Very neat place! Very nice waitress. Some of the food was cold by the time it got to our table though. I assume we came at a very busy time and it just wasn't brought to our table quickly because the waitress had a lot of tables since it was a full house. Overall, good food and atmosphere. Wish they had more gluten free options.

Good service, great drinks, and good food. Fun atmosphere and the server was fun and helpful. Was easy to sit with our larger group and visit and share appetizers.

Where to start... got there, not very busy. Place is a mess, food laying all over the floor. Appeared to be adequate wait staff however, a table of six of us sat and waited nearly 15 minutes before the waitress approached us to offer drinks. Got our food, everything as ordered. Although the wings were sparsely coated with sauces. Saw the waitress one more time to bring one of us another beer,( apparently the rest weren't good enough to serve). At that time she noticed that the person she brought the beer for had no silverware. So she brought him a plastic fork, which was fine, but none of us had silverware and we all , but one, finished without . At the end she came back and said we needed to pay using the self checkout on our phone to pay our bill. Turns out that the self checkout automatically adds a 20% gratuity, without asking, which the waitress obviously wanted but did not deserve in this situation. We all will spend our money elsewhere.

After my meal. The young lady behind the bar told me to pay for the other guys ticket she made a mistake gave them our ticket. I asked why don't you just ring mine up. She said I can't do that someone has to pay for theirs. They paid yours. She said your ticket is actually 9.00 more. I paid it. Never ever again will I go into Buffalo Wild Wings again!!!

I love BWW but I’ve been very disappointed my last three visits to this store. In the last three orders I don’t think it’s been correct once. Usually missing multiple pieces of the order. The food we get is good not great but good. If you want good service that you don’t have to worry about getting messed up maybe try another shop until they hopefully get it figured out. I’ll give them more opportunities I’m sure but very disappointed.

Just okay Took awhile to get our food. Service was okay: not bad, but nothing to write home about. Food was about what you’d expect at a sports bar. There’s better sports bars in GI, but I wouldn’t necessarily avoid B Dubs

Stopped in with 9 people, no one met us at the door, so we asked the only employee we could see if we should seat ourselves. She told us she was the only waitress for the day. Place was about half full & about half of them hadn't been waited on yet, seen people going to the bar to get water & drinks themselves. Didn't want to spend the rest of the day there so we left. Would give them 0 stars but it won't let me, never going back.

Ate here for lunch. It was 29 degrees outside and the same temperature inside the restaurant. Should have walked out when we entered, but didn’t realize how cold it actually was in the building at first. Should have taken the waitresses wearing coats as a sign. It was not very busy, but it took so long to get our food, I about got hypothermia waiting. No hot water in the women’s bathroom. We had 4 people at our table, 2 people in our group got served their food. The other two didn’t get their food until the first two people served were finished eating. Worst fries I’ve ever had. I anticipate this location getting shut down soon.

The food was typical wild wings. Not bad. The atmosphere was loud and festive. Fine. The server was prompt in greeting us and brining basket and napkins and silverware after we ordered. She may have said “we serve food hot and ready”,but did not explain what that meant. It just sounded like a reasonable expectation that our food would arrive at a proper serving temperature. We received one smaller order of 6 wings and were told the other order would be right out in a few minutes. Over 30 minutes later, my husband got upset, called the server over and asked to speak to the manager and he also told her that we should have some money taken off of the cost of our order. When the manager arrived, she asked if our server had explained hot and ready. We said no, so the manger explained it. She made us feel Like it was our problem for not knowing the restaurant policy, which, by the way is not listed on any one of the menus. How would we know that it meant that one person in your party would be served and the remainder of the party might not receive their food for Over 30 more minutes. Then the manager tried to make it seem like we should be more patient because multiple orders are being put in all at once. Weren’t both our orders put in at the same time. Our remaining order arrived and it was fine. This experience left a really sour taste for the restaurant chain. We travel the country and will not Return to this chain again. Management sets the tone, and I know this from having personally worked in food service for 6 years. The manager was rude to us and the server clearly wasn’t trained properly. Corporate is to blame for not having a written statement about this “hot and ready” policy. Lots of blame to go around here. If you are prepared to have this kind of service then go ahead, but we’re done with them all!

2nd time where I ordered thru doordash and food was incorrectly made.. and instead of DD correcting it they give you half a credit and make you pay more fees to get what you ordered the first time. So both parties are at fault. BWW for not checking over the order.. again.

I want to first start by saying that yes we were a group of 10. But that does not excuse the fact that we waited 20 minutes for a server after we were seated. It was 3 in the afternoon and they were not busy. I counted 13 dirty tables when we got sat. And they sat dirty the whole time we were there. Inexcusable for being a Sunday in the afternoon.

I like this place the drinks are good and the atmosphere is excellent there are drinks that are a bit spicy but others are richer and the chicks are super good

Our visit here was picked by a grandson, and we haven't been in for quite a while, so why not. Service was impeccable and not intrusive-very helpful and intuitive, our server was. I forgot how good the All American cheeseburger was, and pairing it with the 6 wings for an extra dollar filled me up. My wings were caribbean jerked, and they had plenty of flavor up front with some slow heat after. I heard from our young man the white cheddar Mac was his favorite and could eat it all day long, every day. We also started with the dubs dirty tots, which is crispy tots covered with queso, onions, pickled Jalepenos and bbq brisket. My advice is to not even question to get them or not - just go for it. Yum. We were in on a Saturday late afternoon/early evening, and we had no troubles being seated or receiving great service. Military friendly, too, just show your credentials.

We spent 10 hours in a cramped car and got to the hotel starving. When our food arrived I opened it up and immediately was hit with the smell of cigarettes. Everything smells and tasted like an ash tray. I had to throw the entire meal away. Luckily we ordered on DoorDash and got credited. Just be warned the cooks here clearly smoke and don’t wash their hands prior to preparation.

My children and I waited for 15 minutes before I had to ask a waitress who was supposed to be serving us. Then she came over to get our orders etc. Their food came out and she proceeded to tell me that my food must have got lost in the order so I waited an extra 10-15 minutes for my food. My children’s food was barely warm. My carrots and celery didn’t come with my food like asked. Very disappointed in this experience.

We sat in the bar area, waited several minutes for a server but she had plenty of time to speak with other employees. Never asked about carrots or celery, asked twice to get blue cheese never arrived. Some people never received service and walked out. Hard to find good help these days and this was a perfect example.

Ordered online, waited 40 minutes after the time they'd said it would be done, ended up having to ask for a refund. As an apology gave me a coupon for 5 dollars off a 25$ order dine in only no alcohol... advice is to not go if you expect food within a real time period Update - still have not received my $50 refund, four days later

Very Poor Customer Service! Restaurant was not that busy and appeared to have adequate help. We were party of 4 adults, sat down, waitress took our drink order and we waited nearly 30 minutes for drinks. Waitress stated reason for delay was waiting on bar staff. Then took food order, brought out one meal, 15 minutes later brought another meal, took an additional 20 minutes before last two meals were brought to the table. That was crazy! Food was good however, in a half empty restaurant with multiple staff in each section, there is no excuse for wait times.

There are plenty of handicapped accessible tables, along with a center aisle high-rise row of tables for optimal viewing. If there is any accessibility issues with the table or TV viewing, rather servers do thier best to accommodate. Adult beverages are priced above the area median. Entries are accompanied by special request when ordering through your server.

A busy Father's Day! We had a moderate wait. Food was good, service was accommodating, noise level wasn't too bad. Sometimes they can have the tv's so loud you can't think. Overall, a good experience.

Very poor experience today. Terrible service. Our family went into your restaurant to have a meal together. We were left sitting 1.5 hours, perhaps even a little longer than that before getting our food and the orders were wrong and the food cold. We were dumbfounded over how we were treated! Were told, of course, that they were short staffed, but why should the patron have to pay the price not only for the food but the lousy experience while trying to have a nice time? You should lock your doors before providing service like that.

The atmosphere was comfy, the wait staff was friendly, kind, and got my order correct. I had a Mt Dew Legendary Long Island to drink and a guacamole bacon cheeseburger with onion rings for my entrée and managed to squeeze in some loaded ice cream for desert, and it was anything but disappointing! While sitting there waiting for my food, my attention was on the TV showing the Special Olympics, with the one professional athlete every atheist loves to hate, Tim Tebow, showing his support, and I was wondering if the Down Syndrome participants in the Special Olympics actually had more going for them in life than someone like me...

Burnt wings, tacos not even a 1/4 way filled! Cold to top it off. Horrible across the board. Will be the last time I eat at the grand island location!!!

Order came out at several different times. No bacon on burger with bacon. Little attention to patrons. Waiter was apologetic...but. another couple left as they could not get seated. Not busy. Needs some managment quickly.

The radio was so loud you couldn't even carry on a conversation. The waiting period to be seated was 30 minutes even though there were plenty of tables. Waitress was awesome. Food was awesome once we got it. We were a party of 9 and were served at several different times although we all ordered at the same time. Women's Restroom toilet was disgusting with black mold.

I had an hour wait for food because the kitchen was backed up on orders. Good food but not worth the wait. If there is no wait it's totally worth it and would recommend to anyone because of the wide variety of sauces for the wings; boneless or bone in.

Picked up order. Wings had 10 wing label but were each missing 5 wings. Called to ask and they said they didn't have a record of our order we picked up but asked what was missing. We showed receipt at pickup and they handed us our missing food 10 minutes after we got there without an apology. It would be nice to get what you order at takeout and not have to drive back...

Waitress forgot my beer not once, not twice but three times. Then forgot my son's onion rings, actually didn't even write it down. There was maybe 4 tables total in the restaurant and was only two of us. Food was fine.

They were pretty busy and it took a while for someone to acknowledge us and seat us. Once we sat down our waitress took a little while to realize we had been sitting but once she did the service was pretty good. We got the hatch Chile burger and it was so so good! We will definitely be back!

so so pleased with my experience here!!! im from out of town so i was uneasy about going somewhere new, especially a bww. let me tell you Annabelle was the best waitress ive ever had. so polite, so charming. such a kind soul and ill definitely be back!

My son and his girlfriend just went into Buffalo wild wings to eat dinner. In hopes my son was there, unfortunately he wasn't. We had to seat ourselves and waited for quite a while to get served or ask if we wanted drinks. There was no waitresses out on the floor they were hanging out in the back eating and sucking on straws when they came out. We ordered , it took quite a while for our food to come out our food was cold we expressed our feelings of that and all they said was we're sorry.He ordered a chicken salad to go, Pitiful pitiful I got some strands of lettuce not even cut up three slices of tomato some big chunks of bacon and one piece of hard fried Chicken not even cut up I ordered no salad dressing they put salad dressing on it it was really sad. I should have known better I never go there unless my son is working he would have never allowed food like that to be served to anyone

Just got a naked pick up order, sauce on side. Service was great and wings were fresh and hot.

Cook staff did a great job Delicious Burgers! Wait staff tonight (2/21/22) could work on paying attention to detail, husband needed to ask for straws and napkins for our takeout order. Other than that they were super nice!