We celebrated my 4 year old's birthday and the adults had just as much fun as they did. They provided a host and he was amazing as well. We will be back again soon.

I just want to a give HUGE compliment to Angel. He hosted my son’s party 12/4/22 and did an EXCELLENT job. He is knowledgeable about the policies, did an excellent job training a fellow employee, answered every question I had and made the party go seamlessly!! I have had parties at multiple Urban Air locations EVERY YEAR and this was by far the best experience!

We arrived at 10:30am so all this trash must have been leftover from days before which means they do not clean when they close. Absolute filth everywhere. Looks like they haven’t cleaned it since opening. Staff just chillen on their phone. Won’t be returning.

Party scheduling was seamless. 👍🏾 Food was fresh 🍕 🥤. Slightly off put by the increased temperature in the 'VIP' suite. Hostess Jada was personable, attentive and able to handle high levels of stress. Tended to the growing party size with ease. Gentlemen who brought the food (Moses) was friendly and super helpful. Would highly recommend these two and this location again. Austin was super flexible in assisting in add ons with ease. Wonderful experience. Multiple activities for children to do, staffed adequately.

I know I'm pretty much being captain obvious here but, I can't think of a better place for a child's birthday party. We celebrated my little cousin's 6th birthday Saturday and it was incredible. The staff the activities, and the food and beverages were absolutely phenomenal. Please do yourself a favor and come by for a visit!

Lyric was my party host and she did an amazing job very pleasant and sweet young lady I would definitely recommend her to anyone for your party host. Keep up the amazing work Lyric

We came here in the morning for a birthday party. This place was gross, if it wasn’t for the birthday party, we would have left. This is the second Urban Air we been too and never seen so much filth. Dirty, ripped trampoline and just falling apart. You know it’s not cleaned.

First off, this place is just filthy. We have been here multiple times, and it’s always filthy. There is caked up dust on top of every surface, every single matt is covered in black grime that looks like they haven’t been cleaned in months. The staff is completely indifferent, and act miserable. It’s crazy to me that it cost over $50 to bring my child into this horrendously dirty, contaminated environment.

As a father of 2. This place is way overpriced. For my 5 and 6 year old to climb a rock wall and have access to the basic play areas it cost $30 each. My suggestion is to allow the rock climbing at the $20 price (deluxe). The employees are also young, with little experience and patience with children. My kids do enjoy the fun they provide.

Fun place for the kids to play, but staff is not very friendly or helpful especially in their food court. I purchased a kids meal and only after I paid full price and asked did they tell me it would not include the fries as advertised. Offered no other alternatives and didn’t offer any refund for the lack of full meal I paid for. Later on I ordered 3 slices of pizza and waited over 40 minutes for them. When going to the counter to inquire on the long wait time I was told it would be 10 more minutes and still did not receive them. Upon asking for a refund staff was not helpful or apologetic, a simple I’m sorry or explanation would have been nice especially considering the setting is catered towards children and knowing that I now have to explain to kids why they don’t have their food after 40 minutes and still have to go somewhere else to purchase it. Ridiculous. Will not be returning to this location.

We went for my son’s 13th birthday and he had a ball. It wasn’t crowded at all because the winter storm had just passed through that week. But it was perfect for us and I’m glad they were open. I especially enjoyed the fact that they provided free guest Wi-Fi and plenty of outlets. I brought my laptop with me and let the kids go play for hours while I took care of a few things.

First time to an Urban Air and disappointed by this one in Ft Worth. We came as soon as it opened, and paid for the ultimate but had to wait 30 minutes for any of the ultimate rides to open after asking about it. Just felt it was small compared to other trampoline parks we have visited and enjoyed. Also the staff did not seem very happy to be here. My 13 year old enjoyed it for a little over an hour and was ready to leave.

We had a tween BD party here. Our party host, Maiyah, was amazing! Communication was excellent, even when adjustments had to be made. It was easy and enjoyable for us as parents, not just for the kids. They were short on the BD kid shirt and the gift bags that we ordered. They more than made up for that with arcade gift cards for all the guests. I have no hesitation in booking another party at THIS Urban Air location. I would not say this about all of them. This location knows how to do it right.

We have been to several play places in the city. We are always impressed by how professional and well organized Maiyah keeps this Urban Air clean and safe for kids.

Great fun for my daughter and to my astonishment me as well. From moment we walked through the doors it was such an extremely wonderful experience. Zip line, obstacles, foam pit, jumping and snacks were all great. The manager was really the best part Maiyah was friendly fun and relatable to my 8yo. She was informative and super kind. Highly recommend!

We had “Moses” as a host for our part on Nov 18 for my daughter. And he was Absolutely amazing !! As a first time booking for a party, it was the best experience. He made everything so easy and smoothe, 100% stress free! Can’t thank him enough!

Fun activities for young kids. My 18 month and almost 3-year-old love it. Great AC. Never hot. Okay amount of seating for parents. Trampoline section is well maintained and clean. Minus one because the huge play structure is pretty clean but probably could use a deep clean every once in awhile. Lots of dirt and grime.

My little ones had an absolutely marvelous time! The establishment was pristine and well-maintained, and the entire staff was beyond accommodating. However, there was one individual who stood out amongst the rest - the illustrious Royal. Her service was nothing short of exceptional! She took the time to thoroughly explain all of our options and even went above and beyond to steer us towards the most fitting choice for our family. Her demeanor was warm and welcoming, and the children were absolutely smitten with her. They couldn't stop raving about how kind she was! Needless to say, we will most certainly be returning to this location whenever we're in the area.

It was my daughter’s 5th birthday. Her father couldn’t attend due to death in the family. It’s his first time missing her birthday party. Then an hour before the party started I had cancellations. I was emotional and crying walking into Urban air, but I was greeted by this sweet spirited lady Ms. B. She asked if I need help and started being the best hostess I have ever had for a party. By the end of the part we were exchanging life stories and laughing. I got a chance to interact with the manager which was very professional and outgoing. We had a great time at urban air. We will definitely visit again. This was our first time and this location and it will definitely be very memorable.