1/5 Kat 5 months ago on Google • 33 reviews
DO
NOT
BUY
PVC
WINDOWS
FROM
LEROY
MERLIN.
THEY
ARE
SCAMMERS
AND
FRAUDSTERS!
We
paid
for
window
replacement
in
March,
and
Leroy
Merlin
sent
Aluminis
Cervià
to
take
measurements
and
perform
work.
However,
the
windows
produced
were
much
smaller.
Out
of
five
windows,
four
were
made
to
fit
within
our
existing,
poorly
conditioned
wooden
window
frames
from
the
1960s,
and
they
didn't
bother
to
inform
us
about
this!
When
the
first
three
windows
were
installed,
we
immediately
raised
our
concerns
and
showed
Leroy
Merlin
photos
of
the
issue.
In
response,
they
sent
several
teams
to
inspect.
Every
Leroy
Merlin
staff
member
confirmed
that
the
only
reason
why
the
smaller
windows
were
produced
was
for
convenience
of
the
Aluminis
Cervià
and
no
other
reason,
despite
reducing
our
room
brightness
by
over
30%.
But
that's
not
all.
Leroy
Merlin
interrupted
the
installation,
left
our
place
in
a
mess
for
months,
and
treated
us
rudely
via
customer
service.
On
one
occasion,
they
made
us
wait
for
days
because
the
responsible
person
apparently
"didn't
have
a
car"
to
visit
us
(there
is
a
train
service
too).
Moreover,
they
refuse
to
share
the
reports
from
their
inspection
teams,
won't
refund
us,
and
won't
fix
the
windows
to
the
correct
size.
Eight
months
have
passed,
and
Leroy
Merlin's
customer
service
continues
to
ignore
us,
offering
no
compromises.
They
persist
in
refusing
to
produce
windows
according
to
the
actual
size
needed,
deny
us
a
refund,
and
insist
that
the
poorly
produced
windows
are
our
only
option.
Adding
insult
to
injury,
their
customer
service
has
openly
lied
to
us
multiple
times
and
Mari,
who
initially
assisted
us,
remarked,
"you
are
not
my
only
customers,"
while
we
endured
months
of
inconvenience
due
to
Leroy
Merlin's
measurement
errors.
Attempts
to
escalate
the
issue
to
management
proved
useless.
A
person
named
Raquel,
who
is
not
even
a
supervisor
according
to
LinkedIn
but
another
agent,
took
over
and
closed
the
case
without
bothering
to
read
our
correspondence.
We've
lost
count
of
how
many
times
they've
lied
to
us,
and
there
seems
to
be
no
way
to
reach
someone
willing
to
resolve
this
matter.
We
paid
for
window
replacements,
but
instead,
they
wrapped
our
house
in
plastic,
leaving
old
wooden
frames,
charged
us
almost
5000
EUR,
and
then
vanished.
This
is
the
worst
service
and
treatment
we've
ever
experienced.
Leroy
Merlin
scammed
us.
STAY
AWAY!