It's open now as of Dec 20th 2023. Unfortunately I am unable to go here as I have moved. I had requested a cancellation but was a $110 charge without using any of the facilities. New opening date given is late October. Pushed out again from Oct 13th which was given in September. The management first said the gym will open in the summer, then August and then Sept. The management has not been transparent with this. They have been signing up new members since Dec 2022 and members continue to wait. Will update the review.

Be aware that Gold's Gym has numerous hidden fees and has a tendency to charge repeatedly! Their customer support team cannot provide any clear answers regarding billing issues and can only suggest sending an email, which often goes unanswered. It is unacceptable that the gym management has disrespected their clients by abruptly closing the gym with 1 week's notice. Despite their initial commitment to reopen the gym in July, they have continuously changed the reopening date every week. The most recent expected reopening date was September 21st. Today is October 2nd and it is not opened yet. This inconsistency is causing inconvenience and frustration for the clients, and the management needs to take immediate action to address this issue. I want to avoid returning to this gym and cannot recommend purchasing a membership. However, many great trainers are employed here, and I hope they can find a better workplace.

This company is engaged in a blatant scam. They solicited memberships this past spring under the auspices that members would be able to use their Reston location until the new location opened. I signed up and they closed the reston location the same week, in complete disregard to the promises made to get new clients to enter contract. Upon realization of this I contacted their billing company to cancel my membership and they responded in email confirming receipt of my desire to cancel. Weeks later after seeing multiple attempted charges I followed up with them only to receive a different story claiming I must contact Gold’s directly, despite already having email confirmation of cancellation in writing. When I contacted Gold’s they continuously refused to cancel the membership demanding that I come into a physical location to cancel, despite closing the location near me and actually asking that I come ACROSS TOWN to cancel my membership or they will continue charging. Being that I rode public transportation at the time and proximity was the entire reason for subscribing to that location, I was not able to make time to travel to another location to satisfy their ridiculous demands. 6 months later they have Aldous and Associates trying to collect $270 from me on collections as if none of this took place and they did not misrepresent their offer nor confirm my cancellation in email. I took the time to call Aldous today and they blatantly admitted to knowledge of this scam by continuously repeating that the new Gold’s Gym contract does not become invalid for non-attendance. So these people have modified gym contracts post-Covid to be able to charge regardless of non-use or non-payment. This is FRAUD and blatant MISREPRESENTATION. LET THIS BE YOUR WARNING TO STAY AWAY FROM THIS COMPANY. If this has also happened to you, we may have a class action.

The opening of this location has been terribly managed. No public communication to its members in months. Photo attached was taken 12/9/2022. They said spring, then summer, then August 31, then September 21, then every week after… it’s December this Friday…

Continued false promise and lack of communication regarding the opening date is beyond pathetic. Have been waiting since June and each month they have been intentionally lying about the opening dates to keep people waiting. Save yourself from the misery and don't let these guys fool you around until they are actually open and never listen to anything they say about the opening dates. Just called the Chantilly location and now I'm being told it won't be open until end of next month. What a Deja Vu. Well done and good luck scamming members.

I joined Golds Gym in August looking forward to having a new gym near my house. It is nearly December and it has still not opened. After paying dues and the annual fee I find this totally unacceptable. What a poor way to treat your customers. When I reached out to complain they responded with excuses. I don’t care for poor excuses, I just want my money back as I never received any of the advertised services at this new facility.

The new gym is nice. All the equipment is brand new and it is always clean when I go in. It is not too crowded yet but I assume that will change in the new year. It does not have a lot of frills like lifetime but if u just need a place to get a good workout in the Golds will be a fit.

It’s been a long time coming waiting for the gym to open but it was all worth the wait. ALL equipments are new and using the latest functionality to get the most bang out of your workout. The locker room has built in locks and the infrared sauna was spacious. The gym has also added an additional area/room dedicated to leg day (full of lifting racks). It hasn’t been crowded since its opening as well. Enjoy your workout!

Might be the nicest Gold's or just gym I've been to in general. Gucci plates and brand new machines, feels like Alpha Land but in NOVA except better. Staff are super nice and everything is clean. 11/10

The wait was SO worth it. Unfair to leave a review based on the delayed opening that was probably out of their control. The staff is working hard to make up for it! I asked about a machine that they didn’t have, and the owner tracked me down after my workout to let me know the machine had now been ordered and will be here shortly. The monthly fee for this gym is pretty low for all of the BRAND new equipment they provide. I love Gold’s and so happy to be back!!

It does the trick but they only have one water fountain and it is barely functional. The selection of machines (Matrix brand) is the best I've seen. I haven’t gotten pumps like this in a while. Changed from 4 to 5 stars. The water issue was resolved quickly. Awesome facility to work out at!

Yes the wait was an inconvenience HOWEVER, it was 100% worth it! The new Golds Gym in Reston is amazing! It has a whole turf area for sprints/sleds, another separate area for Olympic/powerlifting good free weights area and some unique machines that I’ve never seen at Golds…it’s spacious and you feel like you can breathe unlike the Chantilly or Fairfax locations.

Unfortunately I cannot give Gold's Gym lower than 1 star. We signed up this past summer to join the new Gold's Gym in Reston. It was suppose to open then, it is now almost December and it does not look like it's opening anytime soon. We are able to use other Gold's Gyms but all the ones closed down in our area. We now have to drive to inconvenient overcrowded ones if we want to go. We would have NEVER signed up if we knew. We are paying for a gym membership that we can rarely use. We sent an email to Gold's Gym customer care (THEY DO NOT CARE) to cancel our membership and recoup some of our money back (annual fees for a gym that never opened). They never apologized and said we had to pay another month before they can cancel it. UNBELIEVABLE!!! I can't believe a gym can charge monthly and yearly dues for a gym that is not open. Every month Gold's Gym said they would open that month. We are tired of their excuses. They should NOT charge until that gym is opened. We will file a complaint with the Attorney General of Virginia and the Better Business Bureau.

I have never felt inclined to leave a negative review until now. I have been told for the last 6 months that this location "should be open soon" yet it has not. Originally they told me this location would be opening by the beginning of the summer however it is currently December. I put my membership on pause a month and a half ago or at least that is what the employees told me happened (I just checked my bank statements and they have been charging me the whole time). Furthermore, there is a number listed for Jonathan at this location who you are supposed to be able to talk to yet he has never picked up a phone call (0/6). Driving to the Chantilly location today to try and get my money back and ensure my membership is placed on hold.