1/5 Jorge P. 1 year ago on Google
Good
food
would
love
it
otherwise
if
it
wasn't
for
the
customer
service.
Summary:
we
order
champurrado
(Mexican
drink)
the
estimate
was
20
mins
so
we
paid
upfront
we
figure
we
could
do
other
errands
while
we
waited.
We
came
back
to
then
be
told
that
it
would
be
15
more
mins(
we
decided
to
wait
no
problem
even
though
it
took
us
30
mins
to
come
back
so
we
figure
we
gave
extra
time)
So
we
waited,
we
walked
up
after
about
7
mins
to
ask
how
long,
they
tell
us
another
20
mins
so
now
we
are
here
45
to
50
mins
still
no
drinks...
we
then
voice
the
concern
to
whom
we
belive
was
the
owner,
he
pretty
much
us
tell
us
you
can
either
wait
or
leave
(
we
aren't
about
to
leave
for
something
already
paid
for)
he
continued
to
be
really
rude
to
me
and
family
he
procced
to
go
hide
in
the
kitchen
and
left
his
wife
"apologize"
for
him,
we
got
our
money
back
but
wasted
an
hour
for
nothing...
keep
in
mind
during
this
time
we
1.
Ate
at
Mckinneys
2.
Ordered
chippotle
And
still
our
drinks
were
not
ready
A)
Lear
the
if
you
give
a
wrong
time
to
a
customer
you
need
to
apologize
not
gaslight
your
customers
B)
offer
explanations
"we
are
sorry
about
the
long
wait,
it
was
due
to
_____"
C)
Don't
be
a
complete
jerk
to
a
customer
that
was
willing
to
wait
40+
mins
for
your
product
D)
If
you
don't
know
how
long
something
may
take
please
disclose
that.
I
WILL
NO
LONGER
BE
A
CUSTOMER
THERE