Saks OFF 5TH image

Saks OFF 5TH

Clothing store Store Womens clothing store Fashion accessories store Shoe store Mens clothing store Department store Childrens clothing store Sunglasses store Swimwear store Leather goods store

Department store chain for deals on designer apparel, shoes & accessories, plus home goods & more. People often mention store, items, return,


Address

1845 Fashion Outlets Blvd, Niagara Falls, NY 14304

Website

locations.saksoff5th.com

Contact

(716) 297-2364

Rating on Google Maps

4.10 (253 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 AM to 8 PM
  • Sunday: 11 AM to 6 PM
  • Monday: 10 AM to 8 PM
  • Tuesday: 10 AM to 8 PM
  • Wednesday: 10 AM to 8 PM
  • Thursday: 10 AM to 8 PM
  • Friday: 10 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: store (15) items (8) return (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Abeer M. 2 years ago on Google
    Nice well kept store with good varity of clothing shoes and bags.
    1 person found this review helpful 👍

  • 5/5 Pamela C. 2 years ago on Google
    The store was so clean and Tue prices were outstanding
    1 person found this review helpful 👍

  • 1/5 Kevin C. 7 months ago on Google
    Title: Terrible Service by Linda: A Nightmare Return Experience Review: I recently had the misfortune of dealing with Linda while attempting to return a shirt at a store where I spent a substantial amount of money. To say that my experience was poor would be an understatement. Linda's abysmal customer service and the way she handled my return left me utterly appalled and frustrated. Firstly, I had purchased items worth $300.00 from this store, which should have entitled me to a reasonable level of service and assistance. However, when I approached Linda to initiate the return process for a simple $60.00 shirt, things quickly went downhill. To my astonishment, Linda began by scrutinizing the shirt as if it were a piece of evidence in a criminal investigation. She claimed that the shirt was too wrinkled to accept as a return, despite the fact that I never wore it. It was clearly in perfect condition, with the tags still attached. Her refusal to accept the return based on such a trivial reason was not only unprofessional but also utterly absurd. To add insult to injury, Linda had the audacity to inform me that she was doing me a favor by even considering returning the shirt. This condescending attitude was completely uncalled for and demonstrated a complete lack of respect for customers. It left me feeling belittled and undervalued as a paying customer. I was appalled by Linda's lack of basic customer service skills and her refusal to acknowledge my rights as a consumer. As a result of her unprofessional behavior, I left the store with my refund, but empty-handed, feeling frustrated and disrespected. I wouldn’t waste my hard earned money at that establishment. The experience has left a sour taste in my mouth, and I will not be returning to this establishment in the future. In conclusion, Linda's handling of my return was nothing short of a nightmare. Her unwarranted scrutiny, refusal to accept a perfectly fine item, and her claim of doing me a favor were all indicative of her poor understanding of customer service. I strongly advise others to steer clear of her and this store if they value professional treatment and respect as customers.
    1 person found this review helpful 👍

  • 5/5 B D. 2 years ago on Google
    Good selection of jeans.. had what I needed
    1 person found this review helpful 👍

  • 1/5 Kristin G. 2 years ago on Google
    A hot mess! The temperature is kept at about 80 degrees (this seems to be true for many stores at the Outlet). The inventory is at maybe 60%, so the selection is miniscule. The only personnel are stationed at the register (back of the store). The tiny 4 foot tall associate kept almost hitting into me when she was stocking shelves.
    1 person found this review helpful 👍

  • 5/5 Nazanin M. 1 year ago on Google
    LOVE their sales! I bought designer shoes for 75% off!! Their accessories are fantastic. I stop here every time I cross the border from Canada. Love!
    1 person found this review helpful 👍

  • 1/5 Ana A. 1 year ago on Google
    Three weeks ago we went shopping to Niagara Falls ended up at Saks fifth Avenue I had seen a beautiful pair of Celine designer glasses. The nice lady at the counter was busy taking care of a customer. I waited for about 10 minutes. Another lady from another counter came very young very rude. I was ready to pay and she said it's so and so when I says, can I please have the case them , she said, I'll see if I can find a pair. She looks in the draw. Lots of cases there she comes over and gives me a regular case and I said to her those are not the Celine ones I said . she says I don't have it and you're lucky that I'm giving you this pair !!! I told her that she can keep the them !! I was not rude in anyway when I asked for the case, I had never bought a pair of designer glasses that didn't have their appropriate case . Very surprised for Saks fifth avenue to have a woman like this and she was young.
    1 person found this review helpful 👍

  • 1/5 lexi a. 1 year ago on Google
    One of the younger employees with black hair, wore a pink blazer.. seems to be very unprofessional and rude;)
    1 person found this review helpful 👍

  • 4/5 Raymir O. 1 year ago on Google
    I like almost everything in this store. It's hard to decide what to choose. Prices are good, staff is friendly.

  • 5/5 andy t. 9 months ago on Google
    Friendly staff. They had great deals over this long weekend.

  • 1/5 mary l. 6 months ago on Google
    Don’t wast your time ! So unprofessional and rude ..Sangeeta is very sweet and so helpful, the rest act like your doing then a huge favor ! I’m very surprised they allow their employees to act this way kinda explains why the store is dead ! Nordstrom rack has the sweetest most accommodating employees go there you won’t regret it

  • 4/5 Buffalo G. 5 months ago on Google
    I do enjoy shopping here. They have great sales here and there. Right now they do have a great selection of winter jackets by some named brands. The store was clean and in order. Items were folded and not all messy like some stores. The staff has always been friendly and helpful. One thing I would like to see is higher end items here. I've been to the Saks on 5th Ave in Manhattan, and I'm sure there are more items that could be brought over here that either didn't sell well or out of season.

  • 5/5 Eric F. 11 months ago on Google
    Awesome store with good prices!

  • 5/5 Cabo O. 1 year ago on Google
    Great items at great prices 🙂😊

  • 3/5 M.S. R. 6 years ago on Google
    Lots of designer brands at discounted prices. But the store is unorganized and it can be difficult and time-consuming to shop here. Also, their clearance rack always has damaged items, like sweaters with holes in them and frayed hems. Yet the prices do not reflect the damage. If you're in the need for something dressier and don't mind paying a little more (they don't really have sales on basic items), you should definitely be able to find it here.

  • 4/5 Richard O. 1 year ago on Google
    Big store with variety of items and a clearance section. The clearance section could include more items though.

  • 5/5 Philip C. 2 years ago on Google
    Excellent selection. Great deals. Friendly staff.

  • 5/5 Oldskool P. 1 year ago on Google
    One of only store I shop. The Outlet. Great man and ladies goods. Got nice pull over, blue camo shorts and nice men' bead bracelet... Bluebeads and nice rosary necklace. Big sale up to 70 % off. ,🤠

  • 4/5 Oliver D. 1 year ago on Google
    Good place to shop needs more chairs to sit when waiting

  • 5/5 H S. 2 years ago on Google
    Great store!story!! Will definitely go back soon!!!

  • 1/5 samantha e. 2 years ago on Google
    Manager nice employee not so much found cool shoes

  • 5/5 Paula B. 2 years ago on Google
    Looking for stocking for church, they had them!!!

  • 5/5 Sam F. 1 year ago on Google
    Great selection!! I want to especially thank Patrick for all his help, he worked tirelessly to help us find what we were looking for, he need a promotion!


Call (716) 297-2364 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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