Featured Reviews


Frequently mentioned in reviews: room (29) stay (16) clean (15) hotel (12) service (11) rooms (11) time (8) manager (8) good (8) breakfast (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Veronica K. 7 months ago on Google
    I was too exhausted to make it back home so we looked for a room. This was the only place we could find an available handicap accessible room. It's one of the most expensive places here in town, so we are quite upset with our room. You should expect a clean room anywhere you go, but when you have to pay so much I was really expecting a much nicer place (especially cleaner). The tub wasn't clean and slippers from a previous guest were in our room. We worried how clean everything else was. Didn't see bedbugs, thank God and staff was friendly. I don't think we'll probably stay in a Best Western again. If I wasn't afraid of falling asleep at the wheel, then we would've just driven home!
    2 people found this review helpful 👍

  • 1/5 Gabriel 3 months ago on Google New
    Avoid at all costs. Believe those one stars reviews. Absolutely disgraceful, curt, and rude service. If it wasn’t for BW corporate now making it right for my wife and I, I’d never stay at a BW again based on their beyond ignorant and blatantly discriminatory behavior. My wife had joined me on the last leg of my extended work trip and we were traveling cross country. I have a medically required service animal that is fully verified and trained, not a pet in any way shape or form, she works. Due to my condition and the need to be away from noise we called ahead of time as courtesy to request a room above the first floor (we’ve of course needed to do this before, never had this reply). The request was surprisingly denied because I have a service animal. I was told we have to be on the first floor. Confused I still say ok, is it away from traffic at least? He says it’s not a busy night but it is located right near the front desk. So now annoyed I try to understand this first floor rule, rep has no idea and keeps pushing back saying he’ll need to speak to his manager, when he does she says, if we won’t accept only a first floor room to cancel our rez. This is actively discriminatory, this is not a pet and not meant to be expected to have the same needs and you must treat all the same despite any medical condition. After a back and forth where the rep was not at all empathetic, I ask, what if I didn’t have a service animal? He says it would be a different story. Clear as day providing different rules for those who have these needs. I tell him this needs to be escalated to the proper authorities. The rep then says they’ll have the general manager reach out. The general manager, Carla, was ruder than the rep and extremely hostile from the start, despite my attempt to have a civil conversation. We’ve dealt with discrimination before but never from a hotel. She refused service immediately when there was zero need to do so. Zero. Beyond cruel and unnecessary. You treat those with disabilities the same. It’s the law, yes even with a service animal. It’s not a pet. We’ve reported them to the BBB and are speaking to BW corporate about their policies, who seem to be absolutely understanding, thankfully. My wife and I stayed elsewhere and if I were you I would definitely do the same.
    1 person found this review helpful 👍

  • 1/5 Felicity M. 1 year ago on Google
    I had a room reserved for the evening of 11/28/22. The weather was AWFUL, my car and uhaul were all over the road in hard to see conditions! I had to stop driving for mine & my families safety. We ended up staying at the Best Western in Sidney that evening. HOWEVER, when I called the Best Western in Grand Island about the weather the woman I spoke to at the front desk said, “I can’t help you, call back tomorrow and speak with Karla.” So I did just that, I called in the morning to speak with Karla. Karla never came to the phone & then proceeded to ignore my message and not call me back. Terrible customer service. I completely understand that a cancellation policy was in place, I just wanted to see if there were exceptions because of the unsafe weather. Or to see if my reservation could be transferred from one best western to the other. If you can’t complete the basic task of returning a call, perhaps you shouldn’t be the manager.
    1 person found this review helpful 👍

  • 1/5 Shannon P. 11 months ago on Google
    We came to GI to see our son and daughter in law for a gender reveal. We book a room with 2 beds so that our daughter could come and stay with us with her 3 little kids, 6,2,and 2 month. We checked in and went to our room, my daughter showed up shortly after and we went down to help her with the kids. When we came back in we were told that there was a 4 person limit to the room we didn't see anything on the website stating this. Unfortunately my daughter came all the way form KSC and had to get a different room. We checked online and saw they had a room with 2 beds and a sofa couch and we weren't even offered to upgrade to that room so we could all stay together. We went out and came back and I told my son to come join us in the pool, which we have done every time we stay at any motel. The kids came and hung out with us, we had a good time. After the kids left to go back home one of deck clerks proceeds to tell me that we can't have that happen again, meaning unless they are a paying guest they can't use the pool. I've never seen a hotel be as disrespectful as this one. We have stay at about every motel in GI since we come up from Kansas to see our son, and have never had an issue. Also while using the pool we had a couple bottles of water with us and were told that there was no food or drinks allowed (there was a signed posted) so we moved our drinks to a table just outside. One of the other guests that was in the hot tub went out and grabbed a drink and brought it back in the room an no one came and said anything to them about it. The bed we used also had the springs coming thru so didn't sleep very good. The best part of the hotel experience was the hot breakfast. We will definitely not be staying here again.
    1 person found this review helpful 👍

  • 1/5 Ethan S. 10 months ago on Google
    Disappointed. Had two rooms on reservation. I needed to move the dates and they would only let me move the reservation for one room. So they charged me for the one room and now they won't be seeing any of our companies business in the future. Short sighted on their part. They get one free one but loss out on any future reservations.

  • 5/5 Gracie J. 7 months ago on Google
    I am so impressed by this property. I had some issues my first few times I stayed but they were taken very seriously by the General Manager and the very nice gentleman in the evening. I stayed a third time and the man in the evening again, made me feel respected and was very friendly. The rooms are clean the the bed is GREAT, especially the double queens. Great hotel 😁

  • 5/5 Robert D. 5 months ago on Google
    Stayed 2 nights in Grand Island WB+ Staff was pleasant. Hotel was well maintained. Room was clean and well stocked. Pool and sauna were clean. Breakfast was excellent. Menu rotates daily but they always have the basic favorites (cereal, juice, milk, bagels, waffles, eggs, biscuits and gravy, etc.) Location is right of the main drag. Very convenient.

  • 2/5 Susan M. 4 months ago on Google
    NOTE: Reservation was under my husband's name (different from mine). I did indeed, stay at the Best Western Plus Grand Island Inn & Suites. Usually I love staying at Best Western hotels esp. since they have improved their properties significantly. However this Best Western in Grand Island is a disappointment. We paid online for room with an ADA (accessible) bathroom since hubby is on crutches following knee surgery. The room had a bathtub - not accessible for someone who is on strict non-weight bearing for 6 weeks. The night manager (who was very kind and professional) apologized and gave us another room. Same problem. Being too tired to change rooms yet again, we decided to just not have hubby shower tonight or in the AM. Then we couldn't get the heat to come on. The manager kindly came to our room and got the fan to work but an hour later the room was still cold (the temp on the thermostat still showed 65) so we turned the fan off which was just blowing in cold air. We tried to get a blanket out of the closet -- the right-hand door didn't open; no extra blanket. The bed was comfortable, though. I saw several people coming back from the jacuzzi who all said it wasn't very good (weak jets, not very warm). Big disappointment overall. If you want a warm room on a cold night and need an accessible bathroom, go elsewhere! Breakfast was good, hot eggs and sausages with other options as well.

  • 5/5 Crystal W. 6 months ago on Google
    This was awesome! They had a Big Foot convention while we were there. Rooms were very clean and comfy. Breakfast was the best free hotel breakfast we have ever had! Omelets were amazing!!! All you can eat bacon (best morning ever) and the biscuits and gravy were delicious.

  • 5/5 Rosemary W. 4 months ago on Google
    The manager of this hotel is present and making sure all goes well. The attention to detail here makes a person feel so welcome and happy with their stay. These details include wrapping each bagel to be sure they are fresh, sugar free waffle syrup for tender waffles and moist, fresh scrambled eggs for breakfast. The rooms are clean and well stocked with absorbent towels. A nice Keurig coffee maker is in the room with condiments. Personable, polite help was at the front desk. One small suggestion would be to put the shower soap in the shower so the customer does not need to leave the shower to get it. I slept well on a very comfortable bed (the manager asked if we wanted a soft or firm mattress!). Next time we travel through Nebraska, we are stopping here.

  • 5/5 Tracey H. 5 months ago on Google
    We can’t say enough good things about this property! Our room was excellent and very clean. It was the first time in years that I have slept in a soft and comfy hotel bed, they are amazing! We took our son down to the pool/hot tub and the whole pool area is immaculate! Not a thing out of place, not a speck of dust, clean and fresh from top to bottom! Whomever maintains and cleans that whole area should get a big raise, it’s so nice! Breakfast was great! We would like to come back and stay again, especially when we might have more time to sleep in! Great place!!! :)

  • 2/5 Billy D. 9 months ago on Google
    Not a great experience. Condescending attitude from staff. I don't recommend staying here...lots of other choices besides the BWp. Not a good value for the money.

  • 1/5 Lois Z. 1 year ago on Google
    BW Plus GI has an inflexible 24 hour cancellation policy. I had 2 rooms reserved, both with children who woke up sick the morning we were to check-in so we couldn't go. I called mid-morning so they would know they could rent the rooms. I was still charged full-rate for both rooms even though I was promised a senior discount. BW not consumer-friendly.

  • 1/5 Rosey G. 10 months ago on Google
    Had to get disabled spouse up stairs no elevator. Party hotel loud noise slamming doors loud music from car in parking lot with loud people hanging around. Walls paper thin could hear all the partying all night. Horrible place to stay drive by don’t stop

  • 5/5 Eric H. 10 months ago on Google
    Almost like home. The staff is very helpful and informed on the local businesses. Semi parking is available and they offer early morning airport shuttle service.

  • 5/5 Ceiba P. 1 year ago on Google
    Convenient location to many businesses. Friendly staff and very helpful. The breakfast was hot and delicious. Not many hotels make hot breakfasts and I am glad they do take care of there customers. Dining area was large and spacious. I am glad there was enough parking with amount people and buses that were there that night.

  • 5/5 Sarah L. 9 months ago on Google
    We loved our brief stay here. Even after a busy weekend, everything was clean. Kent, at the front desk, was the kindest attendant I have ever experienced. While trying to fix a problem he had made, he was honest about needing a moment to fix it, but was very upbeat and conversational while doing so. He offered food recommendations, explained where everything was, ans even let us choose the level we wanted to be on. The beds were comfy, and the breakfast was good, but the service is what really stood out to us. Kindness goes a long way in my book!

  • 1/5 Jessica Y. 1 year ago on Google
    I aIways stay with Best Western Plus. Grandisland Ne location has to be the worst customer service I have ever seen. Terrible breakfast as well. I wont be staying at this location again.

  • 5/5 Teri M. 1 year ago on Google
    Very friendly and helpful front desk staff. Comfortable beds. Only negative was too much chlorine in the pool. Would stay here again.

  • 5/5 Holly B. H. 1 year ago on Google
    Had a great stay for my first time in Nebraska! I got great recommendations from my door dashers & hotel staff. Very good, friendly vibes here! I'm definitely returning here on my way home.

  • 4/5 Nora K. 1 year ago on Google
    2 high points: great breakfast. No big comforter on the bed. Just a blanket. I appreciate that so much. Usually I'm too warm or not warm enough in a hotel room. Not so here. Had a little trouble adjusting the temperature in the room, but figured it out eventually.

  • 5/5 Joe B. 1 year ago on Google
    Staff was great, rooms were clean. Call to see if we could check in early, we were told we could as long as the rooms were ready when we got there but it wasn’t a for sure yes. Got here early and the two ladies that assisted us were wonderful! Definitely will stay here again.

  • 5/5 Lady-Holly O. 1 year ago on Google
    There's a beautiful pond out back with nature sounds and it's peaceful. I needed a nature moment after driving for 6 hours and was not disappointed. My room had enough plugs. The lights work. The staff are friendly and helpful! Highly recommend 👌

  • 5/5 J R. 1 year ago on Google
    I used to work in the hospitality industry and have very high expectations on the service, cleanliness, and overall experience. This hotel exceeded my expectations!!! I spent a total of two nights, and was extremely happy. The wedding party i was with had a block of rooms there and, said they also had a great stay! I highly recommend this hotel!!!! Thank you.

  • 5/5 j h. 1 year ago on Google
    The beds were comfy, the rooms clean, the indoor pool and hot tub were clean and plenty of towels for guests. The exercise room looked very nice and clean too although we did not use it. The breakfast was sufficient for my family.


Call +1 308-381-8855 Open on Google Maps

Trends



Last updated:

Similar places



Similar Hotels nearby

Ramada by Wyndham Midtown Grand Island image
1
Ramada by Wyndham Midtown Grand Island
Hotel
Understated rooms & suites in a conference hotel offering a restaurant/bar & an indoor pool.
4.20 (672 reviews)
Holiday Inn Express Grand Island - Niagara Falls, an IHG Hotel image
2
Holiday Inn Express Grand Island - Niagara Falls, an IHG Hotel
Hotel
Informal hotel with modern rooms, a gym & meeting rooms, plus free breakfast & parking.
$79/night
4.20 (627 reviews)
Boarders Inn & Suites by Cobblestone Hotels - Grand Island image
3
Boarders Inn & Suites by Cobblestone Hotels - Grand Island
Hotel
Straightforward rooms & suites in a relaxed hotel offering free WiFi, plus an indoor pool & dining.
4.10 (554 reviews)
Fairfield Inn & Suites by Marriott Grand Island image
4
Fairfield Inn & Suites by Marriott Grand Island
Hotel
Relaxed hotel offering an indoor pool & a gym, plus complimentary breakfast & Wi-Fi.
4.40 (544 reviews)
Holiday Inn Express & Suites Grand Island, an IHG Hotel image
5
Holiday Inn Express & Suites Grand Island, an IHG Hotel
Hotel
Modern lodging with a pool & fitness center, plus free breakfast, WiFi, parking & weeknight snacks.
4.40 (422 reviews)
Last updated:
()