2/5 Michael G. 9 months ago on Google
Being
a
former
Buffalo
resident,
stopping
back
through
town,
we
stayed
the
night
on
the
island.
We
found
Say
Cheese
for
an
after
flight
dinner
before
heading
to
our
hotel.
Arriving,
we
found
several
seats
open
and
thought,
great,
we
will
get
in
and
get
out.
The
food
menus
was
wide
with
options.
We
ordered
drinks
and
they
were
basically
room
temperature
with
a
few
pieces
of
ice
floating
at
the
top.
I
asked
for
an
additional
cup
of
ice.
I
ended
up
drinking
half
my
cup
before
the
ice
arrived.
We
ordered
after
about
10
minutes
of
being
seated.
My
wife
ordered
a
salad
and
my
three
kids
and
I
all
ordered
slices
of
pizza.
About
20
minutes
later
my
wife's
salad
arrived,
but
the
waitress
(Gwen)
put
it
in
front
of
me.
She
also
brought
the
slices
for
two
of
my
children.
We
had
to
wait
for
Gwen
to
return
so
we
could
ask
for
forks.
She
came
back
with
plastic
ware
as
they
had
no
clean
silverware.
(Remember
the
restaurant
was
not
full
at
all).
I
finished
the
rest
of
my
drink
over
the
next
ten
minutes
while
waiting
for
my
slices.
Gwen
finally
came
back
and
realized
I
needed
a
refill.
She
brought
my
refill
with
my
two
slices
and
my
other
child's
slice.
By
this
time
my
wife
was
done
with
her
salad.
After
finally
getting
everyone's
food
and
finishing,
we
were
ready
to
get
out
of
there.
But
again
waited
for
Gwen
to
finish
socializing
at
the
bar
before
she
brought
us
our
bill.
Gwen
was
nice.
However
niceness
alone
doesn't
provide
good
customer
service.
Being
attentive
to
your
customers
and
ensuring
they
get
what
they
order
within
a
timely
manner
and
correctly
is
a
big
part
of
being
a
good
restaurant.
Service
is
one
star.
Food
is
two
stars.
Out
of
the
6
booths,
we
sat
in
one
while
a
single
local
sat
in
another.
So
the
place
was
not
busy.
I
will
not
recommend
or
return
to
this
restaurant.
It's
probably
a
great
place
for
the
drunk
loud
locals
sitting
at
the
bar
who
return
weekly.
But
this
place
has
no
idea
how
to
draw
back
new
customers.
I
felt
like
I
was
in
an
episode
of
bar
rescue.
This
place
needs
help.