The employees at this gym bullied my 51 year old mother out of the gym. The 30 year old manager did nothing and even encouraged it. The main bully was the 29 year old woman with long brunette ombré hair. She has been harassing my mother simply because she has an obsessive and borderline disturbing crush on a male patron my mother is friends with who my mother views as a son more than anything. This man is wholly disinterested in the employee and in turn she continues to stalk him around the gym and attempts to drive off any and all female patrons that he talks to via harassment and intimidation. Today my mother came home sobbing and having a panic attack because this employee started filming her out of nowhere when my mother approached the front desk to ask her to please leave her alone. My mother has been through many hardships in her life and deserves a peaceful environment to work out in but instead she was continuously harassed and bullied for just being friendly with people. I hope this establishment goes out of business for aiding and abetting in petty harassment of patrons.

This place is a scam! We purchased eight personal training sessions, with no mention of automatic renewal or recurring charges. It was a simple purchase. They charged us almost $2000 for more sessions without telling us and refuse to refund the money. We have filed a complaint with the BBB, and noticed the company has a 1 star rating there. Beware!

My trainer was good but after the training was over I kept being charged even though I had canceled any more sessions. The staff "kept forgetting " to cancel my recurring charges until I called corporate. Based on what I have read above, I now believe it to be a deliberate action so they can milk you as long as possible.

Premium price for nonexistent amenities. Staff typically focused on their phones and unable to answer the most basic questions. I see newcomers enter the gym and wonder "why am I not being greeted?" Only redeeming quality is that the maintenance crew has a dedicated dude!

8/11/23 Called eSporta Collieville. Sauna still closed after about 4 weeks. Still no communication from the gym side. 8/1/23 It has been more than a week the sauna is under maintenance. There should be a communication system through the app or email or text to tell members when there is any change in a facility amenities. Every time we have to go there physically and find out the sauna is not working. Please fix this communication gap. 4/18/23 around 4pm I sent a VIP Guest Pass to my sister on 4/17/23. The invite she received had "Compliments of Shane Coleman". So today I asked Stephanie (I dont know the correct spelling) who Shane Coleman and instead of my name Shane Coleman name is there on the invite to my sister. She did not respond politely. Her response was "Why should it be your name on the invite. Who is your sister and why does she think that your name should be on the invite. Shane Coleman is so and so and his name is on the invite". My question was simple and the answer could have been simply saying that Shane Coleman is the one who did your registration. If Shane Coleman's designation was written under his name name on the invite, I would not even ask this question. There was no need to be negative and rude especially from a customer representative. Highly disappointing conversation with Stephanie. Laura is courteous and professional. Overall I like eSporta and I recomment it but this encounter with a customer representative was very disappointing.

when you go to sign up they are so nice, but you want to quit and you don't know them. I told them I wanted to cancel and they keep charging me, I have to talk to my bank, they don't do anything to help you. very bad experience they just make you believe that they are going to cancel your account and they don't. never use the trainer I canceled them I agreed to pay half for what the contract said and they charged me for everything in full.

The new front desk lady walks around yelling about the time and turning the lights off early trying to run everyone off because she doesn’t want to be there so bad. Made it really difficult to finish my last set when the lights are off 10-15 minutes before It’s supposed to close.

Funny story - we cancelled in 2019 and they kept billing us. I called the Lakeland location and they verified we had cancelled. Still kept billing us. I went in person - yep, you're cancelled, it won't bill you anymore. Continued to get charged. Called corporate LA Fitness, they even saw we had cancelled but the billing never stopped. The contract had ended and we were still charged. Here we are, 25 months later, yes, over 2 years after the contract was done and they are still billing me. Today when I called, they had the nerve to say only one membership was cancelled, even though we BOTH went in PERSON TOGETHER!! After quite some time on yet another phone call, they finally cancelled the membership and advised they could only refund 6 months of charges! Seems fair....you charge me for 25 months....over $800.00 and because your record keeping is a joke, you are only willing to refund $210.00. PATHETIC WAY TO DO BUSINESS!!! Do yourself a HUGE favor - BUY YOUR OWN EQUIPMENT AND DO IT AT HOME!!

No kids club this Tuesday morning at 930 am. Although, it still states the hours available on the website. Unfortunate waste of time. Facility looked super nice on the outside. Too bad someone’s not doing their job.

Anthony was a pleasure to be around and have a great tour. He was an amazing worker and was in great spirits. These kind of people always make my day. This man deserves a raise.

Beware of the red old lady SHE IS racist. WORST ATTITUDE EVER! Needs to get fired talking about she’s the manager…. LOL Just wait til you run into the wrong person one day. Looking at her when i go in just gives me a bad taste. Worst customer service ever. im telling all my clients about her. I hope i don’t see her when I come in the gym. Y’all should look the other way if you see her :) she’s pressed over guest pass LOL get to typing on your computer and worry about yourself

worst manager ever, i’ve been billed for training when i haven’t trained since april, i even cancelled it in person and still haven’t gotten a refund. Lady with the red hair says she takes note of it but does nothing and member services number does not work. lady with red hair is extremely rude and does absolutely nothing to help you

I’ve been having problems with my membership not having a guest pass even after I paid the fee to get a guest pass. I asked a simple question to a front desk worker named Anthony. I was just asking him if Terry was there so I could talk to him about the problem I was facing. He began yelling and being really rude after I calmly asked him a simple question. Please fire Anthony. I am pretty sure he’s short tempered when someone questions him and that’s not really someone you want to have representing you and welcoming new guests.

This is one of the worst favility I have ever been. I would say not at all good for Indians. I was literally neceked out from the facility. The black manager who was working was the dumbest person I have ever seen in my life. I need some help with it. The stupid person need to apologize for his rude behavior. Never ever recommend this place. Facility in collierville

The gym in and of itself definitely serves its purpose. No better than the average decent gym. Cons: • When I first joined, there were certain "perks" for being a the signature location that have never returned after covid. The prices certainly have not gone down though. • Overcrowded most of the time. • Cleaning equipment for the workout machines is now extremely subpar. Pros: • Nice looking gym aesthetically • Pretty clean looking • Great location

The only way to cancel the membership is to go into the location in person (9-5, Monday through Friday) or “mail” the paperwork to “corporate”. Canceling membership must be as Simple as singing up. This is not acceptable and beyond ridiculous! Hope the marketing people can read this and take note.

Today was the most crazy day. Never heard of a gym saying that you can’t work out together. Me, my husband, and my brother worked out together motivating one another. A trainer approached my husband asking who was in charge and I said my husband. He spoke to my husband asking him was he a trainer and my husband said no. The trainer said we can’t all work out together because it looked like he is training us when actually we’re just working out together. The issue is there were so many people that work out in groups and nothing was said. This was not right because what gym does that. The trainer felt like he was loosing money because of how something looked that wasn’t. My husband wasn’t training us and is not a trainer.. we all was helping each other. We will NEVER return to that location. Saying we have to work out separate when that makes no sense if we came there together with a game plan. Never again don’t go there if you can’t work with your husband, wife, sister, or anyone else in a small group. When did that become a policy?? Just because a trainer in his feelings about nobody going to him? It’s a free country and people have been banned from there for working out together.. makes no sense because if we wanted a trainer we would of said something but that shows were the trainer mine is about MONEY not people

First thing I noticed that impressed me when I walked in the building was how clean and fresh it smelled. The second thing that impressed me was the friendly down to earth young lady (Stephanie) that greeted me. She was so easy to talk with and was able to answer all my questions as well as explain about how the body works . Also, how her body healed from injuries. I appreciated this because I am recovering from an injury. I did not feel pressured at all, instead glad to join and get started. The eqipment was all so very nice as well and she explained so clearly how to use. I signed up ! I would appreciate the music overhead not constantly playing nor playing so loudly. Everyone has there own taste in music, and quietness can help some of us focus better. I will wear ear buds even though I really dont want stuck in ears whole time working out. Willing to compromise with all the other perks outweighing it. Lisa

The gym is always clean. Great variety of equipment and use of floor space. My only opportunity for improvement is for the showers not to take 10+ minutes to heat up.

I love this gym. Always clean & neat. Accessibility to equipment is good at any point of time that I go workout. The classes are awesome.

Nothing positive to say about this gym! Rude lazy employees who can’t get off their phone to answer questions or help with anything!

This gym is very dirty. It isn't being maintained. The locker rooms are hot especially in the bathroom area. It has been this way for months now.

Gym is a great value...until you try to cancel. Then you can expect they will continue to charge your card and put bogus hurdles in front of you and keep charging you. Be careful who you do business with - so disappointing. Not to be trusted.

One off use in this location to catch a late Saturday workout. Seemingly better than the 4572 Poplar Ave location in terms of availability of machines, cleanliness, barbells not being scattered and missing, and notably the stocking of paper towels and disinfectant. In the end, still a big box Esporta gym with all its known flaws.

Very decent gym. It is always clean and has enough equipment to spread out your workouts when they are busy. My only issue is that they stack the heavy dumbbells on top, instead of the other way around. If you're a heavy lifter like I am it takes a bit of getting used to.