Molina Healthcare of South Carolina

Medical clinic Doctor Medical center Health insurance agency

One of the Worst Reviewed Medical clinics in North Charleston


Address

4105 Faber Pl Dr Ste 120, North Charleston, SC 29405, United States

Website

www.molinahealthcare.com

Contact

+1 855-882-3901

Rating on Google Maps

1.40 (74 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8 am to 6 pm
  • Thursday: 8 am to 6 pm
  • Friday: 8 am to 6 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8 am to 6 pm
  • Tuesday: 8 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: insurance (14) company (11) call (7) information (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mandy S. 2 years ago on Google
    Provider directory online does not work. Can't search and have to go through hundreds of listings to find a doctor. Employees provide incorrect information about providers, costing us hundreds of dollars in uncovered visits. It is impossible to get in touch with anyone via phone. Phone hold wait times are, as far as I know, forever because 2.5 hours is the longest I've waited and hung up without an answer. My bill has been messed up for 3 months now and I have emailed and finally received a call back but was told they have to escalate it. That was 5 days ago. Still no resolution. No claims have been paid correctly. I've had to email every time. One is still outstanding after 2 months. With open enrollment available mid year we have switched to BCBS of SC. Now to figure out how to resolve the billing issue. According to to them we owe an entire months premium payment. Stay far away from this company. The hassle is not worth saving a few dollars.
    6 people found this review helpful 👍

  • 1/5 Pam O. 1 year ago on Google
    BEWARE - THIS IS THE WORST INSURANCE COMPANY EVER!! DO NOT PURCHASE MOLINA INSURANCE. Molina Insurance deserves a negative rating I/O 1 star. Please do your research and read other reviews- everything people are saying is accurate. Here is just a few things I have experienced: 1. CS is beyond TERRIBLE. The hold time to reach a rep is ridiculously long. More than once, I’ve been on hold for over an hour. I’m assuming their CS is not based in the USA (be prepared). We have all had experience w/foreign based CS centers and this is no different- possibly one of the worst. Reps that at (most) times can be hard to understand (and who in turn have trouble understanding you), repeatedly being asked for same information and yet they repeat said info. incorrectly, reps are not knowledgeable and don’t even seem to know how to find information. The list is long, but be prepared for the robotic, scripted, unfeeling, very repetitive, beyond frustrating conversations. And know that you will need to call back and go through the same thing w/another rep just to confirm what you have been told (if you actually got an answer to your question) because you CAN NOT TRUST you have been given correct/reliable info. 2. WEBSITE INFO. NOT ACCURATE - As stated by other reviewers, the list of Providers on their website is NOT accurate. MOST of the listed Providers I called DID NOT ACCEPT MOLINA. Some said they never did!! 3. VERY FEW PROVIDERS ACCEPT MOLINA INSURANCE 4. Billing - I honestly can’t speak on billing. But here is part of the problem - I have been unable to pursue further medical help do to lack of reliable information from CS and website and lack of providers who accept Molina Insurance. My billing has been basic PCP. I strongly advise anyone NOT TO GET MOLINA INSURANCE.
    4 people found this review helpful 👍

  • 1/5 HONG J. 2 years ago on Google
    Terrible service. The preventive services should be 100% covered. However I still got many bills. I called multiple times, each call took a long waiting time and was referred to different places, and I need to repeat same information again and again, and nobody really solved the problem. So far, my well-visit bills from last year are still alive and are going to be forwarded to collection office. To mention that, my family doctor is in the network. Try your best to avoid this one. Very frustrated.
    4 people found this review helpful 👍

  • 1/5 Angelina S. 1 year ago on Google
    The WORST place I've ever dealt with! My husband would be dead if I hadn't changed companies. He was dealing with stage 4 heart failure and blocked arteries with history of aneurysms. These idiots wouldn't approve any imaging to evaluate the arteries and denied life saving medication changes. Leaving saved my husband's life!
    3 people found this review helpful 👍

  • 1/5 secconds 1 year ago on Google
    I wouldn’t even go back to this insurance if it was my last resort. I have called 4 times in October to try to cancel my insurance, was given multiple wrong phone numbers to call, was still charged for the month after i was told by 2 different people that i wouldn’t, and was given yet another phone number to call. Whatever you do, do NOT waste your time or money with this company
    2 people found this review helpful 👍

  • 1/5 Chris O. 1 year ago on Google
    Hands down to order insurance I've ever had. I have yet to have them actually cover something. They screwed up the plan I signed up for and then changed the name of the plan after the fact. Luckily I have screenshots of everything. Now my primary care doesn't accept it because it's so bad. Might as well have thrown my money away.
    1 person found this review helpful 👍

  • 1/5 Edward S. 1 year ago on Google
    This health care service company/ insurer refuses to pay for essential medications, and even essential equipment supplies, the medications and supplies are related to sleep such as sleep apnea, these supplies are needed in order to maintain health. Additionally I was denied for a catscan that was needed to diagnose why I suffer pain when I eat or drink. Because of that denial the doctor released me because there was nothing they could do if they can't properly diagnose me. So if you want an insurance that provides you with the ability to find and or fix essential medical issues you need to find another company.
    1 person found this review helpful 👍

  • 1/5 Christine M. 2 years ago on Google
    Do NOT get Molina Marketplace insurance. When you get past primary care, they cover almost NO ONE. They even lie about what places accept their insurance on their website. Then you're stuck suffering or private paying because NO ONE takes this insurance. It is AWFUL.
    1 person found this review helpful 👍

  • 1/5 Payton W. 9 months ago on Google
    I work with a providers office and they are the most unprofessional hard to reach confusing company. I was just verifying insurance and the girl HUNG UP ON ME TWICE!
    1 person found this review helpful 👍

  • 1/5 Smith B. 1 year ago on Google
    Horrible Insurance company. This company is terrible with customer service and was not willing to help with hospital bills, given the emergency situation I was put in with Covid19. Simply put because it was out of network they would hard listen to my argument and said to deal with the hospital instead.

  • 1/5 chelle s. 1 year ago on Google
    My son sees a pediatrician and this insurance company sent me his Medicaid card with my drs information on it saying my dr is his dr. Totally wrong not to mention I’ve had trouble after trouble with this insurance company with my sons adhd meds bc he has had to try so many different ones til we found the right medication for him. I am so over this Medicaid company

  • 1/5 Pamela 1 year ago on Google
    I have tried calling them at least 10 times, NO ONE will help me, keep transferring me to another person that doesn't know there job, have asked to speak to supervisor and they hang up. Worst insurance ever.

  • 4/5 Doty M. 1 year ago on Google
    They answer when I call & always ready to help. They may be under staff, but they do there best & I so far love Mollina health insurance.

  • 3/5 Christina Y. 9 months ago on Google
    I’ll come back to review after I compare to My Choice (which we love) as they are now taking this over. I do like that they are nationwide so my mom may be more apt to move out of state with me now! Do you have one in North Carolina?

  • 1/5 Kimberly T. 11 months ago on Google
    I think this is a scam.the insurance company denies you if medication that is needed to even walk.a preventative from getting surgery prior authorization is a crock.hiw did the doctor call prior to meeting their patients and seeing their health issues.they couldnt even find a dentist that I could see for my abscess.i wish I didn't have them as my insurance .I am looking to get away from them .besides no place hardly takes the government insurances because they can't spike the bill

  • 1/5 June S. 6 months ago on Google
    Harassed by molina everyday calls and letter for colon screening I did not sign up for. As well as a package sent to my door with colon screening kit sending right back to you and blocking all calls. Totally feel garrassed


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