I do not recommend this place to anyone! I have visited a number of occasions and something is always going on. The last and final visit, the drive attendant was in tears. A customer not only cursed her out, she came into the establishments made threats. Instead of the manager deescalating the situation, she was talking about the employee to the customer! This went on for about 10 minutes while I waited for my food--keep in mind it was just sitting by the window! I waited another 10 minutes at the window for my food, watched another attendant take orders at the counter, and listened to the manager continue to insult the worker. She quit and left. No one came and there was a line of cars behind me. I parked and went into the store. Explained I had been sitting at the window and would like fresh food. The manager got an attitude with me because I wanted fresh food. Who wants food that's been sitting for 20 minutes. I will never visit this establishment again and do not recommend to anyone.

This location has the worst night staff imaginable. Incoherent. I asked for a few mintues. Was told to take my time. Then when i was ready to order, i had to asked a few times for someone to even reply. I could hear laughing during this from the actual speaker herself. When asked how i wanted my chicken, i said classic. Had to repeat it, and i quote...." Ok.......wait....im sorry, what was your order again?" was the responce. Only been here twice and both times they did not give me a straw for my drink. I had to wave the window person down to ask for it, cause they were to busy chatting it up on the clock. All this to get home and find out the chicken sandwhich I ordered was spicy. I have severe asthma and cannot sadly tolerate any type of spicy food as it irritates my throat and induces an asthma attack. So i paid $11 for a Medium coke and medium fries. I will never go back to this location.

🤢🤮 I was hoping for a good day but started off wrong I asked for no sauce I got sauce and raw egg. I know it's early but come on guess it was still runny I know y'all saw this.

Up and down Beltline there are not a lot of options, particularly as it gets later in the evening. This is a heads-up for Corporate, the Franchisee, Management (if they care) or hungry/thirsty night owls like me: On Sunday, June 26th, I got in line here at the Wendy's around 9:40. The line stretched around the front of the store. This is not the first time that this location's drive thru has been slower than molasses. All I was in line for was a Sprite. I figured I might order a JBC to justify the visit. After 21 minutes in line. I pulled up to the order window. It was 10:01 pm. The crew member was short: "We're closed." I mentioned that I had been in line for twenty minutes and only wanted a drink. A full minute later, another crew member comes back more emphatically "WE ARE CLOSED." I ask about their hours and if there can be any consideration for the time I sat in line. By the way, there were at least five cars in line behind me. No response. I pull around. The car in front of me was being served. I was frustrated, so I went across the street to the Quick Trip. The manager asked me what was up. He could tell I was bothered. I shared the story. He comped my order. So, I ended up getting my Sprite - for free! The attached picture is from when I was at the stoplight looking back at the Wendy's, at 10:19 pm. Notice that there are still five or six cars sitting in line. Either this crew is really bad about communicating to customers that they are closed (say by turning off their lights) or they singled me out not to serve me. This is not a slight for all Wendy's. But this one store has dropped the ball several times in a row. With this time being by far the worst.

You shop and you never get what you ask for. You ask for lemonade and they give you soda, you order 6 hamburgers and they give you the ones they want. the truth is that 3 times they do the same thing to me I won't come back I thought the girl was new and tried to understand but now 3 times I don't think it's a coincidence.

The drive thru isn't open and the food is cold and you can tell it's been sitting there for a while.

Cynthia was super rude when taking my order. Then when I got to the window and I am looking over my receipt she slams the door open and ask if something was wrong. I was looking to see who took my order. When I said oh you must be Cynthia, again she was rude and rolled her eyes. I was happy to wish her a bless day! Clearly she needed it.

This Wendys has a very serious problem with some employees and with its Uber order reception platform, and far from showing humility and respect towards customers and accepting the mistake, they are rude and disrespectful! the system orders disappear and nobody does absolutely anything to resolve the issue, it keeps happening repeatedly

The are really nice every time they see me. I stop every morning for a sweet tea. I'm always greeted with smile.

There is an entire ladybug in my salad…I’m not even sure how to react.

I thought everything was great, but the burger meat has a weird texture to me. It was ok, but there are other options for me, so I love Wendy's!

On 4/11/2023 at 12:25 pm I ordered a JBC and Garlic Fries, as I was paying a female worker was telling the window cashier about something they have not had for a week. When she left, he finished my payment and gave me my receipt and CC. When I drove up to pick up my food, she told me they were out of garlic fries. I handed her my receipt and asked for credit and stated that the prior cashier should have told me and removed it from my purchase. She walked away and then magically appeared with garlic fries and refused my credit. I do not TRUST THE FOOD and will not eat it.

Employees are unfriendly, incompetent, wifi sucks. Had to drive around the building 4 times to get my order to go through since they refuse to open their dining room. Then they got my order wrong.

Ordered online. Service was quick. Breakfast Baconator was on point. Good meal!

This is review is based on Breakfast only since we were there in the morning. This Wendy's is a Drive Thru only restaurant. It was exactly what I needed since I had my little dog with me. There were three cars in front of me that moved pretty quick. It gave me enough time to decide what I wanted. Service was quick, order was right and we were done. Didn't know what to put for Atmosphere because it's N/A

Fries were Cold. I don't like the large containers of catchup that you pump into a cup. It's unsanitary! It would be nice if the person making the wraps made them consistent. All of the Ranch dressing was at the bottom of the wrap.

The young Lady was very professional. The two cooks were extremely clumsy. Loud dropping equipment. I hope no one calls the city inspector. Picking up dropped equipment off the ground and not washing their hands...Cross contamination big time. Your strawberry Frosty machine always seems to be broken. I made it with the Pumpkin Frosty... OK... I just happen to like the strawberry Frosty. My father being a veteran and older member of our community, I hope he doesn't get sick from preventable food born illness. Otherwise that double nacho burger meal was a grand slam. Thank you!

Ordered spicy chicken sandwich no tomatoes with a small fry. Sandwich was not spicy at all and was not fresh. It was soggy. Fries were cold and old. I tried to contact company and the web site was very difficult to maneuver. I finally gave up without registering my complaint.

Iam very mad that you guys are running out of chili beans too early. It has happen 3 times. Every Tuesday night when l get out of work. I love to go get my chili. And it socks with 6 cars ahead of me just to hear. We're out of chili at 9:30 pm . So the times your out of chili that early on Tuesdays l have to go home with no dinner. I really hope you can remedy this problem. I am a value customer every Tuesday night. Thank-you.

They're not nice, overlook ppl. Waiting on my mobile order witch was done right behind them so if it's cold or dry. I won't be back this the is 3x trying them .

Usually pretty good just depends on the time ago. They got my order wrong, but it’s not the end of the world..

Super nice staff! And great food. I just stopped for a quick lunch and Caitlynne was super nice and other staff (didn’t get the names) were super friendly.

Shaun works the counter he is awesome. Extremely the best, always helpful and polite....

Very slow service, Frosty machine was broken, and to top it all off they got my order wrong. Three strikes in one visit...

Currently going through construction so only the drive through is open. Had to get my food remade because my food was cold. I ordered spicy chicken nuggets and a junior bacon cheese burger. The nuggets could've been warmer sure not much to complain about but the buns on my burger was stale and rock hard. When I went back around to ask if I could get my food remade the manager seemed to be bothered with me asking for that but asked me to pull forward for my order. It took a while for me get the order again, luckily there was a kind young lady who noticed me waiting and checked up on me and my order. Food came out shortly and was definitely fresh this time. I just wonder why they thought giving me bread as hard as a rock was cool.

The manager (white male) around 12:28pm on Aug 4th 2022was very rude in the drive thru he opens the window hands you your food (no greeting) and slams the door smh

This is one of the good Wendy's...at least it was yesterday when we went around 2pm. The service was perfect and fast. The baconator with fries was spot on. We dined inside.

Best Wendy's I've ever had. Haven't been to one in years because I got tired of soggy floppy crusty burgers. This location never disappoints 🤌🤌👁👄👁

I didn't know that Wendy's sold cold food to eat instead of hot food. I bet when the workers eat on there lunch break that they don't eat cold food. It's just so sad what they do to people that pay their paychecks. SMH

I went to the Wendy's on Beltline in Irving Tx. The one south of 183. I ordered the #11, The Classic chicken and bacon sandwich. Later that night and all the next day I suffered THE WORST food poisoning symptoms. Description withheld because it was so gross. Something is terribly wrong with that kitchen for me to get such a bad case.

Go here every Saturday and so far no complaints the ladies that are there when i go see very nice and they are quick too my food is never colds and they make the best strawberry lemonade mixes some other Wendy's don't but 5 stars to the Saturday crew

Ordered on the mobile app and it allowed the dine-in option. When I arrived, doors were locked (before scheduled dine-in closing time), so I had to wait in drive-thru line. Then, at window, they tried to give me the wrong order.

Food's great. Sadly there's no self-serve modern soda machine inside like there are other locations. The location looks a little dated but thankfully the staff are friendly and the food is good. Between 3 and 4:00 p.m. are the best times to go there's hardly anybody there and there will be no wait in line.