1/5 Pam O. 1 year ago on Google
BEWARE
-
THIS
IS
THE
WORST
INSURANCE
COMPANY
EVER!!
DO
NOT
PURCHASE
MOLINA
INSURANCE.
Molina
Insurance
deserves
a
negative
rating
I/O
1
star.
Please
do
your
research
and
read
other
reviews-
everything
people
are
saying
is
accurate.
Here
is
just
a
few
things
I
have
experienced:
1.
CS
is
beyond
TERRIBLE.
The
hold
time
to
reach
a
rep
is
ridiculously
long.
More
than
once,
I’ve
been
on
hold
for
over
an
hour.
I’m
assuming
their
CS
is
not
based
in
the
USA
(be
prepared).
We
have
all
had
experience
w/foreign
based
CS
centers
and
this
is
no
different-
possibly
one
of
the
worst.
Reps
that
at
(most)
times
can
be
hard
to
understand
(and
who
in
turn
have
trouble
understanding
you),
repeatedly
being
asked
for
same
information
and
yet
they
repeat
said
info.
incorrectly,
reps
are
not
knowledgeable
and
don’t
even
seem
to
know
how
to
find
information.
The
list
is
long,
but
be
prepared
for
the
robotic,
scripted,
unfeeling,
very
repetitive,
beyond
frustrating
conversations.
And
know
that
you
will
need
to
call
back
and
go
through
the
same
thing
w/another
rep
just
to
confirm
what
you
have
been
told
(if
you
actually
got
an
answer
to
your
question)
because
you
CAN
NOT
TRUST
you
have
been
given
correct/reliable
info.
2.
WEBSITE
INFO.
NOT
ACCURATE
-
As
stated
by
other
reviewers,
the
list
of
Providers
on
their
website
is
NOT
accurate.
MOST
of
the
listed
Providers
I
called
DID
NOT
ACCEPT
MOLINA.
Some
said
they
never
did!!
3.
VERY
FEW
PROVIDERS
ACCEPT
MOLINA
INSURANCE
4.
Billing
-
I
honestly
can’t
speak
on
billing.
But
here
is
part
of
the
problem
-
I
have
been
unable
to
pursue
further
medical
help
do
to
lack
of
reliable
information
from
CS
and
website
and
lack
of
providers
who
accept
Molina
Insurance.
My
billing
has
been
basic
PCP.
I
strongly
advise
anyone
NOT
TO
GET
MOLINA
INSURANCE.
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