What an attitude! Last week we ordered flowers from Lewis Florist, mainly because they were located in the same neighborhood of our family member who was celebrating her 80th birthday. We specified exactly what flowers we wanted as I am a florist of 35 years and wanted long lasting flowers in fall colors. Specific flowers requested were a few roses, carnations, purple statice and baby's breath, no Leather Leaf/Baker Fern. We even sent a special mug to have the arrangement done in from Sedona. On Saturday, November 27th we called to make sure the mug arrived and that the flowers would be delivered that day.  Collette sent us a photo of the arrangement which we were not happy with because they used purple iris, already in their prime and very open, which means they will not last long, no roses and something that didn't even resemble baby's breath stuck in the back of the arrangement. The arrangement was one sided when we requested a centerpiece since it was in a small mug and would present better if it were complete on all sides. So we called and spoke to Collette and told her, very professionally and courteously, that we wanted roses and never mentioned purple iris. She argued that we never  mentioned roses when in fact before we hung up the phone upon placing our order we reiterated the request we had for the types of flowers we wanted. She said she would honor our request. No five minutes later this very unprofessional person with an attitude right off the bat said that the order never mentioned anything about roses and if we wanted them we would have to pay more, continually stating that they wanted more money. The arrangement in an 8 ounce mug (which we supplied) was already $50, quite expensive to begin with for just flowers as we provided the mug and the attitude of this person was highly unprofessional and aggressively attacking. I tried to explain that we specifically requested roses, pompons, carnations and baby's breath in a centerpiece arrangement. This person was adamant about our request. What ever happened to "the-customer-is-always-right" business policy? My partner yen told her to just deliver the flowers and not give any negative vibration to the flowers, to which this person was speechless.  So they delivered the flowers as per "their" doings, and not honoring "our" request. He informed this person that we would never do business with them again and this is a warning to anyone reading this when doing business with this florist. In the end, the birthday Mom liked them despite the fact they were not what we ordered.

I order flowers for family members wake at a local funeral home. When I called to order I talked with Michelle and explained that I wanted a flower arrangement spray that would be very colorful & stand out. She quoted me a price & assured Me I would be happy with the results. Upon arriving at the funeral chapel I saw my arrangement stuck in the back of the parlor which is where they deserved to be! I was embarrassed as it was nothing close to what I had expected! I had paid a substantial increase over the normal floral spray price for standout floral piece! I was very disappointed & therefore called Lewis Flowers to speak with Michelle the next day. In explaining to her my disappointment with the arrangement she said “Well I don’t make the arrangements!” This was a response & attitude that totally shocked me! No apologies were ever offered! I would never neither order nor recommend Lewis Florist.

I’m so glad I went here and got my mother a beautiful arrangement from here. Service was wonderful, the flowers were beautiful and not a single flower was wilted. I’ll definitely come back next time I need some flowers.

We were excited to see that GLPD was doing a daddy daughter dance and signed up but totally forgot to order flowers. I called around yesterday (needing them for today) to Mariano’s in Gurnee & VH which is usually our go to for flowers. Gurnee was out of flowers bc it’s the end of quarter is what I was told 🤷🏽‍♀️ and VH scolded me for not ordering 3 days prior and was no help 😟. I remembered my mom received flowers from LewisFLorist.com last summer and the lady who delivered was very nice and grew up on my parent’s lake. So I called over and they were FANTASTIC 🥳🥳🥳 the lady who answered the phone could not have been nicer, even for my last minute need! She asked about the girls’ dresses colors and even if we wanted dark or light blue ribbons! She also reminded me that dad needed a boutonniere to match. I’m so happy I called them! Just wanted to give an extra thank you and shout out on here to support this local business 💐 the flowers were perfect! Also the corsages were on slap bracelets and the boutonniere was magnetic!! Genius! 

I went to three places before landed at Lewis Florist. Really not that picky, but hard to find a place to provide what I think would be standard in the business. The place is well decorated with very friendly staff. I was immediately impressed. I talked with Mike and he gave me his honest feedback and ideas with his experience for flowers for my parents 50th wedding celebration. Although one of the flowers was unable to be attained due to supply issues, they communicated a back-up option. My parents thought flowers were beautiful and met what I envisioned. Would defiantly use them again and recommend them to others.

I called Lewis Flowers asking them to send flowers same day delivery. I live two hours away and was unable to make my granddaughters opening night of a play in which she is acting. They were very pleasant to speak to and very polite. The flowers were beautiful and I couldn’t be happier. My granddaughter loved them. Thank you for the lovely arrangement. I will recommend this Florist and will use them again in the future. Thank you Lewis Florist

Mike at Lewis Florist is fabulous! I wanted an all-white arrangement made and he made a special call to the flower market for me to see what all white flowers he could secure. Mike was very patient with me during the ordering process, and even gave me great guidance on how to word the accompanying sympathy card. Thank you Mike and Lewis Florist!

They delivered sympathy flowers to my home. I have never seen such a beautiful, colorful arrangement..so unique! Great job Lewis Florist!! Thank you💐🌼🌻

Customer service and attitude are pivotal in the success of a business. Reflect on the experiences that are poor to enrich and rebuild your ways. If you can’t do a job - don’t sell it. If you are going to refund a bad job, do it. Customers are not flower experts, they need help. It seems inconvenient to ask for help from this store. When they botched the order and it was a mix of dying flowers and completely wrong versus the order, nothing but attitude, condescension and RUDE treatment. Update: Ended up creating our own arrangement for less than half price and got exactly what we were looking for, should never have ordered or stepped foot in this store. The owner has the worst attitude and customer service demeanor we have ever encountered. Never picked up the order due to horrible quality and poor service. Said they refunded, never got the money. Now have to contact credit card company to dispute. Zero stars is not an option or it would be 0/5.

The most amazing Florist I have ever dealt with! I had a very upsetting situation, and they had flowers at the funeral home in 60 minutes! Very compassionate, understanding and will go above and beyond to get things right! Thank you so much to Mike the owner, who arranged the flowers and delivered them. Also a special thank you to Michelle and Marcy who are absolutely over the top fantastic! You have an amazing crew. I can't say enough about this company. Go with them, you won't go wrong!

Great place to grab fresh flowers and home decor. Just be cautious about the pricing. They are definitely limited on the selection of flowers and are bit pricey. Other than that this place is well maintained, clean and has a friendly atmosphere.

I’m from Chicago and had to order flowers for a place in Grayslake. I had to take my chances and choose a place not knowing it. I very highly recommend LEWIS FLORIST. They did a phenomenal job! I asked for a pic of the arrangement and I was blown away. The heart wreath was gorgeous, beyond my expectations. The store was very communicative as well. If you’re from the area, I recommend them. Thank you again!!!

Wonderful experience! They really came through for me with a last-minute request and the result was gorgeous. I'm thrilled and will be happy to return when I have more time to look around their gorgeous shop!

I ordered flowers online for a special person on his birthday. They called the recipient before attempting delivery as requested. Some roses had been substituted but the bouquet was beautiful and my friend loved it. The roses looked fresh and vibrant. Excellent service!

I moved away from the area, but remembered this beautiful flower shop when one of my adult girls had a birthday that I couldn’t attend. Lewis Florist did a beautiful job and delivered to my daughter’s workplace. Thank you for making her feel special!

A great place to get tux/suit rentals. Very kind customer service, extremely beautiful corsages and the one my son had even lit up. The craftsmanship on the plants and other decorations is beautiful.

Beautiful fresh flowers. Excellent customer service and delivery as promised. The staff was knowledgeable, personable and very helpful.

Our go to floral shop for beautiful arrangements for all occasions. Never disappointed with what we request. Highly recommended.