The best spa experience in Ohio. The staff is beyond professional from the moment you book your appointment until you leave, which you will never want to do. My mom & I had massages and facials and got to experience the crystal pop up. We got so many goodies. No detail is forgotten. The place is absolutely pristine and otherworldly. I cannot wait to be back and it truly made our entire month.

I was so excited to try Paloma and wanted to love it. The interior design/aesthetic is great, but I unfortunately had a bad experience. I booked a "lymphatic drainage massage" per their website. When I got there, I was expecting a full body massage. Instead, I was put in a suit that contracts your body for an hour. Only half of the suit worked the whole time and it did absolutely nothing for me. I was seriously so disappointed because the service cost almost $300 with tip. They offered me a small discount for the suit not working, but didn't feel like they rectified the situation very well. On a positive note, the staff were generally friendly. I will not be back here nor will I recommend it to anyone else. There are plenty of other places in town to choose from with better services for the same amount of money.

I’ve been getting post operative lymphatic massages here and the staff has been so kind, accommodating and helpful. The place has such a warm energy, smells amazing and is such a cozy atmosphere. I feel very zen after every service. Highly recommend going for a package because you’ll definitely want to keep coming!

For me as a facial first timer, I loved that it was a customized experience. Kourtney gave me the option to either relax or for her to go over the process and products during. She suggested the Monsoon for me. I literally felt like my face was bathing in a honey milk bath for what felt like forever. That manuka honey smells and feels so good. For the ultimate hydration, the hydrojelly mask just over exceeded every thought I’ve ever had of what hydrated skin was. Not to mention the deep relaxation of the arm, neck and shoulder massage during the mask almost knocked me out lol. 1000/10 will absolutely recommend to all of my friends. Not to mention the space is gorgeous and the boutique has so many great gifts!

The actual service from my masseuse was amazing, however, the overall ambience of Paloma was not up to par. For a $200 massage, I do not want to hear people laughing and conversing on the other side of the wall; it definitely detracted from the overall experience.

I used to be a huge fan of this establishment. Over time I started to get a bad taste because of the way it's ran. They can cancel on you with no punishment, but you can't cancel on them. You can read examples of this in the reviews. At the very least they should offer a service credit for half the service if they cancel just like they charge to customers. I feel the owners are unfriendly and greedy with a snooty vibe. They do not handle any issues professionally. While they did a great job decorating the space, they do not do a good job keeping the atmosphere peaceful. The last few times I've gone there are always employees taking up the comfy lobby seats, and I've had more than one employee make comments that made me uncomfortable. I personally have experienced issues being handled unprofessional or completely ignored unless I brought them up again, and I also know of multiple former employees who were treated unfairly. Ultimately I did not feel valued or welcomed as a guest despite referring many people there which they don't recognize or reward. It's too bad they don't care about their customers.

What an experience from start to first! Went in for a lymphatic drainage session, after 3 sessions I was down a pant size. The space is so dreamy & relaxing, I can’t wait to go back!

Paloma has been my go to for monthly massage for two years now. The staff are so friendly, they have wonderful crystals and wellness items to purchase in their gift shop and the atmosphere is so peaceful. Monica is literally an angel. When I first saw her I had a horrible migraine and she released my neck and it felt so amazing! She does the best head chest and scalp massage. She truly cares about her customers and goes above and beyond every time. She is not just a massage therapist but also an angel that uplifts everyone’s spirit! This is not a normal spa, this is a place you go to truly heal and be renewed 😊💗

I’ve been to Paloma several times over the last few years and today’s appointment was the best by far! I got a grounding stone massage with Dale and I feel utterly rejuvenated. I told them prior I’ve been experiencing severe back pain for the last year and wanted to focus on that. When I went in my pain was probably a 12, now almost two hours post-massage I’m still sitting at a cool 4 on the pain scale. Love love love Paloma, and thank you so much to Dale! :)

Such a treat for me whenever I get the chance to visit Paloma. I go to Courtney for my facials and she is spectacular. I appreciate her explanations and recommendations during my treatments. She also recommended skincare to help with my dry skin for the winter time. My skin has improved so much since my first visit with Courtney. I go to Akasha for my massages. There’s no words to explain how great it feels to have someone who knows what they are doing. The attention and knowledge that she gave me during my session is very much appreciated. Highly recommend both ladies!

Have been coming here for massages for about two years now and am always very impressed by everyone and everything they offer. Lots of great gift ideas for anyone into self-care and relaxation as well. Monica is the best!

Amanda was amazing!! She was so knowledgeable, and soft spoken it made my first time there so relaxing and enjoyable. Definitely would recommend! Even Liz who checked me out was so so nice❤️ Everyone here is just so sweet! I know Leslie here and also the owner is amazing. Will be coming back for sure!! Good vibes, amazing work, talented staff. I can go on and on. Trust me and just book your appointment, you won’t regret it!

I had the most amazing sweedish massage (with cupping) from Monica ! I asked if she could focus on neck pain and with a thorough consultation and the perfect amount of pressure she helped to alleviate the pain I’d been feeling for weeks. She’s extremely knowledgeable and had valuable recommendations for follow up/after care ! Would absolutely recommend !!

Amazing experience. The interior is a great, relaxing and beautiful space. I got the CBD massage after running a race, the therapist tailored the treatment to my needs, adding in some sports massage stretching and giving me care advice. The lotion smelled great, the gummy was good and I think it helped with soreness. I left feeling so refreshed. It’s not too much pricier than franchise spas, but it’s worth every penny.

Cute place, but a bit overpriced, can be loud (you can hear all of the front desk people and visitors coming in during a massage), and they charged me a 50% late fee for cancelling with COVID. That was a little shocking. I guess they'd prefer you come in with COVID. Not sure I would return.

Paloma is my go to spot for the best massages in Columbus. My last two visits i decided to switch it up and do The Burning Man a lymphatic drainage suit. I loved it!! It was relaxing and very effective i noticed way less bloating and water weight after my first session. Staff recommended doing a package of 3. I can't wait for my next visit!!

If you are looking for the most beautiful and relaxing getaway in the middle of Columbus, Paloma is the place! I got a Higher Realm (CBD) massage with Akasha and she was AMAZING! She was attentive, gentle and knew exactly what I needed to relax and enjoy my service. Cannot express how much I love this spa! Highly recommend to everyone!

What a beautiful spa! I scheduled an aura photography session for my birthday and it was so fun and interesting. I'd love to visit Paloma again next time I'm in town to experience some of their other services.

This place was amazing. I had one of the best massages ever. I would highly recommend. The decor is really nice, the place smells spectacular and everyone is nice and polite. I really like the vibe and I will definitely come back.

I absolutely love it here! I have enjoyed Paloma many times, and every time has been a delight. My favorite facial is The Sculpt, and this time I had Kourtney as my Esthetician and she was amazing! Her movements during the Gua Sha portion of the facial were absolutely divine, and the entire facial was wonderful from beginning to end. She was also very knowledgeable and gave me sound advice for my skin’s after care. Couldn’t recommend it enough!

It was my first time here, and it didn't disappoint. I had the most amazing massage therapist (cachey) who provided the best 90 min massage of my life!! Then had an eye opening aura reading with Maria that blew my mind. Will definitely be returning!!

Darius was my massage therapist today and he was so kind and helpful! He noticed my congestion and massaged the muscles around my nasal to help my breathing. His concern for my comfortability during our session was great customer service. I can tell he cares about helping his clients truly feel better.