Medical on Miami image

Medical on Miami

Medical group

😠 Extremely poor service. I explained to the very abrupt female receptionist that I was in need of a script for antibiotics as I was suffering from a tooth infection and she rudely told me that as I was a new patient I would need an extended half hour appointment which is absolute rubbish! They are cl... People often mention doctor, staff, appointment, time, Medical, clinic, medical, Miami, friendly, treatment,


Address

2125 Gold Coast Hwy, Miami QLD 4220, Australia

Website

www.medicalonmiami.com.au

Contact

+61 7 5576 5832

Rating on Google Maps

4.70 (392 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: 7 am to 12 pm
  • Sunday: 7 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: doctor (22) staff (19) appointment (14) time (14) Medical (11) clinic (10) medical (10) Miami (10) friendly (10) treatment (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Michael C. 1 year ago on Google
    Extremely poor service. I explained to the very abrupt female receptionist that I was in need of a script for antibiotics as I was suffering from a tooth infection and she rudely told me that as I was a new patient I would need an extended half hour appointment which is absolute rubbish! They are clearly trying to milk patients as there were multiple 10am appointment slots for today. This clinic just like many others around the Gold Coast put money in front of patient medical care. Shame on you Medical on Miami! I will be writing a formal complaint to the Queensland Government detailing my experience with your unethical medical centre. Stay away from this greedy clinic!
    4 people found this review helpful 👍

  • 2/5 Amanda B. 1 year ago on Google
    I started with this clinic back in 2019 until very recently and referred many a patient here. In that time the service steadily declined, with rude and inept reception staff letting the entire team down. The final straw for me was when I received a letter saying I was being warned for 'agressive behaviour' lol. Firstly, if you're going to send a letter you may want to spell check it... Secondly, my aggressive behaviour was due to you continually making mistakes and blaming me for them. I'd like to let anyone else who is struggling with the same treatment to seek out other clinics! I'm now with Medicann and not only was it cheaper for consults, I'm not dealing with staff who cannot do the simplest tasks like sending you your own scripts and information and can treat their long time clients with some respect and dignity. Im so glad you threatened to abandon me as a client because of my frustration at YOUR failures. I am even more happy you left me unmedicated and forced me to seek an alternative option. There's plenty of access in the sea :)
    3 people found this review helpful 👍

  • 5/5 Madonna A. 1 year ago on Google
    I have been a patient of Dr Guy Bouchet for approximately 9 years. He has always been a caring and very thorough doctor! However recently I had an accident and I cannot thank him enough for his care and help through this scary painful time. He has gone way above his duty of care to get me through. Thank you Dr Guy I also want to say an absolute BIG thank you to me physio Steven Racki. I have been to many Physio’s over my 59 years but I have NEVER had a more caring and thorough physio as Steven. He rings me to follow up how I am going. He truly cares he doesn’t rush your appointment and really listen to your concerns. It is great that Medical On Miami is medical centre where doctors, physio’s etc are all working together to get the best results for their patients. Thank you!
    3 people found this review helpful 👍

  • 1/5 Global SALON S. 1 year ago on Google
    Don’t waste your money here. They charge you a fee to see a doctor for nothing. Literally couldn’t even get a blood test referral and wasted $60 when I could have gone to a bull billing GP
    3 people found this review helpful 👍

  • 5/5 Fiona W. 1 year ago on Google
    Dr Jardin was incredible with my son. He spoke directly to him the entire time which felt so respectful. Even when he wasn’t able to answer his questions (he is 7yo) he still directed all questions and advice to him and explained things in an age appropriate way. He was also really respectful and considerate when he needed to check his body and waited for consent. Things that should be a given when working with kids but are certainly not always.
    2 people found this review helpful 👍

  • 1/5 Krista G. 1 year ago on Google
    Had one of the worst experiences with Dr Drew. All I wanted was antibiotics for my sinus infection that I’ve been trying to heal naturally for over a week now. She made me feel horrible for coming into the practice and accused me of having covid because I had blood and coming out of my nose and headaches from the pressure in my sinus? I explained I did a RAT test the day before and tested negative, however she said that it wasn’t an accurate test. When I tried to explain I get sinus infections regularly she just shut me down and said I needed to go. I didn’ have a cough or fever and most of my symptoms were all related to a bacterial sinus infection. People should be able to talk to doctors and get the help they need when they are sick. I understand covid is serious but you test negative and you still get accused of having it. She then proceeded to walk me out and had a go at the lovely reception lady for letting me in with “covid”. I felt really sorry for the lady and had to reassure her I did not have a virus but in fact it was a bacterial infection which the doctor even gave me a script for. I wouldn’t go into the doctors knowing I had covid hence why I tested myself the day before. I believe she could have handled the situation a whole lot better and hope that no one else gets the same treatment.
    2 people found this review helpful 👍

  • 1/5 Jason V. 1 year ago on Google
    Rude staff. Made an appointment on the Monday for Wednesday. Was phoned 2 hours before appointment and told that I need to give them a $100 deposit and that the visit was going to be $375, also they will not accept my DVA Gold card. Is this how you treat veteran's? Do I need to remind you of what we sacrifice in serving this country? Every other Doctors Surgery I have ever had an appointment with is happy with billing DVA from my Gold Card. I will be posting this on every Veteran site in the country.
    2 people found this review helpful 👍

  • 1/5 Brendan D. 1 year ago on Google
    The front staff demanded that I wear a mask other I would be denied of my health related appointment. Yet there were staff and patients walking around the office with the masks hanging on their neck. Disgusting double standards and discrimination. An unlawful 'policy'. I am absolutely disgusted.
    1 person found this review helpful 👍

  • 5/5 william s. 1 year ago on Google
    I have been a patient of Dr Greg Shrimpton for the past several years and during this time have been more than satisfied with his services he has always gone above and beyond in delivering first class care and advice as my GP he ticks all the boxes. The practice itself is well equipped with staff members always helpful.
    1 person found this review helpful 👍

  • 5/5 Paula M. 1 year ago on Google
    Great staff, great doctors! The whole family likes everyone there. Hotdoc interface doesn't tell you who bulk bills and who does not, so if it matters to you, you'll need to call.
    1 person found this review helpful 👍

  • 5/5 Goran M. 8 months ago on Google
    Medical centres are often renowned for poor customer service these days, with doctors who couldn’t care less about you as a patient. If anything, you’re made to feel like an inconvenience. Thankfully, Medical on Miami is far superior to this stereotype. From the staff booking the appointment on the phone, to the reception staff in the clinic and even the doctor herself, all were very friendly, accommodating and professional. We managed to get an appointment the following day, and everything ran smoothly and punctually. We were very happy. The clinic itself is modern and clean and easy to get to. Well done.
    1 person found this review helpful 👍

  • 5/5 Jenna F. 5 months ago on Google
    I had an appointment with Dr Fabian Ring today and he was AMAZING! So friendly and really helped me feel at ease. I highly recommend him for any women’s health issues. It’s so rare to find a great doctor that takes the time to educate and really makes sure you’re informed as well as giving their medical advice in a helpful and kind way.
    1 person found this review helpful 👍

  • 5/5 Mike J. 1 year ago on Google
    Dr Mark Spanner was his usual friendly and efficient self. He examined me after we discussed my symptoms, and he explained his conclusion and his recommended treatment. Altogether an excellent visit.
    1 person found this review helpful 👍

  • 5/5 Patricia P. 1 year ago on Google
    It is ideal, a one stop medical facility. You can have xrays, blood tests, scans, physio (Steve is fantastic and handsome) Dietician and Chemist. Have attended all of the above. All staff are efficient, knowledgeable and helpful. Would thoroughly recommend anyone to attend at Medical on Miami. My husband agrees wholeheartedly. Dr Spanner is our family doctor and very caring, takes time to listen and gives excellent advice. Have been to 3 or 4 other Doctors who are of the same ilk.
    1 person found this review helpful 👍

  • 5/5 Steve W. 11 months ago on Google
    First time with Dr Greg Shrimpton and it was a great experience especially as he gave me good news regarding my skin check. Very personable and professional Dr Shrimpton couldn’t do enough for me in my consultation time frame. Receptionist was pleasant - all in all a very good experience.

  • 5/5 Natalie M. 7 months ago on Google
    I had such a positive experience with Medical on Miami. I’m travelling from overseas and had to get into a doctor as soon as possible - the appointment was easy to make and the service was brilliant. Dr Fabian Ring was absolutely fantastic and really listened to me, ensuring that I knew I was going to get the treatment I needed. There has been a follow up call to confirm all results and to check that I am on the mend. This level of care is beyond anything that I would receive back home and I am very grateful. Thank you!

  • 1/5 Hayley S. 5 months ago on Google
    Use to see Dr Rae ( she was amazing! Loved her) since she left I had to book an appointment with a different doctor, Dr Adams. Booked online within 24hrs of the appointment. I then called to cancel right on opening to cancel the appointment as the problem resolved. Was advised she is a very popular doctor and is booked in advance so a cancellation fee would be charged. Meanwhile she has about 15-20 appointments available online everyday for the next fortnight so that was a lie, just an excuse to bill something. Totally understand a cancellation policy but unsure how I could have given 24 hours notice when it was booked within that time. Terrible experience, Doctor was adamant about charging me even when I explain the situation. Very money hungry and no common decency to long term patients. Won’t be back.

  • 5/5 Debra P. 5 months ago on Google
    Love the onsite parking. Waiting rooms nice, bright & airy. Normally wouldn't travel this far to see a doctor as I live across the border, but my GP is working there at the moment.

  • 5/5 Kim B. 5 months ago on Google
    Im new to the area & practice. I have seen a few doctors here for different issues. All have been really present, calm & caring. The staff are all very friendly & efficient. Some hiccups with admin getting past results forwarded to the practice- apparently this makes it easier for the doctor to see in the system- all easily remedied. Convenient parking, pathology, radiology & chemist. Clean, modern facility which helps one to feel a bit special coming here for a host of health issues. I like to drive to the beach for a short sit after being at the doctors- so this location suits me very well. Thanks Medical on Miami.

  • 5/5 Lauren G. 6 months ago on Google
    Dr Fabian has a wonderful and professional manner about him. He is very knowledgeable on the first trimester of pregnancy and discussed the risks pertaining to my situation in detail. He recommended practical outcomes and put together a high level plan. Very happy with his service and knowledge as a Dr in the Pregnancy space. Highly recommend!

  • 5/5 Samantha b. 5 months ago on Google
    Second time I’ve been to this clinic and both times the doctors were incredible. So thorough, empathetic and genuinely care about your wellness. Most professional experience I’ve had in years at a doctor.

  • 5/5 lauren a. 4 months ago on Google
    A wonderful practice in all aspects! We are truely grateful and lucky to have such fantastic facilities with friendly, educated staff in all areas! Can’t recommend Dr Ring enough- compassionate and caring!

  • 5/5 robyn l. 4 months ago on Google
    I had an urgent Covid-related medical query and staff were able to provide a Telehealth consultation this morning. It was a seamless process and the doctor was caring, knowledgeable and professional. I am genuinely impressed and very grateful. Thank you Dr Tyler Chin.

  • 5/5 Rebecca F. 4 months ago on Google
    Dr Abraham's has been the Dr of myself and my daughter since she was a baby. He is kind, listens and really tries to understand to help as much as he can. I love that he is wholistic in his approach using a variety of complementary medicine & practitioner advice, as well as his own expert medical knowledge. We appreciate having Jim apart of our team 🙏🏽

  • 5/5 Mike A. 4 months ago on Google
    The centre is very clean and modern. Both he reception and the doctor were professional and friendly. I will happily return when needed. Thanks

  • 5/5 Kate S. 1 year ago on Google
    I have been visiting Medical on Miami for over a year and have been thoroughly impressed. The staff are friendly and welcoming, the facilities are clean and well-maintained. Dr Drew is knowledgeable, personable, attentive, and takes the time to answer all of my questions and concerns. I feel extremely grateful to have found a doctor I feel that I can rely on.

  • 5/5 Ross G. 11 months ago on Google
    Professional service. Friendly and caring. Nice atmosphere with music, privacy and comfort. Highly recommend. Not to mention the amazing medical staff

  • 5/5 June D. 8 months ago on Google
    Dr Jardin Taha of Medical on Miami, is such a lovely person as well as being a very good doctor. Within one week of my first consult with him, I had a lesion biopsied, stitched, examined by pathologists, stitch removed and referred on to a specialist. He certainly gets the ball rolling, and always with a lovely smile and caring manner. Thank you!

  • 4/5 Urban Hippy Coastal l. 10 months ago on Google
    Dr A Adams is an amazing doctor with a great attitude I highly recommend. The administration and reception need to go over there check in procedures as it's a total breach of privacy. This is in no way a cheap clinic, it's expensive. But as treatment goes, you get what you pay for.

  • 5/5 Ros W. 11 months ago on Google
    Vistited Dr Marc dell Gallo. Best Physiotherapist I have been treated by. Very helpful, informative, kind and caring. A great all round centre with everything medical you require. Thank you for the excellent treatment.

  • 5/5 Patrick P. 1 year ago on Google
    Medical on Miami offers the best waiting room experience I have encountered. Airline lounges could learn much from the aesthetics of the room and comfortable chairs. There is an air of serenity at MOM, and not the usual noise and busyness of most doctor's waiting rooms. Parking is easily accessed, and an elevator links car park and reception. The reception staff are welcoming, professional and efficient, as are the nursing staff. I followed my doctor from his previous practice, and if his skills and demeanour are typical of the practice, then it is the one of the very best on the Gold Coast.

  • 5/5 Thorne P. 11 months ago on Google
    Dr Aaron Segal has done an incredible job in relieving my chronic lower back pain. After just a few sessions with Dr Aaron my back is feeling like new. I am incredibly impressed with the level of treatment I received and I'm so grateful to have booked in with Dr Aaron!

  • 5/5 James I. 1 year ago on Google
    Aaron Segal is the most amazing Osteopath! I have been working with Aaron for a number of months on various issues I have been having. He has tailored a treatment plan to suit me and has managed to solve so many different pain areas I was having. Additionally, if I am in immediate pain he helps out straight away and I leave feeling so much better. Going for a treatment with him is like catching up with a mate. He is very friendly and easy going. Super appreciative of his hard work and dedication to his practice!

  • 5/5 Kath W. 1 year ago on Google
    Dr Spanner is the best doctor ever. The reception staff are welcoming and efficient and the clinic nurse friendly and again efficient. Happy to recommend Medical on Miami and have done so in my large workplace.

  • 4/5 Patricia A. 1 year ago on Google
    I like the clinic..I am very happy with Dr Taha. He has been looking after us for years. Blood tests are quick and efficient. Receptionist some are great. Some are not so helpful...

  • 1/5 Scarlet P. 1 year ago on Google
    Was more than willing to give this place a second chance, and approached this clinic privately to address my issue, they were very unwilling to come to any kind of resolution. This place left me feeling ripped off and they didn’t care/took no accountability. Should have read the reviews before booking here as looks like it’s common practice for them to book people in for expensive appointments that get you nowhere. Avoid.

  • 5/5 O M. 2 years ago on Google
    Very friendly and helpful receptionists and admin staff. The booking system is great and the reminders for appointments are so helpful! Also, the pathology lady who did my blood tests last week was so lovely and good at her job, I felt nothing (Thank you!!)

  • 3/5 S E. 2 years ago on Google
    Great medical centre and doctors. However my only issue is the time to see your regular doctor when something pops up. You have to wait 4 weeks plus to see them. A trusted relationship is created between yourself and that doctor and when you cannot see them in a time of need , it's very disheartening. If the doctor has a high regular patient load already established, perhaps they should consider closing appointments to new patients.


Call +61 7 5576 5832 Open on Google Maps

Trends



Last updated:

Similar Medical groups nearby

Eastbrooke Family Clinic Southport image
1
Eastbrooke Family Clinic Southport
Medical Center
😠 Unprofessional Uncaring doctors and extremely rude staff!!! The Doctors here put money over patients health time and time again, they will treat you like rubbish, it’s no wonder so many patients have left this poor excuse of a practice PATHETIC
3.40 (38 reviews)
Eastbrooke Family Clinic Burleigh Waters image
2
Eastbrooke Family Clinic Burleigh Waters
Medical Center
😠 Unfortunately this practice has really gone down hill since they first opened! My family have been patients since they opened and really liked Dr Myers, Dr Zagowski & others that have since left! The new Drs seem less professional and caring & the pricing is just ridiculous!
4.00 (34 reviews)
Last updated:
()