Poor response and expensive

Booked loads here, staff are great

First class no hassle very helpful

Kayleigh and the girls are superb at finding you a great holiday

Fantastic service as usual with Hays travel. Vikki very helpful and other staff very pleasant.xx

Always a pleasure to see Natalia and the staff who are always so welcoming and helpful.

May be good for normal holidays. But could not fix me up.

Always good and helpful we have never booked anywhere else brilliant as always thanks

Great service lovely staff really helpful in finding good budget holidays

Strange experience here, upon entering I was told to take a seat and someone will be with me shortly then eventually I was asked to sit at a desk with only what I can assume a new employee. Told them what I was after and what I had seen online, then they went on the TUI website and completed the same search I had done at home, to then read out the deals / prices I already had. I asked if they had any different options / ideas of what we should do and what was the benefit of me using Hayes over TUI direct - only to be told we will price match. I am sure there are other benefits but I just didn’t get them so booked direct.

I recommend them nothing is to much always willing to help and go the extra mile to help and please you ***** service

Great staff and user helpful

Very helpful sales person new what she was talking about not pushie took her time explaining everything booked a great holiday will go back there to book my next holiday..

This office is the place to go when booking your holiday. Staff excellent pleasant and very helpful and are happy to go that extra mile to you find your ideal holiday . Excellent

Helen the manager of the store In Birkenhead is very professional and knowledgeable would highly recommend her