1/5 Ed Y. 5 months ago on Google
I've
got
to
spill
the
beans
about
my
recent
stay
at
the
Grand
Canyon
hotel
–
it
was
a
total
letdown,
and
I
feel
like
I
need
to
give
you
the
heads-up.
Those
glowing
Google
reviews?
Something's
fishy
there.
1st,
our
room
was
infested
with
bed
bugs.
The
first
night
brought
severe
itching,
and
subsequent
inspections
unveiled
bumps
on
my
legs
and
feet.
The
discomfort
lingered
for
days,
highlighting
a
distressing
lack
of
attention
to
basic
hygiene.
2nd,
I
found
the
towel
from
the
shelf
is
wet,
at
beginnig,
I
thought
I
accidently
spray
the
water
onto
it,
but
when
I
unfold
it
I
found
the
other
side
is
full
of
dirty,
nothing
can
be
more
disgusting
like
this!
When
we
approached
the
front
desk
to
voice
our
concerns,
we
were
met
with
an
astonishing
lack
of
professionalism.
The
staff
appeared
annoyed
and
irritated,
dismissively
attributing
the
bed
bug
issue
to
our
visit
to
the
national
park.
This
explanation
was
absurd,
given
that
our
park
excursion
occurred
the
following
morning,
and
we
took
precautions
by
wearing
shoes.
The
front
desk
staff's
condescending
and
impatient
attitude
tainted
our
entire
experience.
Instead
of
addressing
the
problems
and
displaying
empathy,
they
chose
to
deflect
blame
with
baseless
excuses.
Such
a
lack
of
customer
service
is
inexcusable,
particularly
considering
the
expectations
one
has
when
staying
at
a
hotel
near
a
renowned
attraction
like
the
Grand
Canyon.
In
conclusion,
my
stay
at
this
hotel
was
not
only
uncomfortable
but
also
frustrating
due
to
the
dismissive
behavior
of
the
staff.
I
strongly
urge
potential
guests
to
explore
alternative
accommodations
to
ensure
a
more
pleasant
and
bug-free
experience.
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