My 82 year old mother is getting excellent care, but the entire hospital seems understaffed since the last time she was there. Co-Vid is affecting everything! The nurses are efficient but overworked. The resident doctor, Dr. Thomas, is an excellent doctor and she dresses for success to boot. (See picture) My mother has loved the food and care she is getting, but it doesn't hurt that she has her own personal aide, me!

Came here because I was having contractions. They sent in one nurse who couldn’t even check to see if I was dilated. The second nurse, was very aggressive and condescending to say the least. I wasn’t told anything that was going on. I was just left in the room to suffer. My husband had to hit the call button to ask what was even going on. They then told me that they were waiting over an hour to check me again. The nurse then comes back in with water and tells me that I’m severely dehydrated and that she sees this all the time with the holidays, saying with the holidays we forget to drink water. Like no I’m probably dehydrated because I’ve been throwing up every day for a month and I threw up before I got here. No one would listen that it may be a factor. She then tells me giving me an iv of fluids would make me feel better and to wait another hour to be checked again. Well not even 5 minutes later the doctor tells me he’s not going to check me again, they aren’t giving me fluids, and they are going to give me a pill to help me relax and to come back later. I wasn’t told the pills name until after they had me take it. I wasn’t told any side effects or if I should expect to come back. I was just rushed out. I left in tears from the pain I was experiencing. Update: I was forced to return to the hospital about 7 hours later. Which was considered another emergency visit which cost more money. I was given an epidural that caused me so much pain in my legs that I ended up having a panic attack. The 4 nurses in the room would not listen that my legs were hurting and kept upping my epidural even though that was the problem. The charge nurse Wendy came in and screamed in my face “shut up”, “grow up”, “everytime you don’t take a breath you are hurting your baby” until I passed out. My husband watched them poke at me and proceed to do nothing. I then came to and they started giving me nitros until I said I couldn’t see. And then they finally turned off the epidural. The anesthesiologist Carly then bullied me into not getting the epidural fixed because she implied it would hurt worse. I was then in labor for 27 hours of them moving me every 15 minutes because they couldn’t find my babies heartbeat. They kept telling me I was at the highest level of petocin but they would not consider a c section until the baby was in distress. But every time they moved me his heartbeat would lower putting him in distress. I then had another panic attack and chose to get the c section as an elective. This hospital is the absolute worst. I now have birth trauma from the way the nurse spoke to me. I have ptsd from the experience and after being apologized to by everyone at the hospital Wendy still works there and is still terrorizing pregnant women even though they stated that the way she treated me was unacceptable. Give birth any where else. A gutter would be better than Nortons

For Traveling Allied workers: This is the worst hospital to work at. No manager, terrible supervisor and upper management. No communication skills for the entire department. Everyone tells on each other and they just lie to your face and could care less about their workers. They don’t pay their workers nor do they listen. I had a contract that was supposed to be from June through September and instead of honoring the contract that was signed, they cut my first contract in half then when I got it extended, they canceled that too without notice. I asked them questions in regards to my contract being terminated and they all lied to my face saying they had no idea about it just so they didn’t have to deal with me face to face. I went into worn yesterday, fulfilled my entire shift, and then before I go to work the next day my agency calls me saying that Norton called and said to tell me yesterday was my last day and I no longer need to show up. The supervisor and director ignored my calls and ignored me in person throughout the department. It’s a terrible place and for anyone who’s thinking about taking a contract there, I advise you to look elsewhere for work. The workers there are messy a jealous of the money that travelers make and they do what they can to make your job miserable by keep your name in theirs mouths when they’re telling on you to upper management. Worst hospital and department I’ve ever worked with. Extremely unprofessional. The supervisor there plays favorites and is more strict to the males in the department but let the women walk all over him and get away with everything. Don’t work there. If I could give it -100 stars I would.

My mother had surgery last week. We waited for over 5 hours just for a room to be cleaned so that she could be transferred to her room. We weren’t allowed to see her post op until she transferred to the room. We weren’t the only ones who were waiting. Another person had been waiting on their loved ones transfer for over 8 hours strictly because the room they needed was not cleaned yet. Evidently housekeeping started with the bottom floors and were working their way up we were told. I believe this process needs to be reviewed or staff hired. Very disappointed. Staff were friendly enough just disappointed with the wait.

Wish I would have looked at the reviews before going because I had a similar experience as everyone else. Parking was terrible. Luckily, I got the last open spot available in the parking garage. Checked in at approximately 1:00 PM for chest pain, accompanied by other symptoms of a heart attack. I was quickly attended to when I first arrived. Vitals, EKG, and bloodwork were taken quickly. Asked the nurse if it was always this busy. She said it was a slow day compared to most. Was told by the same RN they would do another EKG in approximately 2 hours. At financial registration, I was asked to sign and initial on an electronic pad for which I could have been signing for anything. After registration, I asked an RN about the results of my tests and she said they were normal. After patiently sitting for 4 hours without another EKG, I asked the same nurse about how much longer it would be before they could do another EKG. She said she had no clue. I then asked if my insurance would still be billed if I were to leave. No one there, including RNs and financial registration, knew the answer to my question. I asked them to estimate how long it would be before they could do the EKG; was it going to be 30 minutes, an hour, a few hours, today, or tomorrow? They wouldn’t estimate or give me a range. I decided to leave at that point. The RN who removed my IV became rude and hostile, lecturing me like a child about how an ER works. She took the situation overly personal. I am in the medical field myself, so I’m very much aware how an ER work and how triage works. When I left at about 5:30 PM, I was one of the few cars left in the parking garage. I left without knowing the cause of my symptoms. I’ll be seeing my PCP/cardiologist to determine the cause of my symptoms since this ER failed miserably. Makes a patient wonder how many people have died in this waiting room. Can’t imagine if I had went on a busy day how my visit would have went. Lost a lot of time and money over giving this ER a shot. I’d recommend seeking care elsewhere unless you want to be treated like a number, waste your time and money, and leave without answers.

I work in healthcare myself and this was the Worst experience I’ve ever had at a hospital. My labs got confused with another patient. The whole birthing process was awful. The nurse kept yelling at me for being in pain during labor. The list goes on. Go to Baptist.

The treatment my husband received from the nursing staff once we were back in the ER was snide, rude and unprofessional. (The doctors were all kind, patient and willing to explain any questions or concerns we had.) We vistied earlier this month, on dayshift. After we were led back to the ER, the nurse made it very clear that she was inconvenienced by us and didn't have time to be bothered. She was unreasonable hostile, aggressive and abrasive. She snapped at her coworkers when they called(even hanging up on them), she snapped at us, and cut us off as she asked him questions yelling to take him to a room because "I don't know what his deal is" after he took too long to answer. She might be the meanest, rudest nurse I've ever encountered. She didn't bother to lower her voice, we could clearly hear her from the room, as she vented about us. It was humiliating, this was a common theme throughout the entire stay, that staff felt entitled to vent, gossip and joke about him, or me, well within earshot. The male transporter came to wheel him up to his room. He started to giggle, left the room to go joke at the desk and flirt with his coworkers. It was incredibly awkward, weird, strange and uncomfortable. When we asked if everything was okay, "Oh yeah, I just overheard something one of my coworkers said at the desk." The inside joke was clearly us so he couldn't elaborate. It somehow didn't register to him that if HE could hear his coworker at the desk from the room, that we could hear them making fun of my husband and myself from the desk. I truly don't think they cared at all if we could hear them. The kicker, I had to speak for my husband as he was disoriented, confused and not his normal self. I truly looked rough, this was commented on as well and much appreciated. I came straight from a 3rd shift job at my own hospital, I'm sure I didn't explain the situation to staff my best having been up over 28hrs at that point. I had gotten no sleep when I brought my husband into the ER. The nursing staff made the "polite" assumption that I'd "watched a couple episodes of Grey's Anatomy" as I described my husband's condition, complaints and my observations. I'd prefer not to say what my position is but suffice it to say, I have a degree, a license and I'd never treat my patients or their family as they did. We had a high opinion of NWCH prior to this visit. I was appreciative of the doctors for their kindness, professionalism and patience. Unfortunately, I wouldn't return for myself or any of my family after this encounter.

Several people recommended I come here, after coming here I have absolutely no clue why. The absolute worst care I have ever revieced. Brought my 10 month old who had been running 103 fever for 3 days along with a rash all over her body after finishing a 10 day round of antibiotics. The nurse immediately tried to brush me off and tell me she probably just has an ear infection (she does not). The doctor came in and ordered an RSV, covid, and flu test despite being told she had just tested negative for all 3. Ordered for her to be straight cathed and did not even tell us. When the nurses came in to cath her they had absolutely no clue what they were doing, I know this because I myself am a nurse and have plenty of experience with cathing people. They stuck it in her, got no urine back and proceeded to dig around in my 10 month olds urethra even took it out and stuck it back in digging like she was going to find some gold in there. First a cath should never be reinserted once removed, that itself could cause infection. Most importantly digging around in her urethra when she is only 10 months old could very well damage her urethra. After being there for several hours registration came in to inform us that they are using students and asked if it was okay, the doctor that was working on her the whole time prior was a student and never once mentioned it or even asked us if that was okay, which is what you should lead with in your introduction. The doctor then tried to come in and tell her she had rosela, to which I pointed out her symptoms were not consistent with rosela. She then agreed with me that they were not consistent then proceeded to say "in an ideal world symptoms would line up with diagnosis but thats an ideal world". When I informed her that I was a nurse, she all of a sudden went back to agreeing that she didn't have rosela. Overall spent 6 hrs there to leave with papers that said her diagnosis is a fever and paperwork doesn't even mention the rash all over her body. Absolutely nothing was done for my daughter, she may now have damage to her urethra or an infection by them not maintaining a sterile enviroment (when it should be a sterile procedure), and I have to go to another hospital and will receieve a bill for thousands of dollars from Norton for absolutely no care. They also had 4 levels of the parking garage closed for pressure washing (why they needed to close all 4 at once instead of one at a time is just stupid) so we had to park 2 streets over and walk a block through homeless people sleeping on the sidewalk, which is not at all safe as a pregnant woman with an infant in the dark. Then when leaving had to walk through them again and couldn't even use the sidewalk because they would not move so we had to walk around them in the street. Meanwhile a police officer and security are sitting right inside playing on their phones together.

I had surgery on December 19th of 2022. My mom's phone was stolen by either a nurse or a housekeeping person because supposedly her phone would be found and put in lost and found. Never found. Despite me going up to security and seeing a bag with just a couple dollars in it, which tells me some employees are honest and some aren't. The security person called the area we were in and the nurse in that area answered and as soon as she was asked, she immediately said nope, no phone was found. Even though she wasn't told what it looked like. This was right near Christmas, so your employee definitely took it and got a nice present for themselves. The nurse manager was a joke and even my physician said so. I told the people who were supposed to take care of me after surgery that I just wanted to go home because I wasn't close to getting a room and I was in agony being shoved in a corner without anyone even remembering I was there except for a nurse aide, she was great at helping me. My doctor told me that they told her I wanted to go home because I was nervous about the snow storm that eventually hit on the 22nd. No. I did not even get nervous until the day before it hit. They lied to her about why I wanted to leave. The nurse manager tried to say well most of our hysterectomy patients go home. So? My doctor wanted me to stay. Why didn't you all submit the room to be ready as soon as I went back so I wouldn't have to wait so long. Other people were getting rooms. I feel like they were just waiting for me to get mad and just say forget it and leave. Despite the major surgery I had, I was taken care of better at home. Because one nurse said, okay it's this time and here's your meds. As if I am supposed to remember when I last got this. You all don't even trust me to sign my name when I leave, so don't tell me what time you are giving meds. I am trying to stay awake. My eye got scratched in between going into surgery and coming out, it's normal, I'm not upset about that. But it was bugging me and the nurses got annoyed that I was rubbing my eye because I was making it worse. Okay, but you all weren't even trying to help until we were begging for some kind of relief. Your employee, whoever was near my eye scratched it, so tell someone so they can ask a doctor to send something in because I didn't do it to myself and I didn't appreciate being talked to like I enjoyed rubbing my eye to death. My doctor and I had a very clear plan and it went bad as soon as the anesthesia guy walked in to when I went home. The anesthesiologist got mad because I had two medicines listed as allergies, not true. One was listed as adverse reactions because it makes me feel the opposite. I just didn't want to be given that after surgery. He got mad and said, well it's not a true allergy. True, but if you give it to me, it will do the opposite of what you want it to, so you don't want to give it to me. The second medicine causes my stomach to hurt and I avoid it, well it is used in surgery. Fine, but I will be asleep, so I won't even know. Don't talk to me like I am stupid. I know I didn't go to school for any of this, but come on. There is clearly common sense behind my points I made. Look, I don't know who runs this place, especially the surgery department,but I pray to God I will never need another surgery again. Thank God to my doctor Dr. Hill and the nurse aide who helped me so much after surgery. But everyone else absolutely needs to think about a career change because you all being short staffed and that being why your nurses sit at the desk and talk while I'm trying to get your attention, doesn't give me "I'm so short staffed" feelings. I didn't make you all short staffed and my care was a joke because the nurse manager wanted me to get over it. I had one shot at a recovery for this and they made it so awful for me. I will never get a chance to have a better recovery. The two stars is for my doctor and nurse aide. Without them, it would be negative stars. Do better.

Please do not let the bad reviews deter you. I literally could not have asked for a better team of people to care for me. I have been through the absolute ringer over the last 6 months; in and out of other hospitals (on the Indiana side), my PCP and specialist, I’m only getting worse and not getting any answers. Dr. Warf is an extraordinary doctor. One of the best I have ever encountered in my life. He has listened to every single symptom, taken everything into consideration, asked thoughtful questions and researched every thing I have brought up. He said, “normally I wouldn’t run this many labs in the ER, but since you’ve been at this for so long I want to help you find some answers”. Wow. What more could you possibly ask for? He is a passionate doctor and it shows. My nurses have been wonderful; answering all of my questions and being so sweet and attentive. Even the ER tech, ultrasound tech, and nurse in training have been wonderful. I don’t have a single complaint!

If I could give no stars I would for this hospital. Staff in hospital was unprofessional and not friendly at all. Did not change gloves in between certain things, even picked an unopened medication off the floor with bare hands then didn’t not wash hands prior to opening it. One department bends the rules wile others do not. Too much that happened to say it here. I’ve always hated this hospital and now hate it even more. Loved the surgeon but wish he was affiliated with another hospital. Will never be back here a day in my life. I’d rather wait longer for better care. No stars given.

I was scheduled for two MRI scans on my spine as a follow up to two bad back surgeries.I called the main number to the hospital the day of. I was given the wrong information about which entrance(the main) to use.Upon entering, the attendant directed me to another building saying they should be able to tell me where I'm supposed to be. I walked a long hall, around in a circle and ended up back where I started. Mind that I am disabled and walking hurts my body very badly. This attendant sent me on another tour of the hospital. Finally, I found someone random who helped me find where I was supposed to be. By this time I was in a lot of pain. The receptionist in imaging then told me that I had to go all the way back to the emergency room to sign in and then bring the paper work back to her. I explained that I was disabled, all the walking I'd done, the pain I was in and ask if someone could bring my paperwork over as I didn't feel that I could physically walk any more at the time.It would have taken a healthy person no more than five minutes to bring it over. She told me they would try but they were busy. Meanwhile, she gave me another paper to fill out. Then she had the MRI tec on the phone wanting to talk to me. The MRI tec informed me that if I didn't get my paperwork in by my appointment time, she would move on to the next patient and I would have to reschedule. I of course explained my situation and ask if she could please work with me and find someone to bring over the paperwork. She refused any help to me. The imaging receptionist said that she couldn't leave her desk to do it. I wonder how she managed to go the the bathroom. There was no one else in the waiting room,just me.I ask if there was a candy striper that could help and she laughed at me. When I ask why she laughed, she said how she hated those uniforms! What!? She proceeded to tell me that she left a voice mail for me a few days before telling me where to check in. I later checked my messages and she had not left any message at all. I tried and tried to convince these "professionals" to help me and they kept shooting me down. I finally limped away and eventually got back to my car.I still can't believe that I was denied health care because of my disability. This was negligence. I have tried to report the situation to the hospital but so far no one will answer the phone or return my call.

Twice I’ve had to go (once for post Covid pneumonia, once for early labor) and both times I’ve had horrible experiences. Out of a weeks worth of stay, I had ONE good nurse. One. The others were extremely impatient, asked me to get my own gown so they didn’t have to fully enter the room, gave me a dirty gown etc. I was almost given a medication that you cannot take while pregnant. I will not be delivering here.

8 months ago I delivered my baby girl here at this hospital. I had gone to only 2 or 3 prenatal appointments, the doctor scolded me told me I was selfish, mind you this is whilst the pandemic was still going on and my pregnancy but could barely breathe in the masks they made us wear. It's my right as a woman to seek or not seek out medical care for pregnancy. She told me that my baby would die in the womb. It was the most stressful time I had during my entire pregnancy! Did you know that 2 stressful events during your pregnancy make you 40 % more likely to have a still born? I did, I have problems with doctors I do not trust them because of my own trauma. My baby is fine I was induced which I'm pretty sure was unnecessary. And before that incident I was yelled at over the phone by a nurse. And I cried for over an hour over it so that being said they caused more harm than anything else. Know Your RIGHts! Do not allow anyone to abuse you! Not even a doctor!

This is a great place to have a baby, Norton specialist doctors have usually been good in my experience. We’ve been to the ER a few times with no issue but last night was too much. First of all, there is not nearly enough parking, and there’s a whole lot blocked off for some unknown reason, while people with emergencies circle the parking lot or park at the other end of the hospital/the top of the garage and walk. Second, we waited for 4 hours and saw one person actually go back to be seen because she was literally dying. We were told there were still 7 people ahead of us. Most of the nurses were very nonchalant and un-empathetic. We discovered there’s a stand alone ER right up the street and went there, we were seen right away. I appreciate all that ER nurses and doctors do, it’s a hard job, but something’s gotta be changed if that’s a typical Friday night there.

worst staff ever. i came in having Terrible back pain that would cause me to have spasms and not be able to walk or move around normally. I had to use a wheelchair and they had me sit in that chair for more than 3 1/2 hours. Had trouble getting me out of the chair onto the bed. Misdiagnosed me, and as I was Discharged an older lady. Redhead came in telling me I need to get And leave because they need this room. Horrible attitude, not wanting to help me get back into the wheelchair. Lack of empathy and sympathy for people Just there for paychecks.

I'm literally being held prisoner in this place right now. I came in for my blood pressure and it's stable now, so I asked to leave since its late, I live an hour away, and I have to be at work early in the morning. They have to have a doctor physically see me before they'll let me go but there isn't one available? If I leave without seeing a doctor, they said I have to pay out of pocket. I will never be coming back here.

Last week I went to the emergency with a severe pain. I was admitted to the GI and stayed there for four days. I was so impressed with the care I received. Thanks to the very kind receptionist at emergency room, to doctor Matt and nurses who did a great job. Thanks to the staff at GI who made sure I am in a good hands of the caring professionals. Many thanks to nurses specially to nurse Kyle who was so respectful and patiently cared for me like a son caring for him mom. I also like to thank doctor Siciliano. Thank everyone.

Worst visit to the ER here this morning. 89 year old Mother with COPD and AFIB is still sitting in the waiting room in a wheel chair and can barely hold her head up. The service and empathy by this staff is severely lacking. And there has been no ambulances shown up! Think twice before you use this place!! 4 hours later and we are still sitting in the waiting room. 🤬🤬 3 Months later and this visit for my Mother is not any better! Cannot get a call back from her nurses on either shifts with regards to the Dr. visits and orders. My Mother is 89 and hard of hearing and couldn't understand What they told her as English was not their first language. Even asked to speak to the charge nurse and still waiting for a call back.. 4th visit this year and it has been bad everytime. The previous visit she had a large roach in her room and had to Repeatedly call to get someone to come and get it. This place used to be top notch. But not any longer. Will be looking in to Brownsboro reviews for next time even though it is not close to home. Praying it is not company wide or might have to make a switch to Baptist Health.

From start to finish my best ER visit. Check in guy was awesome and patient with me even tho I was grumpy. My doc (maybe APRN) listened to everything I had to say and spent a lot of time with me working to pinpoint the issue. Her and my nurse were very kind and helpful and thoughtful. The ekg and triage nurses/technicians made me laugh and made me comfortable. Doc 2 came in and detailed everything (taking his time with me as I was half asleep) and made me feel less stressed about the outcome and follow up procedures. I appreciate all they did for me and the time they took with me. Even though I was grumpy at the end (having anxiety attack) they still treated me with kindness and patience. I will never go to another ER again, you are stuck with me now. Thanks again.

This review is for labor/delivery and mother/baby areas. My husband and I are first time parents, and had our little one 2 weeks ago, on my bday! We were nervous when we got here but the nurses were amazing! We had so many, and I wish I could remember all of their names, but Juri, Jules, Glenda, Brittany, and Lauren, the hearing tech I believe, did amazing! I felt like I was surrounded by friends! They were so supportive of my decision not to get certain meds or the epidural and still supportive when I changed my mind lol. Again I had many nurses in my 2 days there and I wish I could remember them all, as everyone was so kind! They definitely made this experience that much better. Thank You All ❤️

My son was born on the night of July 8th, 2016. Entering the hospital, I was doubled over with contractions, with a whole waiting area full of people watching me, but the woman at the desk remained seated, unbothered, and had my mother fill out paperwork. When my mother had to ask my ssn, I glared at her, and the woman at the desk thought she should offer criticism, loudly telling me, “she is JUST trying to help!” My mother knew my ssn when she was putting utility bills in my name without my consent, but couldn’t come through when I was in active labor—I was very rightfully angry, and I’m still baffled as to why the woman at the desk thought I needed to be chastised more than I needed a wheelchair. After I stated my ssn through gritted teeth, in front of many, many strangers, I was finally offered a wheelchair, and taken back to a triage area. I was vomiting from the pain, but the nurse was smiling while she was shooshing me. That is, until she stuck her hand between my legs and realized I was 8cm dilated. I was taken to the room I later gave birth in, and had a blonde nurse that kept calling me “Sis” while she was looking at my vagina. I felt weird about that, all dozen or so times it happened. I learned that my doctor was out of town, one doctor was on call, and there were 3 other women in labor. So, I had to lay on my side with a wedge between my legs, and my bed was inverted to try to slow down my labor. That didn’t work for too long before the monitors showed my son was throwing D-cells. Dr. Alecia Graves delivered my son, and my one request was that he be allowed to receive his cord blood. The American Academy of Pediatrics, and others, have recognized the benefits of delayed cord clamping. Knowing this, I was puzzled to hear Dr. Graves tell me very pointedly, “there is no benefit to that.” The blonde nurse who insisted on calling me “Sis,” while facing my vagina, chimed in with the doctor that delaying cord clamping was pointless. I still insisted, and was barely allowed a minute delay, while the doctor “milked” the cord. Doing this, “milking” the cord, is actually counterproductive, and so took some of the benefit from my son. This part of the experience actually bothers me the most, because my pregnancy was high risk, and my son required surgery as a newborn (at 5wks old). There were only so many things I could do to help my son, and allowing him to receive his cord blood was one of those things that I wanted to be able to do for him. Whether Dr. Graves blatantly lied to me, or she was simply woefully ignorant, I’ll never know. Regardless, I’m still so incredibly disappointed. Yes, there were other women in labor, but this involved a matter of minutes, with the potential to help my child for a matter of years. My favorite person was the night nurse after my son was born, and that’s really because she brought me turkey sandwiches. I was starving! However, I realized that she hadn’t really explained anything to me when the nurse that relieved her the next morning raised her voice at me because I was leaking through the pads and ice pack between my legs. Chastised, again! Compassion would have gone a long way in that situation, but instead I was made to feel ashamed that I didn’t know enough about the aftercare from giving birth. Looking back, I really wish that one of them had explained what a Sitz bath was, because I didn’t know anything about that until I was out of the hospital and read about it on my own. If you’ve read this far, please let me give you advice I wish I had been given: seek out a midwife. Give birth in the care of someone who actually cares, who will care for you and your child. I wish that I had been empowered and supported through this experience, but instead I look back at the greatest moment of my life with grief, and humiliation. Quite frankly, I feel like I was robbed and cheated in my birthing experience.

First time being here and I was treated SO good. Every single doctor I met was down to earth and helpful. I had Elaine help me get situated before surgery and she was simply amazing. The anesthesiologist that came in to speak with me made me feel so safe like I didn’t have anything to worry about at all. 10/10 would recommend this place for scheduled surgeries!

The pediatric surgery department is amazing!! From the moment we walked in until the moment we left!!! They made us feel at ease and answered all of our questions! The girl made us a highlighted map of how to get our car to the right garage(we got a little lost). The nurses and anesthesiologist everyone made us feel very comfortable. Our recovery nurse kori was an angel! Honestly every single person there was amazing. I appreciate all of you all. Thank you for making this experience so much less stressful!

This makes no sense. I have sat in the emergency room lobby for over 4hours in pain. I would not have come to this hospital but because of the pain I could not make it any further and getting an ambulance cost way too much. The last few times I have been here has not been good but this has been the worse. I went to the desk to inquire when I would be seen and he could not tell me. Just said sorry. When I got here there were about 6 people already here now there are 3. Im the only one left from last night the other 2 just got here about 5am. Terrible.

What a shame that we are a country with so many technological advances for nothing, because we are opportunistic and mean, that's how I and my husband felt yesterday when I had to take him to the emergency room because he was dehydrated and barely conscious... I waited 5 hours and 30 minutes. for an IV and something for vomiting because I didn't stop even when I was there... the terrible nurses, I don't know how a first world country trains such untrained people and I experienced it, just to get the money from you, with unnecessary exams and tests ..I am a doctor in Cuba and if I had had everything I needed at home I would not have wasted our time... if something had happened to you during my waiting time, a review would be the least of your problems... I really hope that The health system of this country improves because it is disappointing.

I went to Norton Womens and Children’s on Christmas Eve for appendicitis. I cannot say enough how amazing the staff treated me. The Doctor, Surgeon and nurses went out of their way to keep me comfortable and informed. No one wants to work on Christmas Eve and not one of them had an attitude. This is what healthcare is about and they never get enough credit! Thank you!

I had covid and already been diagnosed a week before i came here in pain and the doctors did absolutely nothing to help me or at least make me comfortable i know covid doesnt have an exact medication to cure it but to look at me and make a broad assumption saying your young and healthy THAT MADE ME FURIOUS! I know im young but you dont know the half of being healthy you dont know me!!! He offered nausea medication so i can get some food down because Lord knows all i taste and smell is mucus its disguesting so i took nausea medication and went home still in pain and distress!!!!! Horrible service no tests no nothing! I had high expectations for this hospital but clearly they dont have the standards lime before! I could have anything and nobody even tried to test or see anything they just said theres nothing we can do for covid okay so i could be dying and you cant do nothing SHAME ON YOU!!!! THANKS AND GOD BLESS

Great Doctors that listen and care. The Techs & Aids are professional and friendly. But the nurses...they're no words that can, nor will ever, explain how wonderful the Nurses are. Specially the Nurses on the forth floor. A big shout out to Carlyn & Breanna!! These two made me feel like I was their only patient. Thank you!!

Here in the ED with my 85 y/o mom, the hallway is clean and shiny, the room floor and bedrails are filthy. Went down the hallway to the restroom, which was also filthy. The floor was sticky toilet and sink filthy. Looks like someone emptied a mop bucket in the hand sink.

My daughter just delivered my grandson. I am so very impressed with the nurses & Dr here. They are very caring, work well with each other & give excellent care to the mom & baby. I would definitely recommend Nortons women's & children hospital.

To the security guard who worked the evening of March 23rd in the ER. Thank you for being so kind to my husband and I when you brought me in while he parked the car. You brought me a pillow and blanket to try to make me more comfortable as I was in pain. You immediately grabbed my husband when I went back. It meant a lot just the reassuring comments you made to me and my husband. I wish I knew your name to thank you personally.

I had a hysterectomy done yesterday morning and everyone I came in contact with was absolutely amazing. From the receptionist Holly, to the ladies in registration, to the nurse in presurgery whom I wish I could remember your name (she was short with a black tshirt with rainbow lettering) she was so kind and answered all my questions thoroughly, to the lady who took me down to surgery (you told me a wouldn’t remember you because of the meds but I do remember you and thank you for being amazing), to the guy who took care of me after my surgery. Your whole team are amazing, kind and dedicated superheroes. Most of all I want to acknowledge Dr. Shariff and tell him how thankful I am. His bedside manner is phenomenal. The fact that he personally called me this morning to check on me was incredible. Thank you all for everything you did every step of the way. - Trisha Haynes

This Saturday I was at the Norton Hospital because my daughter was sick and the experience I had there was magnificent, everyone was very friendly and the hospital was super clean, the waiting time was not that long and I especially want to thank Dr. Stark Wayne N Jr., MD, he treated us very well and even spoke with me in my language, Spanish, where I felt very comfortable, even though the doctor is not Latino. I recommend this hospital 100%

I had had surgery with these amazing men and women today! They all did a fantastic job with my care! Excellent Team! Highly recommended. Pharra ❤️

I was told to sit by the registration area to be seen. Jacob arrived on shift, logged in and opted to sit there and play with his cellular phone. I knew he was there because I was sitting across from him in plain sight. I wasn't acknowledged as I sat there waiting. The waiting area wasn't full upon my arrival. I had to get up and interrupt his cellular play time. He was annoyed by me approaching his work station. His tone was completely unacceptable. If he doesn't want to work, he needs to either stay home or resign. Otherwise, my ER experience was great.

Don’t go to this hospital for anything. It’s like being in a third world country where something as small as a drinking straw is not provided. Lights don’t work if the television is on and Vice Versa and it never got fixed. This is just the tip of the iceberg. The nursing staff were too busy being on their phones and though I was there with acute multiple bone fractures, I had to literally beg and wait and ask multiple times for something for the excruciating pain I was experiencing. All but one nurse whom I had accused me of being drug seeking. I’m not an addict never have been and never will be. If they doubted me after their accusatory treatment, they could have checked my Kasper report. Also, the hospitalist changed my insulin and refused to use my home insulin medication. Apparently, their pharmacy department only supplies very little generic medication because I went a week without two of my insulins and NO coverage for hyperglycemia. The hospitalist said he had never heard of one of my medications and therefore, didn’t allow me to take it because Norton pharmacy didn’t have it. But, on the day of discharge, every nurse and the hospitalist pushed for me to get my medicine at their pharmacy instead of my pharmacy. That didn’t happen. I have never been treated so bad in my life.

I really want to give a huge shoutout to all the nurses that helped in my care when I had to visit. I know off the top of my head Sierra and Julie, but they were all so incredibly nice to me and each other. They were patient, understanding, and really made my care top notch. I know things have been difficult since covid, wait times are longer, people are more grumpy, but every person I interacted with in this facility gave me so much kindness and patience. I was a little confused walking around and a man looked at me and without asking pointed me in the right direction.I’ve always trusted Norton over any facility, and I’m glad I decided to go here for my care. THABK YOU ALL SO MUCH!!!

Nursing staff was great, excellent care. But hospital food is taking a step back to its original standards or being terrible. Wouldn't feed this stuff to my dog or worst enemy!!!

The nurses were absolutely amazing. The doctors told us everything we needed to know on a level that we could understand. From the time we walked in until we left, two weeks later, everyone was as polite and helpful as could be. I could never thank this hospital enough for what they did for my family. 💖.

If i could give 0 stars i would. We’ve taken my 13 months old here several times and they just don’t care or address any problem. They almost killed my son when he has 3 weeks old. They sent us home and said he was fine and my gut said otherwise, took him downtown and he was indeed septic and was taking a turn for the worst. Spent 10 days inpatient. I would never take your child to this hospital. They’re rude and think that your presence is just an inconvenience and that your child is fine.

Best nurses I've seen in action. The evening nurses my daughter received care from were off-the-charts excellent! They really prepared her for delivery physically and emotionally and explained everything carefully. Dr. Osman Sharrif was excellent. Highly recommend this hospital.

I had to come in for a procedure & measurement before my lumpectomy. I was amazed & comforted by the caring, thoughtful, sincere staff. The Dr that tagged my tumor did great, no soreness afterwards like the biopsy. They have a courtesy staff member that kindly walks you to where you need to go, just such an exceptional experience!!!! I would rate you as top notch hospital......best I've ever been in & I've been in a lot!!! Keep up the fantastic work 😊

My wife and I were transferred here after our local hospital showed that our baby unfortunately passed away. The amount of loving care we received is second to none. Everyone here has been beyond kind and we couldn't ask for better. The room, food, nurses, doctors, everything was amazing. Thank you to everyone who took care of us here during this time, we're grateful to have been here. Even through the Covid pandemic the staff have done their best to take care of us timely and orderly. The delivery was unfortunate, but because of everyone taking such good care of my wife she didn't feel much. I hope that we will be back here again but with good news of having a healthy baby and get to share that with the people we've made connections with. Thank you all again for the care.

I was sent to emergency room from my doctor's office with a ruptured appendix, I informed girl at desk that my appendix was ruptured ( she was on her cell phone and ignoring patients. After standing in front of her for 10 minutes) she told me to take a seat. After waiting for over 1 1/2 hours they finally registered me then returned me to the waiting room for another hour. A RUPTURED APPENDIX is a serious problem and I should have been taken back for surgery immediately which happened after finally seeing a doctor. After surgery care was great, I was there for 5 days, all the nurses were great. The ER definitely needs to address issues concerning what emergency means.

I was recently here to give birth to my first child and the care I received from the beginning to the end was top notch. I truly believe that each and every employee cared about me and my family’s well being. With this being my first experience in going through labor (which ended up being a long and difficult labor process) I am forever grateful for the way I was treated. Thank you so much, Norton staff. Y’all are the real MVP’s.

Was sent here by my local ER. This place gave me my Diagnosis Of Crohn’s thankfully but other than that my call lights for scheduled pain medication where on for at least 30 minutes to an hour or more. Mostly layed in bed sobbing and in extreme pain. Did not update current pathology reports. Due to illness it was hard to eat because I could not pass a bowel movement or gas due to inflammation. Was forced to eat was called names by staff (lazy,crybaby..etc) when I reached my mental and physical breaking I reached out to the patient care representative about my pain management treatment and care plan to resolve my diagnosis. After having a mental breakdown and a conversation with said care specialist they gave me pain meds and told me I had to leave the hospital within 20 minutes when my family lives 2 hours away as they where my only source of transportation was forced to quickly be discharged and made sit in small lobby on heavy pain medication that I am not used to and was made fun by staff for “nodding of” in lobby while waiting for my mother to drive 2 hours to pick me up. Not all staff where bad. great at diagnosis horrible at patient wellbeing and safety. Overall was a 5 day stay in hell. Scared to ever be hospitalized again. Can’t wait to unpack this in therapy. Hopefully my severe crohn’s will not lead to anymore hospitalizations. Will never be back or allow any of my family to be treated here. Hopefully they improve in the future. Having medical training myself it was very unprofessional and deeply scarring.

Came here for high blood pressure and was diagnosed with severe preeclampsia and delivered my twins here. The labor and delivery nurses were phenomenal. The majority of the night time nurses I had in the postpartum unit were so rude. I was under magnesium the first 24 hrs after delivery and I was trying to go into labor before having a c section for over 48 hrs. I couldn’t stay awake the night after the delivery bc I was so exhausted after the 3 days of labor and mag and the night time nurse was very rude and snapped, “Do you have sleep apnea or something? Like why can’t you stay awake to talk to me about your vitals”. Then when taking vitals, the machines they have taking blood pressures were the most painful thing. They used bigger cuffs on me and they were all so tight. So tight that one of the bags popped and bruised my arm. Every time I had my blood pressure taken, I got so scared bc it hurt so much and I told one of the nurses and she asked, “Do you need anxiety meds?” Like what?? I don’t have a history of anxiety, just PTSD from y’all hurting my arm. My right arm was already bruised up after 3 failed attempts to put in my IV. I literally look like an abused victim, my arm is so bruised up and ugly looking. My twins also came a day shy of 35 weeks and just bc they did, they were out in the NICU. We have been told their first week that they are getting to come home Saturday. Then it seemed like maybe Sunday would be the day. Now today (Friday) we are told “oh they have met every goal, they just need to get out of their incubators and regulate more heat” and they have changed the way they are doing it all of a sudden and haven’t even given them a chance to improve their body temps and when we told them, “Well we were hoping to have them out by Sunday.” Dr Chang gave us the most ignorant, non sympathetic reply like, “Ooof I’m sorry 🤷🏻‍♀️”. The only NICU nurses that we truly have liked and that have been making progress with them have been nurses Allie, Shelby, and Amy. The new one for today has been rude and not really checking their temperatures as much as they are supposed to.

First time delivered at Norton and my fourth baby. Where I do start ? I had incredible delivery , labor and delivery APRN and nurse Natalie are very careful and they were comforting me throughout . The anesthesia Yunus was amazing and experienced. He explained everything in great detail before processing Thank you. Mother and baby unit both nurses day shift and night were amazing , very attentive; brought medication in timely manner or supplies thank you, but I could not remember theirs names. The nursery staffs were very helpful; they watched my baby when I need some hrs for sleep thank you. Thank you Norton healthcare at women and children (labor and delivery, baby and mother) definitely I recommend to deliver your baby at Norton.

I recently had an outpatient procedure here, and the whole team made the experience very safe and comfortable for me. Every single nurse I had was incredible and kind, and my doctors were through and took excellent care of me. I was incredibly anxious, but the team made the whole experience easy. I cannot express enough thanks and gratitude 🙏🏼

Brought my wife who had a car accident, was pregnant with 14 weeks .she had a lot of abdominal pain and back pain. We sat from 11pm to 3 pm nobody was caring about that her, I told people on the front desk they didn't care and surprisingly people who came after us were being helped before us! And we are still waiting past 3pm!