A few weeks ago we wanted to do a chicken sandwich challenge to compare 6 sandwiches, including Popeyes. Not only did it take forever for one sandwich, the sandwich we were given (pictured) had almost no chicken (all breading), was incredibly over cooked, and completely inedible. When I went to pick it up the guy wouldn’t accept my screenshot pickup code. Stood there for over 10 mins after he claimed we never placed the order. Had to bring my boyfriend in, to which they then gave him this sandwich and asked me what I was waiting for, as if we weren’t together. Complained to the company and they said this location would reach out- they never did. We will never return to this location.

The worst Popeye’s on the planet! Large coleslaw was filled less than half way. It was a regular size in a large container. The tea is labeled unsweetened, but the handle is labeled sweet. Bucket of cleaning supplies are left behind the tea. The staff are awesome at ignoring customers. It is obvious that this location is poorly managed and Corporate needs to address many issues. It was my second and last time that I will ever go to this location.

I usually order from this restaurant with no problem (the chicken breading is sometimes undercooked) but I ordered delivery from the app from this location and was greeted with mold on my bread as I was nearly done with my chicken sandwich. Disgusting, I will never be buying food from here again.

I tried to like this place. The first time I went there the young who is the manager messed up my order and refused to return my money. He eventually did, I wasn’t leaving. Fast forward months later I decided to return and he is still there underperforming. The cashier was great, she moved quick. But he took forever to give me 6 wings a biscuit, coleslaw and a bottle of water. By the way I didn’t get the biscuit. I also got a mystery piece of fried meat, it wasn’t a wing ! I am done.

The Service is disgusting. The lack of regard for customer service reeks of racism and disregard for the community it serves. I had a basic request for a swap of untouched chicken. Thigh for a leg and was told I couldn't do it. I just paid $12 for a combo. Are you kidding me???? The (Indian) woman with the Habib told me she was the manager and when I told her that was a reasonable request. She just brushed me I told her I would go to corporate and of course that's what I did. Popeyes needs to stop selling franchises to people who seek to profit but not respect the community. I guess they think WE will just keep coming back anyway. NOT. I'm good.

The Yonkers location is closer but I decided to visit this one hoping for a better experience than the typically poor service at Yonkers. Unfortunately, I was very disappointed. Ordered a 6-piece tenders meal via the app. Didn't get my order until 25 minutes later. Here's a tip for the staff: GIVE YOUR CUSTOMERS THEIR ORDERS RATHER THAN HIDING THEM ON THE COUNTER BEHIND YOU.

I think this place has improved with newer staff compared before very unorganized. They are nicer here compared to port Chester ones rude and won’t let you choose chicken. I usually ask for specific chicken and they give it to me without a fuzz. Thank you. Quick and efficient.

I cannot stand this place. Every time I go hear it is a problem & I am officially done with it for good and going to go to Portchester Popeyes out of my way! There was some brand new manager there a couple weeks ago who told me I was not allowed to use a coupon because its Saturday. You look at the coupon nothing says that, there is 0 rule of this. He completely made it up to get me to spend more money there!! He then clowned me and asked me if I want an apple pie, do i want a large, do i want an extra biscuit. He was laughing in my face while trying to scam me blatantly! I run my own business and this is exactly how you get a customer to never come back and I will never come back! What a disgrace of a manager. (He may have been some district manager) but the word I want to call him will get me banned on Google.

How do you say I don't like Black people but I want their money. Act like the manager at this Popeyes. I told her I didn't want the piece of chicken she served me and she refused to exchange it. Though it was obviously soggy and had been sitting. Untouched I might add. She said she can't do it?????. How do you see the chicken before sitting at the table??? I will never go back to this Popeyes or any other run by these obvious cheap racists. I left the piece on the counter cause obviously she thought it was some attempt at getting over rather than a simple customer request. I'm going to let the franchise know they need to retrain their staff.

I found a long black curly hair fried in one of my wings. I have straight brownish hair. It’s unfortunate because they are for the most part pretty clean and they are nice people and accidents happen but I still get nauseous just thinking of how I pulled that long hair out of what I was chewing. I’m taking a long break from fast food. Just check your chicken before blindly eating.

The young lady that took my order was extremely pleasant. In a joking manner she was making me feel guilty about my order. She was definitely playing along with me as I ordered 1 meal and an additional sandwich. She kept asking if that was all! I got my order in short time . The cajun fries were crispy outside nice and fluffy inside. The spices were were just right, not overpowering more of a compliment to the potato. The store itself seemed a little dark and cramped. Overall I feel Popeys does a better job at developing new products than its competitors.

Went in and ordered a chicken sandwich meal with fries and soda. Rang up to $17 and change. I asked the cashier why it's not $12.xx like the sign says. She says that's the price for the small combo that's regular fries and small soda. So they upcharged me $3 for large fries and .50 for a large drink without me asking for it. I've been there multiple times and wondered why my bill was so big. Super grimy practice. I'll be going to a different location.

Horrible experience. Place needs cleaning- staff friendly but busy talking rather than assisting customers. After order placed they read order back to me however when i got home i noticed on my receipt that they billed me for an extra fries, large size drink i did not ask for and for each individual sauce when i had ordered several sandwiches that should have come with atleast one sauce. The last few times i was there i had similar experience with staff and cleanliness of place, i can't figure out how they are still in business...very disappointed. Is there anyone who checks these establishments. Where is the manager and why doesn't he care?

Yesterday my mom ordered a 4 piece chicken combo with one side fries and one side of mashed potatoes...she walked out with two boxes of fries and mashed potatoes. She didn't realize this until she got home

这段话的英文翻译是： "I ordered a 6-piece ghost pepper wings and a 12-piece ghost pepper wings, but the front desk did not understand what I wanted, kept asking me if I wanted whole wings or small wings. I said small, but they showed me a sample of whole wings. I was confused, but they didn't seem to care what I really wanted and rushed me to order, so I just agreed. After ordering, the price was $43, and I felt they might have made a mistake. I immediately checked online and realized they misunderstood me. Within 3 minutes after paying, I clarified again at the front desk what I wanted, showing them the picture and price, emphasizing I needed a total of 18 wings. She said she understood and talked with a colleague. I believed my issue would be resolved. 20 minutes later, my order was ready, but I received 36 wings. I told them I didn't order that many, and there might be a mistake. The front desk said, 'You paid $43, and this is what you get for that price.' I said I only needed 18 wings, why give me more? She said she couldn't do anything because the amount I paid was exactly for these wings. Realizing the communication was futile, I asked another colleague. They pointed to the policy on the bill: 'no refund,' and then turned away. I understand 'no refund,' but I had already coordinated with the staff about my order before the food was ready. Why should I bear the mistake of your team's coordination? I seriously asked several front desk staff: 'Are you sure you want to treat a customer this way? I haven't even touched my food, which is wrong, and I don't have the right to request a refund or cancel? We were really hungry after waiting for 30 minutes, so we ate 18 wings and returned the remaining 18 to the restaurant. It wasn't what I ordered, and I won't take it, but they indeed overcharged me. It's outrageous, especially for a chain restaurant with no basic customer service concept, absolutely terrible. This review is just to inform others. I will continue to pursue this with their management until I get a satisfactory response and to warn other consumers not to fall into this trap.

We love their chicken and sides. Workers busy filling orders so dining room was neglected, and bathroom needed attention also. I tried chicken sandwich and very good. Generous portion of fries

Ordered delivery, a spicy blacked chicken sandwich and a spicy chicken sandwich. Got two extremely fried chicken sandwiches, not spicy. Strawberry biscuits are lacking is strawberry flavor.