent? It's peak tick season with no anti tick serum left in Australia but you have caused a 5 day delay soon to be another however many days before our products arrive because of your set up structure? Don't allow payments on card above $200 on your website then. Automatically state it has to be bank transfer only. Don't lie and say it's processed and shipped either! Disgraceful.

Shop elsewhere. I placed a $35 order which they failed to ship. Rather they sent an email saying "due to the value of your order" we have frozen your order until you verify your identity. They refunded a few cents onto my credit card and would not ship until I confirmed the refund amount. Its 2022 ! no retailer does this sort of archaic behaviour.

Up until my recent purchase I hadn't had any issues ordering from this business. I live about 30 minutes at most away from the physical store and it took a week for a simple delivery when usually it only takes a few days. I would have picked it up myself, but am not comfortable driving unfamiliar areas. The reason for 3 stars (which is me being generous) is the fact this business which was once my go to pet store (despite not offering Afterpay) because of their low prices, has now become more expensive than the big pet stores and often I haven't been able to find the products I need. I think it is time Budget Pet Products change their name, since it really isn't "budget" anymore. :(

Don’t recommend. This business requires you to ‘verify’ your account before dispatching your order that you’ve paid for. You have to reply via email manually with a special code that is sent to your phone. In all my engagements, I’ve never seen a practice like this and it doesn’t bode well. I asked for an immediate refund and will shop elsewhere. Seems incredibly dodgy

I have used Budget Pet Products for a couple of years now and the delivery has always been excellent but in the last eight months the delivery couriers are appalling and it is getting worse and worse. Apparently it takes them 4 days to get from Gold Coast to Brisbane, a two hour journey at the most. I don't expect to order something and have to wait well over a week to 10 days before I receive it. I've complained and the option is to pay $40 for Australia post which kind of defeats the object of buying at decent prices. Think it is time to find somewhere that actually delivers within a few days.

Will I ever get my order? Good question! I ordered a prescription cat food and cat litter on the 26th of Jan and 12 days later I still haven't received it. They offer free delivery but they use such a cheap courier, I would rather pay shipping and know that my order will arrive in a timely fashion. I have had to go to my vet every 3 days to buy this specific food because I keep thinking surely it will arrive tomorrow??? Tracking today still says somewhere in between the Goldie and Melbourne. I received an email today from the courier saying deliveries were delayed by a few days? Really? Try weeks! Wouldn't ever order again. The savings don't equal what I've paid having to buy from the vets. Do not recommend.

Great prices but delivery is becoming quite slow which is really disappointing. I’ve placed an order last Sunday and now it’s Thursday and still no notification it has even been sent. I’ve placed orders with other companies and never has postage/delivery been this slow. And we are just in Brisbane only an hour away from each other!

Unusually, Budget Pet Products sends you a text message and requires you to manually email them a code to verify your account before they'll send you the products that you've already paid for. They also force you to make an account, instead of being able to checkout as a guest. What a hassle! I've never come across this practice, and for good reason - it burdens the customer and makes the business seem dodgy. If your business needs verification, then get with the times and automate it with an email link, use a CAPTCHA, or similar. Even better, use a proper ecommerce software. One extra star given for them living up to the 'budget' in their name. They were one of the cheaper options for the products I purchased. First and last time I'll be dealing with this business.

Good products, good prices. However, they have a HUGE markup on postage. We send goods all around Australia with Australia Post where the weight and bulk is far greater than what we receive from this company, and it's never as high as it is with this company. $165 for 2 cartons! No telephone customer service. Products removed from auto-delivery cart (where they qualify for additional discount) without notice.

I used to recommend Budget Pet Products to my friends but recently I noticed that their processing time is very slow. During covid I used to receive parcels on Tuesday or Wednesday when I ordered them over the weekend. At that time I was based in Sydney. Having relocated to Brisbane, I thought the service would be much faster. However, the two orders I’ve placed over the weekend are still not despatched yet. What happened to your amazing customer service? Such a disappointment. I will not return to you unless it’s something I cannot get elsewhere. Petbarn and Pet Circle have consistently delivered the products within 2-3 days, sometimes even the next day! Please improve your service otherwise you will lose a lot of your customers.

Don't fall for the Sales! SHOP AROUND!! I had items in my cart earlier in the week, logged on today and checked my cart on the "Black Friday Sales" all the prices had increased and even with the "discount code" for black friday my cart was more expensive than it was earlier in the week. Commented this on the Facebook page for feedback and my comment was deleted and I was blocked... admission of guilt? Long time customer. Won't be shopping here again.

This is not directed at BPP specifically, but i will voice my frustration with their choice of courier service, i did attempt to contact them but eventually had to rely on email support as i can't sit around staring at my phone all day. The courier company they used delivered to us by mistake, but there was no obvious way to contact them to let them know. I have since found out who they used and i am not surprised they have numerous complaints.

So not happy with the fact they took my $305 Thursday.. Friday an email stating they have put my online order on hold. I have to now identify my card for payment isn't fraudulent. I ordered several weeks on my card for my mother cat biscuits nothing like this to have to go through. Even though it's the same bankcard. Don't do online orders my dog has now been without her food since Friday night thanks to budget pet products and their terrible process they have introduced for online orders. But they take your money NO GOODS YET 😡

I tried to order from Budget Pet Products today, as its prices were clearly better than anyone else's and I could buy what I wanted in a larger pack than other places stocked. However, the payment process defeated me. Twice it seemed that payment had been successful, but I had no confirmation email and my account history recorded 0 purchases. I've needed to go to a more expensive supplier instead. Their payment process was perfectly straightforward.

I can't believe how quickly I got my order. So happy to find all products so cheap compared to local pet shops and so many discount codes available too! I'll definitely be a regular customer. Thanks :)

%100. Recommend and Definitely will re-use! Absolutely great to deal with. Great Prices, Fast delivery! Finally an Australian company with good prices! No need to buy from overseas. Thank you.

Super slow to dispatch items & outdated policies/processes. First time ordering from Budget Pet Products & I won’t be a returning customer. I thought I would take a chance on this store given I was trialling a new dog food for my dog. I needed the food quite urgently as there has been a shortage of good quality dog food & we had actually run out. I paid express postage & STILL have not received my order. The teams packing/processing speed is beyond slow! Ordered on the 30th and I only got a text this afternoon 4 days later to say it’s being PROCESSSED! Never again… Go elsewhere.

Great range of products with quick delivery and great service. Always my go-to online supplier for all our furry kids needs.

Whilst the products are good quality and great value their courier service (Aramex) are beyond awful. I had one order take 2 weeks to make the 1.5 hour journey from warehouse to my front door due to Aramex delays. My most recent order I had to travel to the Aramex depot to pick it up as they were did not ring my doorbell when I had been home all day.. they refused to re-attempt delivery without me paying a fee.

I've been buying from this company for a while with no issues. However, my last two orders have been very delayed despite only living 50kms from their headquarters. I've even asked if I could collect my food from them as I drive passed everyday for work but have not been allowed. 3 week wait for my dog food is absurd. I won't be purchasing from this company again.

I love Budget Pet Products. Everything is more affordable - I have everything on autodelivery and love it! Sure, delivery might take a little longer at the moment, but who isn't experiencing delivery delays right now? Highly recommend this company (plus it's great to support a QLD business).

Placed order. One of the products not in stock - but I knew unlike other providers who take your money and then wait a week to tell you no stock. Rest of product arrived quickly from interstate. Always had good service with good prices.

We are very satisfied with the service that we received from Budget Pet Products. Recently, a packet of dog food that we ordered had been damaged in transit. I raised the issue with Budget Pet Products and they handled the problem in a very professional and efficient manner and I am very happy with the outcome. I will definitely be purchasing products from Budget Pet Products in the future.

I've bought a lot of dog supplies from here since 2020. Always competitive prices and quick dispatch. I've got a few things on auto delivery and it takes the hassle out of remembering to re order, plus I don't have to shop around because I know I'm getting the best price. Definitely recommend.

Be prepared for the hardest purchasing transaction of your life! I ordered an item for my 80 year old dad who doesn't have a mobile so to be able to complete the order, I need a code that they text to his home phone. When this obviously didn't work, I needed to provide one of his bank accounts to have a small deposit made or for them to give a small refund on his credit card. All the while they are emailing back and forth outlining his full name and address. What the purpose is of this I do not know. Never in my wildest dreams would I have imagined buying something would be so hard! Most other platforms verify the credit card holder's address details, not this mob! I ended the circus act by just asking for a refund and buying from someone else. If you don't have a secure payment platform, you shouldn't be in business!!!!

Have been using Budget Pet Products for a few years now. Competitive pricing, easy to use web page and prompt delivery. I had a problem with an order this week and the customer service team went above and beyond in solving the problem. Highly recommend.

Ordering process was easy. Great specials and arrived the next day. Extremely happy with our purchases and the service. I will definitely be ordering products from this business again. Thank you.

5 stars all the way!! Simply the BEST pet product range and prices, with super fast delivery. I recommend adding a 'lucky dip' to your order. The surprise of adding treats & toys I wouldn't normally get? I'm not sure who was more excited, me or my cat!

They waste your time, and don't care to compensate customers when they make blunders. Would be best to go else where. Also they don't provide a direct phone number to their customer service representatives and try to fob you off and redirect you to a live chat, to waste more of your time to verify whether you qualify as important enough case to receive a phone call. Great customer service guys👍

Great price and quick delivery. Had issues with delivery company and reported to customer service. Rochelle in customer service was fantastic! I started an online chat, and when I wasn't there to answer the chat Rochelle called me instead. She was really kind and happy. Escalated my concerns and validated the issues I had with the delivery. Highly reccomend! Haven't experienced customer service like that in too many years :-)

Excellent range of products, easy website to navigate, speedy delivery, secure checkout options and best prices. We have been members of other pet product suppliers for 30 years and believed we were receiving great discounts until we found Budget Pet Products. Budget Pet Products pricing is the lowest available for high-quality brands. Thank you for your monthly supply and delivery services. We hope this review helps other pet owners find Budget Pet Products for their needs.

Have been ordering dog food online with this company for a few years now for the convenience of free delivery to door and the cost saving of multiple buy with a regular delivery. We get an email notification when delivery is due and when it’s been shipped. Changes to schedule can be made easily through their app. Easy!

This story has a happy ending. I’ve used Budget Pets Products BBP for ten years or the life of our dog a Lab and always purchased premium food and medication. They were at the first time earlier movers of direct to door online only pet products selling model. Our annual spend was significant and increasing with the addition of a second dog to our household but we remained loyal as their costs were competitive and they offered a consistent product offering and buying experience. Except on this occasion, we purchased clippers from them for our new dog. Product arrived unused or not damaged as per photos but the product was already opened, unwrapped and contained the wrong combs plus swapped for the wrong size. That may have been acceptable if the combs fit but didn’t and attempts to force on would break them rendering the product unusable for purpose. I raised a ticket with Budget Pets, this was an experience. First the recorded message on the phone number encourages you to use their other channels and promptly hangs up. You don’t speak to a person so only option is to use chat either in the app or via their website. Chat is prompt but it goes to a chat centre based in SE Asia. The consultants are understanding but they are not empowered to make decisions so the ticket is routed to their After Sales team adding delays to resolve the issue. My issue and dialogue then continues with their After Sales consultant. My interaction with him was challenging from the outset, he advised I should resolve the issue with the manufacturer. I reminded him resellers are required to provide a store warranties for resold products under Australian law. None the less I contacted Kazoo support. Call goes to an Australian. I explained the issue and we continue dialogue via text and MMS. He says the combs are an ‘old’ model that still fits and encourages me to ‘force’ the combs on and he would cover breakage. From our research the combs are from the cordless clipper and was never going to fit. I told Kazoo that I wasn’t forcing it on and wanted a refund. Radio silence. I pursued the refund with Budget Pets via chat. Consultant advises the refund request must be escalated to After Sales for approval. It’s disappointing they aren’t empowered to decide and follow the Returns policy on their website. After Sales responds to my email ticket and approves the refund but advises to send to the dispatch warehouse instead of the Returns PO Box. It may be standard scripting but he also makes the comment below in the response. “ *IMPORTANT! Please note if an item is returned damaged or dirty(smelly, animal fur, marks, body fluid, cut, ripped etc - in a way other than how the item was sent originally), we will not hesitate to return the item to sender without a refund.” It was offensive given I had sent photos and explained the product could not be used due to the combs issue. After Sales confirmed I could send the returned product to either the PO Box or warehouse. I mailed the product to the PO Box by registered post. BBP processed the whole refund including postage costs back to my credit card. The After Sales consultant kept me informed throughout the refund journey. Despite the rigmarole BPP pulled through and came good at the end.

Been buying from Budget Pet Products for several years and always find knowledgeable and helpful customer service, good prices and fast delivery. Great work everyone, especially in the middle of COVID. Hope you're around for many years to come!!

I got a text message saying I had to verify my order by sending an email with a verification code. What? People are busy - I did what the text said and now I received a messaging saying my order is on hold as I didn’t verify- I have now verified 5 times. I have paid over $100 - send my order asap - how dare you hold an order - which you gladly took money for.

Always excellent service, quick delivery and most of all great prices. A product I bought at the vets was $50 more expensive than Budget. I should have checked their prices first. My next bag of 4CYTE I'll be getting from Budget Pet Products.

Quit honestly, the best customer service I’ve received in a very long time. On the phone, via the chat room and in person at the depot. Not to mention the best prices I can find in Australia on all the best quality products for my pets. Well done Budget Pet Products. Finally a retail company that is getting it right from every angle!