1/5 Kelsey O. 1 year ago on Google
Uncomfortable
stay.
Staff
harassed
us
about
the
non-registered
guests
coming
to
the
hotel
for
dinner
with
us,
and
inviting
their
2
kids
to
swim
with
our
registered
4
kids.
We
were
in
town
specifically
to
see
these
friends/family,
they
are
the
reason
we
were
at
the
hotel.
There
is
a
policy
to
prevent
large
numbers
of
people/parties(understandable)
,
but
this
was
not
a
party
and
staff
was
made
aware.
I
was
told
I
was
"flagged"
and
if
the
unregistered
kids
swam
they
would
be
asked
to
leave.
(Staff
made
it
sound
like
this
hotel
has
an
issue
with
residents
of
the
town
sneaking
in
to
use
the
pool
and
others
hosting
parties,
but
that's
not
my
problem.
That
wasn't
the
case
here,
and
the
hotel
didn't
need
to
take
that
out
on
our
group)
Eventually
grandma
came
in
and
told
front
desk
staff
that
she
would
leave
at
night
and
stay
at
the
home
of
those
we
were
visiting,
so
the
2
local
kids
could
be
registered
guests
and
swim.
The
staff
agreed,
but
it
shouldn't
have
gotten
to
the
point
of
grandma
offering
leaving.
We
requested
adjoining
rooms.
Staff
said
before
arrival
that
would
be
accommodated,
it
was
not.
After
I
reached
out
to
corporate
regarding
our
stay,
manager
Rhonda
reached
out
and
gave
me
a
half
refund
and
half
apology.
She
sent
me
a
security
camera
screenshot
of
a
member
of
our
group
in
the
pool,
list
of
policies,
told
us
we
misunderstood,
said
grandparents
and
families
are
always
welcome,
and
rambled
on.
She's
unprofessional,
lacks
integrity
and
according
to
corporate,
there
is
noone
to
hold
her
accountable.
I
did
meet
one
hotel
staff
member
that
was
friendly
during
the
stay.
And
we
found
the
bar/restaurant
staff
to
be
very
friendly
as
well.
We
enjoyed
the
service,
food
and
drinks.