1/5 Paula M. 3 years ago on Google
Last
day
of
our
dive
I
lost
their
camera
and
was
told
to
pay
600
euros
for
it,
which
I
did.
The
camera
was
worth
around
100ish
euros
or
less
+
50
for
the
red
filter
(it
was
12
years
old).
Still,
I
paid
the
full
price
they
paid
more
than
10
years
ago.
When
I
came
back
to
France,
we
shipped
them
an
exact
camera
with
a
case
and
a
red
filter
at
their
request
and
they
agreed
that
they
will
repay
all
600
euros
I
previously
paid.
They
have
received
both
camera
and
the
case
around
1st
November,
however,
the
red
filter
did
not
arrive.
We
have
been
exchanging
emails
for
a
year
now
and
they
still
did
not
return
these
600
euros.
They
would
rarely
answer
our
emails
with
delays
of
about
two
months
and
each
time
they
came
up
with
a
new
reason
why
they
had
not
to
return
the
money.
It
mostly
came
down
to
the
part
where
they
say
they
have
more
important
things
to
do
than
to
deal
with
us.
Now,
they
are
blaming
a
coronavirus,
although
they
had
almost
8
months
to
return
the
cash
before
the
pandemic
and
it
was
a
high
season
a
few
months
ago,
which
was
not
affected
by
the
pandemic.
Sadly
for
me,
I
am
a
PhD
student
who
worked
a
year
to
pay
for
the
700
euros
diving
with
their
centre.
Now,
I
am
900
euros
in
minus
and
after
a
privately
posted
review
on
their
FB
page,
I
am
threatened
with
a
lawsuit.
Although,
by
most
laws,
you
are
not
allowed
to
request
the
sum
that
you
originally
paid
as
you
cannot
make
any
profit
from
it.
Instead,
you
have
to
ask
for
the
value
on
the
current
market
which
was
around
100
euros.
I
do
not
mind
paying
for
what
I
had
lost,
but
also
not
a
price
that
was
originally
paid
more
than
10
years
ago.
They
did
not
seem
to
want
to
resolve
this
matter
although
they
depend
on
their
customers
as
it
is
a
hospitality
sector.
The
owner,
Bertrand,
did
not
handle
the
situation
well
as
he
was
super
angry
and
mad
after
the
camera
was
lost.
He
did
not
want
to
go
back
to
look
for
it
and
told
us
not
to
speak
to
him.
He
was
yelling
for
almost
an
hour
in
French.
Sadly
for
him,
my
boyfriend
is
French
so
he
kind
of
understood
all
the
offences.
When
they
tried
to
justify
the
600
euros
price
they
asked
for,
they
mentioned
and
send
us
the
receipt
of
the
1000
euros
waterproof
case
of
another
bigger
camera
they
own
so
we
could
not
even
ask
for
our
insurance
to
cover
at
least
one
part
of
it.
It
happens,
people
lose
things
all
the
time
and
they
should
ensure
their
valuables
are
covered
by
some
insurance
in
case
their
customer
is
not
as
nice
as
I
am
and
does
not
pay.
Moreover,
Bertrand's
behaviour
was
commented
on
other
reviews
so
make
sure
to
read
them
before
you
opt
for
their
centre.
For
each
bad
comment,
he
tried
to
tell
his
version
of
the
truth
as
it
can
be
seen
from
his
comments.
In
this
case,
everything
can
be
seen
on
the
FB
review
where
I
attached
all
exchanged
emails.
I
do
not
recommend
them
or
their
diving
centre
at
all
as
they
do
not
know
how
to
deal
with
bad
or
uncomfortable
moments
and
problems,
which
is
crucial
as
bad
things
happen
all
the
time
and
because
based
on
their
comments
it
seems
they
truly
believe
that
they
are
doing
you
a
favour,
whereas
the
part
where
you
pay
them
for
a
service
does
not
matter.
Also,
they
never
offered
to
send
even
a
small
amount
of
cash
just
to
show
some
goodwill
to
resolve
the
issue.
In
the
end,
they
cannot
live
without
their
customers,
but
the
customers
can
live
without
them.
There
are
other
diving
centres
on
the
same
street
and
I
strongly
encourage
you
to
find
another
place
if
you
want
to
enjoy
your
time
and
dive.
The
diving
was
so-so,
depends
who
dives
with
you.
The
skipper,
the
lady
at
the
reception
and
the
divemaster
Hervin
were
super
nice,
but
the
two
owners
did
not
deal
with
the
issue
as
they
should
have
and
I
find
them
to
tense
to
dive
with.
Also,
I
did
not
like
how
they
always
rush
you
in
the
boat
so
you
are
not
able
to
catch
your
breath
for
five
seconds.
Moreover,
they
do
not
go
out
of
their
way
to
help
you.
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