Our food was nice, hot and tasty! The staff was helpful and friendly with great customer service. This location was clean. The parking lot doesn’t have too many parking spaces available.

No corn bread in the menu, no pilaf rice! Poor communication! They'll charge you for drinks whether you want it or not. Use discretion!

The food is standard but they don't put out any napkins, straws or sporks. We have consistent issues with odd charging and issues. This time they charged us wrong and when they asked responded with claims that we ordered a 3 piece and then that we ordered an extra side. When we'd ordered the 4 piece platter with two sides and were charged for a combo with extra sides. They just didn't look at us as we asked about it. It was an odd interaction. It was an obvious mistake and easy fix at another fast food place, its concerning if they are doing this consistently. Previously, they've given us less than the number of chicken pieces and have not wanted to make it right. Just said no when I asked for the correct amount. They also have refused to take coupons in an oddly confrontational way and then relented with an polite questioning and coworker intervention. We try to go to the Elden location and have none of these issues. I don't know if we've just had bad luck but we try to avoid it even though it's very close because the service is so odd.

The lady Sofi has the worst customer service I have ever had. Every time I come in, she’s sweet to the Hispanic customers but when I get in line, she is short and nasty. This is the experience I have had first hand and also have witnessed with another customer. I pray every time I come in here, that at least she’s been trained better on how to deal with the public. But this Popeyes location clearly does not care about customer or the experience their patrons are getting at their store. Disgusting

I went yesterday and the cashier was very very very annoying, I gave a coupon and she made a very ugly face at me and I felt very uncomfortable. She has to be nicer with customers. if they doesn't want to enter the coupons do not send .One more thing. They have to treat the costumes very well because if they don't have costumes they wouldn't have a job.

The person taking my order was beyond rude. I am a pretty relaxed person but she definetly got a rise outta me. Rushing me to take my order. Would interrupt my every word. Me: can I get a #5 tender... Her(rudely): ok 5 piece tender, spicy or mild? Me: no i would like a #5 tender 3 piece with...Her: yea yea spicy or mild. The whole conversation was like this. It would have gone faster if she'd just let me finish my sentence instead of rudely and inaccurately assuming what i wanted. Then a car went by making noise and she was like your car is too loud. Seriously? Then when she kept interrupting me again, I had yell "Ma'am let me finish my damn order ! Her name on the receipt says Alvarez .***update: she also gave me the wrong order!

Chicken tastes good service was on point forgot the jelly and the jam but other than that no complaints

As I had stated earlier in my initial review, my visiting Popeyes Louisiana Kitchen was inspired by my previous visits and the rain that was about to besiege Virginia. I was fortunate that I was on Drainsville road and turning in to Route 7, which had three turning lanes and one leading right to Popeyes Louisiana Kitchen. So, I paid them a visit via the drive-thru, euchre is very convenient coming off of Route 7. However, I had the misfortune of being behind a customer that didn't know what to order, and when he did he had a thousand questions about his meal. He took another two to three minutes to get adoring condiments. I was surprised the check out girl wasn't upset. She was very courteous and attended to his every wish, which told me she was a professional. I find it interesting that some customers can be so annoying, but these associates have to take it because they practice good customer service. In any case, I ordered the 8-piece nuggets combo with a side of red beans and rice. My drink was a Sprite to go with the meal. The young lady that just finished with the previous customer didn't seem phased at all, she was polite, smiled sincerely and provided me with the same level of service. Amazingly, the food is good of course, this Popeyes Louisiana Kitchen doesn't do anything out of the ordinary in the preparation of their food. I mean the red beans and rice, in my opinion are the best in the market of fast food. Nothing compares to the flavor and consistency. I never had the nuggets, but I was definitely ordering my red beans and rice with this meal.