They barged into my examination room and let me know my insurance didn’t cover my annual physical. I asked if they could call them to confirm and they replied “No I can’t, I’m in the front handling walk in patients”. I called my insurance myself, asked her to speak with the receptionist at the clinic, and they still were doubtful. This place is very unprofessional and you could tell a patient does not come first. I’ve been coming to this clinic since 2019 and every time I feel like a new patient. I’ve never had the same Dr check me twice since I started visiting. The only reason I came here continuously was because I could walk there. Learned my lesson.

They’re all very nice and but they require virtual appointments before getting refills for controlled substances (which I completely understand and have no problem attending) but I have yet to have an appointment where they are 10+ minutes late!! Today i had to call the office and after I’d been waiting in the virtual waiting room for 10 minutes. They never fail to send me 20 texts prior to my appointment to ensure I’ve paid my copay (for the appointment that hasn’t even happened yet) but I have to call and remind them that I’m waiting for my appointment?? It’s very frustrating as I’m usually scheduling around my work schedule/lunch breaks. I don’t mind attending appointments whether they’re in person or virtual but there seems to be a lack of punctuality and professionalism when it comes to virtual appointments.

Hopefully I'm just overreacting and this is not the case, but on my United Healthcare account I see almost $1,000 in claims that I owe in just under a month of visits. Went for an ADHD appointment, then went back to establish care. Had four telehealth calls as well. One was to review my lab. Was that necessary? No other clinic has felt it necessary to send any more than a message about my lab results. Then after my establish care appointment it was like pulling teeth on getting sent a prescription of blood pressure medicine that I've been on for 5 years. There were two telehealth visits for that.Three appointments in 5 days.. Only to get a 30 day supply with no refills. I just want to go to a yearly physical, renew my prescription for a year and not have to worry about it any more. But on the bright side I'm 2/3 of the way towards my deductible.

My first 2 appointments with Dr. Brian were cancelled the night before. The 1 appointment I had with him was great, but then when I was rescheduling our follow up telehealth appointment, the admin booked the wrong type of appointment. Of my 4 scheduled appointments, only 1 actually worked. Something clearly isn't working for this office, and it's unfortunate because doctors like Dr. Brian are very hard to find.

I have been a patient here for 9 years. I’m so frustrated with this practice for the past year it has gone completely down hill. They constantly send my script to the wrong location and I have issues getting my prescription half the time. Don’t bother calling them and do everything in the message app or changed to appointments won’t be updated/corrected. I’m sick of being given the run around with them and will be looking for a new doctor after this next scheduled visit. As someone who relies on a daily medication and it being filled properly/correctly for mental health reasons they should not make it this difficult. My last in person visit they just completely forgot I was in the room waiting for blood work. I had to walk out to remind them. They keep nothing saved on file and make me go over my history and type it in every single visit. Pre 2020 I would have recommended this practice to anyone, don’t bother now. They can’t keep staff and it’s a constantly new faces of people who generally don’t know what they’re doing.

I called before I visited the clinic , and they confirmed with me that they accept my health insurance! When I arrived, they told me the system did not work and slowed to check my health insurance!!! In addition, I waited for 40 minutes, and when the nurse called me. I asked her to confirm if they had confirmation about my health insurance! She told me we still don't know!! How can you call patients without confirmation about their health insurance!!!!! Especially I talked to the front desk multiple times about my health insurance!! They waste my time and could put me in a situation where I have to pay out of pocket if I didn’t ask the nurse!!

I can not trust their ability to treat patient. I drop weight on my toe. I went in and doctors and staff were super nice. They sent me to imaging center for x ray. I had to go in again next day for result. They said my toe is not broken. One week passed and I was still in pain. I saw another doctor and my toe is broken. I walked around and worked with my broken toe for one whole week.

Terrible experience, do not go to this place. I needed a form to get signed in order to go back to work. I left it with them and was promised it the next day. Everyone there refused to sign it. I had to make 4 different visits in order to get it signed. Also the call center for them is absolute garbage. It’s impossible to talk to a real human. Stay far far away from this place

Covid tests were administered through a hole in a plexiglass window that was NOT DISINFECTED between patients. 😖 seriously grossed out. Intake was disorganized and took forever despite no one being there.

Before today I only had Covid and flu testing here. Went in today for what turned out to be severe dehydration from being sick (and then immediately getting food poisoning). From the reception on, everything was very attentive and thorough. Most importantly, I felt listened to and cared for and cared ABOUT. Everything was explained, options were given, and they made sure to schedule a follow up. Definitely considering making them my primary in the new year

The staff were friendly and helpful. The process was quick and I got my results same day for the antigen test. This is a good place to go if you need a Covid 19 antigen test in order to travel.

Amazing, clean, quiet facility with free garage parking. Easy to book a same day appointment (especially during a holiday weekend), and both of my insurances were accepted…Win! Win! Wait time was basically non-existent. They stagger their appointment blocks with appropriate timeframes. The all female staff were polite and attentive with amazing bedside manner. Their approach to healthcare is both discreet and inclusive: ranging from women’s health (general, maternity, and post natal), to gender affirming care, routine wellness/primary care. Will definitely use them from primary and urgent care moving forward.

I too started going to this clinic because I could walk to it. I'm entirely disillusioned now. Test results lost, incredibly stupid waits for virtual appointments (I've waited upwards of 30 minutes after my appointment). Most of the PAs are nice, but there is one that is on my chart that I've asked to never see again (and I have had to do virtual appointments with them since...). My medicine regimen has changed due to the one overlord doctor who thinks that they know my business when they've never seen me - only my chart. (You won't see this doctor, only the PAs)

After trying (insert exhausting list of medications, online gimmicks I mean clinics, and various meditation apps and therapy spanning nearly a decade), this is the place that finally made me feel like myself again. They are very attentive, responsive, supportive, flexible and extremely convenient with scheduling via text/email/online portal. Needless to say they are adaptive to your needs and the world around you. It’s nice to have an institution that prioritizes your mental health, providing a full scan upon every visit before moving on to your physical and more concerned with your well-being than the company you’re insured by. After five years of living in Chicago it’s safe to say I’ve finally located my PCP — thank you, Aayu of Lakeview.

Very friendly and efficient staff members. The covid team makes the testing process very seamless as well as process and send out results in a timely manner. Highly recommend!

I've only ever been here for COVID testing and I had a great experience each time! It is really clean and spacious inside the garage, and they were really efficient. I was able to get my results back fairly quickly even given the recent spike in demand.

So easy and the nurses and coordinators were just so wonderful as I went to get covid test. Made the whole experience better.

I got a rapid covid test. The garage was super easy to find, the directions were clearly displayed, and the staff was nice. 10/10 would recommend for a quick, painless experience!

I went to Aayu Clinics for a simple checkup and to talk about a specific concern. Booking the appointment was simple. Interactions before the appointment via text and email were not a hassle. The people I spoke with were kind and professional, speaking to me plainly but not with condescension. I left the facility feeling like a human who was cared for, not like a number being shuffled about.

This Clinic far exceeded my expectations. My own doctor was completely booked but I needed to seek medical attention. The staff was friendly the wait was short and the nurse practitioner (Dr. Christina) was extraordinarily smart with great bedside manner. She was also very thorough. Exactly what I needed for greater peace of mind and physical comfort. Highly recommend.

I have already recommended AAYU clinic to a friend and it was recommended to me by a friend. During my visit, the provider was very thorough and detailed. I was very impressed with his knowledge and experience. Another provider from the same clinic called me the following day, on a Saturday, over the long weekend, to give me the results of the tests and give me further details and instructions for my care. It would be normal to have to wait until the long weekend was over to hear back from the doctor’s office,so I was very pleasantly surprised. I felt that I was in very excellent care.

I usually don't have good experiences with healthcare in Chicago but I had to write a review for Aayu because my visit was really excellent. The receptionists were so accommodating and kind. They fit me into the schedule with so much kindness despite the fact that I was late. The nurse and doctor were probably some of the most intelligent health care workers I have had in the city. I feel like they actually new their stuff. I was seen and treated so respectfully. I reminded me of healthcare from years ago. Location was so clean also. Thank you Aayu for your great service!

**AVOID AAYU CLINIC AT ALL COSTS!! FRAUD!!** I do not usually write reviews, but I have the need to share this experience (on behalf of my dad) so hopefully other people will not be targeted to health insurance fraud. In April 2022, my parents and I went to Aayu Clinic for Covid testing before our Spain trip. My dad has been billed for a November 2023 visit and he only went to the clinic once in 2022 for a Covid test. My dad has never been seen by an Aayu medical provider. Christine Kathure NP falsified my dad’s medical progress notes. This clinic is charging my dad for a medical visit he has not been to.. Also my friend was a former employee at this clinic and has said Abhijit Shinde MD (owner) is SO shady.. I would give this clinc 0 stars.. beware.. medical fraud..

They are great, very efficient and knowledgeable! I was feeling sick and with a lot going around my office I wanted to cover my bases…they gave me rapid tests for 4 different respiratory illnesses, I came back positive for the flu within 10 minutes, and then they switched me to a telehealth appointment to tell me about medications to take and symptom management! Great experience!

this has become my go-to covid testing site and they do a great job. professional, friendly, and courteous–plus they have same-day results if you test before 1pm.

Rapid results were fast, but experience was not great. Went to get a test to attend an event and did not have Covid coming in but may have it now leaving. Was very surprised to find the place with no ventilation or open doors in the garage on a nice day. Many people standing inside or sitting in their cars with the windows rolled down due to the heat who were clearly very ill. Slow process with little regard for safety. The staff even removed their masks to speak off and on. Will not be back it did not feel safe.

I had a very bad experience with this clinic, and I recommend that anyone who is considering seeing this place for any reason not go. Firstly, the clinic drug tests you every single time you have an appointment, which is insulting in its own way. What is the point of treating your patient's like a criminal every time they want to receive care? I also have had a longer, much more frustrating problem with this clinic. I went here to get an evaluation for ADHD, and on my first appointment they required me to receive an evaluation for depression -- a condition that I told them up front that I had. Okay, fine, I'll get told that I have depression for the 100th time by a health care provider. Very helpful and useful application of my money and time. First appointment has ended, and they told me that I would have my actual ADHD evaluation in a follow-up appointment. At my second appointment (two weeks later), at the appointment in the doctor's room (note: AFTER I had already paid my copay and my insurance had been charged) they told me that I would have to transfer all of my medications over to their office and they would be the sole health care provider for me if I wanted to get an ADHD evaluation from their office. Instead of calling me like normal, sane, empathetic human beings these people decided to put me on the spot and force me to decide between getting the health care that I need and retaining a medical provider that I had been seeing for months (Aayu was told, explicitly, that they would NOT be providing the script for any medications if I was diagnosed). They wanted to get their insurance charge, I guess. Truly scummy behavior. Well, at the appointment I requested my money back for the second appointment because I should have gotten care that I was not provided. They assured me that I would get my money back, and that I would not be charged for the appointment. The charge was voided, and money returned. Fast forward two months later and I receive a bill in the mail from their billing department telling me that the copay for the second appointment was due at the end of the month. I call their billing department to tell them about the problem, provide them with the email proof of Aayu voiding the copay, and they told me that it was voided. Then a day or so later I checked my bill and it had not been voided -- so I had to pay for care I never received, and am now in the place where I need to convince Aayu to return my co-pay and insurance charge all over again. Literally all of the above, my time, the admin. assistant's time, the manager's time to approve the refund, and the billing department's time could have been saved by just doing the normal thing and giving the patient a call when you decline to provide care. I feel really bad for the people without insurance who save money to visit a doctor only to find out that (1) they would not receive the care they were promised, and (2) they would still be losing the money they saved. They had two weeks to make the decision about whether they would provide me with the care I asked for and waited until just after I'd paid them to tell me that they wouldn't help me. I implore anyone considering Aayu Clinics for care to go to another clinic. This place is not interested in providing transparent health care with their patient's best interests in heart.

I was late for my Covid test because of transportation problems. The staff at Aayu was understanding and allowed me to get in the line of patients anyhow. They were calm and gentle and so accommodating.

Overall good experience. Scheduling was super easy and much more convenient than going to a typical private practice. The appointment was exactly on time with no waiting. The Physician Assistant and nurses that saw me were knowledgeable, thorough and very professional. Lab work came back within a day and results were clearly explained to me. I will continue to use Aayu for annual physicals.

The facility is clean, the staff is friendly and the physicians are personable, they listen, and are consistent with the follow up to help you get BETTER. I've ALREADY given their information to two of my girlfriends because we need places to go that cater to our lifestyles and needs, so PLEASE try them out!

Usually Aayu cancels appointments last minute, as they did late last night for an 8 a.m. appointment today (after I had moved my schedule around, given up paid clients, etc.). If they do keep an appointment, patients usually have a long wait, moved from room to room without much info about what's happening. I had a tele-health appointment set up last month to review blood test results - nobody showed up for ten minutes, despite repeated (and annoying) confirmations. I tried calling, texting and emailing all their offices that morning to find out what happened, but no response from anyone during that period for a confirmed appointment, so I never got to review results. But I certainly had to pay for them (despite them saying "this is your FREE annual checkup"). Patients have to fill out extensive paperwork for each visit, which takes a lot of time and they don't check and often don't know why you'd made the appointment. Or it's all for naught as they cancel last minute, like today. Hidden fees always pop up. There's myriad online forms and tools, which are confusing, repetitive or just don't work in tandem. It takes lots of time and energy to get ready for these appointments that they then cancel last minute. The health techs on site are nice, but the overall organization is a mess, frustrating and dehumanizing. I went there to support Dr. Shinde's daughter, a former student of mine, but I won't be going there again. Every visit has been a poor experience (lots of handshaking during the height of COVID, inviting an intern to participate in private exams without permission, much more). Considering filing a claim with the Illinois Attorney General for constant bad practices.

I went to get a flu shot and had a 10:45am appointment. I did the paperwork online before I arrived so I was all set. I got there a minute before my appointment and checked in. There is no one on the waiting area and I see one person leave while I’m at the clinic. Twenty-five minutes after arriving, I’m asked to complete another questionnaire that are the standard flu shot questions. About 5 minutes later someone finally comes and gets me. There is no action in this clinic; no people going in and out. It’s completely dead. I complained that I was there for a half hour for a scheduled flu shot and I got this whole excuse about how they’re busy with other patients that are already back in the rooms. There’s literally no action going on in the clinic. They tell me they’re taking my vitals and I refused and asked just for the shot. They said it was policy but that they’d just waive it. They could tell I was definitely upset and annoyed. I told them I wouldn’t be returning again for immunizations. I got the shot and got out- that part took less than 2 minutes. Round trip from my house that’s 5 minutes away, I was gone 50 minutes. For a scheduled flu shot in an empty clinic. It was ridiculous.

A complete waste of time. The reason for the visit was explained in detail prior to making the appointment. Drove 45 minutes found parking and waited to be seen only to be told they couldn’t help and they offered a referral. That could have easily been figured out in the conversation we had prior to the visit.

Took my sick kid to get a Covid test on 8/26. Set up an appointment online for 11am. Showed up 5 min before. Waited for 50 minutes before they finally were able to see us. The tech said that there were a lot of patients and there was only one of them, but in the 50 minutes we were waiting, I didn't see anyone come out and 2 people in the waiting room that had appointments after us were seen before us. We were about to walk out, and I let them know it, and then magically they were able to see us. Very disappointed as this was our go-to spot for tests because they were normally very quick. What's the point of scheduling an appointment if you're not going to honor it.

Experience was ok. The ladies were nice and quick. The Garage was a bit hot though. I took my PCR test for my trip to Barbados on Saturday and still waiting for results as of 1 am Monday (Day of Trip) I believe everything will work out and Will I’m expecting to receive my email any moment now. I am grateful.

Never leave reviews. But feel like you should when you have a great experience. I came in being pessimistic, and left feeling positive. Isn't that all we want? Thank you for caring and giving me some relief. I will be happy to refer others

Had to take my 3yo daughter for a COVID test. It was easy to get a same day appt. Super simple process - we drove into the garage, and she was able to stay in her car seat the whole time. The staff was very friendly and helped make my daughter feel as at ease as possible given the circumstances. We had the results within 2 hours via email (negative, phew!!). Would highly recommend.

Had a great experience at Aayu Clinics in Lakeview. The team was so friendly and caring. They prescribed me medicine and gave me referrals that I needed for my issue. I am so grateful for their help today!

I went to this clinic after feeling ill for a couple of days and they confirmed I had COVID. As an out-of-state patient, I had no issues and everyone I interacted with was professional, sympathetic, and helpful. They took care of me, provided me with treatment options, and were thorough with follow-ups. I'd use this service as my primary care if I lived in Chicago.

Dr. Brian Bernier of Aayu Clinics is a G reat doctor! He's Patient, Compassionate, Understanding and Listens! After much dissatisfaction with many other doctors, it was a Relief to know that Dr. Brian is honestly Pro Patients! He treats more than physical health; He also reduced my stress levels with reassurance of my deserving the Best Total Health & Wellness Care. This leaves me Feeling Encouraged, Comfortable and Confident that I'm Finally in Good Hands Now! Signed: Pier Powers

Everyone was very kind and professional. NP Christine did a great job. The booking and check-in process was seamless. Easy street parking.

Unorganized, very poor experience. Wrong instructions about the ability to park in the garage (on phone, booking and website) but they don’t allow to park. No confirmation message, no picking up the calls. Phone system is completely automated with long useless talk, and no real human interaction. Less than one star rating, if I could. Avoid!

Very nice staff! I started feeling nauseous after having pain injections for my back and they were very helpful and attentive. They treated me with care. Would recommend!

I went today four medical consultation. Dr. Christina was so freaking amazing she went beyond what she needed to do. She took such good care of me she made me feel comfortable. She answered all my questions she even asked me more questions. She would not stop looking until she would get an answer for what was going on with me.. I’ve been to an urgent care clinic once before and I have never ever been taken care of like I’ve been taking care of at this location. I highly recommend to come here at the Lakeview location and to see the medical staff. Even the young lady they took my blood amazing amazing I didn’t feel anything this is a great staff

I got my rapid Covid test done at this clinic. The only issue is the text reminder stated to meet at a different address than the address on the scheduled test confirmation page. It would be easier if the text reminder with the correct address was sent a few days before the covid test. Overall, it was a good covid test experience. The employees who conducted the test were helpful.

All staff members I interacted with were friendly, helpful, and communicative. The scheduling has been easy & very quick - no long wait times either to schedule exams or in the waiting room. So far the quality of care has been good.

Aayu clinic made getting a rapid pcr test so easy. Everyone was extremely friendly and attentive. I really appreciated that they followed up with phone calls even though they emailed results. And then it was super convenient to be able to text with someone with questions and next steps. The nurse practitioner I spoke with was super personable. I was very pleased with my experience.

I really liked the provider there, so it’s a shame the rest of my experience was bad. I gave a urine sample and they lost it. Fine. I went back to give another urine sample to make up for the lost one, and they lost it again. I understand Covid is the main concern at the moment but how unorganized do you need to be to lose two urine samples??

I needed to go to an Urgent Care on Sunday of Labor Day weekend. Most other places weren't open again until Tuesday and the other ones I found that were open don't offer timed appointments. The prospect of sitting for an hour or more was not how I wanted to spend my Sunday. Luckily I found Aayu. They gave me a timed appointment and I was in and out quickly. The staff were friendly and professional and the online registration made everything a breeze - no paperwork,- I was literally in and out in under 10min. I even paid my copay online before I walked in. So glad I found this place !

As a new resident of Chicago I was delighted to find a clinic that offered an appointment on a Sunday afternoon with a two day's notice. They certainly lived up to their name. The service was outstanding: both professionally and in terms of personal rapport. The manager, Sharlene, went out of her way to manually enter my COVID immunization record in the Illinois registry. As a result I was able to obtain a Health Smart Care within days of the visit. This will prove invaluable for my international travel. Thank you all, and Sharlene in particular!

The most incompetent patient care team I have ever worked with. I needed paperwork for two very important imaging tests and they refused to send me the right SIGNED referral and order documents after several requests and communications. They just can’t seem to get it right. I also had to do a 24-hr urine TWICE and it STILL wasn’t accepted because of something that their lab tech didn’t do, which was properly time and date the sample after being asked multiple times. Don’t go here if you want quality patient care

Had a great experience overall. They were able to schedule me in a pinch over the weekend for an immediate care visit. Staff was friendly and helpful. Providers were thorough and had great bedside manor.

I’ve been to the aayu clinics a couple times and always found them extremely professional. It’s usually possible to get a same day appointment, and I’ve gone in and received treatment for things from a tonsil issue to an inflamed knee.

I am beyond frustrated about my appointment today. The lady at the front desk was extremely rude. She greeted me & then told me she was going to send me next door to get a covid test done. I asked her if I had to because I was confused… & she gave me the dirtiest look & answered the question sarcastically & with so much attitude. When I finally was seen, the nurse practitioner again, so rude. She wouldn’t prescribe me antibiotics even though I clearly have a sinus infection & then she refused to write me a note for work. I told her this whole experience has been horrible & that I’m going to go to a different immediate care. She said ‘okay you go do that’ with a smile on her face. I went to physicians immediate care a few minutes away, & they were amazing. Prescribed me meds & wrote me a note for 2 days off work. I don’t know what’s wrong with this place but it was awful. Also they clearly filter out their google reviews because their Yelp ratings are much lower and much more accurate.

Amazing stuff, nurses and doctors! Very patient, helpful and caring! I took my daughter there on Saturday right before they were closing and even that they are not pediatric immediate care- they took good care of her! I definitely highly recommend Aayu Clinic as one of the best in the neighborhood and around!

Staff attentive, professional, and kind. They got me in and out quickly, and the follow up calls and emails came exactly as they said it would. A great experience especially considering that I wasn’t feeling well.

I liked it here. It was nice. Ezra is who people should be seeing when they're sick of Howard Brown. All of the staff treated me like a human being and let me lead the interaction.

Easy check in…great MA…very through and knowledgeable. Guided me through the procedure. The NP was fantastic, I felt he knew what he was doing. Engaging and I felt cared for. The two of them were a very professional, courteous pair of health care providers. I felt listened to and had my concerns addressed.

First time visiting this clinic, as a new patient the process was a breeze! Also, being a walk in patient. I did not have a long wait at all, I was in and out! The staff were all pleasant! The medical assistant was personal and made me feel at ease! The provider was also great! Definitely will be returning when needing treatment!

This is the first time in a long time, since my family doctor of nearly 30 years has retired in 2019, that I have felt like my medical team truly cares about my health and well-being. The entire staff is friendly and caring. Dr. Shinde took the time to explain everything to me as a physician should. This group is now my PCP.