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Samsonite

Leather goods store Bag shop Luggage store Luggage repair service

Retail chain selling name-brand luggage & travel gear, briefcases, duffles, backpacks & accessories. People often mention service, store, suitcases, Natalia, tienda, maletas, good, atenci, customer, para,


Address

La Roca Village s/n, Local 24, 08430 La Roca del Vallès, Barcelona, Spain

Website

www.samsonite.es

Contact

+34 938 42 31 28

Rating on Google Maps

4.60 (148 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 10 am to 9 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: service (10) store (8) suitcases (8) Natalia (7) tienda (7) maletas (7) good (6) atenci (6) customer (6) para (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Alaa H. 1 year ago on Google
    I went to la roca village and helped by natalia she is the best in samsonite store 😊
    1 person found this review helpful 👍

  • 5/5 Loujain S. 10 months ago on Google
    Great stuff and friendly people 🥰
    1 person found this review helpful 👍

  • 5/5 Mylene Chan L. 8 months ago on Google
    Natalia was most helpful
    1 person found this review helpful 👍

  • 5/5 elaine w. 1 year ago on Google
    Great savings!! must buy. staff so helpful
    1 person found this review helpful 👍

  • 5/5 Lisa C. 1 year ago on Google
    Natalia was the best, most helpful and made all the difference to the amazing samsonite experience! Thank you!
    1 person found this review helpful 👍

  • 5/5 Noha El D. 11 months ago on Google
    Clara was extremely helpful and very knowledgeable. Thank you for the service !
    1 person found this review helpful 👍

  • 5/5 P C. 1 year ago on Google
    Warm and friendly service from Natalya! Even better was her good knowledge and ability to help weigh out pros and cons between different products. Made decision making all the more easier.
    1 person found this review helpful 👍

  • 5/5 Alexandra R. 1 year ago on Google
    (Translated by Google) A 10 store for the excellent service always provided by all the sales assistants who resolve all doubts, no matter how repeated, they strive to offer all the information and find the solution that best suits personal travel needs. Highlight the kindness and always smiling Laura Castillo, our trusted person always in this store for years. (Original) Una tienda 10 por la excelente atención siempre de todas las dependientas que resuelven todas las dudas por repetidas que sean, se esmeran en ofrecer toda la información y en encontrar la solución que mejor se ajuste a las necesidades personales de viaje. Destacar la amabilidad y siempre sonriente Laura Castillo, nuestra persona de confianza siempre en esta tienda desde hace años.
    1 person found this review helpful 👍

  • 5/5 Francois R. 1 year ago on Google
    Good
    1 person found this review helpful 👍

  • 5/5 Billie S. 1 year ago on Google
    Friendly staffs
    1 person found this review helpful 👍

  • 5/5 balraj singh k. 1 year ago on Google
    Very good service Customer interaction , they checked airline company policy Recommended good place to eat
    1 person found this review helpful 👍

  • 5/5 Алсу �. 1 year ago on Google
    Natalia being the seller of Samsonite shop is very professional, nice and friendly! We are very thankful and glad with our purchase made with Natalia!
    1 person found this review helpful 👍

  • 1/5 Chloe L. 4 years ago on Google
    (Translated by Google) If you can put less than one star, it could be less than zero. Nor does it deserve to have a star. Every time I went there, customer service is very bad. Today again, very bad, badly educated and without respect. My partner and I were looking at a suitcase, a saleswoman came and took the suitcase we were looking at in a violent way without letting us know without talking to us. He led her to explain to other clients. My partner and I did not know what had happened because everything happened so quickly in a second. He left us there lying. Nothing respect. Bad experience! (Original) Si se puede poner menos de una estrella, podría menos de zero. Ni merece tener una estrella. Cada vez fui allí, la atención al cliente es malísima. Hoy otra vez, malísima, mal educada y sin nada respeto. Mi pareja y yo estábamos mirando una maleta, una dependienta vino y cogió la maleta que estábamos mirando con una manera violenta sin avisarnos sin hablar nada con nosotros. La llevó a explicar a otros clientes. Mi pareja y yo no sabíamos que había pasado por qué todo pasó muy rápido en un segundo. Nos dejó allí tirados. Nada respeto. Mala experiencia!
    1 person found this review helpful 👍

  • 4/5 Touha 2 years ago on Google
    (Translated by Google) Good personalized attention from Natalia, a nice and attentive girl, thank you! (Original) Buena atención personalizada por parte de Natalia una chica agradable y atenta gracias!
    1 person found this review helpful 👍

  • 5/5 MARI CARMEN LOZANO E. 2 years ago on Google
    (Translated by Google) An incredible service. Everything managed by wassap and no problem. Today I have placed my order for delivery to my home, and it is already on its way. An agile and perfect service. (Original) Un servicio increible. Todo gestionado por wassap y ningún problema. Hoy he hecho mi pedido para envio a mi domicilio, y ya está en camino. Un servicio ágil y perfecto.
    1 person found this review helpful 👍

  • 1/5 Alma C. 2 years ago on Google
    (Translated by Google) This summer I bought four units of Firelite, one a suitcase that I already had and one came out with a defect. The reason is that the lining was not as well attached to the shell as in the others, for that reason it has been hooked at several points. It seems as if the Outlet suitcases do not have the same quality as the ones I have had for years when they were released. In view of this, when I returned from the trip, I wanted to change one of the units that were not brand new for another model but they did not let me because of a difference of less than 24 hours on the ticket: I bought that suitcase on 07/18 and tried to change it on 07/18, having justified not being able to go on 08/17 for the change because he was traveling. The general attention in this store has not been good, taking into account the quantity of suitcases purchased and in general with any type of purchase, good customer service should be given and not looking bad for quality in Samsonite products, quality from which I start to doubt after 20 years as a customer. (Original) Este verano compré cuatro unidades de Firelite, una una maleta que ya disponía y una salió con tara. La razón es que el forro no estaba igual de bien pegado a la carcasa que en las demás, por esa razón se ha enganchado por varios puntos. Parece como si las maletas del Outlet no tuvieran la misma calidad que las que tengo desde hace años cuando salieron al mercado. En vista de esto, al volver del viaje quería cambiar una de las unidades que me quedaron sin estrenar por otro modelo pero no me dejaron por una diferencia de menos de 24 horas en el ticket: compré esa maleta el 18/07 e intenté cambiarla el 18/07, habiendo justificado el no poder acudir el 17/08 para el cambio porque estaba viajando. La atención general en esta tienda no ha sido buena, teniendo en cuenta la cantidad de maletas compradas y en general con cualquier tipo compra debería darse una buena atención al cliente y no mirarle mal por buscar calidad en los productos Samsonite, calidad de la que empiezo a dudar después de 20 años como cliente.
    1 person found this review helpful 👍

  • 5/5 Miguel Angel Sancho M. 1 year ago on Google
    (Translated by Google) Great store for suitcases and travel bags and at an acceptable price. (Original) Gran tienda de maletas y bolsas de viaje y a un precio aceptable.

  • 4/5 Xevi G. 1 year ago on Google
    (Translated by Google) Higher quality suitcases than the others I have had. More durable, price a bit expensive. (Original) Maletes de qualitat superior a les altres que he tingut. Més resistents, preu una mica car.

  • 5/5 Marion R. 3 years ago on Google
    Super happy with our purchases, excellent service helping us find exactly what we needed and even more (thank you Natalia!)

  • 5/5 Xavier Oriol Miquel R. 2 years ago on Google
    (Translated by Google) I have bought a cabin suitcase for a recent trip to Milan. Excellent treatment and professionalism of those who have attended me. Highly recommended. (Original) He comprado una maleta de cabina para un reciente viaje a Milán. Excelente trato y profesionalidad de quien me han atendido. Muy recomendable.

  • 5/5 lucia m. 2 years ago on Google
    (Translated by Google) I have no hesitation in recommending this store. Yesterday I was full of doubts and its excellent staff solved them all for me. The person who attended me, great professional, friendly, decisive and patient. We left with two suitcases and one cabin bag that, although it did not convince us at first, was a great purchase. Without a doubt, when I have to buy suitcases or travel accessories again, I will return. (Original) No dudo en recomendar esta tienda. Ayer entre llena de dudas y su excelente personal me las resolvió todas. La persona que me atendió, gran profesional, amable, resolutiva y paciente. Salimos con dos maletas y una de cabina que aunque no nos convencía en un principio, fue una gran compra.Sin duda cuando tenga que volver a comprar maletas o accesorios de viaje , volveré.

  • 1/5 Eduardo S. 1 year ago on Google
    Nothing especial

  • 1/5 leyre p. 1 year ago on Google
    (Translated by Google) It seems that you have to beg to be served. 2 girls alone in the store talking about how to organize the suitcases, no customer in the store apart from me, on 2 occasions I have had to call them to attend me and when they have deigned one has been blowing and the other has turned saying this does not go with me. Total that seen what has been seen, I have not wanted to make any purchase. (Original) Parece que haya que mendigar para que te atiendan. 2 chicas solas en la tienda hablando de como organizar las maletas, ningún cliente en la tienda a parte de mi, en 2 ocasiones les he tenido que llamar para que me atendieran y cuando se han dignado una ha venido soplando y la otra se ha girado diciendo esto no va con migo. Total que visto lo visto, no me ha apetecido hacer compra alguna.

  • 5/5 Edgar Gracia M. 3 years ago on Google
    (Translated by Google) Great attention for whatsapp with Virtual Shopping. Sometimes there are suitcases that are with an incredible promotion (as it has been in my case). Very fast shipping and in less than 24 hours. (Original) Gran atención por whatsapp con el Virtual Shopping. A veces hay maletas que están con una promoción increíble (como ha sido en mi caso). El envío rapidísimo y en menos de 24 horas.

  • 5/5 Toni P. 2 years ago on Google
    (Translated by Google) Excellent attention from the different ones who have advised us all via WhatsApp. The shipment to its destination, although it is not usual in Samsonite, has been prepared for the courier that we have sent. Recommended shopping experience with a quality product in its segment. Thanks (Original) Atención excelente de las distintas que nos han asesorado todo via WhatsApp. El envío a su destino a pesar que no es habitual en Samsonite lo han preparado para el courrier que hemos mandado. Experiencia de compra recomendable con un producto de calidad en su segmento. Gracias

  • 1/5 Chandra Pavan R. 1 year ago on Google
    Unprofessional... they said they have processed by tax refund but at the airport got to k ow that they revoked it.... this is utterly bad n Unprofessional...

  • 1/5 Faris M. 8 months ago on Google
    Make sure to double check the price before you pay. The sales person mention this colour will give you 20% extra off than the black one. Unfortunately I paid for the orange 210€ instead of 186€.

  • 5/5 SaraB 2 years ago on Google
    (Translated by Google) Excellent customer service. Very grateful. They have established a new form of contact via whats. Agile and perfect to know if the product you are interested in is there, the price you have ... Etc ... A comfortable way of communication for the customer and with a quick and very friendly response. Very good rating. (Original) Un tracte al client excelent. Molt agraïda. Han establert una nova forma de contacte via whats. Àgil i perfecte per saber si el producte que t'interessa hi és, el preu que te... Etc... Una via de comunicació còmode pel client i amb una resposta ràpida i molt amable. Molt bona valoració.


Call +34 938 42 31 28 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair-accessible toilet
    • ✗ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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