1/5 Winifred B. 1 year ago on Google
Our
Muffin
has
been
boarding
here
for
over
2
years
and
we’ve
been
pretty
pleased
with
the
service
here
this
far.
Two
months
ago
I
called
in
and
informed
them
that
I’d
be
running
a
few
minutes
behind,
one
of
the
receptionist
stated
to
me
that
that
was
okay.
She
stated
that
I
wouldn’t
be
charged
the
late;
however,
once
I
arrived
I
was
charged.
The
young
ladies
are
very
rude
at
times
and
there’s
not
an
ounce
of
professionalism
when
addressing
a
customer
concerns.
I
was
frustrated
due
to
their
nonchalant
attitude
regarding
the
charge
and
their
unwillingness
to
show
any
compassion
for
a
customer
that
had
already
paid
four
days
for
boarding
and
was
only
about
15
or
20
minutes
late.
Fast
forward,
that
issue
was
remedied
and
our
fur
baby
continued
to
board
with
them
over
the
next
two
months,
at
the
beginning
of
the
month
our
pooch
had
injured
her
toenail.
We
stated
that
we’d
like
to
pick
her
up
so
that
she
could
rest
better
at
home
after
the
injury,
they
refused
to
let
us
pick
her
up.
This
is
yet
another
example
of
young
kids
being
unprofessional
and
not
trained
in
the
area
of
being
professional
and
sympathetic
towards
clients
needs.
She
was
picked
up
that
Tuesday,
she
was
in
good
shape,
and
all
was
well.
I
called
in
this
morning
to
board
our
pooch
for
next
week
and
was
rudely
told
that
we
could
no
longer
board
with
them
due
to
an
incident
that
took
place
two
months
ago
in
which
she
claimed
I
hung
up
on
one
the
young
ladies.
This
was
untrue
and
when
I
stated
that
I
had
since
then
boarded
there
twice
and
there
hadn’t
been
any
issues,
she
rudely
stated
that
we
were
not
welcome
to
board
there.
Due
to
the
fact
I
was
a
concerned
pet
owner
with
questions
about
my
pet’s
injury,
that
they
did
not
have
the
answers
to,
resulted
in
them
making
a
bias
decision
and
shows
that
they
are
not
culturally
aware.
We
have
boarded
at
high-end
kennels
for
years
with
no
issues;
therefore,
you
guys
are
the
issue,
not
a
concerned
client.
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