Petbarn Oxenford image

Petbarn Oxenford

Pet store Pet supply store Pet groomer Goldfish store Dog trainer Pet adoption service Pet care service

One of the Most Reviewed Pet stores in Gold Coast City


Address

4 Global Plaza, Oxenford QLD 4210, Australia

Website

www.petbarn.com.au

Contact

+61 7 3181 3297

Rating on Google Maps

4.40 (718 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8:30 am to 6 pm
  • Wednesday: 8:30 am to 6 pm
  • Thursday: 8:30 am to 9 pm
  • Friday: 8:30 am to 6 pm
  • Saturday: 8:30 am to 5 pm
  • Sunday: 9 am to 5 pm
  • Monday: 8:30 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: staff (14) service (12) customer (8) amazing (7) member (6) fish (6) stop (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dwayne T. 1 year ago on Google
    I had a horrible experience yesterday afternoon. This took place at Oxenford on the Gold Coast. The male staff member was abrupt and rude. I explained to the female staff member how I felt and she justified his behaviour because he had experienced a rough customer prior. I don’t go to Petbarn to be spoken to with disrespect. I explained that I’d be passing this feedback on and that was all that she has to say. Not a standard of customer service I expect. It’s a wonder why so many retail jobs are becoming self serve or home delivery. I passed this info on to their contact email address and still have had no response. Sad.
    1 person found this review helpful 👍

  • 1/5 Margaret P. 1 year ago on Google
    Very disappointing - dirty fish tanks, slim build up, in the fighting fish tanks, which should be cleaned. Lots of staff behind the checkouts but no assistance offered.
    1 person found this review helpful 👍

  • 5/5 Nikki S. 1 year ago on Google
    Very friendly and accommodating staff. Awesome grooming skills as well. Quite happy with them.

  • 5/5 Vanessa C. 5 months ago on Google
    Love how helpful all of the staff have been plus the understanding as we navigated the loss of one of our fur babies... simply an amazing group of people

  • 5/5 Nicole 5 months ago on Google
    Shoutout to Darren who served us this evening. He took the time to find what food our puppy last had, looked on the website to find the best price (instore vs online), did the same for the second 10kg bag for our other dog. And then proceeded to carry the bag out to our car. His customer service was exemplary, he really is an asset to petbarn. I'll be back again, hoping he's working everytime I have to buy a large bag of dog food.

  • 5/5 LEANNE G. 5 months ago on Google
    Thank you to Abby who saw me walk in with a list of food for my fur grandbaby my daughter had sent me . Abby collected everything I needed and opened a register and scanned all my goodies . Thank you so much your service was amazing!

  • 5/5 Daniella R. 6 months ago on Google
    I can only say amazing things about this store, this might be small but the customer service I have received from Abbey and the team today about my missing package was amazing. They were straight onto it and sent me a second one just before my neighbour had come to the door with my original package. 100/10 for especially abbey’s kindness and customer service! Thank you so much guys! See you instore tomorrow! :)

  • 1/5 Calm C. 8 months ago on Google
    An employee was completely disregarding of me sharing updated information in a calm way, as an experienced Behaviour Veterinarian (i.e. pet 'psychiatrist' and 'psychologist') and long standing Fear Free Veterinarian, about the emotional risks of breaking trust with owners when any device or method is Added or done to a dog that attempts to "stop" a natural behaviour (I.e. a species specific communication method), like barking. She not only became defensive but even went as far as to say "it's just your opinion". When I calmly answered that actiually it's very well documented science, based on which the laws of not being allowed to hit children came about, she ignored me and wrapped up my payment at counter faster than one could blink. She was obviously completely uneducated on canine behaviour and despite the owner being there to return a one punishment device to just get recommend another, while clearly saying "they just want to stop their dashund puppy barking when home alone or when chasing their cat, to not upset the neighbours in their apartment" and actually said they want something that "won't cause him to be uncomfortable or stressed", yet they were recommend and sold a 2nd type of devices that works BY causing discomfort...I.e. has to cause enough physical or emotional pain to scare/frighten the dog into "stopping" barking. This sales person had zero interest in expanding her knowledge and concerningly, even less awareness of how any attempt to use any method or device to "stop" behaviours will invariably cause more harm and likely long term trauma for a dog that she knew extremely little about. How many people in QLD are aware that anti-barking devices are practically illegal to by over the counter in all other states except QLD?! This sales person certainly wasn't aware of this when I brought it up. I challenge all pet store and daycare and pet-sitting or council workers to get up to date with very easily accessible free up to date information on why it is emotionally detrimental in the LONG TERM to try to "silence" any sentient being from feeling like they can speak up....because in reality, when we deal with Canines who are Obligate Social species like us humans, how is use of any intimidation method or device to "stop" a behaviour that is natural for Canines but simply undesireble for us, different to emotional or physical domestic violence?! It isn't. It's just that Canines in particular have no choice and are their ways of communicating their fear, anxiety, panic, frustration or conflict emotional are missinterpreted because of lack of up to date education from the front line people, like this pet store employee. I hope we can all stop to really consider the perspective of the animal, rather than focusing on whether behaviours will "upset neighbours" or cause the perception of human to human social embarassment. I leave readers of this review with a final thought: Would any of us put any "device" or use any punitive or intimidating method to stop a baby or toddler crying because we didn't want to "upset our neighbours"?!

  • 5/5 Kiffa J. 1 year ago on Google
    Anything you need for your pet is in-store,gr8 variety too. I don't go anywhere else for our pet supplies. Highly recommended. Queenslander.

  • 5/5 Megan 10 months ago on Google
    Thank you so much to the groomers. They did a fantastic job and were lovely people. We will definitely be back for all future grooming needs!

  • 5/5 Leo 10 months ago on Google
    Rose was groomed yesterday and I can honestly say it is the best groom that she has had. She is only 10 months old so has only had maybe 4. Afterwards when I picked her up she was so happy so I know the experience was a good one for her as well.

  • 5/5 Joy R (Joyful by n. 11 months ago on Google
    One of the best decisions I have made for my puppy was taking her to Pet Barn Puppy School. It helped socialize her and gave me the skills to teach her age appropriate behaviour. Great start to her being a well behaved dog. Thanks Trinny and Pet Barn.

  • 2/5 Michael H. 1 year ago on Google
    Been shopping here for years and the experience has been positive. Though, today we were let down with the dog wash being broken for over two weeks now. I rang five times today hoping someone could let me know if it had been fixed yet as I didn’t want to make the drive again just to turn around. Five phone calls with no answer so we took the gamble and turned up only to find the dog wash still out of order. When I spoke to a staff member they said they are too busy to answer the phone. Poor customer service Petbarn.

  • 1/5 Aaron T. 1 year ago on Google
    Fish area disgusting, dirty slimy tanks and sick looking fish. 7 pm shops open but staff member said manager said it’s to late, more like to lazy to do a water test. Don’t recommend

  • 5/5 Erin L. 1 year ago on Google
    So amazing helpful staff. Great products and not too bad prices. 15% discount when buying food every month helps too

  • 5/5 Maddison J. 1 year ago on Google
    They helped to get my dog in as soon as they could when she was covered in thistles. I am so grateful. The ladies are amazing!

  • 5/5 Kym H. 1 year ago on Google
    Last 2 times I have been to Oxenford a fantastic lady called Fran assisted me she would have to be a 10 out of 10 for helping noledage personality made me feel welcomed and nothing was to much bother thank you Fran you are the best she told me she loves her job she is a keeper I reckon ❤️

  • 4/5 Helen H. 1 year ago on Google
    Have been a customer here since they opened. Staff have always been friendly and helpful. Plenty of parking. Easy access off the M1.

  • 2/5 Karly T. 1 year ago on Google
    Staff were lovely..however pricing is quite high. Went to buy Blackhawk dog pallets $50 or $36 for frequent buyers, when I asked at the counter if I was a frequent buyer they checked and advised I wasn't, which was fine and the staff member was nice. I said I would go somewhere else as $50 was too high. She advised that they price match so I went back to my car and looked on their OWN website and it was listed for $30.99. I went back in and they accepted it and I bought the same product for $20 cheaper as advertised ON THEIR OWN WEBSITE not a competitor's. Shouldn't this price be also advertised in store?

  • 3/5 Chris D. 1 year ago on Google
    Decent enough but not enough staff. Arrive to find no mail clipping without a booking but that’s not advertised until you arrive. The complaint is due to this not being the company policy. Have been advised that bookings are not required on so many previous occasions.

  • 3/5 Brooke H. 1 year ago on Google
    Store wasn't to bad expect for the fish . There was a Betta in a fish tank so dirty and badly kept I nearly didn't see the fish . Told the staff member about it and he shrug his shoulders like he couldn't give a care. Think more care needs to be made to keep the animals in a better condition or hire a new person to maintain that area.

  • 5/5 FM 1 year ago on Google
    Amazing customer service and passionate staff. You can tell they really care about all animals big and small.

  • 5/5 Julia B. 2 years ago on Google
    The staff I spoke to had a lot of knowledge on the products regarding budgies health. She was also polite, respectful, intelligent and lovely to talk to. The only downfall was a full pallet in front of the products we were trying to see making it difficult to access. Thank you ❤

  • 3/5 Pete G. 1 year ago on Google
    welcoming layout and my boy loves it. staff talk tp him like i do. great store

  • 5/5 Debbie S. 1 year ago on Google
    outstanding service and friendly service, I can highly recommend the girls at Petbarn Oxenford grooming for an amazing groom every time we go. Love, love, love them

  • 5/5 Amanda H. 1 year ago on Google
    Fran was very knowledgeable and very informative. I found her service very friendly and she was happy to answer any questions I had. Even my son gave her a 10/10 for her fab service.

  • 4/5 Andre van der M. 1 year ago on Google
    Pretty good groomers. We used to get a bow tie in the dogs hair but doesn't happen any more. Next time we will try Upper Coomera branch and see what service standards they have.

  • 5/5 Kim L. 1 year ago on Google
    We got our rather shaggy puppy Hogan groomed at Petbarn Oxenford yesterday. We are very happy with his grooming. All the girls there were professional, friendly and seemed genuinely interested in the grooming care of our Hogan. We will be going back. Thank you


Call +61 7 3181 3297 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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